Hyatt Ziva Los Cabos Vacations

Overall a pretty decent hotel. Some restaurants and workers are great, the others not so much. A wide selection for activities in the hotel and they have this place that helps you book excursions/tours. The view is nice but activities involving loud music go until around 10pm so I'm not sure if it's great for young children. Also not sure what this continental private thing was but it gets a bit annoying.

Went here February of 2023 as a couple.

Property: the property is really nice, great pool, fun pool bar, and generally pretty clean. Room felt a bit dated, or maybe just not my style which is a bit more modern. The specific room I had had a slight mildewy smell in the shower, which explains my 3/5 star rating for the rooms. But the view and space in the room was great.

Amenities: 7/10. Picked this resort as it was one of the few that had a tennis court -- only 1 though, and it looked pretty neglected. The net was not functioning properly. The gym, however, is actually quite nice. A large selection of free weights and good cable machines. There's even a bench press station which feels rare for most hotels. Much bigger gym than many resorts I've seen.

Food: Overall - 6/10. As you can expect from an all-inclusive, the food is pretty mid, but not bad. If you book a club access room, the food options in the club lounge did seem just a tad bit better. The drinks seemed stronger/better at the club lounge as well. My favorite was Zaffiro -- the patio restaurant near the pool. Good fish tacos. Dozo (their Japanese restaurant) and Bon Vivant (their fancier French restaurant) were both kinda meh, 5/10. Had the weirdest dessert that was drowned in orange liquer at their French restaurant... so don't order that lol. Their bars (Spirit of 1968, and some bars located outside of restaurants) can be pretty lively at night, great for socializing with other guests if that's what you're looking for.

Service: 5/5. Service was good everywhere we went. Room service, restaurants, service by the pool -- all great. Every time we came across staff we were greeted with smiles. Truly felt like 5-star service -- much better than other 5-star all inclusives we've stayed at like Breathless Los Cabos.

My only other all inclusive experience in Cabo was at Breathless on the Los Cabos side (similar price range ~600/night, both 5-star ranked), and I would rank Ziva higher than Breathless if you're a couple looking for a romantic getaway. The biggest difference is due to the level of service and the pool setup.

Our experience at Hyatt Ziva Los Cabos was exceptional. Everything from the friendly staff, clean rooms, delicious food, and breathtaking views exceeded expectations. The staff was helpful, friendly, and welcoming. The rooms were impeccably cleaned daily, and the food was delicious. Our particular favorite was morning breakfast at Zaffiro. I would highly recommend Hyatt Ziva Los Cabos.

Beautiful place to come with friends or family! Safe, clean and friendly staff.

Our recent stay at the Hyatt was nothing short of a nightmare, and it is with a heavy heart that I feel compelled to share our horrible experience. What was supposed to be an enjoyable spring break trip turned into a health hazard and a series of disappointments, thanks to the grave negligence and disregard for customer satisfaction exhibited by the staff and supposed managers at this “resort”. On the second night of our stay, at 3 am, we were horrified to discover seriously contaminated water gushing out of both sinks in our room, tainted with a repulsive yellow color and a very foul smell. This incident not only ruined our sleep but also had severe repercussions on our health, leading to stomach issues that persisted throughout our stay and the inability to use our sink for brushing teeth, rinsing, or doing our hair. As a result, we had to seek medical assistance and forfeit a planned dinner one night due to pain, effectively ruining our trip. Despite promptly reporting this appalling situation to the front desk, our horrible experience was met with incompetence. The on-duty manager, Rolando Cruz, nonchalantly dismissed our concerns, claiming that the issue was known but apparently did not affect our room—an assertion blatantly contradicted by the attached video evidence we provided to the management. Moreover, the manner in which our complaint was handled was utterly disgraceful. We were promised a meeting with managers Victoria or Rolando the following morning, only to be met with further disappointment and a delay of over 30 minutes to meet with a manager after waking up at 8am before our flight departure at 11:30am. After a lot of going back and forth with Rolando Cruz (one of the on duty managers who was extremely ignorant), he offered a pitiful compensation of 5,000 Hyatt points, a mere fraction of what is warranted for the magnitude of inconvenience and distress we endured during our trip. They tried to charge us $300 for a deep cleaning because my friend got very sick and threw up about ¼ of a handful of food but all they did was replace the bed sheet. They forced us to sign a paper in order to take off that charge and receive it as “compensation” which is extremely scammy, deceitful and disgusting. We explained to them that in the US, this would have been a fast lawsuit and further action would have been taken as this is a very serious health issue that could have escalated for the worst. To add on to our experience, there was a delay in room service several times, causing us to call with no luck and having to go in person to the front desk to request water, towels, or a cleaning. It was very inconvenient when this should have been courtesy to all hotel guests during their stay that they are paying thousands of dollars for. Furthermore, the premature closure of the swim-up bar, a key amenity advertised as part of the all-inclusive package, deprived us and numerous other guests of a promised experience. Furthermore, they were telling us we have to wait 30 minutes per drink or shot which is unheard of. The lack of accountability and transparency exhibited by the management, particularly in refusing to disclose contact information for higher-ups, is wholly unacceptable. As loyal patrons who have frequented Hyatt properties in the past, we expected far better treatment and respect for our well-being. In conclusion, I suggest that potential guests exercise caution before considering a stay at this Hyatt property. Our experience serves as a warning of the gross negligence and disregard for customer satisfaction prevalent within this establishment. There are surely other hotels in Cabo that are truly enjoyable and a stress-free vacation experience. This hotel was so ignorant that they even denied compensation or anything even when the corporate contacted them on my behalf. You have been warned should you have any issues during your stay if you decide to proceed with staying at this property.

This was such a phenomenal place. Rosabel was an amazing facilitator for our conference. Pablo had the best drink for our dinners and Maria had the best smile at the Baja bar (best tacos too)

Excellent service

Great place to vacation.

I spent four days here with my family. The location is off the main highway from the airport so it is centralized for Cabo. However, it is still 25 minutes from the city and the port where all the attractions are. On the flip side, it is close enough to the other attractions such as zip lining which is another half hour away in a different direction. The facility itself is very nice. The staff is good. They had plenty of activities during the daytime. However, on the negative it is very noisy due to the activities by the pool all day long and into the evening. However, once the sliding glass door is closed, that can negate a lot of the noise. However, if you want to enjoy the night air then you are stuck with the noise. It is right next to the dolphin attraction which is literally right down the block which you can walk to, which we part of and is recommended unless you are against animal cruelty. However, it is exorbitantly expensive, so I hope they're using that money to take care of the animals! Overall, I highly recommend this place for a centralized location. You can take a cab from the hotel to Maine Cabo for about 50 US dollars

Pros:
1. Close to the airport. So if you are going with kids, they won't be stuck in the car for another hour to arrive.
2. There was a kids' pool area.
3. They offer a lot of fun activities every day to entertain guests. They had water aerobic classes, pilates classes, beer drinking contests, etc.
4. Some staff are nice. Not all of them though.
5. The massage spa was very nice. The interior was nice, and the service was good too.
6. The pool was kept clean all the time.
The staff did a pretty good job of keeping the resort clean. I saw people leaving cups and glasses everywhere, but the staff constantly cleaned up.
Cons:
1. The guy who bought the highchair for this resort should get fired. It was as low as the adults seat. It didn't help at all!
2. The architect for this resort should also be fired because all the smoke vents from the restaurants were placed on the 4th floor, and you could literally smell BBQ in your room. I couldn't even go to that side of the bathroom because I felt like puking. The resort already knows about the issue, so they had the air vent in the half bathroom kept running without any control, so you can't turn it off. We asked to change rooms, which we were able to do after 2 nights. Not only was the running air vent in our room loud, but the smell still lingered around.
3. Some staff had an attitude, but I understand because they were so busy all the time. They need to hire more people on the weekends. When they were less busy, they were so much nicer.
4. The bathroom smelled like sewage all the time.
5. The food was okay. Some dishes were good, but never amazing. I think they purposely make the food not as tasty so people won't eat too much, lol. But it wasn't bad at all. Their hot sauce was very good.

its our first all inclusive hotel experience and its worth it.. their coffee shop and room service is 24/7.. breakfast lunch and dinner buffets plus events and activities everyday!🥰🥰

Would be 5 stars but no swimming in the beach, it has a tremendous undertow but everything is post card beautiful

This resort is stunning and the food is top notch! I loved the choice of activities as well as the quiet adukt only amenities. I would absolutely recommend coming here!

We had a great 6 night stay at the Hyatt Ziva! The service was amazing! Loved Alberto and Margarita at the Buffett, Julia at Zaffiro and Saul at the infinity pool. Rooms were good size and clean and the view of the ocean was lovely. We will definitely return!

Beautiful location and resort. Good for both adults or families. Staff was very friendly and understanding. Food and entertainment was great as well. Beach was nice n clean, and safe to go in.

The staff was extremely helpful and kind. The food was awesome and the Resort is a must see and stay. You will not ever feel disappointed. This place is top notch of Resorts I'd stay at! Just go!!!👍🏽👍🏽

We attended the eXp Realty event (One Big Fire) in March 2024, and we enjoy amazing customer service, very tasty food, all restaurants service unbelievable and lots entertaining place . Best place to enjoy with family ,friends and Buiness event .

Gorgeous location. Service was great. They had too many cabanas for rent around the main pool, so if you didn't want to spend $160 USD a day, it was a fight to get a lounge.

Great experience. Very clean ,great service . Would go again

Excellent place.