- Buffet breakfast, lunch & dinner, plus snacks
- A la carte lunch and dinner
- 24 hr room service
- Domestic & International drinks, including House wine
- In-room mini-bar stocked w/water, juices, soft drinks & beer
- Kids Club
- Windsurfing
- Kayaking
- Snorkeling
- Ocean trampoline
- Water polo
- Introductory scuba diving lesson in pool
- Aquafitness
- Daytime tennis
- Bicycle rentals
- Daily activities
- Nightly entertainment
- Private transfers for guests staying minimum of 4 nights or more*
- VIP check-in and reception area
- Personalized and professional butler and concierge services
- Lavish bath accommodations offering stunning ocean views with unique floor-to-ceiling corner rainfall showers
- Exclusive access to the rooftop infinity pool with spectacular ocean views and private Punta Vista rooftop bar
- Fine dining and preferred seating at "La Bastille", the elegant French restaurant for adults, as well as preferred seating at oceanfront Tradewinds
- Private elevator with exclusive, direct access to Zen Spa and complimentary hydrotherapy circuit
- Full privileges at nearby adults-only Hyatt Zilara Cancun
- 547 rooms in two 12-storey buildings
- Buffet and a la carte restaurants
- 24 hr room service
- Bars including Swim-up bar, Microbrew
- 3 infinity pools
- Tennis courts
- Fitness facilities
- Sauna/Steam room
- Shopping on-site
- Beauty salon
- Spa
- Free Wi-Fi internet
- Dry cleaning service (fee)
- Medical services (fee)
- 18-hole golf course nearby
- 1 king bed or 2 double beds
- Air-conditioning
- Satellite TV
- Wi-Fi
- Fully stocked Mini-bar
- In-room safe
- Spa-like bathroom
- Hairdryer
- Garden view with terrace or resort view with balcony
- 1 king bed or 2 double beds
- Air-conditioning
- Satellite TV
- Wi-Fi
- State of the art espresso machine
- Exclusive Ziva Club Level lounge with premium drinks and appetizers
- Fully stocked upgraded Mini-bar
- In-room safe
- Spa-like bathroom
- Hairdryer
- Caribbean sea view with private balcony
- Personalized concierge service
- Bottle of sparkling wine
- 1 king bed with queen size sofa bed or 2 double beds
- Air-conditioning
- Semi-private pool access
- Floor to ceiling windows with blackout drapes
- Satellite TV
- Wi-Fi
- Fully stocked upgraded Mini-bar
- In-room safe
- Spa-like marble bathroom
- Hairdryer
- Caribbean sea view with private balcony
- 1 king bed with queen size sofa bed
- Two floors with two private balconies
- Air-conditioning
- Floor to ceiling windows with blackout drapes
- Satellite TV
- Wi-Fi
- Fully stocked upgraded Mini-bar
- In-room safe
- Spa-like marble bathroom
- Hairdryer
- Caribbean sea views
- 1 king bed or two double beds
- Adults-only (18+)
- Private balcony with hot tub
- Private transfers from Cancun airport
- Private VIP check-in and reception area
- Access to Hyatt Zilara Cancun restaurants for dinner with reservation
- Located in adults-only tower
- Private access to rooftop infinity pool and Punta Vista bar
- Priority seating at Tradewinds restaurant
- Private elevator with exclusive direct access to Zen Spa
- Air-conditioning
- Floor to ceiling windows with blackout drapes
- Satellite TV
- Wi-Fi
- Fully stocked upgraded Mini-bar
- In-room safe
- Spa-like marble bathroom with walk-in shower
- Hairdryer
- Caribbean sea views
Restaurants
La Bastille- A la carte for dinner
- French
- Dress code is dressy casual
- Buffet for breakfast, lunch and dinner
- International cuisine
- Dress code is casual for breakfast and lunch, dressy casual for dinner
- A la carte for dinner
- Asian Cuisine
- Dress code is dressy casual
- A la carte for breakfast, lunch and dinner
- Steakhouse
- Dress code is casual for breakfast and lunch, dressy casual for dinner
- A la carte for lunch and dinner
- Italian
- Dress code is casual for lunch, dressy casual for dinner
- A la carte for lunch and dinner
- Mexican
- A la carte for lunch and dinner
- American
- Dress code is casual for lunch, dressy casual for dinner
- Sweets shop
- Cafe serving coffee, tea and specialty coffee drinks
- Pastries
- 6-Course rotating tasting menu with cocktail, beer or wine pairings
- Additional costs apply
- Reservation required
- Smart-casual dress code apply
Bars
- Saasil Lobby bar
- Juana MargaritaTequila bar
- Tres CerveZa's Sports bar
- Punta Vista Poolside bar
- Dips & Sips Swim-up pool bar
- 24 Horas 24-hour lounge
- Bar del Mar Poolside bar
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.
What's Included
Vacation package bookings include the following:
- Round-trip flights
- Hotel accommodations
- Airport transfers (see exceptions below)
- Departure taxes (see exceptions below)
- Tourist cards (see exceptions below)
- Hotel taxes
All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.
- All meals
- Drinks (typically soft drinks and domestic beer, wine and spirits)
- Daily activities
- Nightly entertainment
- Non-motorized water sports
Items not included:
- Baggage fees (if applicable, see Supplier's terms on reservation page for details)
- Resort and Environmental fees (if applicable) must be paid directly to the hotel
- Travel insurance (mandatory if traveling to Cuba)
- Airport transfers for packages to USA
- Airport transfers for packages to Europe
- Items of a personal nature
NOTE:
- If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
- As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.
| Avg. °C | J | F | M | A | M | J | J | A | S | O | N | D |
| High | 28 | 26 | 28 | 28 | 28 | 29 | 30 | 31 | 31 | 27 | 26 | 26 |
| Low | 17 | 17 | 17 | 18 | 20 | 21 | 22 | 23 | 23 | 20 | 19 | 19 |
| Rain (mm) | 89 | 56 | 41 | 41 | 117 | 178 | 109 | 150 | 229 | 218 | 97 | 109 |
Based on 6446 Reviews
Best vacation ever. Love my butlers Gigi and Natasha
IMPECCABLE!
Unique experience, there is no comparison, the best resort, with private beach, swimming pool, gym, several WONDERFUL restaurants, all with exceptional food, there is a part where you can swim with the dolphins, there are things to do at the hotel all day long, night It's themed with a show. The rooms are impeccable, the staff, Edgar and Chicken Little lol. Very very very good! You can go there and just stay there all day and still not be able to do everything!
I will come back again without a shadow of a doubt.
I had been on a girls trip to Hyatt Ziva and it was a bad experience.
Cons:
- Limited food options with only one buffet restaurant for lunch and breakfast.
- Slow service at à la carte restaurants, averaging 3-hour meals.
- Food running out at Buffet stations that were not being filled in.
-Food was tasteless, bland and barely any local fruits.
- Long 3-hour wait time to get rooms.
- Inability to accommodate adjacent rooms despite a single reservation.
- Zero orientation upon arrival, we were shooting in the dark and asked to go to an app.
- Early shuttle departure without available restaurant options to grab a bite before leaving to the airport 5 hours before departure. (Extremely rude rep at the shuttle counter)
- Disconnection between the resort and airways, straining the vacation experience.
- Limited beach area with a thin strip of sand and ocean.
- Excessive algae cleaning multiple times a day, though appreciated, doesn't provide a comfortable beach experience.
- Was not able to get Uber (even though the resort said Uber did come so be prepared)
Pros:
- Big, clean rooms.
- Friendly bar service.
- Friendly and resourceful bellman.
- Taxi available from resort to downtown.
I loved this hotel so much! I stayed at the turquoize side , My butler DIEGO was awesome and did everything to make this trip the best ever!! Food was delicious, the beach was beautiful , all staff were super nice! 10/10 recommend THANK YOU AGAIN FAMILIA!❤️
Absolutely amazing
Great people!
All inclusive family resort. Very high service level.
Excellence in everything
This resort deserves a scathing review, and if I could assign it zero stars, I would. Rarely do I feel compelled to write reviews, but the service at this establishment was so abysmal that I feel obligated to warn others. My experience was marred by incompetence, disrespect, and even outright hostility. It's unfathomable how they manage to stay in business with such disregard for customer satisfaction. Not only did they exploit patrons who were under the influence, but they also displayed a shocking lack of professionalism when faced with reasonable inquiries about safety concerns. Their behavior was not just disappointing; it was downright appalling. In an industry built on hospitality and customer service, this resort falls egregiously short. It's a shame that a potentially beautiful destination is tarnished by such deplorable management. Prospective guests beware: steer clear of this resort unless you're willing to endure a nightmare of an experience.
Worst resort I have ever stayed at. I always look at reviews and kinda ignore them. However I saw this with my full heart this is the worst resort I have ever stayed at. My family is frequently travelers and out of the hundreds of resorts I stayed at this is the WORST!! The staff is rude and ignorant. I would never spend money to come here. They not only took advantage of people understand the influence but were threatening. I did not once feel safe at this resorts. The beds also had hundreds of bugs, and i know its a tropical climate ,but this is nothing i have seen before. I broke out in bites and hives. I have never once in my life written a review, but this is RIDICULOUS!! Please take lots of consideration before bookie here! I have never experienced stuff like this!!!
Worst experience i ever had a resort!! Arrived March 28th with my family for a friends wedding which we planned since last year and ended having to leave the resort with no refund and top of it all I was charged an additional $580. I told the manager this isn’t write that I has to sign a paper giving the hotel permission and if I didn’t sign they would call the authorities. What could I do I was at there mercy I’m in a foreign country. The hotel management had no compassion or empathy for me or my family. We spent lots of money to go to have to leave on the 1st day due to a verbal altercation with someone who was super intoxicated no telling how much he has to drink. It’s an all inclusive resort I’ve never been treated this way we tried stating our case and the hotel didn’t not want to hear us out. Hyatt Ziva isn’t willing to give me a refund on top of them forcing me to sign and give permission for an additional $580. The management team dropped the ball on customer service and wasn’t willing to let me speak to the manager either. The person looked young and seemed like his ego got in the way. Hyatt Ziva do better show empathy and do the right thing people spend a fortune to go for you to keep our money like that!!!
The resort was immaculately clean, staff were super friendly and helpful, location was awesome, the grounds felt safe and secure, food was above average to excellent, entertainment was enjoyable and amenities were plentiful. We will definitely be going back again soon!
The food is not so great. We had food poisoning. The asian place (Moon gate) is the worst. The taco station outside was good. Wish the kids club clean their toys.
It is a hotel where the people provide exceptional service and the facilities are first class!!!
Very nice hotel. Service is the best thing in this hotel and especially man who name is Gerardo, everything worked perfectly trough him whatever you wanted.
Pretty far from the city so you need always taxi
Excellent
The water and beach at the Ziva are amazing. The staff are so warm, and the food and drinks are delicious. I especially loved that the swim up bar was well stocked so you could order your actual favourite drink instead of the one you usually settle for at an all inclusive.
Worst experience I ever had..
That's the only place to stay if you go to Cancun
Best vacation ever
Great staff
