Rules & Restrictions
Resort credit has a maximum value of $1,500 for reservations of 5 – 8 nights, $750 for reservations of 4 nights, $500 for reservations of 3 nights, $2,000 for reservations of 9 -11 nights and $2,500 for reservations of 12 nights or more per stay. Reservations with overlapping dates qualify. Promotion is subject to change or may be discontinued without prior notice. Resort credit is non transferable, non cumulative and cannot be accrued for future stays. Resort credit applies only on services or products at regular price. Not applicable or combinable with any other credits or discounts. All services and products are subject to availability. Resort credit has no cash value and cannot be exchanged for other goods or services. No refunds will be issued for unused credit.
Limit on resort credit for select product or services applies. 3 night package maximums are: $500 on tours, $150 on spa and $500 on dolphins. 4 night package maximums are: $750 on tours, $150 on spa and $750 on dolphins. 5-8 night package maximums are: $1500 on tours, $300 on spa and $1500 on dolphins. 9-11 night package maximums are: $2000 on tours, $400 on spa and $2000 on dolphins. 12+ night package maximums are: $2500 on tours, $500 on spa and $2500 on dolphins. Resort credit cannot be used for purchases at gift shops. Guests with reservations at more than one resort will receive their Resort credit based on number of nights at each resort.
Golf/Spa credit: Subject to space and availability. Resort credit applies towards green fees, shared cart. Resort credit is applicable for golf rounds at regular price. Golf rounds include early fee, green fee, twilight fee, and junior fee and exclude all other fees. Resort credit cannot be used towards clubs or shoe rental or purchase of other products. Additional restrictions apply for Isla Mujeres Palace and Cozumel Palace. Additional services may be available at the golf courses which may not be applicable towards this promotion. Transportation to golf courses not included from Cozumel Palace and Isla Mujeres Palace. Resort credit is not applicable for products at pro shop, beauty salon and spa. Other restrictions may apply.
Romantic dinner credit: Lobster and premium champagne for 2 adults. Additional bottles of champagne incur an additional cost.
Wines: Award winning wine selection available at all restaurants. Premium wine list not available from room service menu.
Weddings: Wedding dates and packages are subject to availability. Resort credit redeemable towards the purchase of a Precious Wedding Package. Resort credit cannot be applied towards optional services or extras. Complimentary package continues to be available as an additional option to our guests.
Tours provided by Palace Vacation Planners. Not applicable to excursions provided by other operators. Swim with dolphins has a maximum of $200 over the following dates: (regardless of the number of nights). Advance booking required. Non-refundable and non-transferable. Offer limited and subject to availability. Offer subject to change and expiry without notice. New bookings only. Not valid on group bookings. Other restrictions may apply.
NOTE: Due to regulatory changes in Mexico, reservations which are entitled to receive the Resort Credit promotion, will be subject to service fees and tax of 16%. Please note that this charge will apply ONLY to the amount of Resort Credit utilized by the guest and not to the total amount of Resort Credit they are entitled to receive. This new tax/service fee will be billed to the guests’ folio and must be paid at time of check out.
- Unless noted above, all deals and prices are subject to change without notice.
- Deals can sell out at anytime.
- No cash value or cash back.
- Taxes, port charges, fees and gratuity are not included.
- Prices are in Canadian dollars unless otherwise noted.
- Cannot be combined with any other promotion or offer.
- Any images shown above may not be an exact representation of what is offered.