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Hard Rock Hotel Cancun Vacations

4.7 - 21496 Reviews
Cancun, Mexico

A fun-seekers paradise! Overlooking the turquoise blue Caribbean Sea, the stunning Hard Rock Hotel Cancun delivers fantastic service, luxurious accommodations and everything you need to fulfill your rock n' roll dreams including acclaimed restaurants, bars and lounges, expansive poolscape and a spa with outdoor massage areas.

Location: Directly on the beach, 20 min drive to downtown, 20 min from the airport.

Our Opnion

The Hard Rock Hotel is a funky resort. They recently remodeled some aspects of the resort. The rooms are spacious and the remodeling made for great decor in the suites. The staff is what makes this resort top-notch. The team bend over backwards for their clients, ensuring that all of their needs and concerns are attended to. They're also incredibly efficient when it comes to serving guests. The hotel can be incredibly busy, and the staff will work quickly to ensure OK food items to choose from. Like most resorts, the choices here with regards to buffet items have a tendency to be quite repetitive. The resort can get a bit loud with music during the day. Sometimes, this can go right into the evening, making the ambiance a bit disruptive. However, there is a great world-class spa in this resort that remedies any complaints regarding the noise.

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • 24 hour room service 
  • A la carte dining with reservations
  • Beverages (alcoholic & otherwise)
  • Top-shelf in-room liquor dispenser
  • WiFi
  • Theme parties
  • Kids club
  • Rockin' activities like Music Lab, Jam Band, and Sound of Your Stay program
  • Sports activities
  • Daily activities
  • Live entertainment
  • Nightly entertainment  
  • Limitless All-Inclusive means that Rock Spa treatments and packages, golf, tours, special dinners and more are included without limit in your stay.*

*A 25% service fee will apply over the final price of all transactions using the Limitless All-Inclusive promotion on all services or products available at Hard Rock Hotel Cancun.  Offer is subject to change and certain restrictions apply.

  • 601 rooms
  • 6 restaurants
  • 7 bars and lounges
  • 2 pools, including freestyle pool
  • Kids pool with slides
  • 3 Jacuzzis including 2 outdoor hydro-spa tubs including an adults-only hydro-spa tub
  • Kids Club
  • Cavern Club for teens
  • 36-hole mini-golf course
  • Tennis court
  • 600 seat amphitheatre
  • Fitness facilities
  • Spa ($)
  • Gift shop
  • Beauty salon ($)
  • Wedding services ($)
  • Car rental ($)
  • Medical services ($)
  • Free WiFi

All rooms include:

  • Liquor dispenser
  • Mini bar with soda, bottled water, juice & domestic beer
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service
  • Turndown service

Deluxe Gold

  • 1 king or 2 double beds
  • Lagoon view
  • Balcony with two chairs and a table
  • Double hydro spa tub
  • Private bath with shower
  • 430 sq ft
  • Maximum occupancy 4 persons

Deluxe Gold Pure

  • 1 king or 2 double beds
  • Lagoon view
  • Balcony with two chairs and a table
  • Double hydro spa tub
  • Private bath with shower
  • Pure® hypo-allergenic rooms are designed to provide a better night's sleep for all guests, especially allergy sufferers. In addition to the usual cleaning protocol, PURE rooms undergo an additional seven-step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room.
  • 430 sq ft
  • Maximum occupancy 4 persons

Deluxe Platinum

  • 1 king or 2 double beds
  • Ocean view
  • Balcony with two chairs and a table
  • Double hydro spa tub
  • Private bath with shower
  • 430 sq ft
  • Maximum occupancy 4 persons

Deluxe Diamond

  • 1 king bed
  • Ocean view
  • Balcony with two chairs and a table
  • Double hydro spa tub
  • Private bath with shower
  • iPod compatible sound system
  • Welcome Petit Fours
  • Pillow menu
  • Aromatherapy
  • Exclusive beach bag (one per room/per stay)
  • Pre-order breakfast the night before
  • Access to VIP pool, Beach and Lounge areas
  • 430 sq ft
  • Maximum occupancy 2 adults

Deluxe Platinum Rock Royalty

  • 1 king bed
  • Ocean view
  • Balcony with two chairs and a table
  • Double hydro spa tub
  • Private bath with shower
  • Rock Royalty Personal Assistant (7am to 11pm)
  • Ironing Service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and off property)
  • Priority Reservations to picks and mix program
  • Access to Rock Royalty areas at the pool, lounge and beach
  • Complimentary 25-minute couple's massage at the Rock Spa 
  • VIP Check-in
  • Late check out (until 3pm available upon request and availability)
  • Complimentary beach bag (1 per room/per stay)
  • Rock Royalty Level - Check-out service - (Personal Assistant will help review account and assist in express check-out)
  • Sleeping Mask
  • Loofah Sponge and Bath Salts
  • Espresso machine
  • 430 sq ft
  • Maximum occupancy 2 adults

Deluxe Family

  • 1 king bed and 2 double beds 
  • 2 connecting rooms
  • Double hydro spa tub in each room
  • Private baths with double shower
  • Balcony with two chairs and table
  • A mini bar with drinks the kids will like as well as a variety of adult beverages (soda, bottled water, juice & domestic beer)
  • LCD TV with satellite in each bedroom
  • Xbox 360, with a selection of DVD's & Xbox games available upon request
  • L'Oreal Kids bath amenities
  • Adult and kids bathrobes & slippers
  • 24-hour room service (special kid's menu)
  • In-room family guide with activities schedule
  • Kids beach toys
  • Family welcome amenities
  • 860 sq ft
  • Minimum occupancy of 3 adults, Maximum occupancy of 6 guests (including children and infants)

Restaurants

Zen

  • Breakfast buffet, A la carte for lunch and dinner
  • Asian
  • Reservations required for Teppanyaki 

Ciao

  • Buffet for breakfast, A la carte for dinner
  • Italian

Ipanema

  • A la carte for dinner
  • Brazilian steakhouse

The Market

  • Buffet for breakfast, lunch and dinner
  • International

Frida

  • A la carte for lunch and dinner
  • Mexican

Pizzeto

  • A la carte for lunch and dinner
  • American

Bars

  • Smash Lobby bar
  • Dive Pool Bar
  • Float Pool Bar
  • Amphitheatre Bar
  • Splash Swim up Bar
  • Diego Cocktail bar

Weddings and Honeymoons - Featuring free or discounted wedding and/or honeymoon packages and the services of a wedding coordinator, this resort has all you need for a destination wedding or honeymoon.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

What's Included

Vacation package bookings include the following:

  • Round-trip flights
  • Hotel accommodations
  • Airport transfers (see exceptions below)
  • Departure taxes (see exceptions below)
  • Tourist cards (see exceptions below)
  • Hotel taxes

All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.

  • All meals
  • Drinks (typically soft drinks and domestic beer, wine and spirits)
  • Daily activities
  • Nightly entertainment
  • Non-motorized water sports
Items not included:
  • Baggage fees (if applicable, see Supplier's terms on reservation page for details)
  • Resort and Environmental fees (if applicable) must be paid directly to the hotel
  • Travel insurance (mandatory if traveling to Cuba)
  • Airport transfers for packages to USA
  • Airport transfers for packages to Europe
  • Items of a personal nature
NOTE:
  • If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
  • As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.


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Low171717182021222323201919
Rain (mm)8956414111717810915022921897109
4.7 Google Rating
Based on 21496 Reviews

DJ Josue is the best DJ in Cancun

Dj Josue MUSICA PARTY!!!!!!!!

DJ Josue best party in hard rock

It is the maximum!!!! He is the best, I loved his music and his vibe!!!! Dj Josue ❤️❤️❤️

The atmosphere that DJ Josué puts on is great, what a great experience.

Sam and Kevin are definitely the best thing about this hotel, we had a great time doing activities with them at the pool, we hope to see them still here next time🤘🏼

KEVIN, AYLIN, AND SAM SLAY. THEY ARE AMAZING AND WE LOVE THEM🩷🩷🩷🩷🩷

Excellent attention and service at the Japanese restaurant Zen, congratulations waiter Beto, and Guillermo from the tepanyaki table and Francisco from the sushi, we had a delicious dinner two days in this restaurant, we would return without a doubt

Jesus and Tony at the concierge desk helped me out a ton!! Grateful for my time at Hard Rock

Wily, margarita, angel, tony, 25 cents. They were excellent staff! Really took care of us. They deserve a raise! Jesus at the concierge desk helped a lot.

One of the best experiences I have ever had, it’s fair to say that the young fellow stefano was really helpful toward me and my family, great service.

My husband and I ate at Zen restaurant and Daniel Gallegos was our server. He was very nice, attentive and funny. He made our first experience in Cancun that much more enjoyable.

The worst service. Location and facilities are fine

So far it’s beautiful and it’s the best service I’ve ever experienced! My husband and I loved the tequila tasting class with Sherlyn. We were blown away by his knowledge. We learned so much about tequilas from this class. Things we didn’t know that we didn’t know! We’ll never taste tequila the same way again lol. We also loved Sam, Jose, and Gus! They were so amazing with the karaoke! They had so much energy and gave us a memorable moment for our anniversary vacation. You can tell they love what they do and encouraged us to join in on the fun!

I had a great time did singing, dancing, working out and more with Jose, sam, Kevin, Kevoy and had an awesome time!! Would definitely go back service was awesome!

We had wonderful service by Daniel Gallegos, best customer service!!! Long way to go!!

Best service by Daniel Gallegos at Zen Restaurant!!!!!

Shoutout to Daniel Gallegos for best service at Zen Restaurant!!!! Very happy!!!!

Very good attention from all the hotel staff but especially from Daniel Gallegos at Restaurant Zen. Very attentive and friendly

Ivis was amazing!!! So knowledgeable and make me actually like wine! The pairing suggestions were amazing and we received so much knowledge about each bottle of wine and champagne. The highlight of the night was when she opened the champagne bottle with the wine glass and popped off the whole cork and top of the bottle! Ivis is amazing and we had to much fun learning about wine from her!

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