Beach Palace Vacations

Beautiful view

Took a day trip over to this Palace property. Exquisite beach!!! Found out they bought the property next door as well.and are going to renovate both. That's going to be amazing.
And WHAT A BEACH!!!!!

Meat quesadilla, no reason to waste tortilla. In general the employees are very friendly but I don't think serving food like that helps the customer's perspective. I have been coming for approximately 4 years but this time there are several details.

We stayed there for seven days. The hotel is very old. The rooms are very old service. It’s nice but very slow. The staff are friendly. The lobby is very very small and depressing. The location is depressing. The elevators take forever sometimes we had to wait 15 minutes , the pool is very small chairs taking very early we checked in at four and we didn’t get our rooms till 7 PM and try to separate us from our kids. They wanted to give us at the eighth floor and the kids on the 11th floor Experience I don’t recommend it for families plus our kids got sick there. I don’t know if it was the food or what. On the strip, there is more hotels that we stayed at was cleaner, nowhere bigger.

A good experience, all inclusive, very good atmosphere, beautiful beach and very good service

I was surprised, it is a small hotel but it has everything. Perfect for families

Beautiful experience this stay, I highlight the great attention of the SKY bar at night two geniuses, and also the attention of the spa staff, top-notch professionals. Thank you all for the experience.

The rooms need maintenance, the toilet was leaking water, the faucets of a sink sometimes closed and sometimes didn't.

Poor customer service, complained at main desk 4 times in three days that , Our room air conditioner is not working properly, problem not solved till we checked out. No one is serious to slove any problem.
Some of them only interested to sell membership but not interested for better customer service
Restaurant food and service is great, room service by maid is great.
Their photographer is one of the rudest person that we work.

We spent the day, the beach is beautiful! The food service is a little slow, especially between 10 and 12. The service on the beach is excellent.
Be very careful with sellers.

This hotel is far from being a 5 star hotel. The facilities are lacking maintenance as well as the furniture in rooms and common areas. To eat in specialized restaurants they have to wait 2 hours or more, so you will always have to do it at the buffet. During our entire stay we did not have hot water in the room, I reported it every day because we were traveling with a 77-year-old person and it is quite dangerous for him to bathe with cold water but our problem was never resolved. It is really incredible that a 5 star hotel does not have hot water. I think it has been a bad travel experience that has left us with no desire to book at a Palace ever again.
The hotel staff is very kind

This place is great, with good food options, private beach, beach facing rooms (at a premium), lots of activities including kids, tours and shows etc. All services come at a premium as anticipated from pricing of a luxury hotel in a travel destination.

One note of caution for those coming down. Racial and gender discrimination by the staff!! I just wish staff and service is better!!

We recently took a family trip to Cancun and opted for a smaller resort experience at Beach Palace (under 250 rooms). While we're accustomed to larger all-inclusive resorts, Beach Palace surprised us in the best way possible – with incredible service!

The staff truly went above and beyond to make us feel special. At first, the limited buffet and restaurant options compared to larger resorts caused a minor blip, but that quickly faded away. The staff's attentiveness and personalized service completely overshadowed any initial concerns.

Service with a Smile (and Maybe a Spark of Magic):

Gone are the days of impersonal buffets. The staff at Beach Palace became like friendly travel companions. When my husband and son arrived tired and hungry after activities and found the smokehouse closed, Gabriel swooped in like a hospitality superhero (okay, maybe just incredibly attentive!). He whipped up some delicious options they had available and even orchestrated perfectly cooked steaks for them later that night. Their hunger pangs vanished thanks to Gabriel's attentiveness.

Oscar: Master of Momo's Magic:

From the moment we stepped into Momo's restaurant, Oscar became our guide to a world of culinary delights. He wasn't just our server; he personalized the experience. On our last day, Oscar and Silvina teamed up to create a truly special private dining experience for us. They even shared the fascinating story behind the restaurant's design, a creation by the artistic general manager, Mark.

The Heart of Beach Palace:

We've stayed at many hotels and resorts worldwide, but the staff at Beach Palace truly stands out. From Gabriel's helpfulness to Silvina's warmth, everyone we encountered showed genuine care and made us feel like valued guests, not just another room number. Their dedication to hospitality is truly magical.

Beach Palace may be smaller in size, but it delivers a huge dose of warmth and exceptional service. If you're looking for a vacation filled with friendly faces, personalized attention, and a touch of something special, look no further than this hidden gem. We can't wait to go back!

Tips for Your Stay:

Ask for Gabriel at the smokehouse – his resourcefulness and friendly personality will brighten your day.
Don't miss Momo's – request Oscar and Silvina for a memorable evening.
Remember, the best part of any vacation isn't always the place itself, but the people who make you feel welcome.

I was only here for one night due to a overnight delay with our flights. We were given the Superior Governors Suite on the 12th floor which at first looked incredible. However, it was clear that the hotel is getting a bit old and tired now. It certainly doesn't look like the website photos anymore. We thought the breakfast buffet was poor but the evening meal in Tavola was incredible, one of the best Italian meals I've ever had!! Noise was an issue though, due to it being in the Hotel Zone and the start of Spring Break. Not for me, however it seemed very popular to those staying there.

Overall very good. Really about a 4.8. Couple of minor things. If you want to eat at one of the special restaurants, you better be in line when they open or be prepared to wait an hour or more. The buffet is always an option. The other thing we noticed was when we tried to set up room service early in the morning before an excursion. We were told there was a 30 minute window we had to pick from. The first time we asked for coffee to be delivered between 6 and 6:30 because we were leaving at 7. It arrived at 5:50 am before we were even awake. The second time it arrived at 6:45 as we were leaving for the elevator. Not sure why we have to pick a window for delivery. By the way, we only ordered a pot of coffee, nothing elaborate.

Otherwise the food was very good, service excellent, just be wary at popular times.

Been a few times to Cancun, and i can tell you this hotel is very great for the price. Clean, food very good, very nice staff, nice rooms...one of my favorite place now in Cancun.

Amazing experience. Extremely friendly staff who adjust to your needs and wants. Fantasic beach, pools, gym. Delicious food at every restaurant and such a wide variety. I love the live music and dancing. The coffee shop is an excellent addition as well. Room service is amazing, of course, too. I used the gym, and it's small but nice for a run and has water for you inside. They are also super helpful if you want to leave the resort for excursions and are very accommodating. I especially love the scent of the resort.

My recent stay at Beach Palace Resorts left me with mixed feelings. Having previously experienced exceptional service at other Palace Resorts, I arrived with high expectations. Unfortunately, this particular experience fell short of the standard I've come to expect.

While some factors, like the broken elevator, were beyond the resort's control and understandable, several other issues significantly detracted from the overall enjoyment of my stay.

Firstly, the room assigned to us was unexpectedly loud and vibrating, necessitating a room change. Additionally, enduring two days without functioning AC and the recurring issue of lights turning on during the night added to the discomfort.

Dining experiences were also disappointing. On multiple occasions, meals were forgotten or served incorrectly at the Asian and Italian restaurants. Worse still, someone I was with was served a dish containing an allergen, posing a serious risk to their health.

Housekeeping also left much to be desired, with towels left uncollected and piles of dirt overlooked. Furthermore, the beach experience was marred by a lack of available umbrellas and a lifeguard's rude and dismissive attitude when we attempted to rectify the situation.

However, amidst these challenges, there were shining moments of exceptional service. Antonio, our server at the buffet, was a beacon of politeness and dedication, going above and beyond to ensure our comfort. Likewise, Fernanda at the spa provided a memorable experience with her warmth and kindness and was incredible at her job.

In conclusion, while Beach Palace Resorts has its merits, my overall experience was marred by numerous issues that fell short of the standard expected from a Palace Resorts establishment. Despite the commendable efforts of individuals like Antonio and Fernanda, improvements in various aspects of service delivery are necessary to meet the high expectations associated with the Palace Resorts brand.

Familiar

Our 3rd stay in a Palace resort. First time in the hotel zone. Great location, easy beach access, friendly staff, amazing food with plenty of options. While a family resort, it didn't feel crowded with kids. We had a lagoon view, road noise wasn't horrible, and honestly we weren't in the room much for it to matter.