The spectacular Hard Rock Hotel Vallarta is located in the heart of a charming Mexican village and resting on the beautiful beaches of Bahia de Banderas in Riviera Nayarit. Plan on receiving the star treatment during your stay as the luxurious guestrooms were built to accommodate rock stars, with a private balcony, double Jacuzzi, liquor dispenser and 24 hour room service. Enjoy four dining destinations each with decadent food and drink, four fully-stocked bars, peaceful lounge areas, the world famous Rock Spa and two brilliant outdoor pools. There's an eclectic mix of daytime activities, including spa treatments and watersports, and electrifying nightlife featuring international DJs, live music & entertainment.
Location: On the beach in Rivera Nayarit, 30 minutes to Puerto Vallarta, 15 minutes from the airport.
Located in Riviera Nayarit, the Hard Rock Hotel Vallarta sits next to the Occidental Nuevo Vallarta and is about 45 minutes from downtown. The beach here is wide with finer sand. The Hard Rock Hotel Vallarta is a large and modern, so there's not much of an authentic Mexican feel. The hotel is up to date and well taken care of. The rooms are well kept, as would be expected from a 4+ star hotel. The spa is large and has a beautiful view of the beach. The theatre and entertainment at this hotel seem very professional. Kids are welcome at this hotel, but there are other resorts in Puerto Vallarta that would be better for families.
- Buffet breakfast, lunch and dinner daily
- Snacks
- A la carte lunch and dinner (unlimited, no reservation required)
- 24 hr room service
- Domestic drinks and select premium brand drinks (unlimited, house wine included)
- In-room mini-bar stocked with water, beer & soft drinks
- Non-motorized water sports
- Kids club
- Mini-golf and pitch & putt
- Use of fitness centre with sauna & steamroom
- Sports activities
- Free WiFi
- Daily activities
- Nightly entertainment
- 348 rooms
- 4 restaurants
- Snack bar
- 5 bars
- Disco
- 2 Pools and children's pool
- Outdoor jacuzzi
- Fitness centre
- Mini-golf
- Marina
- Shops
- Beauty salon ($)
- Spa & treatments room ($)
- WiFi
- Golf nearby ($)
All rooms include:
- Air-conditioning
- Ceiling fan
- Satellite TV
- Mini-bar
- Coffee/tea maker
- In-room safe
- Full bathroom
- In-room double jacuzzi
- Bathrobes and slippers
- Hairdryer
- Balcony or terrace
Deluxe Room
- 1 king or 2 double beds
- Garden view
- French balcony
- Max occupancy 4 persons no more than 3 adults
Deluxe Gold Room
- 1 king or 2 double beds
- Garden/pool/partial ocean view
- French balcony
- Max occupancy 4 persons no more than 3 adults
Deluxe Platinum Room
- 1 king or 2 double beds
- Ocean view
- French balcony
- Max occupancy 4 persons no more than 3 adults
Rock Royalty Deluxe Platinum Room
- 1 king bed
- Ocean view
- French balcony
- Rock Royalty Personal Assistant (7am – 11pm)
- Ironing Service (2 items per person/per stay)
- Upgraded full-size Rock Spa bath products
- Express luggage delivery
- Complimentary Shoe Shine
- Welcome Petit Fours
- Aromatherapy and Pillow Menu
- Spa Tub Preparation (with 24-hours notice)
- Personal Assistance with reservations (on and off property)
- Priority Reservations to Picks and Wax program
- Complimentary 25-minute couple’s massage at the Rock Spa
- Access to Rock Royalty beach area
- Sleeping mask
- Espresso machine
- VIP Checkin and checkout
- Late checkout available (subject to availability)
- Complimentary beach bag (1 per room/per stay)
- Rock Royalty Level - Check-out service - (Personal Assistant will help review account and assist in express check-out)
- Priority booking for loungers Bali beds ($)
- Double hydro spa tub
- Mini bar with soda, bottled water, juice, domestic beer and snacks
- Smart 49" LED TV
- Adults only
- Max occupancy 2 adults
Deluxe Diamond Room
- 1 king bed
- Ocean view
- Located on top floors
- French balcony or full balcony
- Espresso coffee maker
- Exclusive concierge phone service
- Pre-order breakfast the night before
- 24-hour room service
- Pillow menu
- Aromatherapy
- Complimentary beach bag (one per room/per stay)
- Preferential check-in & check out (Late check-in and check out subject to availability)
- Adults only
- Max occupancy 2 adults
Deluxe Family Room
- 2 bedrooms
- 1 king bed and 2 double beds
- Pool view
- Double hydro spa tub in each room
- Private bath with showers in each bedroom
- A minibar with drinks for kids as well as a variety of adult beverages (soda, bottled water, juice amp; domestic beer)
- LCD TV with satellite in each bedroom
- Xbox 360, with a selection Xbox games available upon request
- L’Oreal Kids shampoo
- Adult and kids bathrobes & slippers
- In-room family guide with activities schedule
- Kids beach toys
- Max occupancy 6. 4 adults max. 2 children max.
Free Wedding - Wedding packages are available, including free wedding package with minimum stay. Please inquire for details.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.
What's Included
Vacation package bookings include the following:
- Round-trip flights
- Hotel accommodations
- Airport transfers (see exceptions below)
- Departure taxes (see exceptions below)
- Tourist cards (see exceptions below)
- Hotel taxes
All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.
- All meals
- Drinks (typically soft drinks and domestic beer, wine and spirits)
- Daily activities
- Nightly entertainment
- Non-motorized water sports
Items not included:
- Baggage fees (if applicable, see Supplier's terms on reservation page for details)
- Resort and Environmental fees (if applicable) must be paid directly to the hotel
- Travel insurance (mandatory if traveling to Cuba)
- Airport transfers for packages to USA
- Airport transfers for packages to Europe
- Items of a personal nature
NOTE:
- If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
- As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.
| Avg. °C | J | F | M | A | M | J | J | A | S | O | N | D |
| High | 26 | 27 | 28 | 30 | 31 | 31 | 30 | 30 | 29 | 29 | 28 | 28 |
| Low | 10 | 11 | 11 | 13 | 15 | 19 | 20 | 20 | 20 | 18 | 14 | 12 |
| Rain (mm) | 17 | 6 | 1 | 1 | 3 | 66 | 156 | 143 | 107 | 35 | 7 | 7 |
Based on 7364 Reviews
Rich vacations
We love this resort. The service and food were excellent. Our Hall of Fame membership gives us everything we need for our family trip of 14 people. Uriel, Gerado and Francisco did an excellent job serving us.
Our bathroom had a bad septic smell. The elevator bell was too loud. We heard the elevator bell all the way into our room. Door to the room needs to be more sound proof. Couldn't order food from the lounge chairs/poolside. The food by the pool area and restaurants was ok.
The staff/employees at arrival, check in, bellhop, pool waiters/waitresses, restaurant waiters and waitresses and over all staff services was great.
I really enjoyed the pool activities.
Awesome place compared to the Hyatt. One of the nicest beaches I've seen, great food, clean and service was above and beyond, especially at the Zen restaurant ( Felipe). Would definitely return.
Everything was very good and especially the kindness of Ms. TERE when leaving the hotel 😉⚘️
I went with my family and everything was incredible, they give you bracelets to enter the room and oh, a card for the light, the view is incredible
We recently had an incredible experience at Hard Rock Puerto Vallarta, where every detail exceeded our expectations. From the seamless check-in process, which included easy transportation from the airport - especially worth it with the private transfer option - to the attentive staff at the bell desk who continuously checked on us and even followed up on a lost bag from our flight, the service was impeccable.Throughout our stay, every employee, from the bell desk to the butlers assigned to our presidential suite (Gerardo, Francisco, and Uri), went above and beyond to ensure our comfort and satisfaction. The butlers took care of everything from restaurant reservations to trip and massage bookings, keeping us informed of daily activities and making arrangements for beach lounging and shows.At the resort, the swim-up bar, expertly managed by Roberto, provided excellent service, while staff members like Rafa at the market, Luis by the pool, Jasmine at the restaurants, and Vivi at the childcare facility went the extra mile to make our stay memorable. Speaking of childcare, the activities offered there were so engaging that our little one didn't want to leave.Although we initially reserved Bali beds, we found that poolside lounging was more our speed. Despite the resort's compact layout, everything was conveniently within walking distance, yet the staff still managed to provide exceptional service at every turn.Even with a spring break crowd, the resort maintained its five-star service standards admirably. I was particularly impressed by their handling of the situation, ensuring everyone received top-notch treatment.While we didn't explore old Vallarta, our excursion to San Sebastián with guide Carlos was enjoyable. And the "Rhythm of the Night" experience felt almost like a performance at Cirque du Soleil level, adding to the overall homely vibe and outstanding service.In conclusion, I can't recommend Hard Rock Puerto Vallarta highly enough. The combination of attentive staff, excellent facilities, and memorable experiences makes it a must-visit destination. I'm already looking forward to returning next year for another unforgettable stay.
- service was overall great.
- time share push was a bit much right at check in.
- second time share push at check out was annoying
- breakfast was good, but they did run out of pancakes and waffles the last 2 days
- beach is perfect, cabana rental was very affordable.
- rooms are small, we were on the first floor and had to keep our blinds closed as people are walking right in front of the room
- very kid friendly,
- Bruno mars cover band was fun
Overall, 3 stars. PVR is very nice. Prolly would try a different property next time.
Revisiting after 4 years!
I got married here at the hotel 4 years ago in 2019. So my husband and I decided to come for an anniversary trip! We booked through Costco (which was a breeze and included airport transfer). The hotel is just how I remembered it! I would say yes, compared to other hotels, it could use some updating but it’s very clean, 99% of the time! Our room was always cleaned up and spotless, the rest of the hotel was as well! The only time I was disappointed was the lobby bathrooms were absolutely disgusting; we did tell the front concierge and it was taken care of.
Overall the food was great! Great breakfast always and they have lunch by the pool that is offered everyday and the options always changed! They did always have burgers and hot dogs. Dinner buffet was underwhelming but the rest of the restaurants were great! I mean, a Brazilian steakhouse at a hotel? Amazing! The Asian restaurant was amazing and the chef knew we’re celebrating our anniversary and made a special off the menu appetizer! It was such a nice surprise and I couldn’t thank them enough.
The drinks I feel were okay; bottom shelf things and I did feel they were a bit weak even asking for doubles in drinks. But I’m not a big drinker so it didn’t bother me but I could see if someone was a bigger drinker, that it could be a little more underwhelming. They always have daily pool activities and they carried out to the beach! The staff was so funny and lovely! It was great poolside entertainment. The 2 big pools were great and I felt like I wasn’t on top on each other. Going in December, the ocean was cooler than I’m used to so having pools were a great option.
Hotel staff was very nice and welcoming, I will say, I do feel like they didn’t always go above and beyond if that makes sense. They always sweet, nice and welcoming but when we checked in, we told them it was our anniversary and we got married here 4 years ago. Not that we expected a room upgrade or anything special, I was disappointed they didn’t offer anything special to celebrate. My husband and I would have done perhaps a beach dinner or spa activity, it was just a congratulations and welcome back. Again, they didn’t go above and beyond kinda thimg.
The staff was great everywhere!
This hotel is worth the money and I believe one of the better hotels in Vallarta. They also decorated for Christmas which so sweet and I thought festive. I’ve been coming to Vallarta for 10 years now and stayed in multiple areas and resorts. For me to come back to a place, says a lot. That being said, I think staying at the Hard Rock a second time is I think the max amount I’d stay at this resort location. I think the only reason being is experience newer resorts in the Punta area. Now , I’m definitely planning on going to Hard Rock Riviera Maya though!
The service is very variable, there are very friendly people, but above all the service people in bars and restaurants leave a lot to be desired, always bad-tempered and understaffed. There are never ever lounge chairs in the pools. Everything is always separated. The food is very average, the dinner is delicious but with poor service. I think they are not as capable when there are many people in a place to be able to adapt. Inside the hotel in elevators, rooms and finishes; You can see the deterioration of the years. It even smells a little old now.
Awesome week! Entertainment was fun, pools were great. Beach was beautiful! Our barista, Mayber, was outstanding! Her warm, welcoming smile every morning brightened our day! Her coffee creations were delicious too! Luis at Zen was an excellent server!
The moment you walk in you get blasted with some kind of overpowering air freshener. After checking in you have to fend off the timeshare spiels.
The room was an 8/10. The only reason I knocked it down to an 8 is because the room was LOUD! We could hear all of the music/screams at the pool and every word spoken in the hallway.
The food was about a 6/10. However, the build your own pizza was great!
We paid for this trip with our VentureX points. I would be very upset had I actually paid for this trip.
There are a lot better options with smaller resorts/hotels that are closer to the city and have better amenities and rooms.
Excellent service and quality
I loved it, a very very fun place. The attention from the staff is excellent. The gym is good and the shows are excellent too. I had a lot of fun, the beach is very nice and they always have something to do. The food is good and the buffets are varied.
Our stay was incredible from the moment the collaborators welcomed us, the incredible sensational rooms. I visited the rock shop, all the souvenirs seemed incredible, what I loved the most was Messi's clothing line. I will not forget the excellent service that Miss Eneida (Harry Styles) gave us. Thank you very much, we will surely return soon.
Very exclusive.
The drinks at the pool 💯 in general all the staff were super attentive. I recommend delicious 4 cheese pizza
Comparing to other Hard Rock hotels, this is smaller. The place is pretty old and a bit outdated. The pools are not bad, neither are the bars. They did accommodate a special occasion for my wife and I and did a really good job at it. The Restaurants tend to overcook a lot of their food, idk why but specially chicken. Not a horrible place to go but definitely not where I would spend more than $1500 for a week vacation.
As a Legendary VIP member, I surely did NOT feel like a VIP nor was this worth the amount that I pay for my membership. I don’t recommend you join the membership at this point. Unless you decide the purpose for joining is Unico Resort, then it’s slightly worth it lol.
The owner reply on these reviews have no contact information, so there’s no way to respond to their review replies.
I do want to add that the people that work here are incredible. People like, Daniel from towel services, Dorian and Irvin bartenders from the pool bar and Ramon from vacation planners. They’re great folks to deal with on a daily basis and they will take good care of you.
Excellent service in general, everything
The hotel is super attentive and they take care of every detail so that your stay is pleasant and visit the rock shop and everything is great!!!! Thank you Aeneida.
EXCELLENT SERVICE AND ATTENTION, VERY BEAUTIFUL BEACHES, CAYAC, DOLPHINS, ACTIVITIES IN THE SAND AND IN THE POOL AND A VERY NICE ATTITUDE ON THE PART OF TERE AND DENIS FROM ACTIVITIES IN THE POOL
THANK YOU HARD ROCK VALLARTA
