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Hyatt Ziva Cancun Vacations

4.5 - 6394 Reviews
Cancun, Mexico
The Hyatt Ziva Cancun is a family-friendly, all-inclusive resort located in Cancun’s popular and bustling resort strip. Guests have the best of both worlds: Experience the endless adventure and fun of a family resort while indulging in luxury inclusions.

Enjoy a wide range of international dining options, including French, Asian-Fusion, Italian, Mexican and North American cuisine, plus an International Buffet! If you want a wholly elevated dining experience, try the Hyatt Ziva Cancun’s all-new Chef’s Table. This includes an incredible 6-course tasting menu with beautifully paired cocktails, beers and wine.

This all-inclusive resort in Cancun has it all – Relax and unwind in their Zen Spa or get lost in an adventure with their expansive pools and beaches. There is even a Kids’ Club for the little ones. If you are simply looking for a comfortable retreat, enjoy the modern amenities, 24-hour room service, and breathtaking views of the lagoon or ocean from your plush rooms.

Location: only 5 min away from Cancun’s main entertainment district, 20 min from the airport.

  • Buffet breakfast, lunch & dinner, plus snacks
  • A la carte lunch and dinner
  • 24 hr room service
  • Domestic & International drinks, including House wine
  • In-room mini-bar stocked w/water, juices, soft drinks & beer
  • Kids Club
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Ocean trampoline
  • Water polo
  • Introductory scuba diving lesson in pool
  • Aquafitness
  • Daytime tennis
  • Bicycle rentals
  • Daily activities
  • Nightly entertainment
Guests staying in "Turquoize Category" will receive the following inclusions:
  • Private transfers for guests staying minimum of 4 nights or more*
  • VIP check-in and reception area
  • Personalized and professional butler and concierge services
  • Lavish bath accommodations offering stunning ocean views with unique floor-to-ceiling corner rainfall showers
  • Exclusive access to the rooftop infinity pool with spectacular ocean views and private Punta Vista rooftop bar
  • Fine dining and preferred seating at "La Bastille", the elegant French restaurant for adults, as well as preferred seating at oceanfront Tradewinds
  • Private elevator with exclusive, direct access to Zen Spa and complimentary hydrotherapy circuit
  • Full privileges at nearby adults-only Hyatt Zilara Cancun
*The resort will arrange for the driver to meet the guests at the airport. For All Turquoize Guests, please contact [email protected] for your Pre-Arrival Information. The Turquoize Experience features the e-concierge email; [email protected] that will be available 24/7.

  • 547 rooms in two 12-storey buildings
  • Buffet and a la carte restaurants
  • 24 hr room service
  • Bars including Swim-up bar, Microbrew
  • 3 infinity pools
  • Tennis courts
  • Fitness facilities
  • Sauna/Steam room
  • Shopping on-site
  • Beauty salon
  • Spa
  • Free Wi-Fi internet
  • Dry cleaning service (fee)
  • Medical services (fee)
  • 18-hole golf course nearby

Standard 
  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Wi-Fi
  • Fully stocked Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Garden view with terrace or resort view with balcony
Club Ocean Front
  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Wi-Fi
  • State of the art espresso machine
  • Exclusive Ziva Club Level lounge with premium drinks and appetizers
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Caribbean sea view with private balcony
  • Personalized concierge service
  • Bottle of sparkling wine
Swim-up
  • 1 king bed with queen size sofa bed or 2 double beds
  • Air-conditioning
  • Semi-private pool access
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • Wi-Fi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom
  • Hairdryer
  • Caribbean sea view with private balcony
Suites
  • 1 king bed with queen size sofa bed
  • Two floors with two private balconies
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • Wi-Fi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom
  • Hairdryer
  • Caribbean sea views
Turquoize
  • 1 king bed or two double beds
  • Adults-only (18+)
  • Private balcony with hot tub
  • Private transfers from Cancun airport
  • Private VIP check-in and reception area
  • Access to Hyatt Zilara Cancun restaurants for dinner with reservation
  • Located in adults-only tower
  • Private access to rooftop infinity pool and Punta Vista bar
  • Priority seating at Tradewinds restaurant
  • Private elevator with exclusive direct access to Zen Spa
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • Wi-Fi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom with walk-in shower
  • Hairdryer
  • Caribbean sea views

Restaurants

La Bastille
  • A la carte for dinner
  • French
  • Dress code is dressy casual
El Mercado
  • Buffet for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual for breakfast and lunch, dressy casual for dinner
The Moongate
  • A la carte for dinner
  • Asian Cuisine
  • Dress code is dressy casual
Tradewinds
  • A la carte for breakfast, lunch and dinner
  • Steakhouse
  • Dress code is casual for breakfast and lunch, dressy casual for dinner
Lorenzo's
  • A la carte for lunch and dinner
  • Italian
  • Dress code is casual for lunch, dressy casual for dinner
Habaneros
  • A la carte for lunch and dinner
  • Mexican
Chevy's
  • A la carte for lunch and dinner
  • American
  • Dress code is casual for lunch, dressy casual for dinner
Pasteles
  • Sweets shop
Casa del Cafe
  • Cafe serving coffee, tea and specialty coffee drinks
  • Pastries
Chef's Table
  • 6-Course rotating tasting menu with cocktail, beer or wine pairings
  • Additional costs apply
  • Reservation required
  • Smart-casual dress code apply

Bars

  • Saasil Lobby bar
  • Juana MargaritaTequila bar
  • Tres CerveZa's Sports bar
  • Punta Vista Poolside bar
  • Dips & Sips Swim-up pool bar
  • 24 Horas 24-hour lounge
  • Bar del Mar Poolside bar

Wedding and Honeymoon Bonus - Please inquire for details. Request at time of booking. Requires proof of marriage certificate at check-in. Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

What's Included

Vacation package bookings include the following:

  • Round-trip flights
  • Hotel accommodations
  • Airport transfers (see exceptions below)
  • Departure taxes (see exceptions below)
  • Tourist cards (see exceptions below)
  • Hotel taxes

All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.

  • All meals
  • Drinks (typically soft drinks and domestic beer, wine and spirits)
  • Daily activities
  • Nightly entertainment
  • Non-motorized water sports
Items not included:
  • Baggage fees (if applicable, see Supplier's terms on reservation page for details)
  • Resort and Environmental fees (if applicable) must be paid directly to the hotel
  • Travel insurance (mandatory if traveling to Cuba)
  • Airport transfers for packages to USA
  • Airport transfers for packages to Europe
  • Items of a personal nature
NOTE:
  • If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
  • As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.


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Rain (mm)8956414111717810915022921897109
4.5 Google Rating
Based on 6394 Reviews

The water and beach at the Ziva are amazing. The staff are so warm, and the food and drinks are delicious. I especially loved that the swim up bar was well stocked so you could order your actual favourite drink instead of the one you usually settle for at an all inclusive.

Worst experience I ever had..

That's the only place to stay if you go to Cancun

Best vacation ever
Great staff

Out of all the resorts that I've been to, this one beats them all, great food, great service, beautiful views, clean modern rooms, this is definitely my go to.

Great place for a relaxing vacation. Good food and very friendly staff. Many good food options for all meals. Fernando and Lucas at the Mercado are the best waiters we’ve encountered. Went out of their way to make our kids feel comfortable.

We have done multiple all inclusive resorts in Mexico, this trip we decided to take didn’t end up the way we wanna to . This resort, being a Hyatt, let us down majorly. When we arrived, there was one person checking guest in, on a thur one day stay and not even a night , lotta money spent and not well satisfied …. Imagine that line! From the TERRIBLE food quality, to the housekeeping, and bar supply, there wasn’t much we liked about it. Pleasure not so good or even remotely close. Even the bartenders that had worked other resorts knew the bars here are poorly stocked. The housekeepers was great at supplying things you had used or ran out of, multiple times we had to call and ask for . The food, for the most part was very poor. The resort seemed seen nice but keep track of your stuff and belongings . We WILL NOT be back here, and I encourage you to look elsewhere for a Bachelor trip all-inclusive. Do better, Hyatt, do better.

I and my wife very appreciate for service this hotel. It’s amazing experience! Very appreciated waiter Danny Chab and manager Gabriela Chavez P. Restaurant el Mercado.

Excellent service, excellent location, very nice rooms, nicest beaches I've been to in north America. Really great resort I will definitely come back. Food was decent nothing blew me away but it's an all inclusive that's fine. I just wish they had some kosher restaurants or food as part of the all inclusive as there's several kosher restaurants nearby. I also wish they allowed you to take food to go like pizza. Finally I wish they had some more fish options being that were right on the water. Overall I was very happy with this resort. I think it's probably the best hyatt ziva in the world. You can tell the staff really wanted to make you happy

Excellent experience at the Hyatt Ziva. The attention of all the kitchen employees was wonderful, attentive and very helpful.

We enjoyed a lot of experiences and events. We really liked the buffet food, varied and with fresh products. Like everything, there are restaurants better than others and products better than others, the thing is knowing how to choose what to eat and where.

The drinks are of very good quality, with alcohol from well-known brands and many cocktails available.

We will definitely repeat when we return to Cancun.

Stayed 5 days for business conference. Nice resort, lots of food options. Very friendly staff. The rooms need a facelift, but they are very clean and well cared for. Lots of walking to get where you’re going in the resort, it’s huge. Plenty of pools and a beach. We felt very safe and secure. Food was hot and miss.

This resort is amazing! We come here every year and the service is always the best! Visit moongate and request Johnathan! Great food and better service!!

Make sure when you book you know that there are two locations: one on hotel row and one OFF hotel row. This one was OFF hotel row and there were multiple issues. All the the staff were all great and friendly, we had to move room due to the cleanliness of the first room, our VIP package was not honored, they didn’t restock the snacks or beverages in the room once, and the beach is t a beach you can swim in.

Harassment by staff just to extort money from you. Food is absolutely miserable. Air condition didn't work for multiple days and wouldn't relocate us. Management extremely rude. Food is uneatable. Avoid at all costs and don't waste your time reaching out to Hyatt Consumer Affairs to complain.

In cancun,7 days we pampered ourselves in Hyatt's specialty restaurants, experienced world cuisine, and craft cocktail with top of the shelves spirit and wines. Soaked in the beauty of sea in private white sand beach with food and drinks served right there. In the evening we watched high quality performance by international and regional artists in various cultural events. Kids had their me time in swimming pool with unlimited supply of pool side fruits taco/snacks and drinks an other fun activities they seem to have blast- after dinner we used to dine in some adult only restaurants and bars inside Property. Most importantly we had so relaxed time in the gulf of mexico that we did not want to come back - Thanks to Hyatt Ziva for their incredible hospitality 🙂

The best of all is the beach. Amazing resort with great service. Elegant decor, comfortable room, wonderful pools, I don't consider them to be air-conditioned, but they break the ice. It has 2 hot jacuzzis. The restaurants are wonderful and do not require reservations, they are open for lunch and dinner. The shows aren't their strong point, but they're a lot of fun. I just didn't like the fact that there was a dolphin trapped. There's a wonderful candy store

Great stay at the Turquoise (adults only) section of Hyatt Ziva with my fiance.

Service was great, and our butlers America and Emmanuel went above and beyond expectations to make our stay enjoyable. They were very friendly, accommodating, and approachable. Had consistent experiences with the staff throughout the resort at all the restaurants as well. They also provided free shuttle service to and from airport.

Tons of activities and entertainment, more than I typically experience or expect from all an inclusive. Daily activities and culturally relevant events (superbowl, Chinese new year). Gym was great, and they have pilates and yoga classes on site. We had complementary hydrotherapy at the spa as well which was great.

Loved all the dining options. Tradewinds and Moongate were our favs for dinner, haberneros for lunch (fish tacos are a must!) and el mercado was great selection for breakfast in the AM. They also have a made to order smoothie bar right outside with protein powders, DF milks, fresh fruits, ect.

The room was beautiful with double sinks and full vanity, and a hot tub on the balcony looking over the ocean with sunrise views every AM. Stocked snacks and mini fridge as well.

All pools were clean and well staffed, not too crowded. Both beaches were enjoyable. Tons of space on the property and area to walk around and enjoy the views and outdoors.

Overall a great stay and would recommend. Thought the value was very fair. We were a smidge nervous ahead of traveling looking at recent negative reviews, but we truly have no idea what any of those people are talking out. I assume most have unreasonably high standards, so ignore and book now!

Great location for a fabulous view

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