GR Solaris Cancun Vacations

My husband and I went this weekend to celebrate our anniversary and we stayed here for the first time. Our experience started off on a good foot from the reception where we were very well attended to by Miss Rubí. Although it is a hotel that is old, I must say that it is impeccable. The room had everything you need to be comfortable. Delicious food, unbeatable service. The only thing to improve is the quality of the liquors they use to prepare the alcoholic drinks. Otherwise, we have had a very pleasant experience, thank you very much.

Love this place and the people are very friendly.

It's OK.
If you can get a good deal, go ahead and book it.

Love this place! Will be back. In my opinion all superior Solaris hotel. Gorgeous! The cleanliness is top notch! Oscar in housekeeping! The food is great! Great activities. Wonderful trip!

Excellent hotel, good facilities, very attentive and pleasant staff, very good food, great night shows, very well located, close to the airport and very nice beaches

I am in the hotel at this moment and believe me, it is not good at all, the food is terrible, everything is the same and everything is controlled, the beer until 11 am, everything is terrible.

We have a great time back in January with 16 members of my family. we celebrate birthdays and their customer service is excellent. Every night they have a different for entertainment. Totally recommended for a family or friend reunion events.

BE CAREFUL DO NOT BOOK YOUR STAY WITH GR SOLARIS!!!! I followed their cancellation policy and cancelled my reservation way before 15days prior to my visit and they have yet to refund my money. It has been over a month. I made my reservation with Eduardo Espinosa, he has been horrible during this process. He can’t even provide me with a cancellation number. I’ve tried to get ahold of his manager Mercedes Cetina for help and she too hasn’t been able to take my call or return my call for that matter. PLEASE DO NOT BOOK WITH THEM! You will regret it as I have. Just terrible service if I could give them less than 1 start I would!

The staff are friendly.
I also like the sea.
I was upgraded to a room with an ocean view.

My wife and I had an overall great vacation and very much enjoyed staying here.

It is a very familiar hotel, not very big and safe, the employees are very friendly, especially Pedro at the reception who treated us wonderfully, if you go by plane it is a highly recommended hotel 👌
The food is not crazy, it lacks variety but it wouldn't be a problem.

This review maybe a bit unfair to all the other wait and pool staff at Solaris. But I am writing it to highlight one incident which really concerned us about how they treat their guests.

- TLDR; the hotel is average, food is just Ok or below par, they dont let you easily reserve restaurants (software design seems on purpose to reduce costs). The front staff seemed to just do a bare minimum job to get by, no hospitality. The room service agent was rude. The facilities were at best 3 star. I won't care to repeat this experience. I got review trapped, wish I would pay a little bit more to choose a standard, better brand resort.

- Ok so the reason for 1 star is: First day at breakfast we ordered and got served a specific drink. Next day we requested again, the waiter informed us that it was only available to Club members and we told him we got them yesterday, maybe he is mistaken. He came back and again informed us the same fact. We were ok with it and continued dining. Then the manager for the breakfast buffet approached us and it was one of the most rude conversations we had. She told us again that drink is only for members and she wanted to know who served us yesterday. We declined to tell, stating we couldn't remember. She was outright aggressive and kept escalating her tone and voice to almost a threatening tone, of tell us or else! We have never ever had to bear this level of raw and rude behavior from any resort staff, be it Mexico or anywhere else. I don't think this was a miscommunication in culture or anything, she meant business. We politely declined again and told her we would like to be left alone.

The resort needs to train their people to not use aggressive tone with guests for such benign situations. Maybe the server made a mistake and that happens and if you want to play Sherlock keep your poor guests out of the interrogation chamber. Shame on that manager and shame on the terrible work culture you have created there.

We were at a little pub by the lagoon called 19.5. Worth the find. Friendly service and a great spot to watch the sunset in Cancun without spending a lot of money

Beautiful place and excellent service

It was my first trip to Cancun and I had heard great things about the GR Solaris. I took a trip for my birthday and my sisters birthday in November with my three kids and we arrived at the hotel about noon. Firstly, we were told our room wouldn't be ready until 3:00 PM check in time. I asked very nicely if there was anyway I could pay an additional fee to get our room a little sooner since we had taken a flight that departed at 4:00am the night before and we hadn't slept. The kids were tired and wanted to nap. The front desk staff was very rude and not accommodating at all. They advised that I would have to wait until 3 PM in the lobby or around the resort till our room was ready. Mind you this is a hotel that has 12 floors and many rooms and I'm sure they could have spared a room a little sooner and I was willing to pay the additional fee but they were not what so ever accommodating at all. Then, I had arrived to surprise my sister earlier than her flight and I asked if there was any way we could decorate for her a little section or if they would help me surprise her and again the hotel staff members declined. They were very rude, mean and arrogant. To ease my mind of how upset I was being that it was our birthday trip I go and book 3 massages, one for me, my sister and my mom. The ladies at the spa were able to get us appointment so we booked but they were not very nice either. We book a tour from the hotel that took us to Tulum and we hit traffic on the way back to the resort. We arrive for our massages 15 minutes late and were cancelled. They were not able to rebook us or accommodate us again and the ladies were very mean and rude. My kids are picky eaters and at the buffets I asked some of the waiters and cooks if they would be willing to make me plain white rice since I saw they had made rice but incorporated some raisins and vegetables in it and I told them I was willing to pay and again they very rudely said NO. My kids only ate while we were there chicken nuggets and French fries the whole stay 4 night 5 days. Overall I didn't like the quality of service this resort offered because they were not accommodating, warm, welcoming nor willing to give the guests the time of day. It was what it was and if you didn't like it you couldn't complain because they gave you an attitude and didn't care. I think that for people to be in the field of tourism and customer service, mostly all the staff members need to be retrained in how to have a friendly attitude and be able to provide hospitable service to their guests. What they fail to understand is that some people work hard to save their money to go away on vacation with their family and on special occasions. And the last thing we look forward to is having to deal with people who have a bad attitude, are very arrogant, lack empathy, lazy, mean and will not accommodate you to the simplest things even if you're willing to pay for it. I would go back and revisit Cancun but I probably will not stay at the GR Solaris ever again because of my horrible experience. I was looking forward to a great birthday and being able to relax and all I came home was with more aggravation and disgusted at the way those people treat their guests. I rate them a 0 in customer service.

I wouldn’t recommend this hotel if you’re travelling with your family or if you are latin as well we travel with our 2 year and 9 year old from canada. We became members as well but not worth it at all. After all the conversations we had with the people trying to get us in to membership we thought some of the service offered at the hotel was going to change but same thing, also you lost time they tell you the presentation will last about 1.5 hrs and it last almost half a day and they offer ‘gifts for your time’ but they do not worth it at all. Service is awfull and buffet menu is not very wide if you’re travelling with kids is not good idea staying here also you cant even stay at the principal pool because there is so much noise which will scare kids away. From what i see is they should bring all the activities and noise to the adults only pools or at least make less noise for parents so they can relax in big pool with their kids. People is not friendly here and i been in different hotels from what i see playacar are more friendly than in cancun. After all tye reviews they always answer they will try to change or bring up the concerns to their respective departments but nothing improves from reviews that i read. I make sure all my frends and relatives stay away from this kind of hotels and make sure write this review in every platform i know. I don’t usually take my time in writing such a long review but for being a “5star” hotel it is more likely 3 stars.!

Overall 4 star is because of Food as we been told they have lots of good vegetarian options which wasn't there.

Besides that it's worth to go there with lots of daily activities and fun stuff with clean resort.

Awesome place, outstanding view & excellent service.
We just returned home today & have started missing Solaris already. We enjoyed a lot. Will come back again.

We went to the Grand Solaris in Cancun at The end of January, first visit there, 3rd time in Cancun. The Entertainment Team was exceptional, "Leo", "Ruben" (great show host), "Whiskey", "Israel", (great in the GYM) were very "entertaining" and Friendly. "Nina" on the Entertainment Team also performs in the Evening Shows. All of them are managed by Jona and Kobe is a great stage / sound manager and both very professional.

The rooms were spotless, modern and updated. Housekeeping was great. Jonathan and Carlos at the Buffet very professional.
The Restaurants Marco Polo (Leon Great). ZAI Asian Cusine were Top Notch.
Just one area for improvement and that is the Hotel APP for booking the Restaurants. It is very frustrating to have to go online at 7:00 AM, each morning they day of, to book an a la carte Restaurant and find the only time available is 9 pm. Also the staff work exceptionally hard and tips / gratuities are not only earned, but so appreciated. We will return.

I absolutely fell in LOVE with this resort the moment I stepped foot in it. It’s only about 15 minutes from the airport which is great. The service was a 10/10 from the very beginning. I have to give a big thank you to Leo, Israel, Nina, and the rest of the entertainment staff. They were exceptional when it came to providing entertainment and talking to you, making you feel at home. The bar staff, especially, Enrique, De Dios, and Angel, were phenomenal. Helped me try out new drinks and gave me exactly what I asked for. Feliciano at Marco Polo also treated us very well. The only problems we really had were at the cafe but other than that everyone else was great. Our room was beautiful with a view of the ocean. Doesn’t get better than that. It was our first time there and cannot wait to go back! If you’re thinking about booking at GR Solaris, don’t think twice about it!