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Coco Key Hotel & Water Park Vacations

3.6 - 7963 Reviews
Orlando, United States
A fun-filled vacation awaits at Coco Key Orlando Hotel & Water Park. This tropical themed Orlando resort offers a relaxing, sun-filled vacation for adults and an exciting, adventure for kids, who will love the wet and wild outdoor water park!
Location: 24 km from Walt Disney World Resort and 5 km from Universal Orlando. Approximately 16 km from the Orlando Airport.
Important Info
Please take note there is a resort fee of US$19 + tax /room/day to be paid locally (subject to change, includes water park access). Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

  • 400 Rooms
  • Restaurants including: Callalo Grill, Tradewinds and Pizza Hut Express
  • Pizza delivery to room
  • Pools
  • 14 water slides (Water park open daily from 11am to 5pm)
  • Whirlpools
  • Gym
  • Shop
  • Convenience store
  • WiFi
  • Business centre (fee)

Hotel Room includes:
  • Air-conditioning
  • 1 king and 1 sofa bed or 2 queens or 2 double beds
  • Full bathroom
  • TV
  • WiFi
  • Coffee/tea-maker
  • Iron, in-room safe
  • Mini fridge
  • Maximum occupancy 4 persons
Family Suite also available

Car Rental - A car rental is included for the length of stay when you book a Transat Holidays package.

Bonus - Complimentary shuttle to Universal Studios, Wet 'n Wild, SeaWorld and Aquatica. Shuttle to Walt Disney World Resort is available for a fee.

Bonus - As a SeaWorld Vacations preferred partner, hotel guests receive: • Free upgrade to Quick Queue Unlimited with Quick Queue purchase • 15% off merchandise on purchases of 50$ or more at SeaWorld • 10% off dining options at SeaWorld Sharks Underwater Grill, SeaWorld's All day Dining Deal, Aquatica's All day Dining Deal.

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

What's Included

Vacation package bookings include the following:

  • Round-trip flights
  • Hotel accommodations
  • Airport transfers (see exceptions below)
  • Departure taxes (see exceptions below)
  • Tourist cards (see exceptions below)
  • Hotel taxes

All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.

  • All meals
  • Drinks (typically soft drinks and domestic beer, wine and spirits)
  • Daily activities
  • Nightly entertainment
  • Non-motorized water sports
Items not included:
  • Baggage fees (if applicable, see Supplier's terms on reservation page for details)
  • Resort and Environmental fees (if applicable) must be paid directly to the hotel
  • Travel insurance (mandatory if traveling to Cuba)
  • Airport transfers for packages to USA
  • Airport transfers for packages to Europe
  • Items of a personal nature
NOTE:
  • If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
  • As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.


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3.6 Google Rating
Based on 7963 Reviews

I really haven't enjoyed this holiday one bit it's just a constant kids party with pool hours being open far two late no consideration for people with different body clocks its just a complete nightmare here

Highly disappointed in this hotel , it felt like I was staying at a motel . Not worth the money and I should get a partial refund but unfortunately no one at the desk while checking out spoke English so I didn’t have time to wait for them to get a person who spoke English. Day 1 I came it was cool , not good customer service the lady didn’t know what she was doing , she said she couldn’t find my name in the reservation, a colleague had to help her . The second day I went to go out and came back to my room showered and ready to head to bed and I noticed the sheets were disgusting . There was red lipstick stain marks on the bed sheets , some other stains on the sheets as well and a bug on the floor like a worm . Not to mention when I came back from Disney , I didn’t know the internet was out , I couldn’t inform my family I was safe back at the hotel . The internet was out 3/27 completely horrible experience when youre on vacation . Most of there employees don’t speak English which is horrible because , this was Florida not Mexico and when you have tourist you should know how to speak both languages to be able to help on the property. I will not recommend this place to anyone , the only nice thing is the water park for kids . As far as the stay absolutely a no and I should get refunded the $90&/50 fee for the filthy sheets and bug. P.S the photos are false advertisement my room looked like nothing what I saw online . They definitely have a good photo app to make it look 10 times better only thing that looked the same was the water park.

Just got back last week...I read the reviews beforehand and was worried about what we'd find...turns out, people are very dramatic...location is great on International Drive in the middle of everything and 3 mins from Universal. The rooms were absolutely clean, did not smell at all, and were a standard plain room at any hotel, good for sleeping. The hotel itself was great, had a souvenir store, a small gym and a Starbucks. The water park and pools were magnificent, my boys had a ball. Huge arcade, great bar, and great breakfast/burger/pizza joint. You get what you pay for here, I'm picky about where I take my kids, and my wife and I are looking forward to coming back, we had an amazing time. We highly recommend it if your kids like water parks.

The bathrooms had fungus

Totally disappointed, I along with my family spent more than 3 hours to be assigned a room, I expected a more comfortable room and it was not like that. very disappointed in the hotel

We visited for the weekend for my daughters birthday, and honestly, we had very little expectations based off mixed reviews. But when I say this place exceeded all expectations. My family had a great time . We stayed only 2 days but could have done 3. There is so much to do for such a small place. The water park side has life guards at both pools. The staff was pleasant and helpful. We will definitely be returning.

My family had a great stay at this resort. While check in is 4p and check out is 11a the staff, especially Cynthia, was very welcoming and helpful in getting us access to the water park/pool outside of these hours. This options helped us make the most of our long weekend! All staff for CoCo key was very helpful, had positive attitudes, and worked together to keep the line moving at check in. The only things that could have been better is the Starbucks on site really could have had nicer staff and better service. They treated us like we were an inconvenience to them for very simple orders. This place is great because the water park is fun for the whole family, the movies and arcade add extra fun and it's nice to have drinks as an option for the adults. Sure the food is over priced and there's a parking fee but that's ORLANDO. We had food door dashed and found a lovely table outside the water park area to enjoy.

Great place for making so many amazing memories with my grandkids.

If you read this, there are far too many better places to stay. I booked the place over a week, ago with a small baby, and requested a crib when we booked the room and, then again on arrival, not once but 4 times, I was told 3 times not to worry they were just waiting for housekeeping, to bring it, then at 9:30 pm I went down again, to be told they did not have any crabs available. Well for $990 for this less-than 3/4-star place. FL has too many better places for the same price. I would keep looking before you stay here. To add insult to injury, they wack you to park on top of the room. To park in their parking lot to get to your room. And, last night I had to park on the opposite side of the building from my room because there is ZERO PARKING! So, I lower this place to a 1/2 star... What a shame. Never will I get sucked into a place because it has a small water park, find a better place to stay there at lots of FL waterparks you can go to?

You get what you pay for! The rooms are not that great and if you’ve been there you know it’s a vibey cool place for kids mostly and chill area for family. The water park is amazing. Not fancy and a prude like the Hilton ppl.

One of my favorite places to stay in Orlando. The rooms arent fancy but having the water park makes it worth the stay. The rooms are super affordable. The resort tends to get a little loud/crowded but other than that, it's perfect.

The things in the room literally were falling apart. Service was great until they end just wanted a receipt and they said they could not which has never happened. I took pictures but not seeing where to load them

Really nice place

Swimming pool was great water slide was close, I booked a king bed with a double, got two small beds , I was told they are out of king bed so they gave us a two small beds a tiny fridge no WiFi , apart from that it was ok!!

The worst experience the worst hotel I do not recommend anyone to stay at this hotel!
Cockroaches 🪳, they don't clean daily, the water leaks out of the shower, stained furniture and dust all over the room, the lights don't work, the beds make noise, itch and the pillows are hard and not comfortable, you can see them all over the room. Hotel lacks hygiene and the building is old and full of pests.
They had to change our room 3 times during our stay, on one occasion when we arrived at the
That night our room was never opened, the door was blocked and we had to spend more than 3 hours without our belongings and when we changed they gave us a room where there are always cockroaches in the bathroom 🚽
We request a refund to go somewhere else and to the
Making the reservation through they could not help us go to another hotel since we had paid everything in advance.
Do not make reservations through any platform as you will lose your money and stay in a hotel where hygiene is minimal.

Disclaimer: I never got to use my reservation at this hotel. I was turned away in the lobby. I have given the rooms a 3 because we never set foot in there. Location is pretty good. Customer service is receiving a low score purely due to reservations/management. The front desk girls were kind. But because of how we were treated and the events that followed after, we will never give this hotel a second chance.

We made reservations to stay here through our credit card travel app and called ahead to see if we could check in early only to be told we didn’t have a reservation, despite multiple emails and confirmation numbers. We decided it must be a mistake and went to the hotel to sort it out.

In the lobby, while showing emails, confirmations, screenshots of confirmed reservations, we were told Hopper had messed up our reservation, despite that we used our Capital One travel app. We booked a King Suite, and asked to confirm there was no mix up with another room, or under my boyfriend’s name, or any other possible reason, to which they insisted we did NOT have a reservation in any way in their system.

We were told they were completely booked and since we had “no reservations” to go find another hotel. I left the lobby in tears and humiliated. This was our first vacation alone in two years. The only parting words from the manager was to let our credit card company know to ask for him (Raymond).

This was a three day weekend right after Valentine’s Day and almost every hotel was booked. We almost missed our dinner reservations, we overpaid for a hotel room after, and it added overall stress to the day.

That is NOT why I am leaving this review. I’m leaving this review because the following days I reached out to Capital One who reached out Coco Keys to retrieve my refund. The hotel told them I never showed up for my reservation and refused my refund. According to the Coco Keys, they did in fact had my reservation all along- we just didn’t show up.

After Capital One called me and I gave them every name I could remember, told them what time we went there, and provided a complete timeline, Capital One had to speak to multiple managers and finally we got our refund.

From what I can figure, the hotel had our reservations, made an internal mistake, and then blamed a third party and lied to us. That was unprofessional enough. But lying to the credit card company in order to save a few hundred dollars and robbing me of both my money and trip experience, went beyond what I can forgive. Please BEWARE. They have earned their subpar ratings.

** edit: I’ve seen two other reviews saying their rooms were sold and they also were not able to actually use their reservations. Now I certainly know they were lying.

Upon arrival, everything seemed quite amazing. I called beforehand to understand the prices that I would be paying.
There was no misunderstanding there.
Upon check-in, we realize there is no elevators at all so me I five-year-old, and my friend struggled to bring our stuff up the steps. If there was any elevators, we were not told about them, and there was no elevator to find on the map that we were given.
Hotel was not clean to complete standard. There was kicked on dust behind the TV, a dirty toilet, dust bed on bedframe. At first, I thought to myself, we’re only staying there for the night, and maybe the waterpark will bring us more joy.
We never even got to the waterpark, the rude, disgusting looks and attitudes coming from people Towards me and my friend, for no reason.
People there think I look white that I do not speak any Spanish and thought that they should disrespect me and talk another language that I could clearly understand.
The buffet that was included, and Our stay was immediately ruined by a lady who tried to tell us the buffet was $20.99 Without even really looking around or anything.
I went down there to speak to the lady because that is what she had told my friend. Come to find out there is a phone right next to her where she can call the front desk and ask to confirm so we can get breakfast. She refused to do so.
Upon leaving, we were completely disgusted and disappointed with how everybody was treating us, and how our day was going.
One of the ladies at the front tried to help out by giving a $50 Credit for the fact that we did not use the water at all. The only issue with that is our entire stay was ruined thanks to this hotel. We just drove over 10 hours from Louisiana and just wanted a nice vacation in Florida to enjoy our time.
I really wish the manager had come out and handled this properly because the only person that was able to make me somewhat pleasant was the lady that refunded me $50 for the waterpark. She Couldn’t do anymore without the managers approval.
I insisted on a full refund and I still do.
If I do not get one, I will report with my bank

One of my fav places I’ve ever stayed or visited!
It’s so beautiful I thought I was at an actual resort!
There’s something for adults and kids which is great for everyone, so many good restaurants
Very good location
I can’t recommend this place enough I can’t wait to go back!

24-03-29-09-12
24-03-29-09-12

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