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Grand Palladium Kantenah Resort And Spa Vacations

4.7 - 14935 Reviews
Riviera Maya, Mexico

Beautiful surroundings, great service and delicious meals make this resort a great choice for a fun-filled vacation with family or friends! Part of the Grand Palladium four hotel complex, it offers all the amenities you could want as well as one of the most beautiful beaches in the Mayan Riviera.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.

Our Opnion

One of the resorts found within the Palladium Riviera Maya Resort. This is a great luxury hotel that offers all of the usual 5-star amenities. There is no shortage of activities to do around the resort. Facilities such as the spa and fitness center are well-equipped. The staff are incredibly helpful and friendly. Events and activities are always well organized. There is a good variety of food choices. However, be prepared to reserve early for a la cartes, as there are reports of long table wait times. This resort is relatively large, so it's well suited for travelers who do not mind walking long distances to venture around the resort grounds.

Important Info

Palladium Dietary Card Program

Grand Palladium Riviera has introduced its Food Allergies program in an effort to accommodate guests with special needs. Palladium Hotels and Resorts have created a Palladium Dietary Card program that will cater to guests with the following food allergens:

  • Celiac
  • Nut allergy
  • Fruit and vegetable allergy
  • Seafood allergy
  • Egg allergy
  • Dairy and lactose allergy
  • Fish allergy
  • Sodium glutamate allergy
  • Type 2 diabetic

Guests are required to contact the front desk or guest services staff and let them know about their food allergies. You will then be given a card that can be carried along to the different restaurant around the resort. By showing the card at the restaurants, the Maître, Executive Chef or Food and Beverage Manager will give you the required assistance.

Terms and Conditions:
Palladium Hotels and Resorts will use all reasonable efforts to prevent the introduction of allergens into the food by close attention during their sourcing preparation and handling processes. The resort cannot guarantee that allergens may not have been introduced during another stage of the food - chain process or even inadvertently during preparation.
Please note: The resort does not have separate kitchens with allergen free items to cook or separate dining areas for guests with allergies or intolerances. 

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment

  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style restaurants
  • 7 a la carte restaurants
  • 25 bars throughout complex
  • Snack bar
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports ($)
  • Free WiFi
  • Conference facilities ($)
  • Currency exchange
  • ATM
  • Golf nearby ($)

All rooms include:

  • Balcony or Terrace
  • Garden view
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Flat screen TV
  • Iron & Ironing board
  • Whirlpool bathtub
  • In-room safe
  • Work desk
  • Bathroom scale

Deluxe Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Sofa bed
  • Bathrobes and slippers
  • 1 King or 2 Double beds
  • Rooms located nearest to the pool and beach

Romance Villa Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Bathroom with whirlpool bathtub
  • Double sink
  • Sofa
  • Bathrobes and slippers

Restaurants

Tikal

  • Buffet for breakfast and dinner
  • Mexican/Italian

Mare Nostrum

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Sumptuori Restaurant

  • à la carte for dinner
  • Japanese
  • Reservations required for Teppanyaki Tables (Japanese Style Grill)
  • Dress code

Bars

  • Kantenah Lobby Bar
  • El Teatro Theatre bar
  • Hemingway Bar
  • Mare Nostrum & Sumptuori
  • Swim-up Bar
  • Churchill Bar
  • El Rinconcito
  • La Jarra
  • Las Rocas Bar
  • El Gran Azul Bar

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at TRS Yucatan by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

What's Included

Vacation package bookings include the following:

  • Round-trip flights
  • Hotel accommodations
  • Airport transfers (see exceptions below)
  • Departure taxes (see exceptions below)
  • Tourist cards (see exceptions below)
  • Hotel taxes

All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.

  • All meals
  • Drinks (typically soft drinks and domestic beer, wine and spirits)
  • Daily activities
  • Nightly entertainment
  • Non-motorized water sports
Items not included:
  • Baggage fees (if applicable, see Supplier's terms on reservation page for details)
  • Resort and Environmental fees (if applicable) must be paid directly to the hotel
  • Travel insurance (mandatory if traveling to Cuba)
  • Airport transfers for packages to USA
  • Airport transfers for packages to Europe
  • Items of a personal nature
NOTE:
  • If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
  • As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.


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4.7 Google Rating
Based on 14935 Reviews

Excellent service and the food is spectacular!! The best restaurant in the hotel!!
The waiter who served us, Miguel, was kind, attentive and friendly, we felt very comfortable.
We would definitely return!

El Dorado Restaurant
The waiter Francisco served me, I want to congratulate him, his attention was excellent, thank you very much from Argentina Jujuy

El Dorado Restaurant I was served by Mr. Francisco with excellent service, highly recommended Argentina Jujuy

They will subtract the gold. Attended by Francisco. Very good service and excellent food.

I went to dinner at El Dorado restaurant
Everything was very delicious, I really liked it,
The waiter who served us was called Fernelli, very good-natured and friendly... I will return whenever I can

You can’t beat this location.

Second review- first was regarding the event planning department- they led me to believe that events leading up to my wedding HAD to be scheduled onsite. When I arrived I was told this was not the case.

This aside, the 30 people that came with me to the resort all had issues with check in, dirty rooms, or something to say about the cafeteria poor quality food. DONT WASTE YOUR MONEY!!

Resort credits we were promised a booking were never honored, bottle of Champagne in our room on arrival was not in our room, they prey on people hoping they will forget reservation details. overall 100% disgusted with this resort and I am currently staying here.

The “romance suite” is a glorified rickety king bed and the outdoor showers smell so heavily of pee we couldn’t even use them. The ”jacuzzi tub” in the room was chipping and disgusting.

Want to call guest services?? Forget it because the phones are disconnected and all you will get is a busy tone the second you pick up the phone. This hotel advertises and promotes wonderful idea but does not meet any of these expectations.

This was our wedding / honeymoon trip and we are so dissapointed with the service thus far and the resort has made little to no action to correct their mistakes.

Not a 5 star resort at all

Very good La Adelita, excellent service from our waiter Jesus and delicious food. The musicians are very good too.

Restaurant El Dorado Miguel Ek, treated us very kindly. Excellent service. Maybe Antonio, the very kind manager, gave us space at the last minute and was very attentive to the service.

La Delita restaurant was fun. The atmosphere was good. And Jèsus our server was great, helpful and professional!

The food was amazing and our waiter Miguel was brilliant - he made the experience wonderful - really would recommend - the steak was brilliant

Miguel was a fantastic waiter!! We had him at El Dorado restaurant and he couldn’t have done enough for us on our dads 60th birthday! It was brilliant, thank you Miguel!

We had dinner at El Dorado and the truth is that the dishes were very delicious and Miguel's attention was excellent!!!

Very good food, Jesus' service impeccable

First time we had dinner in this place and I found everything extraordinary; The quality of the products is great and the staff's attention is excellent. We were attended to by Osvaldo and his service was wonderful. Fully recommended.

Very good service from Abimael, Jessica and Julia. Super attentive on the night they served us. Congratulations!!!!

Excellent service during dinner, I found the Hacienda PM restaurant very nice, very good service from Abimael, Jessica and Julia. I will definitely return.

Everything excellent!! We will come back !!!!
Very good attention from ahtziri and Benjamín from the jr club

The staff I'd amazing as well as the food and the rooms.

The kids' camp experience was very nice. But there is a lack of activities for young children.
The restaurants are nice but they don't let you sit after dinner, they lift your plates as soon as you finish your bite and then they stop serving you. The staff is not at all friendly, very structured to sit at the buffet tables etc.
The place is beautiful but the customer service needs to be improved

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24-03-28-03-51

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