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Grand Riviera Princess All Suites and Spa Resort Vacations

4.3 - 9154 Reviews
Riviera Maya, Mexico

This large all-suites resort offers something for the entire family from its incredible beach to eight pools to extensive dining options and spacious accommodations – the ideal family getaway. Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess all facilities are shared between the two properties with the exception of the Platinum Club sections.

Location: 50 minutes from Cancun airport, 10 minutes to Playa del Carmen, situated in the heart of the Riviera Maya.

Our Opnion

The Grand Riviera Princess is a relatively good resort situated in the heart of the Riviera Maya Strip. The grounds are immaculate and well-maintained. The staff of the resort are also incredibly helpful and friendly. The check-in and check-out process goes by a bit quicker than most other resorts. The food options are varied, however booking for a la carte restaurants can be a bit of a process. Overall, it's still a great resort for those looking to relax in the heart of the Riviera Maya.

Important Info
Dining Information

Guests reserving a Junior suite room have the choice of visiting 5 à la carte restaurants (Asian Fusion, Grill, Italian, Mexican and Swiss).
Guests reserving the Junior Suite Deluxe, Junior Suite Deluxe Swim Out, Platinum Suite, and Master Suite have a choice of 7 à la carte restaurants (Asian Fusion, Grill, Italian, Mexican, Seafood, Swiss and International Gourmet).
Guests reserving the Villa Laguna Suite have a choice of 8 à la carte restaurants (Asian Fusion, Grill, Italian, Mexican, Seafood, Spanish, Swiss and International Gourmet).

  • Buffet breakfast, lunch & dinner plus snacks
  • A la carte dinner with reservations
  • Unlimited domestic and select international beverages
  • Non-motorized watersports including boogie boards, kayaks & snorkeling
  • Kids Club
  • Tennis 
  • Use of fitness centre
  • Complimentary shuttle service to Playa Del Carmen
  • Daily activities & nightly entertainment
  • Disco (entrance and drinks included) 

Platinum Club Inclusions

  • Platinum bracelet
  • Private check-in
  • Cold towel upon arrival
  • Welcome drink
  • Use of Platinum Club Lounge including concierge service
  • DVD Library available ($)
  • International newspapers and unlimited internet usage
  • A la carte breakfast and lunch service in buffet restaurants near the Platinum Lounge
  • Free wireless internet in rooms
  • Nightly turn down service
  • Use of bathrobes and slippers throughout stay
  • Continental breakfast and hors d'oeuvres at Platinum Club Lounge
  • 1 special dinner
  • Reservations for a la carte restaurants at Platinum Lounge
  • Pillow menu in Platinum Lounge
  • 24 hour room service
  • Platinum Suite has 2 Jacuzzis - 1 in the bathroom and 1 on the terrace
  • Gift in room upon arrival
  • Private pool with butler service (drinks only)
  • Reserved area on beach with butler service (drinks only)
  • 1 Water Circuit at the Spa pp/pw (min stay 7 nights & adults only 18+)
  • 1 Princess beach bag
  • Discount on spa treatments (single service items only)
  • 10% discount on green fees at golf course (subject to change)
  • Discount at water sports center (single service items only)
  • Deluxe amenities in room
  • Premium bar in room

*Applies for Platinum Suites and Villa Laguna Suite

  • 672 rooms
  • 2 international main buffets
  • 7 a la carte restaurants 
  • 9 bars
  • Snack bars
  • Ice cream parlor
  • Snack bars
  • 12 Pools, including large free flowing swimming pool, kids pools
  • Kids club
  • Fitness centre
  • Spa ($)
  • Beauty salon ($)
  • Meeting facilities ($)
  • Wi-Fi access in rooms and some public areas
  • Shops 
  • Babysitting ($)
  • Motorized water sports ($)
  • Golf nearby 

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • In-room safe
  • Wi-Fi
  • 1 King or 2 Double beds
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom with shower
  • Satellite TV
  • Balcony/Terrace
  • Telephone in-room
  • Room service ($)
  • Sofa
  • Iron & Ironing board (on request & subject to availability)

Deluxe Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Shower
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • 1 King or 2 Double beds
  • Living area
  • Full bathroom with Jacuzzi
  • Balcony/Terrace
  • Telephone in-room
  • Room service ($)
  • Sofa
  • Satellite TV
  • Wi-Fi
  • Iron & Ironing board (on request & subject to availability)

Deluxe Swim-out

  • Maximum Number of Adults 3
  • Maximum Occupancy 3 (ages 13+)
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • Mini-bar
  • In-room safe
  • Satellite TV
  • WiFi 
  • 1 King or 2 Double beds
  • Living area
  • Full bathroom
  • Direct access to pool
  • Jacuzzi in bathroom
  • Balcony/Terrace
  • Telephone in-room
  • Iron & Ironing board

Platinum Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2 (ages 13+)
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Sofa
  • Bathroom with Jacuzzi
  • Coffee maker
  • Jacuzzi in terrace (Only in Platinum accommodation)
  • Iron & Ironing board
  • Telephone in bathroom
  • Telephone in-room
  • Plasma TV
  • DVD/CD player
  • Wi-Fi
  • In-room premium bar
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • Air-conditioned
  • 2 ceiling fans
  • 24-hour room service
  • Hair dryer
  • Vanity mirror
  • Shower

Please see All Inclusive section for additional inclusions for this room category

Villa Laguna Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Bathroom with Jacuzzi
  • Vanity mirror
  • Hair dryer
  • Coffee maker
  • Iron & Ironing board
  • Telephone in bathroom
  • Telephone in-room
  • Plasma TV
  • DVD player
  • Wi-Fi
  • In-room premium bar
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • Air-conditioned
  • 2 ceiling fans
  • 24-hour room service

Please see All Inclusive section for additional inclusions for this room category

Restaurants

Green Buffet

  • Buffet for breakfast, lunch, dinner
  • International

La Vaqueria

  • a la carte for dinner
  • Grill
  • Reservations required
  • Casual dress code

Mama Mia

  • a la carte for dinner
  • Italian
  • Reservations required
  • Casual dress code

La Hacienda

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Casual dress code

La Fondue

  • a la carte for dinner
  • Swiss
  • Reservations required
  • Casual dress code

Las Olas*

  • a la carte for dinner
  • Seafood
  • Reservations required
  • Casual dress code

*Las Olas restaurant is complimentary for guests staying in the following room categories:

Deluxe Junior Suite, Deluxe Suite Swimout, Platinum Suite, Villa Laguna

Le Fleur*

  • a la carte for dinner
  • Gourmet International
  • Reservations required
  • Dress code

*La Fleur restaurant is complimentary for guests staying in the following room categories:

Deluxe Junior Suite, Deluxe Suite Swimout, Platinum Suite, Villa Laguna

Miso

  • a la carte for dinner
  • Asiatic
  • Reservations required
  • Dress code

The Chill Out Beach Club ($)

  • a la carte for dinner
  • Additional charge ($)
  • Reservations required

Orange Buffet

  • Buffet

Bars

  • 5th Avenue Sports Bar
  • Areito Disco
  • Poquito Fantasy Bar
  • Tequila Pool bar
  • Lobby Bar Sunset
  • Relax Pool bar
  • Maya Swim-up bar
  • Riviera Lobby Bar
  • Plaza Lounge 

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Weddings & Honeymoons - Featuring free or discounted wedding and/or honeymoon packages and the services of a wedding coordinator, this resort has all you need for a destination wedding or honeymoon.

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

What's Included

Vacation package bookings include the following:

  • Round-trip flights
  • Hotel accommodations
  • Airport transfers (see exceptions below)
  • Departure taxes (see exceptions below)
  • Tourist cards (see exceptions below)
  • Hotel taxes

All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.

  • All meals
  • Drinks (typically soft drinks and domestic beer, wine and spirits)
  • Daily activities
  • Nightly entertainment
  • Non-motorized water sports
Items not included:
  • Baggage fees (if applicable, see Supplier's terms on reservation page for details)
  • Resort and Environmental fees (if applicable) must be paid directly to the hotel
  • Travel insurance (mandatory if traveling to Cuba)
  • Airport transfers for packages to USA
  • Airport transfers for packages to Europe
  • Items of a personal nature
NOTE:
  • If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
  • As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.


Avg. °CJFMAMJJASOND
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Low171717182021222323201919
Rain (mm)8956414111717810915022921897109
4.3 Google Rating
Based on 9154 Reviews

Pedro fantastic service

Francisco did an amazing job at steakhouse riviera! Great service!

La Hacienda at Grand Riveria Princess. Had a wonderful dinner here, the food was good and the service was exceptional by Pedro. He was on top of his game and attentive to our table. Ask for him!

Excellent hotel, comfort, exceptional cleanliness, very good atmosphere, very clean beach. The buffet restaurants and a la carte specialties are very good. 100% recommendable.

Mr Julio Morales from the green buffet is an 👌 excellent waiter. Very attentive and with a very nice attitude. Thank you very much for your service.

About 1.5hrs out of Cancun. We stayed in the villas. Cleaning was so so the first couple of days... but got better by talking to the poolside villa concierge. He was fantastically helpful. Mexican food as always is fantastic. The other fare is standard. Beach is great. Resort would not agree to upgrade friends to a villa for the remaining 3 nights w/o paying full cost instead of the difference in rooms... even though they had already stayed a week.

I will return without a doubt

We really liked La Hacienda Restaurant, with typical Mexican food. We were served by the employee Pedro who was very friendly and attentive.

La Hacienda was amazing! Pedro was an amazing server and he gave us excellent service! One of the best restaurants and service we have had!

Hello! My little sister and I had a great time! The place, the experience, the food and the service 10/10. Christopher, the concierge helped us with reservations and put us ahead to see a spectacular show with a bottle of delicious wine! He helped us a lot and we are sad to leave him and the rest of the staff of this beautiful property! We are already looking for flights to return!! See you soon! Long live 🇲🇽!!

La Hacienda Restaurant. Mr. Pedro is spectacular with his recommendations and kindness

Very good hotel and good location. Excellent attention from Mariano at Mamma Mia!!

Cesar at the Specialty Gala Dinner was absolutely amazing!! That you got making our first dinner here wonderful!!

An excellent place to be and leave your kids! Staff is wonderful and kind, kids never want to leave, super friendly and warm,l feeling. They know how to take care of your kids.
Great thanks to Paula, Edith, Mariana, Dionne, Beatriz

The Hotel Facilities are relatively good, the meals are excellent, but the issue of attention and especially the Customer Service is quite bad and slow, since without a good tip the staff does not make efforts for your requests, when we arrived at the hotel we had We requested a room for 2 people and they only had one bed and as a solution they only made us an emergency bed, then they didn't come to do the cleaning and we had to call, and finally on the day of check out the person who was moving the suitcases was delayed More than 45 minutes and we almost missed the transfer to the airport...the customer service leaves a lot to be desired..

Pedro was a really nice waiter. The food was very good and came adequately fast

All great. Petero is a good waiter at La Hacienda.

Pedro's service at the Hacienda restaurant is excellent. :)

Excellent attention from all the staff, especially from Pedro at La Hacienda restaurant

Hugo...absolutely amazing!!

24-03-29-03-01
24-03-29-03-01

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