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Hard Rock Hotel Riviera Maya Vacations

4.6 - 14552 Reviews
Riviera Maya, Mexico

Everyone deserves the rock star treatment – couples, families, even kids. That's why the Hard Rock Hotel Riviera Maya offers both a family and adult side to create a one-of-a-kind all-inclusive experience for guests of all ages. The family section is comprised of 660 comfortable guestrooms, five tantalizing restaurants, four bars for the adults, multiple pools, endless water activities and a teen club. The adult side holds a very lucky 606 private guestrooms, four fine restaurants, four bars, plenty of pools, including a grotto pool that becomes a nightclub after hours, and one of the top-rated spas in the Riviera Maya.

 Location: On its own man-made 200-yard beach cove, between Playa del Carmen and Puerto Aventuras. Only a 10 minute drive to Playa del Carmen, 1 hour from the airport and 90 minutes to downtown Cancun.

Our Opnion

A large resort with a huge pool area. Kids (and adults) will enjoy the waterslide! However, a lack of chairs by the pool is something the hotel needs to improve as it can be frustrating not being able to find a poolside chair unless you get up really early in the morning to claim one. The service here is very good, as is the kids club and entertainment staff. Some of the rooms and facilities do need updating at this resort, so in our opinion that brings the resort down a notch. The beach area here is man-made. Probably more along the lines of a 4 star, rather than 5 stars as some operators give it.

Important Info

Please note that due to the high demand for family-friendly resorts during high season travel periods throughout the year, Hard Rock Hotel Rivera Maya will be a fully family-friendly resort including all facilities in the Heaven Adults only section (excluding Body Rock, Posh Beauty Salon, Heaven Night Club, Heaven Lounge and Eden Beach).

  • 3 Meals daily plus snacks
  • Unlimited a la carte lunch and dinner (reservations required) 
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals)
  • 24hr room service 
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Kids Club and Teen Club
  • Daily Activities
  • Pool & beachside service
  • Non-motorized water sports
  • Evening entertainment
  • Music Lab: DJ lessons, Jam band,  Video making and Studio Time
  • Unlimited phone calls to Canada (certain restrictions apply)
  • Free Wi-Fi in-room & throughout resort

Rock Royalty Level Amenities

Upon arrival you will be provided the phone number of a Rock Royalty Personal Assistant on-call to serve you. Whether it's champagne service by the beach or standing reservations at a romantic hotspot, upgrade your room to the Rock Royalty Level and let us orchestrate your stay.

  • Rock Royalty personal assistant (07:00 - 23:00)
  • Ironing service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary shoe shine
  • Nightly petit fours
  • Aromatherapy and pillow menu
  • Spa tub preparation (with 24-hours notice)
  • Personal assistance with reservations (on and off property)
  • Priority reservations to picks® and mix® program
  • Complimentary 25-minute Couple's Massage at the Rock Spa
  • Access to Rock Royalty Area (varies by property)
  • VIP check-in and check-out
  • Late check-out until 3pm (available upon request)
  • Bonus Track (personal assistant will help review account and assist in express check-out)
  • Priority booking for Bali beds ($)
  • Sleeping mask
  • Loofah sponge
  • 24-hour room service - select a la carte menu

The above inclusions are applicable for the following room categories:

  • Rock Royalty Level Deluxe Platinum King
  • Rock Royalty Level Deluxe Platinum Deluxe 

PURE Rooms 

Deluxe Gold - PURE® – All the regular Deluxe Gold awesomeness with the addition of the PURE® standard. PURE® Hypo-Allergenic Rooms are designed to provide a better night’s sleep for all guests, especially allergy sufferers. In addition to our usual cleaning protocol, our PURE rooms undergo an additional seven-step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Solutions.

The Pure® Promise

  • Shock Treatment: This advanced shock treatment destroys nearly all of the mold and bacteria in every nook and cranny of the room.
  • Hypoallergenic Encasement For Mattress & Pillow: Soft, breathable micro-fiber coverings to allow for a more restful sleep.
  • All Surfaces Specially Treated: Upholstery and all soft surfaces are deep cleaned with a patented Pure® clean solution.
  • Air Purification System: State-of-the-art system proven to kill 98% to 100% of bacteria and viruses.
  • PURE Shield: This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive.
  • Deep Clean Air-Handling Unit: A Pure® treated air conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE’s advanced treatment.
  • PURE Tea Tree Oil Cartridge: Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.

The above inclusions are only applicable for guests staying in the following room categories:

  • Deluxe Gold PURE King Bed
  • Deluxe Gold PURE Double Beds
  • Deluxe Gold PURE Heaven King Bed - Hard Rock Heaven Section (Adults only 18+)

  • 1,264 rooms in 3-storey buildings
  • 11 Restaurants  
  • Snack bar
  • Lobby bar serving snacks & pastries
  • 9 bars & Billiard room
  • Disco
  • 5 outdoor pools, 2 indoor pools
  • 7 Jacuzzis
  • Lounge chair & towel service
  • 4 lit tennis courts
  • Volleyball court
  • Gift shops
  • Theatre
  • Wi-Fi (in designated areas)
  • Luxury Spa with 103 treatment rooms including: saunas, whirlpools, aromatherapy, skin care, hydrotherapy, hand & foot treatments and body care ($)
  • Extensive Fitness facilities including: 2 full indoor gyms, dive tank, cross-current pool, lap pool, indoor sound pool, climbing tower, obstacle course, spinning room, yoga hut, aerobics classes, Zen walking Labyrinth, meditation pond (fee)
  • Woodward Riviera Maya ($) - A 20,000 sq.ft. shrine to lifestyle sports which is built for thrills, and uniquely designed for all skill levels. The facility offers the following activities:
    • Launch ramp to foam pit
    • Jump to resi-landing
    • Trampolines
    • Cheer | Tumble floor
    • Indoor skatepark
    • ParkBoard™ and ParkSki™ training
    • Parkour Zone
    • Interactive digital media space
    • Café | Snack bar
    • DJ booth for music
    • Viewing platform for friends and families
  • Beauty salon ($)
  • Laundry service ($)
  • Conference facilities ($)
  • Golf nearby ($)

All rooms include:

  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • WiFi
  • LCD TV with satellite
  • Digital safe (laptop size)
  • Coffee maker
  • Individually controlled air-conditioning
  • Bathroom with shower
  • Hairdryer
  • Purified water
  • 24 hour room service
  • Iron/Ironing board

Deluxe Gold 

  • Maximum Number of Adults: 4
  • Maximum Number of Children: 3
  • Maximum occupancy: 4
  • 1 King bed or 2 Double beds
  • Resort view
  • Hydro Spa Tub
  • Balcony with hammock
  • Seating area

Deluxe Gold Adults Only

  • Maximum Number of Adults: 4
  • Maximum occupancy: 4
  • 1 King bed or 2 Double beds
  • Resort view
  • Hydro Spa Tub
  • Balcony with hammock
  • Seating area

Deluxe Family Room

  • Maximum Number of Adults: 4
  • Maximum Number of Children: 4
  • Maximum occupancy: 6
  • Two connecting rooms with one king and two double beds
  • Balcony with hammock
  • 2 Bathrooms with shower
  • Hydro Spa Tub
  • Kid's room service menu, L’Oreal Kids bath products, candies and chocolate milk
  • Complimentary mini-cake for birthdays upon request
  • A kid-friendly mini-bar with snacks, juices, soda and more
  • Kids beach toys
  • Xbox 360 with a selection of DVD’s & Xbox games available upon request
  • Adult mini-bar with soda, bottled water, juice & domestic beer

Deluxe Diamond Adults Only

  • Maximum occupancy: 2
  • 1 King bed
  • Pool view
  • Exclusive beach bag (one per room/per stay)
  • Hydro Spa Tub
  • CD/DVD Player (available upon request)
  • Bathroom with shower
  • Private check-in & out / Late check-out & early check-in (subject to availability)
  • Aromatherapy and Pillow menu
  • Nightly petit fours
  • Balcony with hammock
  • Espresso/American coffee maker

Deluxe Platinum Sky Terrace Adults Only

  • Maximum occupancy: 2
  • Access to a private sky terrace, lounge chairs, and hot tub
  • 1 King bed
  • Balcony with hammock
  • Ocean view
  • Bathroom with shower

Restaurants

The Market

  • Buffet for breakfast and dinner
  • Theme buffet for dinner

Pizzeto

  • Pizzeria
  • Italian

Frida

  • a la carte
  • Mexican

Ipanema

  • a la carte
  • Brazilian

Zen

  • a la carte
  • Asian cuisine

Caffetto

  • Continental breakfast, snacks, coffee and tea

Toro (Heaven Section Adults Only)

  • a la carte for dinner
  • Steakhouse

Ciao (Heaven Section Adults Only)

  • a la carte for dinner
  • Italian

Le Petit Cochon (Heaven Section Adults Only)

  • a la carte for dinner
  • French

Los Gallos (Heaven Section Adults Only)

  • Mexican

Float

  • Snack Bar

Dive (Heaven Section Adults Only)

  • Snack Bar

Bars

  • Sun Lobby bar
  • Float Pool bar
  • The Cavern
  • Dive (Heaven Section Adults Only)
  • Martini Bar (Heaven Section Adults Only)
  • Rhythm Bar (Heaven Section Adults Only)
  • Club Heaven (Heaven Section Adults Only)

Honeymoon Bonus - Receive a complimentary bottle of sparkling wine, Mini honeymoon cake, Honeymoon dinner (at selected restaurants), Breakfast in bed (upon request), Hydro spa tub experience (upon request). 

**Please request at the time of booking. Honeymoon couple must present proof of marriage within the past year.

Anniversary Bonus - Couples celebrating their anniversary during their stay will receive a complimentary mini cake. Couples celebrating their Silver & Gold anniversary during their stay will receive a complimentary bottle of sparkling wine, mini cake, honeymoon dinner (at selected restaurants) and late check out until 6:00pm (upon request and subject to availability).

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Limitless All Inclusive Promotion - Stays with a minimum of 3 nights will receive the Limitless All Inclusive promotion. Now guests have a limitless amount that they can use towards:

  • Selected tours
  • Rock Spa® sessions
  • Beauty salon services
  • Romantic and special dinner events
  • Rock Shots® photo packages
  • Golf and much more

A 25% service fee will apply over the final price of all transactions using the Limitless All Inclusive Promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Applicable Categories: All Categories with a minimum 3 night stay.  

Terms & Conditions: Applicable for both land only and package reservations. Applies to NEW reservations only, existing reservations do not qualify. Reservations with overlapping dates qualify; Promotion is based on arrival date. Promotion is subject to change without prior notice. Not applicable to meeting & incentive groups. Not applicable to Wedding Collections. 

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

What's Included

Vacation package bookings include the following:

  • Round-trip flights
  • Hotel accommodations
  • Airport transfers (see exceptions below)
  • Departure taxes (see exceptions below)
  • Tourist cards (see exceptions below)
  • Hotel taxes

All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.

  • All meals
  • Drinks (typically soft drinks and domestic beer, wine and spirits)
  • Daily activities
  • Nightly entertainment
  • Non-motorized water sports
Items not included:
  • Baggage fees (if applicable, see Supplier's terms on reservation page for details)
  • Resort and Environmental fees (if applicable) must be paid directly to the hotel
  • Travel insurance (mandatory if traveling to Cuba)
  • Airport transfers for packages to USA
  • Airport transfers for packages to Europe
  • Items of a personal nature
NOTE:
  • If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
  • As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.


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Low171717182021222323201919
Rain (mm)8956414111717810915022921897109
4.6 Google Rating
Based on 14552 Reviews

We have been treated wonderfully!!! Gabriel (the one with the French mustaches) and Luis have been very patient and affectionate with our children and us!! The service they provide is essential in our stay!! Thank you so much

Gabriel and Luis, I congratulate you for the work, the guys are very friendly and the amenities are very good.
PS Tremendous mustaches of Gabriel, any Salvador Dali 👏👏👏👏

Very good service from all the staff and especially from Iseli because she always treated us very well on the beach.

Amazing service. Had a great time on our family vacation.

I’m sharing the email that I sent to management…

I am appalled that I even have to write this email. As frequent travelers to Mexico (twice ish a year), we usually have tempered expectations of a resort when we arrive. Especially to one we have not visited in the past.
We arrived at 2PM. Upon arrival, we were told our room was ready but they needed to complete the check in process for the family ahead of us. As we are waiting, a Legendary Group representative came over to us and gave us a sales pitch for the breakfast, which we politely declined. She also mentioned we could WhatsApp her during our stay for any reservations that we wanted to make. So we told her right away, we wanted to do Hibachi on night 2 at 7PM. She obliged and made the reservation. This issue will arise later on.
At the end of our discussion, it was around 2:45PM. They had already put two more families ahead of us because they were legendary members. We finally get to the check-in desk 45 MINUTES LATER.

We get to our room at 3:55PM. Almost two hours after arrival.
During check-in, we were told that the hotel never received our deposit for one night. I even pulled up our credit card to show them it was already paid. They refused to give us the room until we paid in full. I paid it because it wasn’t worth the fight. Upon checking out, I once again explained the situation and they maintained they never received the deposit. I showed the credit card charge and the initial deposit was then refunded. What if I never asked? I would have been charged $600 more than what was owed. Completely unacceptable.

Fast forward to night 2. We had teppanyaki reservations at 7pm, made by the representative during check-in. We show up to the restaurant and we are made aware that no reservations existed under our room number or name. I reach out to our representative and she seemed like the conversation never existed. Again, not acceptable. We ended up going to the Italian restaurant and having to wait 30 minutes, which caused us to miss the neon show. The only show we wanted to see during the week. Also during dinner at Ciao, they messed up my wife’s order three times. The staff was very apologetic but it was just not a good time.

On Day 3 at the pool, the first drink order was water. When my wife started drinking the water and noticed it had a minty taste. She checked the water and there was someone else’s used gum stuck to the bottom of the cup. Absolutely disgusting. When we brought it to the attention of the server, she really didn’t seem to care but grabbed us new waters. Picture is attached.

This morning at breakfast, I had a ladle of verde sauce and found multiple hairs in it. Obviously, I did not want to eat any longer.

At the conclusion of the stay, we noticed we were not offered any of the VIP level benefits including:

No VIP check-in

No 25 minute complimentary massage

No pillow menu upon request

No snacks or refreshments in mini fridge

No complimentary beach bag

We got very little for what we paid for and that is completely unacceptable.

Super facilities
Good seasoning in restaurants
Good service at the pool
All its luxury facilities

Diego and Sabino and Sharon and Victor helped us retrieve my daughter's list phone!

Long drive to get here from the airport. VERY spread out. Not a good "beach" property and the lagoons they advertise are tiny. Long words at the restaurants... especially on the "family" side of the resort . Like the HE closer to Cancun itself better.

Excellent service Aarón Elvis and Diego Joy, the best in their service, I recommend the hotel a thousand times and you.

The food is good and varied, the rooms are comfortable and simple, however, a remodeling of the rooms is more than essential.

Beautiful place and friendly staff.

Thank you very much Marco and Erik for the excellent massages you gave us, very very refreshing

Vianey was amazing ! Complete 100% the best !!
Jazmin spa visit

Otto, Gigi,el kit, Pancho was amazing with the games. Otto remembered my name all week. He was nice to be notice. They were all wonderful with everyone and got everyone to participate!

The time we went the resort is under construction in some areas. The hotel in certain areas are showing its age. The buffet food was mediocre, the sit down restaurants at dinner were good. The drinks at the pool were great. Our waiter Roberto by the pool was the best!!!!

Anayeli, Jazmín and Luna are all excellent, I totally recommend doing it as a couple

Philip was lovely. Would recommend massage to future guests.

Jasmin was very helpful.

I was attended to by a house and Mr. Magaña from the security team treated me very well.

Taser tag a fantastic experience
Ari and Manuel are geniuses
To not miss it

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