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Grand Memories Santa Maria Vacations

3.8 - 826 Reviews
Cayo Santa Maria, Cuba

Create lasting family memories along the pristine beach and crystalline waters of Cayo Santa Maria, Cuba. Grand Memories Santa Maria delights the whole family with a generous range of complimentary facilities and activities, including a supervised kids club. Dip your toes in the sparkling pool, explore the turquoise waters with non-motorized water sports, or visit the nearby market to pick up colourful paintings or other souvenirs. Guests can take advantage of this resort’s Stay at 1, Play at 2 policy and enjoy the restaurants and privileges of the sister resort Memories Paraiso for even more vacation fun. 

Location: Beachfront; approximately 2 hours from Santa Clara International Airport

  • 3 meals daily plus snacks
  • All drinks (domestic beer, cocktails, international brands, and house wine)
  • Kids Club
  • Baby Club
  • Non-motorized water sports
  • 24-hour concierge service
  • Sports activities
  • Tennis
  • Nightly entertainment
  • Access to nearby all-inclusive Memoires Paraiso

Diamond Club Inclusions

  • Pool View
  • Personalized check in
  • VIP welcome cocktail
  • Distinctive wrist bracelet
  • Early check in and late check out (subject to availability)
  • Exclusive beach area with dedicated waiter service
  • Concierge service in Lobby
  • Premium amenities in room
  • Beach towels in room
  • 20% discount on Spa treatments
  • 20% discount at Beauty Parlor
  • 20% discount on Laundry
  • Exclusive lunch at one a la carte restaurant or exclusive area at the buffet restaurant
  • Mini-bar (restocked daily with water, beer and soft drinks)
  • One dinner show per week

  • 342 Rooms
  • 4 Restaurants
  • 3 Bars
  • Swimming pool
  • 24-hour front desk
  • Currency exchange
  • Wi-Fi ($)
  • Spa ($) located in El Pueblo La Estrella
  • Fitness facilities (nearby)
  • Shops
  • Business Center
  • Meeting rooms
  • Tour desk

Junior Suite

  • Maximum Number of Adults: 3
  • Maximum Number of Children: 2
  • Maximum occupancy: 4
  • 1 King or 2 Twin beds
  • Satellite TV
  • Coffee maker
  • Iron & Ironing board
  • Air-conditioning
  • Digital safety deposit box
  • Mini-bar (re-stocked daily)
  • Hair dryer
  • Balcony or Terrace

Superior Junior Suite

  • Maximum Number of Adults: 3
  • Maximum Number of Children: 2
  • Maximum occupancy: 4
  • 1 King or 2 Twin beds
  • Satellite TV
  • Coffee maker
  • Iron & Ironing board
  • Oceanview
  • Air-conditioning
  • Digital safety deposit box
  • Mini-bar (re-stocked daily)
  • Hair dryer
  • Balcony or Terrace

Diamond Club Junior Suite

  • Maximum Number of Adults: 3
  • Maximum Number of Children: 2
  • Maximum occupancy: 4
  • 1 King or 2 Twin beds
  • Satellite TV
  • Coffee maker
  • Iron & Ironing board
  • Air-conditioning
  • Digital safety deposit box
  • Mini-bar (re-stocked daily)
  • Hair dryer
  • Balcony or Terrace
  • Diamond Club inclusions (Please see All Inclusive section)

Diamond Club Superior Junior Suite

  • Maximum Number of Adults: 3
  • Maximum Number of Children: 2
  • Maximum occupancy: 4
  • 1 King or 2 Twin beds
  • Satellite TV
  • Coffee maker
  • Iron & Ironing board
  • Oceanview
  • Air-conditioning
  • Digital safety deposit box
  • Mini-bar (re-stocked daily)
  • Hair dryer
  • Balcony or Terrace
  • Diamond Club inclusions (Please see All Inclusive  section)

Deluxe Suite

  • Maximum Number of Adults: 3
  • Maximum Number of Children: 1
  • Maximum occupancy: 3
  • 2 Satellite TVs
  • 220V (adapters/transformer required)
  • Iron & Ironing board (on request)
  • 1 King bed
  • Separate living area
  • Separate bedroom
  • Walk-in closet
  • Air-conditioning
  • Digital safety deposit box
  • Mini-bar (re-stocked daily)
  • Hair dryer
  • Balcony or Terrace

Diamond Club Deluxe Suite

  • Maximum Number of Adults: 3
  • Maximum Number of Children: 1
  • Maximum occupancy: 3
  • 2 Satellite TVs
  • 220V (adapters/transformer required)
  • Iron & Ironing board (on request)
  • 1 King bed
  • Separate living area
  • Separate bedroom
  • Walk-in closet
  • Air-conditioning
  • Digital safety deposit box
  • Mini-bar (re-stocked daily)
  • Hair dryer
  • Balcony or Terrace
  • Diamond Club inclusions (Please see All Inclusive  section)

Restaurants

Buffet

  • Buffet for breakfast, lunch /  À la carte for dinner

Grazie

  • À la carte for dinner
  • Italian
  • Reservations required

Mexicana Cantina

  • À la carte for dinner
  • Mexican
  • Located at Memories Paraiso; Reservations required

Emporium

  • À la carte for dinner
  • Continental
  • Located at Memories Paraiso; Reservations required

Tesico

  • À la carte for dinner
  • Mediterranean
  • Located at Memories Paraiso; Reservations required

La Parranda

  • Grill
  • 24-hour snack service
  • Located at Memories Paraiso

Bars

  • Lobby bar
  • Pool Bar
  • Beach Bar
  • Additional bars at Memories Paraiso

Stay at 1, Play at 2 - Guests have access to all the services and facilities at Memories Paraiso.

Romance Bonus - Wedding and Honeymoon packages are available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

What's Included

Vacation package bookings include the following:

  • Round-trip flights
  • Hotel accommodations
  • Airport transfers (see exceptions below)
  • Departure taxes (see exceptions below)
  • Tourist cards (see exceptions below)
  • Hotel taxes

All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.

  • All meals
  • Drinks (typically soft drinks and domestic beer, wine and spirits)
  • Daily activities
  • Nightly entertainment
  • Non-motorized water sports
Items not included:
  • Baggage fees (if applicable, see Supplier's terms on reservation page for details)
  • Resort and Environmental fees (if applicable) must be paid directly to the hotel
  • Travel insurance (mandatory if traveling to Cuba)
  • Airport transfers for packages to USA
  • Airport transfers for packages to Europe
  • Items of a personal nature
NOTE:
  • If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
  • As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.


 
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3.8 Google Rating
Based on 826 Reviews

As per the norm, food was subpar but staff made the ultimate difference. We stayed for 8 days in the diamond package. Honestly didn't notice a difference between diamond and "standard". Special seating at the buffet, and a special section at the beach.
Really happy with the trip and are planning another for Cayo Santa Maria!

Was so great, I really enjoy this experience.They have beautiful beaches, and good persons, at the end ,they are the bestest

It’s a nice location, beach is beautiful, hotel is nice but my room wasn’t cool, the toilet lid was stained, the bathtub drain was not completely clean, the blanket was stinky, I paid super cheap but doesn’t matter if I paid $1000 or 100, a clean place is most important. Staff was friendly. Room service every day, I don’t blame the cleaners, I blame the hotel manager for not checking this little details.

Excellent hotel great service and excellent staff

Very good hotel grand memoris Santa Maria

The sea view rooms are the best for their view

Beautiful beach!

It took over an hour to get to the resort. Half way there the bus drive pulled over on the side of the road for a bathroom break.
The resort although beautiful is in great need of repairs.
No ice ,warm drinks, warm water, cold food, raw sewage in front of our accommodations, and the cats are litterly starving.
Absolutely no toilet paper or paper towels in any of the public bathrooms at any time of day or night and when inquired abouts these nessessaties they just looked like deer in headlights.
I got e coli and was bitten so bad by bugs that I have to get medical treatment.
This was not my first trip to Cuba but is definitely my last.
It gets worse everytime.

This was a incredible vacation

There is black mold in every single room. Asked to be transferred. It's in every room.

Beach is great. That's the only positive part of our experience.

Food was NOT good. The main protein they had all week was hot dogs. Shaved on pizzas, added to pastas, put between two buns and called "hamburger". They ran out of wine, beer and coffee regularly. And not for short periods of time either. They ran out for days.

Diamond club was a joke. Literally no difference in treatment if we were to have not paid extra for that.

Staff are mostly friendly. Our room attendant Jordano grabbed my wife by the waist and tried to kiss her one day when she asked him to let her into our room while I was inside napping with our 2 year old. Gross.

Overall, this resort needs a total renovation of the facilities, retraining for staff and should be under new management. If you're going to spend money on a vacation, avoid grand memories, and if this place is indicative of the country, avoid Cuba as a whole.

Best beach on sanda.maria key

Sanctuary is definitely one of the best i have been to in terms of service. Cuba is a roll of the dice for food. However whatever is lacking is made up for by the wonderful staff there!

Buffet area needs to be protected against flies.
Too many around and on the food.
Excellent service (employees), very nice place.

The hotel may be cheap but you get what you pay for. It is very rundown. Food is lacking, you won't starve but you won't be impressed. Great beach but a lot of bugs. Our concierge asked me to bring him food from the buffet out behind the building. It's sad but that is Cuba.

When you go to Cuba take ketchup mustard and peanut butter. They don't have any there.

Simply regrettable, the rooms are old and very poorly maintained, with ants, the mattresses are old and have a musty smell, little solution from the employees, the food average, I do not recommend it at all!! Agencies should not offer this hotel as 4 or 5 stars, it is not!!!

I would rate this 3.5 Stars: This hotel has good potential if they can up their cleanliness and maintenance. The overall cleanliness of this resort is poor. IMO its a combination of too passive management and employees needing to put in more effort. Many of the common area washrooms smelled like sewers... when we told management about it, the employees cleaned them up the following day.

The good things:
Beach is amazing.
Food is good for Cuba. Hit and miss as usual.
Service is great. Staff very friendly
Random entertainment and live music was fantastic.

Cuban vacations are good value. You have to be flexible with your food choices and manage your expectations in Cuba. If so, you will enjoy.

The hotel is wonderful the staff is friendly

24-03-28-10-07
24-03-28-10-07

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