Customer Support

Our vacation specialists are happy to assist you and are here to answer your calls or emails 7 days a week. If you have any questions or require assistance in booking your trip, please feel free to contact us using the information below.


Office Contacts and Hours (March to September)
Toll Free: 1-888-685-6888
Local: 604-685-6885
Email: info@escapes.ca
Monday to Friday:
Saturday:
Sunday:
Holidays:
6:00 am to 6:00 pm PT
8:00 am to 4:00 pm PT
8:00 am to 4:00 pm PT
CLOSED

Online Reservations Support Hours
Packages: press option 2
Flights: press option 3
Email: res@escapes.ca
Monday to Friday:
Saturday:
Sunday:
9:00 am to 5:30 pm PT
8:00 am to 4:00 pm PT
9:00 am to 4:00 pm PT

Cruise Reservations and Inquiries
Phone: press ext. 505
Email: cruises@escapes.ca
Monday to Friday:
Saturday:
Sunday:
9:00 am to 6:00 pm PT
Closed
Closed

Office Location and Walk-In Hours
445 West 6th Ave
Vancouver, BC, Canada
V5Y 1L3
Monday to Friday:
Saturday:
Sunday:
8:00 am to 6:00 pm PT
9:00 am to 4:00 pm PT
9:00 am to 4:00 pm PT

We noticed you didn’t complete your reservation during your previous visit!

Speak to one of our vacation specialists if you require assistance. They may be able to offer you an additional bonus offer.

Call toll-free 1-888-685-6888.

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