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Royalton Cayo Santa Maria Vacations

4.4 - 585 Reviews
Cayo Santa Maria, Cuba

Pamper yourself in paradise at the Royalton Cayo Santa Maria, one of Sunwing's recommended Adults Collection resorts. Here you'll experience the ultimate in 5-star treatment while enjoying the breathtaking beauty of this small tropical island located north of Cuba. This adults only, all inclusive resort welcomes you with a special cocktail, cold towel service, a bottle of rum in each room, beach towels and VIP bathroom amenities upon arrival. Guests are treated to 24-hour room service with special menus for breakfast, lunch and dinner. Whether you're planning a romantic getaway, celebrating a special occasion or looking for a relaxing (no kids) vacation, the Royalton Cayo Santa Maria offers an affordable all inclusive luxury experience.

Location: Beachfront at Cayo Santa Maria

Our Opnion

The Royalton Cayo Santa Maria is a gem of a resort, located outside of Cuba's capital. The resort has a great array of pools and the grounds are well-maintained. Resort staff is incredibly hospitable, pleasant, and attentive. This is a great won't-break-the-budget resort for couples and adults who want to experience the luxury of what Cuba has to offer without having to splurge.

Important Info

Adults 18+ only. 

  • 3 Meals daily plus snacks
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals)
  • Unlimited a la carte dining (subject to availability)
  • 24hr Room service
  • Non-motorized water sports
  • Entertainment on the beach
  • Butler service by the pools and on the beach

Added Values

Applicable to all guests staying in all room categories:

  • Dedicated butler service
  • Select premium drinks menu at dedicated bar
  • Upgraded room service menu
  • Mini-bar (re-stocked daily)
  • Use of in-room bathrobes and slippers
  • 20% discount for Royalton guests on spa treatments
  • 20% discount for Royalton guests on beauty parlour services
  • Day pass and Dine around (free) at Memories Paraiso in Cayo Santa Maria (transfers not included)

  • 122 Rooms
  •  2 Pools
  • 3 Restaurants
  • 5 Bars
  • WiFi in lobby ($)
  • Medical services nearby ($)
  • Laundry service ($)

Services located nearby in Pueblo Estrella:

  • Spa ($)
  • Business Center ($)
  • Medical Services ($)
  • Disco ($)
  • Laundry service ($)
  • Beauty Salon ($)
  • Shops ($)
  • Fitness facilities
  • Water sports center ($) is located next door at the Memories Azul. Offers non-motorized water equipment (hobie cat, kayak, snorkeling equipment, windsurfing, pedal boat and catamaran) Catamaran usage of 30 minutes per day. Hobie Cats usage of 30 minutes per day.

Junior Suite

  • Ocean View
  • 1 king or  2 twin beds
  • Balcony or terrace
  • Living Room
  • In-room safe
  • Butler Service
  • 220V (adapters/transformer required)
  • 24 hrs room service
  • Bathrobes
  • Slippers
  • Mini Bar
  • Turn Down Service
  • Iron & Ironing board
  • Coffee/ Tea Maker
  • Air Conditioned
  • Ceiling Fan
  • Hair Dryer
  • Satellite TV
  • Maximum Occupancy 2 adults

Suite Gardenview

  • Garden View 
  • 1 king bed
  • Pillow menu
  • Table and chairs
  • 2 balconies
  • Guest bathroom
  • Jacuzzi on balcony
  • Separate living room area with sofa
  • Guaranteed late check-out up to 16:00In-room safe
  • Butler Service
  • 220V (adapters/transformer required)
  • 24 hrs room service
  • Bathrobes
  • Slippers
  • Mini Bar
  • Turn Down Service
  • Iron & Ironing board
  • Coffee/ Tea Maker
  • Air Conditioned
  • Ceiling Fan
  • Hair Dryer
  • Satellite TV
  • Maximum Occupancy 2 adults

Romance Bonus - Wedding and Honeymoon packages are available at a special price. Please inquire for details.

Stay at 1, Play at 4 - Royalton guests can use all facilities at Memories Paraiso, Grand Memories Santa Maria and Sanctuary at Grand Memories Santa Maria.

Birthday Bonus - Celebrate your birthday with a bottle of sparkling wine and birthday cake. *Proof of ID will be required.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

What's Included

Vacation package bookings include the following:

  • Round-trip flights
  • Hotel accommodations
  • Airport transfers (see exceptions below)
  • Departure taxes (see exceptions below)
  • Tourist cards (see exceptions below)
  • Hotel taxes

All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.

  • All meals
  • Drinks (typically soft drinks and domestic beer, wine and spirits)
  • Daily activities
  • Nightly entertainment
  • Non-motorized water sports
Items not included:
  • Baggage fees (if applicable, see Supplier's terms on reservation page for details)
  • Resort and Environmental fees (if applicable) must be paid directly to the hotel
  • Travel insurance (mandatory if traveling to Cuba)
  • Airport transfers for packages to USA
  • Airport transfers for packages to Europe
  • Items of a personal nature
NOTE:
  • If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
  • As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.


 
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4.4 Google Rating
Based on 585 Reviews

We stayed a week in this magnificent resort. Comfortable and spacious rooms. Various bars where you can stop for a cocktail. Two beautiful swimming pools and very friendly and helpful staff. Highly recommended!!

Hello 👋

This beautiful resort center, not too big, 120 rooms with butler service, was new to me. A person introduces himself to you and organizes himself to carry out all your requests. The service is 100%. For us, nothing was forgotten as soon as we asked for it as soon as it was done, I was impressed. It works very well!

The beach 🏝️ having been to many places it is impeccable without algae, without flies, almost without mosquitoes, a plane passes every sailor to do fumigation.

Cubans make an effort to offer varied menus. We know the abundance is a little less there but we don't lose weight here.

The drinks and coffees very good! Bar service and bartender nothing to say.

Very comfortable rooms and bed. There are 3 restaurants with the same menu but the menu changes every night and the decor. We had an evening of music that was just perfect, a professional dance performance
Aquatic.

All in all, it was one of our most beautiful trips!

We couldn’t believe how beautiful the property was. The beach was amazing. Javier and Maria were attentive to anything we needed. If you get the chance , the Royalton Cato Santa Maria is the best place to stay and relax for a while. Highly recommended! ⭐️⭐️⭐️⭐️⭐️

This resort was the best thus far that I’ve been to in Cuba! The staff was very polite and professional. Michael was our butler who did an excellent job at assisting us in whatever we needed. The food was delicious with a wide variety of options and the entire resort was clean and beautiful. There were different entertainment shows each night. The beach and water is Amazing! Clean sand and blue waters. I truly enjoyed my stay, it went by too fast! I will definitely return to the Royalton :)

We stayed 9 nights in this wonderful place... everything was perfect from the comfortable and comfortable rooms, to the incomparable beauty of the beach and the sea, from the swimming pools, to the care of the gardens and the numerous presence of bars and restaurants... the embarrassment of choice. Obviously don't expect the classic 5 star or Italian food but immerse yourself in a different and wonderful reality. The professionalism and constant presence of the directors, the smile and friendliness of all the staff... we felt pampered throughout our stay. Special thanks to Carlo, food and beverage director, always attentive and present at any time, a great expert in cigars and spirits, to deputy director Michaela, a point of reference in all circumstances and to Director Alejandro for his contagious smile and cheerfulness. Thanks to Yoslin for always making sure we found the perfect room, to Karely and all the entertainment guys, to Alexis for always being there and for satisfying all our needs. To everyone, absolutely all the guys in the bars, restaurants and reception, Gina, Gresty, Jose, Tatiana, Katia, Luis, Ariel, Maria and Diana... there are so many of them and forgive us if we don't remember all the names. Thank you so much to each of you for making our holiday truly special ❤❤❤ Adios e gracias

The breathtaking beachfront location, impeccable service, and diverse dining options made our stay truly memorable. The staff went above and beyond to ensure our comfort, and the luxurious amenities added an extra touch of relaxation. We highly recommend this resort for a perfect blend of tropical paradise and top-notch hospitality.

I'm writing this review while sipping a fantastic rum at the resort's lobby....what can I say...everything perfect from the comfort of the room to the beauty of the beach, from the beautiful swimming pools to the care of the gardens, from the three restaurants to the five bars, from the fantastic smiles from the staff to the professionalism of the directors....my wife and I felt pampered from when we arrived and for all the days of the holiday...a special thanks to Carlo, director of food and beverage, always attentive and present in all the hours of the day... a great cigar expert from whom you can ask for advice and suggestions... and Michaela, a point of reference in every circumstance... thanks to all the staff for their excellent work... to the entertainment guys especially to the very nice Karely... I highly recommend this resort

Our stay here has been nice. Entering week 2. Nice resort, beautiful beach. Food is fine. Lunch BBQ and beach fajitas work. Burgers are good when they have them.
Gina at pool bar us great. Butlers Diana Lester and Omar have been very attentive our maid Alina is cute always smiling Liz at meals is always smiling
Cuba is what is is. Beautiful People, fantastic beach. Food and beverages are what they are. Bring own Cranberry juice and Clamato. I am Celiac so brought my own buns bread and Tortillas. So working fine

Sad to say there were only 4 stores open, covid must have something to do with that. Or the fact that resorts are so missing tourists that it's affected Cuba period!

Oh dear! This “resort” is struggling. The accommodation looks tired and the management are struggling with daily shortages of essentials such as eggs, ( real) milk, fruit and vegetables. Even beer and coffee ran out on occasions while we were there. The lack of fresh healthy options at breakfast and dinner was so disappointing, we left early and headed back to Havana, where there are hotels and restaurants able to provide tasty food and a variety of drinks.

Lovely smaller resort with a beautiful beach.
Clean rooms and very friendly efficient staff.Good nightly entertainment. Plenty of a la carte food options.
The one negative is this resort is a couple of hours (including drop offs to other hotels) from the airport.

We had a great stay at Royalton Cayo Santa Maria. Many thanks also to our butler Mitchel. Rooms are large, facility is very nice and the beach is great. We recommend the hotel.

Absolutely glorious! If your looking to get away and just relax, this is the place to be. Beach left me speechless, It was beyond beautiful.
The staff were all great. Will definitely be back!

Best resort in Cuba staff are amazing

Beach is a 10!
Food was extremely disappointing. I know what to expect from the food in Cuba, but in this case we didnt even have a buffet. In order to have a buffet ee were told to walk over to a different hotel and they would serve us.
The staff was great.
The hotels in Cayo Santa Maria are cery far. 2 hrs away from the airport.
Lots of cockroaches around the hotel everywhere.
I have stayed at many other Royaltons (Mexico, Dominican, Jamaica), and all of them held the same standards and were amazing. Cuba just seemed like a different chain all together.
I would only go back to this location if the price was very low and the flight times work. It is not worth paying more for it because of the star rating.

Best beach around! Great food and great services from everyone! Met so many Canadian and had many laughs!

The best tourist destination I have ever visited 🙏

We were there a little less than a month ago, in December 2023, and the experience was horrible. Cockroaches climbing through the curtains in the room... We didn't sleep a wink all night, with the light on in case they came to bed....!!!
We made a complaint in the email they told us and to this day we have not received any responses, despite having sent them several reminders saying that we were waiting for their response to our complaint, but even so..., we still have no response.
It is by no means a 5 star hotel, it has more than 2 or 3 to spare.....!!!!

My fiance and I loved staying at the royalton cayo Santa Maria. From the minute we arrived we received wonderful service from the staff at reception, the luggage handler and our wonderful butler Javier. Javier took care of our dinner reservations and accommodated our requests for change of time/restaurant and took care of our reservations at the spa. He was so attentive to us and made sure we had a fantastic stay!

The restaurants offered wonderful meals. We enjoyed the variety of choices and great quality. Our NYE meal was exceptional! We also thoroughly enjoyed the lunch on the grill next to the sunset restaurant that was available everyday from 12-3:30, it was amazing to eat delicious Cuban authentic meat and fish!

Our room was so clean and perfect for our week long stay. The royalton has a really nice access point to the beautiful beach! Entertainement every night was on point: we loved the Cuban music band and magic show.

Overall, our stay exceeded our expectations. We loved the food and the resort. 2 points of feedback would be if there were more varieties of alcohol at the bar (the only spirits available are vodka, rum, tequila, scotch, wine, Prosecco and a few others… and I’m a big of fan an aperol spritz) and there should be more mention of the lunch time grill because it is so delicious and the chefs were so fun and nice and we only discovered it a few days in. We would definitely come back!

Great resort :) The beach and water were incredible beautiful. The beach was cleread of seaweed everyday. Very nice and friendly people, always smiling and ready to help. I would always go back :) Thank you for the wonderful experince :)

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