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Sandos Caracol Eco Resort & Spa Vacations

4.7 - 37040 Reviews
Riviera Maya, Mexico

There's truly something for everyone at this all-inclusive eco-resort & spa located just 10 minutes from Playa del Carmen at the edge of an exotic jungle surrounded by mangroves and natural lagoons. Looking for a romantic getaway in a secluded beachfront setting? Or a family adventure with kids activities, beach games, sailing and snorkeling? Sandos Caracol offers all this along with 6 excellent restaurants, nightly shows, and comfortable accommodations adjacent to a small beach.

Location: Beachfront, 10 min drive to Playa del Carmen, 45 min from the airport.

Our Opnion

A great destination for families with children of all ages. If you're looking for a resort that is further from the strip, then this is definitely the resort for you. Despite its location, it still promises many activities, a great stretch of beach, and only a few minutes drive away from the main city center. It should be emphasized that there isn't a shortage of things to do in this resort. From daytime activities to nightly entertainment, you'll never be bored. This resort is more suited for older couples and families.

Important Info

Motorized watersports not allowed due to reef. Please be advised that the beach in front of the hotel is very rocky. It is recommended that guests wear water shoes in the ocean. A few minutes down, the beach is less rocky and water shoes are not necessary.

The hotel does not allow groups of students nor spring/summer breakers. Youth up to 20 years old are only admitted when accompanied by an adult sharing the same room. 

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic beer, International brand drinks & House Wine w/meals
  • Sailing
  • Snorkeling
  • Boogie boards
  • Kayaking
  • Waterpolo
  • Introductory scuba diving lesson
  • Access to the water park for kids, teens and adults
  • Tennis with instruction
  • Volleyball
  • Soccer
  • Exercise classes
  • Daily activities
  • Nightly entertainment
  • All-Nature Experience: Included in the all inclusive are 85 eco-educational activities such as guided eco-tour, animal keeper program, sensory experience, Maya shows 4 times a week, swimming in a natural cenote, jade river, Maya survival, and so much more!

Select Club Adults Only Section

(Applicable to Select Club Superior, Select Club Deluxe Room Jacuzzi and Select Club Penthouse Select categories) 

  • Private check-in at exclusive Select Club Adults Only reception
  • Private concierge
  • Exclusive pool and Jacuzzi with luxury sun loungers and free WiFi access in the pool area
  • An exclusive a la carte restaurant for breakfast and lunch with delicious gourmet dishes
  • Select Club Adults Only Ocean Front Club House features include:
    • Concierge to make sure everything is perfect for your enjoyment
    • Towel service
    • Lockers & Showers
    • Premium liquor bar and snacks
    • Selection of books and reading area
    • Living room with TV and video games
    • Pool table
    • Free WiFi access
  • The beach area offers:
    • Hammocks
    • Lounge chairs
    • Bali beds
    • Waiter service 

  • 956 rooms in 3-storey buildings
  • 8 restaurants
  • Snack bar
  • 10 bars including Pool bar, Beach bar, Disco 
  • 3 pools
  • Children's section in main pool
  • Separate children's pool
  • Aquapark with 29 waterslides, for kids and adults!
  • Kids Club
  • 2 (lit) tennis courts
  • Natural zoo with a selection of local animals and birds
  • Shopping on-site
  • Fitness facilities
  • Sauna
  • Spa ($)
  • Beauty salon ($)
  • Massage services ($)
  • Medical services ($)
  • Free Wi-Fi available in main lobby, Sports Bar, and 24 hours Snack Restaurant and designated hotspots
  • 5 star PADI Scuba dive shop on-site ($)
  • ATM
  • 18-holf golf course (nearby)

All Rooms include:

  • Balcony or Terrace 
  • Air-conditioned
  • Ceiling fan
  • Hairdryer
  • Cable TV
  • Bathroom with shower
  • Bathrobes & slippers
  • In-room safe
  • Mini-bar (restocked every other day)
  • Clock radio
  • Telephone

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Bathroom with shower
  • In-room safe
  • Garden, Pool or Jungle view

Eco Family Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Vanity mirror
  • Bathroom with shower 
  • 24-hour room service
  • WiFi
  • 1 King bed and 1 bunk bed
  • Hot & cold water dispenser
  • Jungle view

Eco Family Suite 

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • 1 King bed
  • Bunk bed for 3 children
  • 2 Bathrooms and 2 showers
  • Vanity mirror
  • Balcony with plunge pool
  • 24-hour room service
  • WiFi
  • Hot & cold water dispenser
  • Jungle view

Eco Family Penthouse

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Separate bedroom with 1 king bed 
  • Bunk bed for 3 children
  • Sofa
  • 2 Bathrooms and 2 showers
  • 24-hour room service
  • WiFi
  • Bluetooth music network
  • Hot & cold water dispenser
  • Jungle view

Select Club Superior Room (Adults Only 18+)

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • 1 King bed or 2 double beds
  • Vanity mirror
  • Bathroom with shower 
  • Plush bathrobes
  • 24-hour room service
  • WiFi
  • 42" plasma TV with satellite
  • Hot & cold water dispenser
  • Jungle view
  • Additional Select Club inclusions

Deluxe Room Jacuzzi Select Club (Adults Only 18+)

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • 1 King bed and sofa bed
  • Living area
  • Vanity mirror
  • Bathroom with shower 
  • Plush bathrobes
  • 24-hour room service
  • WiFi
  • 42" plasma TV with satellite
  • Hot & cold water dispenser
  • Jungle view
  • In-room Jacuzzi
  • Additional Select Club inclusions

Select Club Penthouse (Adults Only 18+)

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • 1 King bed 
  • Separated living area with sofa bed
  • Vanity mirror
  • Bathroom with shower 
  • Plush bathrobes
  • 24-hour room service
  • WiFi
  • Hot & cold water dispenser
  • Jungle view
  • Terrace with Jacuzzi
  • Additional Select Club inclusions

Royal Elite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Luxury linens
  • Located near the beach
  • 42" plasma TV with satellite
  • Hot & cold water dispenser
  • Bathroom with shower
  • Plush bathrobes
  • Vanity mirror
  • iPod docking station
  • 24-hour room service
  • WiFi
  • Pool view or Partial ocean view
  • Distinctive VIP bracelet
  • Premium liquor cabinet
  • Additional Select Club inclusions

Royal Elite One Bedroom Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Bedroom with 1 King
  • Living room with sofa bed
  • Luxury linens
  • 42" plasma TV with satellite
  • Hot & cold water dispenser
  • Bathroom with shower
  • Plush bathrobes
  • Vanity mirror
  • iPod docking station
  • 24-hour room service
  • WiFi
  • Pool view or Partial ocean view
  • Distinctive VIP bracelet
  • Premium liquor cabinet
  • Additional Select Club inclusions

Royal Elite Penthouse

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Bedroom with 1 King
  • Living room with sofa bed
  • Luxury linens
  • 42" plasma TV with satellite
  • Hot & cold water dispenser
  • Bathroom with shower
  • Plush bathrobes
  • Vanity mirror
  • iPod docking station
  • 24-hour room service
  • WiFi
  • Terrace with Pool view or Partial ocean view
  • Hydromassage bathtub
  • Distinctive VIP bracelet
  • Premium liquor cabinet
  • Additional Select Club inclusions

Restaurants

La Laguna

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Las Mascaras

  • Buffet for dinner
  • Mexican
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

El Templo

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Los Lirios

  • à la carte for dinner
  • Steak & Fish 
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

La Toscana

  • à la carte for dinner
  • Italian
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

La Riviera

  • à la carte for dinner
  • Mediterranean
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Fogo do Brazil

  • à la carte for dinner
  • Brazilian Rodizio
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Salvia

  • à la carte
  • Vegetarian
  • Reservations required
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Bars

  • L' Elefant Lobby bar
  • El Nido 24 hour bar
  • Sirena Pool bar
  • Iguana Pool bar
  • Los Lirios Disco
  • El Manglar Sports bar
  • El Mapache Lounge 
  • La Tortuga Pool bar
  • Theatre Bar
  • Beach Bar

Honeymooners - Receive a bottle of sparkling wine and fruit basket in room. Please request at the time of booking. Proof of marriage will be required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

What's Included

Vacation package bookings include the following:

  • Round-trip flights
  • Hotel accommodations
  • Airport transfers (see exceptions below)
  • Departure taxes (see exceptions below)
  • Tourist cards (see exceptions below)
  • Hotel taxes

All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.

  • All meals
  • Drinks (typically soft drinks and domestic beer, wine and spirits)
  • Daily activities
  • Nightly entertainment
  • Non-motorized water sports
Items not included:
  • Baggage fees (if applicable, see Supplier's terms on reservation page for details)
  • Resort and Environmental fees (if applicable) must be paid directly to the hotel
  • Travel insurance (mandatory if traveling to Cuba)
  • Airport transfers for packages to USA
  • Airport transfers for packages to Europe
  • Items of a personal nature
NOTE:
  • If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
  • As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.


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Rain (mm)8956414111717810915022921897109
4.7 Google Rating
Based on 37040 Reviews

This place is amazing!!

We just finished the Gala at Los Lirios and it was fantastic! Shout out to Manuel and Sol and Isidro and Jona for taking such good care of us!

Resort is nice. More jungle theme. They do not offer a lot for gluten free options. We had a hotel style room which was not cool for the bathroom as once someone is in there is no other mirror. Beech is super rocky due to erosion.
We got it attend the restaurant livios gala night. Though it took awhile for meal to start, the staff - Manuel, Isidro, sol, Jona, and Yusuf were amazing. Def the best past of the vacation.

Maria and Sandra from the Sandos Caracol Eco Resort Hotel solved our reservation problem. Its warmth and good service. They were always looking out for our son. These types of actions are what make one want to return, congratulations to Maria and Sandra, I hope they recognize them!!!!!

Wanna know a great way to ruin an otherwise lovely vacation...create the most stressful way to access the numerous restaurants that you paid a lot of.money to access. First, no one at check in told us that every restaurant, except the mediocre buffets, require a reservation to access. Then you check the app, that sometimes works, and see if you can make a reservation, nope. So you spend a couple hours walking around trying to find somewhere to eat, hoping that someone will take pity on you all while trying not to let your hangry feelings out.

Reasonably, you visit the concierge to help you out. They tell you to use the app and I show him it doesn't work. Aha, you must create a profile! Problem solved!

Nope, still can't make a reservation. You can only make a reservation the day of, not ahead of time. It's a literal lottery system to get into the restaurants. They tell you that you should try to make the reservations very early in the morning. Ok, what time should I make a reservation you might ask? Its a secret that the concierge doesn't know. Only the manager knows but doesn't tell the concierge. The next logical thing to ask is if the concierge can help you make a reservation. You guessed it, nope. But wait, there's another chance, you can make a reservation by the sports bar in person. So we get up to do that after finding out at 3 am that all of the reservations online are already gone. Wait an hour in line to talk to someone and ask if the in person reservations are gone as well. So the only way to eat, other than buffet style, is to either wake up in the middle of the night and attempt to beat everyone else to the punch, much like when ticket master releases tickets for a high demand concert and you have to fight scalpers for tickets, or wait in line with a bunch of other grumpy people who line up hours ahead of time to find it you lose again. Then you are gaslighted and told that many people get reservations every day so there is nothing wrong with their system. They can only help you if it's your last day and you haven't been able to get a reservation for your entire duration of stay.

This was definitely enough stress to ruin a vacation.

It's hard to get into the great things about this resort when they fail the simple task of hospitality and feeding all, not some, of the guests. Strongly consider the other similar reviews and decide if you want to worry about feeding yourself and family, or relaxing and enjoying the hard earned money you spent for a vacation.

Thank you Jesus for your wonderful service. Extra presence for service. smile for sure thank you very much

Food is average. It's what you expect in Mexico. We've been to 4 and 5 star resorts in Mexico and the food is pretty much the same. Be sure to bring insect repellent. Because of all the standing water and animals, there are mosquitos. There is no beach BUT, you can take a taxi for $350 pesos to go to Sandos Playacar, and go to their beach. You get to go to their buffets, bars and cafes there too. Room is clean. Again, average. Waterside were fun and there's alot of seating area around the pool. Overall, clean, service is good and food, you'll be fed.

Two adults and two children (2 years and 6 months old). We stayed here for 10 days in Feb 2024.
I'm going to try to make this short but there is a lot more I could say...
Upon arrival our room was late by 2 hours and then given to another family. This was extremely difficult given that we were travelling with 2 young children. Staff were unhelpful to say the least and every staff member told you something different.

The food... Where do I even begin? The buffet is literally inedible. Cheese sat in mounds melting into a sold lump, stews for breakfast, and the same thing served again and again (like the old school parent that says if you don't eat it for dinner you'll be seeing it again at breakfast and again and again until it's gone).
If you want to book a restaurant be prepared for the following:
1) Standing in line for at least an hour and a half minimum.
2) A barrage of contradictory information from staff and other guests (literally noone knows what is going on).
3) If you would like to book one of the two restaurants online be prepared to sit up until midnight the night prior as all bookings prior to 8pm were gone within 1-2 minutes. I heard another guest refer to this as "the al la carte hunger games".

There was a smoothie bar at one of the pools. The bar had a menu of about 10 smoothies. I am not sure why as this was staffed by only one person, with one blender, and no fruit. Everyday they had run out of approximately 80% of the ingredients and to my knowledge they did not restock. Papaya and milk smoothies aren't the greatest.
We had some luck with room service however we heard of many other guests being on hold for hours and often the call was just never picked up or food was never delivered. We did not (and could not) order during peak times.

The beach was pretty none existent. If you want to go into the water it would be essential to bring water shoes.
The kids pool was too deep for a child under about 3 years old and freezing cold. The pools were also all really cold.

Despite it seeming like all I am doing is complaining the things we enjoyed were:
1) We liked the room. Ours was very private and surrounded by jungle which meant we saw animals all day and night.
2) We really enjoyed the walking paths, the jungle and all of the animals.
3) The cenote was really nice and great for our 2 year old.
4) If you were lucky enough to book a restaurant the food was actually very good. The Mediterranean restaurant was excellent and the staff at this restaurant were great!

If you want a "character building" holiday that "in years to come you can laugh about" I would book here. If you would like a relaxing holiday with edible food, I would book elsewhere.
While standing in line for hours waiting to book restaurants we spoke with many other guests... all of whom said they would never come back.

Kids club was amazing! My wife and I were able to go to the sauna and the gym each day and spend some quality time while our daughters had a fun at the kids club. It is very safe and secure. Karla and Ingrid were great with our girls. They were so excited to go back each day!

Had an absolute blast. The pool entertainment (Julieta especially) has been great.

Excellent service from Miss Evelin
Excellent romantic walk activity with very good attention from Erik
Excellent bar service from Uziel but from Mr. Roy it was very bad service.

Bartender from Royal Elite Palm Bar Pool (Roderi) is totally AMAZING! Very professional and very outgoing with everyone. Knows how to service everyone whether it is alcoholic drinks, beverages for the kids as well as women whom are expecting!

Roderi is super fun, super amazing, and very understanding. Would highly recommend the Palm Bar/Royal Elite Bar!

Roderi is amazing and will make you whatever you want. He is quick and funny. If you don’t want too much he understands and good music. Find him at the royal elite pool bar!!

Nice place, lot of animations. Thx Julieta !

Beach is virtually non existent. They say it was destroyed in a big storm a couple years back and they never bothered to fix it (see photos). Lots of services unavailable. Select club amenities don’t actually exist. This resort is actually quite disappointing and run down. People we stayed with have been here before and said it has gone downhill in the last few years. Resort is in desperate need of updating and renovations. Smell of sewage everywhere. Racoons all over the place. Air Canada Vacations should not be working with this resort.

Restaurant la Toscana was excellent. And our server Hugo Rigo he ensured that we had a great dining experience. 100% recommended

Hugo-Rigo at Toscana is amazing! Very entertaining and food is amazing. Highly recommended!!!

Ivan is the best!! He’s very personalable!! Made my trip worth it.

They make it too difficult to make reservations for dinner at their a la carte restaurants. None of their employees knew how to give the correct procedure for booking. They always gave different, confusing and non-concrete instructions. A lady in charge of giving the reports for said activity gave us indications that the reservations would be made at 3am, which is completely incorrect. It was impossible to reserve, in none of the 4 ways that were indicated to us were we able to reserve.

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24-03-29-09-37

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