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Grand Oasis Palm Vacations

4.1 - 12221 Reviews
Cancun, Mexico

A magnificent beachfront resort, with a calm Caribbean sea and sugar-white sand. Located along the stunning shores of Cancun, Grand Oasis Palm is an ideal tropical escape for relaxing beach getaways and days of fun in the sun. Relaxation-seekers will enjoy lounging in the beautiful freeform pool with a drink from the swim-up bar while mini-vacationers have a blast at the KiddO Zone, featuring a kids’ disco and water slides. Guests can choose from a wide range of delicious local and international cuisines at the a la carte and buffet restaurants that offer gourmet experiences for all taste buds. 

Location: Beachfront, 25 minutes from Cancun International Airport, 10 minutes to downtown Cancun.

Our Opnion

Pleasant hotel in Cancun. This resort is perfect for families and mature travelers wanting a relaxing and quiet stay in the strip. The rooms here are well-furnished and always attended by attentive staff. The service here is phenomenal. The food is a hit or miss. While the quality of the buffet food items is good, the choices have a tendency to get repetitive, especially during breakfast. You'll have to take a gamble at the a la carte restaurants as well. The beach area is one of the better ones found along the strip. There are areas where you can easily wade into the water and there are plenty of loungers available. In contrast to the Grand Oasis Cancun, this is a family-friendly resort, offering more opportunities to relax.

  • Buffet breakfast, lunch & dinner 
  • A la carte dinner with reservations
  • 24 hr snacks
  • Unlimited domestic drinks and select international brands
  • Non-motorized watersports nearby
  • Use of fitness centre 
  • Kid's club
  • Pirate ship tour
  • Daily activities & nightly entertainment   

  • 241 rooms 
  • 10 restaurants
  • 7 bars
  • 24-hour room service ($)
  • Snack bar
  • Pools
  • KiddO Zone with 43,000 sq ft of children's activities including kids' pool and waterslides
  • Multi-sports court for tennis, soccer and basketball
  • Fitness facilities
  • Spa ($)
  • Jacuzzi ($)
  • Shops
  • WiFi throughout resort ($)
  • Wedding services ($)
  • Meeting rooms ($)
  • Golf nearby

All rooms include:

  • Air conditioning
  • Flat screen cable TV
  • Telephone
  • Mini-bar stocked daily with water, soft drinks and beer
  • Coffee maker
  • iPod dock / Radio / Alarm clock
  • USB charging ports
  • Beach towels
  • Hair dryer
  • Bath amenities
  • Bathrobes
  • Iron & ironing board
  • In-room safe
  • Turndown service
  • 24-hour room service (service charge)
  • Wi-Fi ($)

Hotel Room

  • 1 king or 2 double beds
  • Maximum occupancy: 4
  • Maximum Number of Adults: 3
  • Maximum Number of Children: 2

Sunset View

  • 1 king or 2 double beds
  • Maximum occupancy: 4
  • Maximum Number of Adults: 3
  • Maximum Number of Children: 2

    Ocean View

    • 1 king or 2 double beds
    • Maximum occupancy: 4
    • Maximum Number of Adults: 3
    • Maximum Number of Children: 2

    Junior Suite

    • 1 king bed
    • Ocean or lagoon view
    • Balcony with lounge chairs
    • Maximum occupancy: 2
    • Maximum Number of Adults: 2

    Family Suite

    • Two connecting rooms with 1 king bed and 2 double beds
    • Ocean or lagoon view
    • Maximum occupancy: 7
    • Maximum Number of Adults: 4
    • Maximum Number of Children: 3

    Restaurants

    Careyes

    • A la carte for dinner
    • Mexican
    • Guests 16+ only
    • Reservations required
    • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

    Dos Lunas

    • Buffet for breakfast, lunch and dinner
    • Italian

    La Bamba

    • A la carte for lunch and dinner
    • Seafood
    • Reservations required for dinner

    Las Palmas

    • Buffet for breakfast, lunch and dinner
    • International

    Los Agaves

    • A la carte for dinner
    • Mexican
    • Reservations required

    Sushi Bar

    • A la carte for lunch
    • Sushi

    Sisal

    • Buffet for dinner
    • International

    Maki Taco

    • A la carte for lunch and dinner
    • Mexican-Japanese fusion

    The White Box

    • A la carte for lunch and dinner
    • Gastrobar

    Coffee and Me

    • Coffee shop 

    La Cantina

    • Cafe

    Isla Mujeres

    • Snack bar

    Bars

    • Tequila Lounge Lobby bar
    • Kuxtal Sports bar
    • Sian Ka'an Beach Club*
    • Wet Bar Poolside bar

    *Exclusive to Grand Plus room category guests 

    Exchange Privileges - Stay at this hotel & have full use of services & facilities of all Oasis hotels. Transportation is not included and prior arrangements must be made at the Guest Services Desk.

    Weddings and Honeymoons - Featuring free or discounted wedding and honeymoon packages. Please request at time of booking. 

    Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

    Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

    Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

    Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

    Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

    Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

    Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

    What's Included

    Vacation package bookings include the following:

    • Round-trip flights
    • Hotel accommodations
    • Airport transfers (see exceptions below)
    • Departure taxes (see exceptions below)
    • Tourist cards (see exceptions below)
    • Hotel taxes

    All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.

    • All meals
    • Drinks (typically soft drinks and domestic beer, wine and spirits)
    • Daily activities
    • Nightly entertainment
    • Non-motorized water sports
    Items not included:
    • Baggage fees (if applicable, see Supplier's terms on reservation page for details)
    • Resort and Environmental fees (if applicable) must be paid directly to the hotel
    • Travel insurance (mandatory if traveling to Cuba)
    • Airport transfers for packages to USA
    • Airport transfers for packages to Europe
    • Items of a personal nature
    NOTE:
    • If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
    • As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.


    Avg. °CJFMAMJJASOND
    High282628282829303131272626
    Low171717182021222323201919
    Rain (mm)8956414111717810915022921897109
    4.1 Google Rating
    Based on 12221 Reviews

    Very hard to communicate with staff. Staff discriminate based on your region. Rooms needs lots of updates. Washroom very small. Water smells.
    All the packages st the hotel is morethan double price compare same buying from market 28, downtown.

    Excellent hotel...super clean, nice pool and my little one was happy.

    Delicious food, delicious pizzas.
    The shows are very good, nice stay, I highly recommend it.

    Our stay was excellent, the staff friendly and the buffet restaurants very good. 😉 The best beach. The point to improve would be that the water in the children's pool is warmer, because I notice it a little cool. But all good.

    I LIKED IT A LOT GOOD SERVICE COMFORTABLE AND CLEAN

    I never write reviews but I felt the need to write this review to tell everyone to STAY AWAY from this place. We got a "good deal" that was $700/person for 3 nights, 4 adults, two rooms, including airfare. This was, in fact, too good to be true.

    From the initial check in, which took at least an hour, to the terrible food and decor, this place sucks. The food is horrible. The "margarita" pizza is like a lunchable cheese pizza. The eggs Benedict had fully cooked eggs on dry wheat bread. Hamburgers are dry. "Alfredo sauce" is just noodles in water. You have to stand in line to get into the restaurants, only to get atrocious food.

    The staff seems confused and to not know where anything is (restaurants, Covid tests) if you ask. We survived on Doritos (from the gift shop) and pina coladas (the pina coladas were acceptable). The staff also seemed surprised that we didn't speak Spanish.

    The glass bar decorations were straight out of the late 1970's/early 1980's and played the worst Mexican rap at full blast. You couldn't request any music until the dj was there, which seemed sporadic.

    Sheets were stained, if you call the front desk they will not answer or argue with you when you ask for a blanket. The windows in the rooms open, which would allow anyone to plunge to their death so beware if you have children; don't let them open the windows in the room.

    DO NOT come here for a romantic vacation or tour honeymoon. Honestly this would be the perfect place to bring your spouse to if you wanted to tell them you hate them and want a divorce. Or you're trying to get them to divorce you. It's so miserable.

    We will never stay here again. RUN!

    I really liked everything!! The food, the coffee is delicious, we were able to do kayaking included in the plan. The beach is very quiet and beautiful. I was afraid because it has very bad comments but I loved everything. Delicious food and many options... the only bad thing suddenly was that you can hear a lot of what they are talking in the other room or the noise but the rest everything was super super good ❤️❤️❤️❤️

    Excellent attention!!!

    It is a hotel that is at one end of the hotel zone, it has public transportation at the door.
    It has swimming pools and a private beach, the lounge chairs are always occupied, unless the place is reserved by leaving the towels before 7 am.
    The beach and pool are ideal for families with small children, not so suitable for teenagers or adults, there are not as many activities organized during the day for these groups.
    The food at the buffets is according to the price you pay, neither good nor bad, just average.
    The attention of the staff is adequate, but not outstanding.
    In general it meets the essentials, in any case if you have a limited budget, it is an option.
    Personally, I wouldn't go back.

    Excellent place to rest, the only bad thing is the location on the sea, the sea is kind of ugly.

    Excellent, very comfortable, thank you for your attention

    Many bad points.
    1 rooms: terrible, super old, repainted furniture, old towels, old and dirty hallways as well as the elevators
    2 restaurants: poor quality buffet and all the food is ugly and you have to line up and it takes about an hour to get there and where you make a reservation they don't give it to you
    3 drinks: very bad, they only give you draft beer that tastes horrible, the other drinks are super discounted, there is no bottled beer
    4 service: sometimes good sometimes bad some waiters friendly others rude
    5 non-heated pools (none) not even the children's pool
    Overall a bad experience and they still invite you to their breakfast so you can rebook. Seriously, if the opinion is of any use to you, don't go to this hotel. For the other I will look for a better option even if it is more expensive. I say that it is a 1 star hotel

    Sorry, this is the worst place I have ever stayed. Wait LINE for a drink 20 min. WAIT LINE AT BEACH FOOD HUT. 15 MIN. MIN. MUST make reservations for all restaurants except buffet...... ok wait time on phone to make reservations, so far 22 min. Ummmm I wonder how long this will take. Well at 30 min. No availability! REPEAT DO NOT STAY HERE. EVEN THE ELEVATOR KEPT ME LOCKED IN FOR 10 MIN.... And This only our second day.

    The only good thing about this Hotel is the location but everything else is horrible, ugly food, disgusting drinks, ugly service, hours of waiting to check in and check out, dirty rooms, if you want to eat in a reservation restaurant you have to go to train in the afternoon and it is not certain that you will be able to.

    Currently lodged here! Do not come to this place. They do not listen to you as a customer, hospitality is zero. Worst service ever! Checked in yesterday and the bracelet they gave me was defective . They say return if broken, how do you know when the bracelet falls off your wrist in the open. Worst thing is that no one is able to guarantee that once they secure it on your wrist, it would remain there. I explained and explained, no one seemed to care. If you are going to make people pay such a ridiculous amount for replacement, then let the bracelet be high quality to start with, then it won’t break except if being cut with a scissors. The bracelet eventually broke as I was going to reception to change it. Unfortunately, no one admitted to finding this. They do not listen to understand and are all about the money. They got me so destabilized looking for this band all through the resort. I missed meals due to this loss. I should have thought it would be a fail when I was assigned the wrong room to start with. Like who would just cut a rubber bracelet for no reason? When it was secured by a member of staff at check-in. Horrible! First time here and will be the last!!!

    This place is an amazing vacation destination with lots of amenities and things to do that you won’t be bored on your trip and they will make sure you have an amazing stay at the Grand Oasis Cancun Palm, is the best bang for buck these days they’re services is exceptional I recommend you try this place your self

    AVOID! READ BEFORE YOU BOOK!
    The rooms- lack proper exhaust ventilation in bathroom causing a constant, humid musk like a gym locker room. The floor had not been cleaned in what seemed to be the last 4 or 5 stays; black dirt and stains were not removed for the tile. You need to find and ask cleaning crew to perform turn down service, where you’ll get an eye roll and some silly response as to why they didn’t get to it. Tv remote was not present in room upon entering initially at night. We had called front desk and they said the best they can do is get one sent up the following morning; which didn’t actually show til much later than that. When we finally got the remote, there were stains on the face which resembled EJACULANT, or semen. Yes. How horrific. We had to clean that while we tried to enjoy somewhat of a stay. The bed situation- sheets only. You need to request a comforter which will come the next day and is no thicker than a throw blanket. Staff- RUDE, with exception to 2 bar tenders. If you speak Spanish, expect and already assume you will be categorized as lesser class. If you speak English, good luck getting precisely what you’re asking for. Front lobby- the own hotel’s staff will be trying to sell you timeshares, or vacation/leisure clubs which is the same thing. Perform some research and you’ll see the fine print resembles a timeshare. Food- they have tons of restaurants. Which while reading this review you should already start the reservation process bcuz they’re always filled or booked which left us with the 2 buffet’s. Which were always, absolutely terrible. Long lines to get in. Once you get in you’ll find all meat is cold, undercooked, or mixed together with whatever they wanted to use as a filler. Had access to Sens, the hotel next door but it was just as equally horrible but with nicer flooring and glass work. People who were flooding that place were rambunctious violating almost every rule specifically no speakers in the no speaker areas like bar and pool area. If you are lower than pond scum, socially, and don’t mind over paying for food barn animals wouldn’t eat with a bed to match or just have no shame and like to be fooled and waste your time and money, then ignore this and book now!!! Otherwise, carry on. Take this review for full face value, among the others. This review comes from an individual that never leaves reviews hardly ever and if so they’re of great experiences. This place missed the mark, seismically. Shame on management for allowing all of these critical “all-inclusive” amenities be squandered by lack of attention and commitment to guests.

    It was a cool hotel. The buffet restaurants could be better. Overall it was okay

    It is a very good hotel, recommendable 10/10

    24-03-19-04-45
    24-03-19-04-45

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