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El Dorado Casitas Royale Vacations

4.3 - 255 Reviews
Riviera Maya, Mexico

El Dorado Casitas Royale is following in the steps of their sister resort, El Dorado Royale, having implemented their signature Gourmet Inclusive concept here as well. Cuisine is superb! All 280 rooms are suites, with lovely decor and romantic 4 post beds and all are just a few steps from the beach. El Dorado Casitas is waiting for you in the heart of Riviera Maya.

Location: Located on the beach just a 15 minute drive from Playa Del Carmen and 30 minutes from the airport.

Our Opnion

Amazing 5-star resort that boasts amazing hotel grounds and is notable for their top-notch, attentive and friendly guest services. This is a go-to destination for anyone wanting R&R at the resort grounds and the option to experience the Riviera Maya nightlife.

Important Info
Adults 18+ only.

  • Gourmet daily buffet or a la carte breakfast, lunch and dinner
  • Gourmet bites
  • 24 hr. room service
  • Unlimited domestic and select international premium brand drinks (9am-2am)
  • In room mini-bar (stocked with beer, water, soft drinks, refilled daily) 
  • Daily & nightly entertainment
  • Use of sauna
  • Turkish baths
  • Gym
  • Bicycles
  • Shopping tours to Cancun and Playa del Carmen
  • Paddle boats
  • Kayaks
  • Snorkeling
  • Scuba lesson in pool
  • Day & night tennis at El Dorado Royale
  • Access to all facilities at the El Dorado Royale

  • 205 rooms
  • A total of 169 casitas
  • 10 restaurants
  • 18 Bars including swim-up bars
  • Snack bars
  • 14 swimming pools
  • Shops
  • Beauty salon
  • Spa facilities ($)
  • Fitness facilities
  • Sauna
  • Tennis courts
  • WiFi throughout complex

Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Hot tub
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Beachfront Casita Suite

  • Spacious, with 1 king size bed
  • Located close to the ocean
  • Jacuzzi
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Hot tub
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Swim-up Casita Suite

  • Spacious, with 1 king size bed
  • Private swimming pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Hot tub
  • Upgraded amenities kit
  • Swim-up suite connected to the Lazy River
  • Max. occupancy 2 people

Private Pool Casita Suite

  • Spacious, with 1 king size bed
  • Located on 2nd floor
  • Private plunge pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Hot tub
  • Upgraded amenities kit
  • Oversize balcony or patio
  • Max. occupancy 2 people

Honeymoon Private Pool Swim-up Casita Suite

  • Spacious, with 1 king size bed
  • Ground level
  • Private plunge pool with direct access to Lazy River
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Hot tub
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Restaurants

D'italia

  • A la carte for dinner
  • Italian
  • Dress code is causal elegance (long trousers and collared shirts for men)

Fuentes

  • Dinner and show
  • Closed on Sundays
  • Dress code is casual elegance

Jo Jo's Caribbean Seaside Grill

  • A la carte for breakfast, lunch and dinner
  • Caribbean/seafood
  • Dress code is casual elegance

Kampai 

  • A la carte for lunch and dinner
  • Asian-fusion
  • Dress code is casual elegance

Cocotal

  • A la carte for breakfast and dinner
  • International cuisine
  • Dress code is casual elegance for dinner

La Isla

  • A la carte for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual elegance for dinner

Rincon Mexicano

  • A la carte for lunch and dinner
  • Mexican
  • Dress code is casual

Santa Fe Grill

  • A la carte for breakfast and dinner
  • Mexican
  • Dress code is causal elegance for dinner

Spot

  • A la carte for breakfast and lunch
  • Swim-up bar
  • Gourmet
  • Dress code is casual

Gourmet Corners

  • Selection of snack bars including pizzeria, sandwiches, health bar and grilled specialties
  • Open for breakfast (health bar) and lunch
  • Casual dress code

Bars

  • Las Guacamayas
  • Martinis Lobby Bar
  • Bellinis Bar
  • Beach Bar
  • Gaviotas Seashore Bar
  • Swim Up Bar La Isla
  • Swim Up Bar Pericos
  • Swim Up Bar Papagayos
  • Swim Up Bar Pelicanos
  • Swim Up Bar Colibri
  • Swim Up Bar Quetzal
  • Swim Up Bar Spot
  • Swim Up Bar Faisanes
  • Swim Up Bar Albatros
  • Swim Up Bar Tucanes 

Weddings & Honeymoons - Featuring free or discounted wedding and/or honeymoon packages and the services of a wedding coordinator, this resort has all you need for a destination wedding or honeymoon.

Free Honeymoon Package

  • Chilled bottle of champagne delivered to room upon arrival
  • Specialty turn down service that includes a gourmet sweet treat
  • 15% discount on spa services
  • Late check out - 3:00pm (subject to availability)

Request at time of booking. 5 night minimum stay required. Proof of marriage will be required. Package is available up to 30 days after wedding date. Package inclusions may vary without previous notice. Not valid for any reservations traveling with a group or wedding party.

Honeymoon and Anniversary Package – Receive romantic amenities including room decorations, bottle of champagne, gourmet dinner on the beach, breakfast in bed, and more. Offer is subject to change. Must book qualifying room category [Casita Suite or higher] to receive complimentary package. Package is available up to 90 days after wedding date for honeymoons and 30 days before and after wedding date for anniversaries. Request at time of booking. Proof of marriage will be required. 5 night minimum stay required. Not valid for any reservations traveling with a group or wedding party.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

What's Included

Vacation package bookings include the following:

  • Round-trip flights
  • Hotel accommodations
  • Airport transfers (see exceptions below)
  • Departure taxes (see exceptions below)
  • Tourist cards (see exceptions below)
  • Hotel taxes

All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.

  • All meals
  • Drinks (typically soft drinks and domestic beer, wine and spirits)
  • Daily activities
  • Nightly entertainment
  • Non-motorized water sports
Items not included:
  • Baggage fees (if applicable, see Supplier's terms on reservation page for details)
  • Resort and Environmental fees (if applicable) must be paid directly to the hotel
  • Travel insurance (mandatory if traveling to Cuba)
  • Airport transfers for packages to USA
  • Airport transfers for packages to Europe
  • Items of a personal nature
NOTE:
  • If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
  • As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.


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Low171717182021222323201919
Rain (mm)8956414111717810915022921897109
4.3 Google Rating
Based on 255 Reviews

One of our favorite vacation spots to date! Lovely villas, ample pools and amenities, a variety of dining options, and lovely beach views! The outdoor shower was a favorite! Service was maybe a tad slow but was likely just due to the sheer size of resort. We will definitely be back!

Couldn't ask for a better place to vacation. All inclusive makes it even better

This private resort has a GREAT landscape! Beautiful waters, maintained plants and flowers.

These are my cons:
1) if you’re young and you’re not with a group of 4 or more you will be targeted (NOT MEANT FOR YOUNG COUPLES)
2) if you’re a person of color as myself you will be targeted and harassed
3) if you’re both young and POC and you are not accompanied with more than 4 people you will be harassed by other vacation goers that are elderly and careless
4) This is a resort for people of an older age, and not much diversity at all
5) service and food has went down drastically since last years attendance
6) rocks on the shore due to high levels of wind and angle of resort | eye sore |
7) the membership is a waste of time & money and you do not get more for being a member.. we experienced so much prejudice due to us being members and being in the members only portion of the resort
8) not worth the money we spent, could not wait to leave the resort.

Our experience at this resort was highly disappointing. We stayed here for a friend’s wedding with a group of about 50 people. The check-in process was excessively lengthy, and despite receiving our room keys at 4 pm, our rooms were still being cleaned upon arrival, forcing us to wait an additional 30 minutes. There was a lack of complimentary water bottles in the rooms, despite requesting them through room service, they were never delivered throughout our three-night stay. Attempting to contact room service was frustrating, as calls often went unanswered. Regarding the food, the rehearsal dinner dishes were served cold, and the overall service was subpar. Unfortunately, our experience mirrored the numerous negative reviews we had read prior to booking. The shuttle service was unreliable, and the staff exhibited rudeness both in person and over the phone. Considering the poor quality of food, service, and staff attitude, I strongly advise against staying here and recommend exploring other accommodation options to save both money and time.

Just returned from a 7 night vacation at the Casitas! Staff was amazing as always and I have to give a shout out to Eduardo at casita pool 31! He was great!! The grounds were beautifully kept and the food at all restaurants was so delicious! The only *small* complaint is that we only received our nightly turn down service 2 of the 7 nights and only received our morning coffee 3 of 7 mornings. But again, small potatoes!

Read all of the reviews!!Believe what you read!!
With so many other resorts to choose from, do yourself a favor a pass on these properties.

-Obviously the location is beautiful. Would’ve been nice to have a map.
- Property app was a joke.
- Even if you are a ‘member’ communication and follow through were non existent. Promises are made, but nothing gets done. Everyone blames everyone else. No one takes responsibility. Manager Alex at membership desk is no exception. Took notes on our issues and did absolutely nothing.
- Housekeeping came at all hours of the day. No ‘Do not Disturb’ signs.
- Complimentary mini bar was restocked once in 5 days. The only snack provided were 2 mini bags of chips. 2 cans of Coke, dietCoke and a couple beers. Whoop whoop.
-This is not a ‘gourmet’ experience. Food is average at best and portions are minimal.
- Making reservations for dinner, ridiculous. If I’m paying over $500 a night, the expectation is I should be able to eat dinner before 9:15pm. Don’t advertise what you can’t or won’t do.
-Good luck catching a golf cart to take you anywhere. Casitas may seem special, but being in the middle of Generations and Royale means you need to hike to where you need to go for each meal.
-Casitas. Run down. Lights burned out, shower didn’t work, TV wouldn't turn on. Left our wet swim suits out to dry on our private patio, cats pee’d on them. Good times.
-Baja beds were lovely.
-Unfortunately the beach was an eyesore with the concrete pylons protecting the shoreline.
-Were promised free massages by our personal concierge to listen to membership pitch. Nope. Disappointed yet again. It would’ve been funny, but it ended up being ridiculous.
-Bartender Randy may have been the only highlight of the trip!

DON’T waste your precious vacation time at a resort that couldn’t care less about you or your enjoyment.

The casitas are an upgrade from their regular rooms and suites. The main downfall is that they are in the middle of a very large resort. You cannot get anywhere without picking up a golf cart transfer or walking quite a ways along the boardwalk. If you do that, bring sneakers or be prepared for shin splints as I had wearing my flat sandals. The casitas do have their own private pool and swim up bar which is really lovely but if you want to have some food during the day you need to go up to your room order room service and wait for it because there is no other option. If you need a restroom, there is no public restroom so you need to go up to your room to use it and come back to the pool. We were on an upper level Casita so it was not the most convenient. When we checked into our room we noticed a dripping toilet, a leaky sink, a door falling off of the hinges over the mini bar, and shower drain that backed up so badly that our feet were covered in water by the end of the shower. The dripping toilet and broken door were fixed quickly but the shower drain was never resolved even after calling the front desk, and speaking directly with the concierge. The lighting in the bathroom is also very dark for makeup application or shaving. All that aside every morning you have the kitty cats outside meowing a very loudly and very early. Room service is included and is excellent. The delivery was very prompt and food was always hot and delicious.

I've only been to a handful of all-inclusive resorts around Mexico, but this one was by far the worst experience I've had. It probably deserves a 1-star but I'll be nice and give them an extra star for a few staff on their resort that didn't make the experience miserable. Here are things that went wrong/recommendations:
-None of the restaurants have water bottles
-Half the staff don't know how to make mocktails
-A majority of the staff are not friendly and really don't want you to interact with them at all
-Very few bartenders go around the pool to offer you a drink
-They tell you to download the app and that you can do everything on it...yet the app barely works and crashes all the time. Whenever we put through a room service request on the app it says it's completed and yet nothing happens.
-All the restaurant menu's are wrong on the app. Also, all the restaurants are almost always full and overly packed. We were told they had several GF (gluten free) options but were disappointed with what we experienced. The staff also weren't trained well on how to handle us when we told them there was a GF person in our party.
-Most of the staff are absolutely clueless on what's going on. This includes the concierge who pretty much is only there to make your dinner reservations for you.
-Housekeeping & turn down service are at completely different times every day. Most resorts try to do it around the same time everyday so you have a good idea when they will be in your room. Nope, one day it's at 1 PM and the next it's at 7 PM. They never restocked our mini fridge bar & snacks once during our trip. However, they made sure to rearrange the beer in my mini fridge every single day.
-The shuttle service here is absolutely horrible. We had to wait 20-30 minutes for a ride most of the time. If you do need a ride, you practically have to jump in front of a cart. The drivers act like they don't see you so they don't have to give you a ride. If you don't get a ride, you will have to walk endless miles to get to your destination.
-The coffee machine in my room didn't work. There is actually no to-go coffee on this resort except for a Starbucks that costs extra. I called to have coffee delivered to my room and waited over 2 hours and nothing. We tried to order room service for dinner one night when it was raining, I had to call them 7 times to check on the food. It takes 2-3 times longer than they say, and half the times you call for cleaning or room service nobody answers the phones.
-This is the first resort that didn't ask us how our experience was at checkout or have us fill out an exit-survey.
-The phone in our room pretty much didn't work
-The food was very underwhelming in terms of flavor
-I've never heard 'No' so many times on a vacation. If you make an ask or request, they don't mind saying no and moving on. Nobody really wants to go out of their way to make your stay better.
-Casitas doesn't offer enough to make it a standalone resort, so you will have to cross over into the royale. You will need a shuttle ride because it's miles long. Be warned however, royale is filled with wedding parties and people who want to party all the time and isn't as intimate for couples.
-Shower in my room was either way too hot or way too cold most days.
-Wifi wasn't working at all on the resort the last day of our trip.
-The health bar was one of my favorite places on the resort but the man who worked behind the counter there everyday made it horrible. He acted upset whenever someone would walk up to order.
-The few people who prevented this trip from being a complete disaster: Randy (Bartender), Carmen (Gift Shop), Macaroni (Luggage carrier), and Jose (Spa). Ricky/Ricardo (Resort Mixologist) made my wife's day when he was bartending at our pool and could make her mocktails. He was the best staff member on the resort. The chef at La Isla also went out of his way for our table one night. Aside from them, every other staff member we encountered was a negative experience.

The concierge service was the worst.

The resort was beautiful. Be prepared to do a LOT of walking, like 10 miles a day. For an all-inclusive resort, there was an upcharge for most everything. The personal concierge was ALWAYS busy. Restaurants required reservations but were always booked already, making it difficult to find a place to eat. Shuttles were scarce, didn't stop, or were already full. Activities that were included rarely occurred. Everything was charged in USD, not pesos, so $10 for a small bottle of Gatorade and $65 for a normal sized sunblock. One of the guards even pointed a gun at a guest in our group for being on rocks in the water. There were no signs saying not to be in the area. Some of the staff were amazing. Ask for Macaroni when you can get a shuttle, he was the best!

Beautiful location, amazing food. Mostly great service with a few exceptions.

Dorado and Dorado Casitas is now owned by Lomas, not Karisma.
There were a few small issues due to this, like their app being horrible and there being no maps available for a large resort.

This resort was absolutely lovely. For the first time ever at an all-inclusive, there were enough chairs and beachside cabanas for everyone. No claiming chairs with bags and towels, which is a major pet peeve of mine. It was very relaxing, and the included items were totally fine for the week. The rooms were large and the outdoor shower in our swim up was private and lovely. I do not think I used the indoor shower once during our stay.
The bars were very numerous, and each casita block was basically a horseshoe with a swim up bar open from 9am-5pm. Each block had probably 30 rooms max and never got crowded. Most of the restaurants were decent too. Our favorite breakfast was at Santa Fe, lunch was Chef's Table (in Generations), and dinner was the D'Italia in the main Dorado Royale resort.

The upselling can get annoying but you just have to tell them you have no interest in whatever "gift" or "free" service they are offering. If you firmly tell them no, they will leave you alone. I was there for a week and did not attend any of their presentations for membership, nor did i get any free stuff, but that is exactly what I wanted. All-inclusive to me means everything is included, and if it is not I am not paying for it.

Dorado and Dorado Casitas is now owned by Lomas, not Karisma.
There were a few small issues due to this, like their app being horrible and there being no maps available for a large resort.

This resort was absolutely lovely. For the first time ever at an all-inclusive, there were enough chairs and beachside cabanas for everyone. No claiming chairs with bags and towels, which is a major pet peeve of mine. It was very relaxing, and the included items were totally fine for the week. The rooms were large and the outdoor shower in our swim up was private and lovely. I do not think I used the indoor shower once during our stay.
The bars were very numerous, and each casita block was basically a horseshoe with a swim up bar open from 9am-5pm. Each block had probably 30 rooms max and never got crowded. Most of the restaurants were decent too. Our favorite breakfast was at Santa Fe, lunch was Chef's Table (in Generations), and dinner was the D'Italia in the main Dorado Royale resort.

The upselling can get annoying but you just have to tell them you have no interest in whatever "gift" or "free" service they are offering. If you firmly tell them no, they will leave you alone. I was there for a week and did not attend any of their presentations for membership, nor did i get any free stuff, but that is exactly what I wanted. All-inclusive to me means everything is included, and if it is not I am not paying for it.

The Casita suites are located within a very large resort. Be prepared to walk a large amount or take golf carts that you need to wait for pickup in order to get around. According to Google, we walked over 5 miles during the week. It is very large.
The activity pool is sleepy compared to other resorts we've been. Water volleyball and polo were the only activities. If you aren't athletic bring a good book.
The waiters, waitresses and bartenders all provide excellent service. We did have an issue with a very slow running shower drain which caused flooding into the sink area of our bathroom. We contacted the front desk and our own personal concierge. It wasn't fixed by the time we checked out 4 days later after reporting.
The New Year's Eve band, Black Cow, could have been better. During the week in the bar Guacamayas, they had a band, Cygnus, which was excellent! This band would have been better for New Year's Eve.
My wife and friends had food poisoning from the Italian restaurant serving mussels. It stayed with them for 2 days. Overall, the food was decent. Excellent choice of desserts.

We had the best time! My husband and I brought both sets of our parents for Christmas and then we stayed an extra week for New Years. The service of the staff at this hotel is incredible. Leo was a great bellman assisting with luggage, Alfonso was our favorite golf cart driver - making sure we got where we needed safely while showing us the wildlife. Isaac and Clemente were perfect bartenders at the casita pool, making sure we were always refreshed and chatting with us. Alfredo always made us feel welcome at Cabana pizza place and his partner Geramo. Miguel and Jairo did an amazing job at the Italian restaurant - so well we came back twice more and booked the wine room for a chefs dinner on New Year’s Eve! Memo prepared our chefs dinner and it was excellent! He is so passionate about what he does and it shows. We can’t wait to go back!

Such a beautiful resort. Our concierge was not very attentive or helpful. Food was fairly good. Make a reservation for Fuentes Culinary Theater as soon as you arrive. It was so fun. Make sure you go over to the Generations side of the resort. The view from Palms restaurant is beautiful. I would recommend Cocotal for breakfast an D’Italia Villas for dinner. Download the app and familiarize yourself with the scheduled events on property. I visited during the off-season and got 50% off my room. Overall recommend.

So after a month of no response from ANY manager or supervisor to myself or travel agency, I’m leaving my honest review of this place. The owner of the property and the hotel management company split between the time we booked and us getting there from what we were told. This has led to a complete lack of communication and service. After staying here, I HIGHLY recommend you avoid it and anywhere that is owned by the same company.

My wife and I went here for our honeymoon after thanksgiving. When we first got to the resort it was amazing. Snorkeling off the beach was decent. Service was amazing and the restaurants especially the Italian one on casitas side was great. Our honeymoon and the entire trip was ruined by our last 12 hours at the resort. All of it due to a complete lack of customer service or care for the safety of guests.

Our last night started to go downhill at 10:30pm. We came back from the beach and found a cockroach crawling on the floor near the tub. No food or anything was left out which left us with a gross feeling, but not week ruining by any means. However an hour later, we had someone attempt to BREAK IN to our room. This was not a mistaken room or a drunk person. They said “Go check the back” after I told them that they had the wrong room and the first guy proceeded to throw his weight into the door. I braced against the door and had my wife call the front office.

I don’t speak Spanish, so I do chalk the first interaction up to a language barrier. The lobby sent someone down 10 mins later to check what we called about. I tried to explain someone tried to break into our room, but it seemed like he assumed it was someone drunk just finding the wrong room. He said he would walk around and check the area. This was infuriating but again likely due to the language barrier. After talking to our travel agent, our agent finally got ahold of a manager an hour later. So roughly 12:30am is when we had the manager come up and asked “I heard you needed to speak to us?” After explaining what happened and them seeing the door, they said they would file a report and have guards patrol the area. We asked to swap rooms and were told No but to talk to management in the morning.

10:30 rolls around for us to be picked up by bell service which we had to schedule ahead of time even. We thought at least we can get some breakfast before leaving and dealing with the nightmare of last night. Bell service never showed up. At 11am, we leave and start walking to the front since now it’s too late for breakfast and we don’t want to miss our shuttle. We stop by the front to get checked out and explain we need to talk to a manager over the HORRIBLE experience and how we didn’t get picked up. We were flat out told no managers were there and if we wanted to talk to someone, we would have to wait until 3pm to do so.

I’m irritated and say we need to talk to someone so we can figure out a solution as this is an expensive place and to have that happened has ruined our honeymoon. The lady proceeds to text security to come by because she was worried we were going to try and leave without paying. After then being overcharged for the $70 wine and it coming out to $80(not normally an issue but after the last 12 hours is irritating), we were basically told to kick rocks.

After arriving to the front for our shuttle, we saw a manager there. So not only were we lied to, but they just flat out wanted to get our money.

So if you want a Honeymoon where you sleep with Roaches, have your room attempted to be broken into, never be picked up for your shuttle, overcharged, lied to, and still have zero communication afterwords from the company. This is the right place for you. To everyone else, AVOID THIS PLACE LIKE A PLAGUE. Ruined our honeymoon and even with several attempts to reach out the company has not responded at all. 0/10 will never recommend staying here.

DO NOT BUY EXOTIC MEMBERSHIP - buyer beware as im truly disappointed being a member since 2017 since the new ownership change- I must say that management does not care - TRULY DOES NOT CARE at all - so when they take you for selling membership - DO NOT GO - they have been horrible since the change and i dont see any plans of upgrading or improving since they are losing money everyday - Resort was half empty when we went and staff complaining about shortage on all items - including Mint, Soda Water, and many other things. They couldnt even get us Dos Equis beer for our room - along with many other items short throughout the stay - Staff is doing is best to try to keep the place floating but if management does not care - theres not much they can do - I m sad to see that the resort is going down since its a beautiful location. My list of complaints will write down and entire two pages but will limit this to
Shower gel and shampoo are watered down - not like before -
Shortages on numerous items - How do you have a mojito with no mint? No dos equis beer? Mexican beer not available in a mexican resort?
had a leak in my room in the first night -
patio doors - fixing it by installing hooks and redrilling
- room service food - was really off
and the list goes on and on
Hope they read this and change management - Ooops, i guess they wont since their management didnt care about my issues to begin with

Paradise ! Can't do enough for you

24-03-29-08-15
24-03-29-08-15

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