Rating:
"This hotel is definately a five star when it comes to their service, pool, beach, snorkeling and food choices! It is a little difficult at first to find your way around the grounds as it is a large resort built with a lower profile. Looking for landmarks or buildings to use as a guide is hard to establish since the foilage is high and dense. After two days we had it figured out though.

You will be served drinks anywhere on the beach or poolside as the servers walk by frequently to make sure you are looked after. This has never happened to us at any other resort we have been to so it was a great surprise to be able to experince this type of pampering. Tipping should be a "given" for the great service you get here. They clean the pool often so debris and oil slicks are almost non-existent in their pools. Snorkeling is a must here as there are plenty of fish to see in the bays at this resort. We found more fish in the bay further NE up the shoreline. They are familiar with people and will follow you around hoping for food. I have heard of people feeding bits of banana to the fish but don't know if this is good for them. If you want to see a lot of fish, check out Xel-Ha for a day! This is definately a snorkeler's paradise. We did the whole day "all-inclusive" however the weather did not fully cooperate for the whole day. Early February can have cloudy cooler days and this was one of them. Still this was an awesome day.

The workmanship put into pool decks, walkways and tile construction in the rooms looks as if it were done by "Joe Handyman" so I would give that a 3 star. The rooms are very open and are kept clean. They smell a little musty but what doesn't in Mexico? You can upgrade for approximately $60 US per night for an Oceanview room however if you want this upgrade you should ask to view the room first! All rooms are identical with the options of two double beds or one king bed. When booking your trip ask for desired beds under "requests". We didn't and ended up in a room with two double beds for our first night. We had no problem changing to a king bed room the next day for the rest of our stay. If you have any issues at all of any kind, there are concierge desks in every second building of rooms who are there all day to help you with "everything". Be sure to book your a-la-carte restaurants as soon as you arrive at your room. This can be done at the concierge desk assigned to your building on the main floor walkway that goes through the buildings.

We are definately going to stay at this resort again and use as our home base while doing other excursions. They are very service oriented and we have not experienced anything quite like it in all our travels.

Larry & Donna
Westbank, British Columbia"
Reviewer: Dynomantis
Date: Feb. 21, 2010