Boasting a spectacular pool area and great service, this beautiful resort is ideal for families. You'll find great dining, exceptional service, lots of watersports and activities for young and old alike and you'll also enjoy all of the facilities at Paraiso del Mar.
Location: Beachfront, 30 minutes from Cancun International Airport, 15 minutes to the town of Playa del Carmen.
A great getaway for both families and couples. The resort offers the usual all-inclusive amenities. There have been reports regarding a slight problem with the Wi-Fi. However, unless you're staying in this resort for business purposes, this isn't necessarily a huge issue. Great a la carte options, especially the European and Japanese restaurants.
- Buffet breakfast, lunch & dinner plus snacks
- A la carte dinner 3 times per person per week
- Unlimited domestic & international drinks
- Room service (11am-11pm)
- Kid's club
- WiFi
- Non-motorized water sports
- Scuba demo in the pool
- Tennis day & night
- Use of fitness centre
- Fitness classes
- Sports activities
- Daily activities & nightly entertainment
- Access to facilities and restaurants at Iberostar Paraiso del Mar
- 424 rooms in 3-storey buildings
- 3 connected pools with waterfall and kid's pool
- 2 Buffet restaurants
- 6 a la carte restaurants
- Snack bar
- 6 Bars
- Disco
- Tennis courts
- Fitness facilities
- Jacuzzis
- Spa ($)
- Beauty salon ($)
- PADI/SSI Diving Centre ($)
- Free Wi-Fi in common areas
- Shops
- Golf on site ($)
- Medical centre ($)
All rooms include:
- Balcony or terrace
- Air conditioning and ceiling fan
- Minibar
- Room service from 11 am to 11 pm
- Coffee maker
- Iron and ironing board
- Bathroom with shower or bathtub
- Hairdryer
- Central air-conditioning
- Ceiling fan
- Telephone
- Wi-Fi
- Digital safe
- Flat-screen TV
- Alarm clock
Room
- 2 double beds or 1 king bed
- Balcony with garden view
- Bathroom with shower or bathtub
- Living area
- Maximum 4 persons
- Maximum 4 adults
- Maximum 2 children
Room Gardenview
- 2 double beds or 1 king bed
- Balcony with garden view
- Bathroom with shower or bathtub
- Living area
- Maximum 4 persons
- Maximum 4 adults
- Maximum 2 children
Superior Room
- Located close to the beach and pool
- 2 double beds or 1 king bed
- Balcony with garden view
- Bathroom with shower or bathtub
- Living area
- Maximum 4 persons
- Maximum 4 adults
- Maximum 2 children
Junior Suite
- Located close to the beach and pool
- 2 double beds or 1 king bed
- Balcony with garden view
- Bathroom with shower or bathtub
- Larger living area
- Maximum 4 persons
- Maximum 4 adults
- Maximum 2 children
Junior Suite Ocean View
- 2 double beds or 1 king bed
- Balcony with ocean view
- Bathroom with shower or bathtub
- Larger Living area
- Maximum 4 persons
- Maximum 4 adults
- Maximum 2 children
Superior Junior Suite
- 2 double beds or 1 king bed
- Direct access to the beach
- Terrace with ocean view
- Bathroom with shower or bathtub
- Larger Living area
- Maximum 4 persons
- Maximum 4 adults
- Maximum 2 children
Family Room
- Connecting rooms with 2 double beds and 1 king bed
- 2 Private balconies with garden view
- 2 Bathrooms with shower or bathtub
- Family welcome kit
- Maximum 6 adults
- Maximum 2 children
Restaurants
La Plaza
- Buffet for breakfast, lunch and dinner
- International
- Evening dress code: Casual
Hashiru
- à la carte for dinner
- Japanese
- Reservation required
- Evening dress code: Semi-formal
La Hacienda
- à la carte for dinner
- Mexican
- Reservation required
- Evening dress code: Semi-formal
Don Alfredo
- à la carte for dinner
- Italian
- Reservation required
- Evening dress code: Formal
El Puerto
- Lunch : Snack Bar / Dinner : à la carte
- Steakhouse
- Reservation required for dinner
- Evening dress code: Semi-formal
El Chiringuito
- Snack Bar
- Casual
El Colonial
- à la carte for dinner
- Gourmet
- Reservation required
- Evening dress code: Formal
Bars
- La Fuente Lobby bar
- El Teatro Theatre bar
- La Perla Pool bar
- Las Olas Pool bar
- El Chiringuito Beach bar
- La Corona Cigar lounge
- Star Rock Cafe Sports Bar
- La Cupula Lobby bar
- El Puente
- Galaxy Discotheque
Honeymoon Bonus - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.
What's Included
Vacation package bookings include the following:
- Round-trip flights
- Hotel accommodations
- Airport transfers (see exceptions below)
- Departure taxes (see exceptions below)
- Tourist cards (see exceptions below)
- Hotel taxes
All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.
- All meals
- Drinks (typically soft drinks and domestic beer, wine and spirits)
- Daily activities
- Nightly entertainment
- Non-motorized water sports
Items not included:
- Baggage fees (if applicable, see Supplier's terms on reservation page for details)
- Resort and Environmental fees (if applicable) must be paid directly to the hotel
- Travel insurance (mandatory if traveling to Cuba)
- Airport transfers for packages to USA
- Airport transfers for packages to Europe
- Items of a personal nature
NOTE:
- If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
- As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.
| Avg. °C | J | F | M | A | M | J | J | A | S | O | N | D |
| High | 28 | 26 | 28 | 28 | 28 | 29 | 30 | 31 | 31 | 27 | 26 | 26 |
| Low | 17 | 17 | 17 | 18 | 20 | 21 | 22 | 23 | 23 | 20 | 19 | 19 |
| Rain (mm) | 89 | 56 | 41 | 41 | 117 | 178 | 109 | 150 | 229 | 218 | 97 | 109 |
Based on 8988 Reviews
It was an amazing resort, the food was great and the service at the a la carte, the service from Reeshell Thompson went above and beyond, the beach is pristine and the weather was perfect, Can't wait to go back.
I loved the hotel, the location, the food and above all the attitude of the entertainment team, highlighting Josué and his energy that belongs to this team.
I thank the animation team, incredible stay at the hotel, we had a lot of fun with Josué.
The hotel is very good, I love everything, it's great, the hotel staff in general are all very friendly and very willing to help tourists, the entertainment group does a lot of activities and Josue is a very kind and friendly person.
Martini helped us with reservations and information, very friendly. We will return
Excellent experience to go with children. The foam party was very fun. Great water park. The friendliness of the staff is the best. The natural juices from the wave pool are my favorites
Ariadne, an entertainment girl who is always in a good mood, does her job with joy and dedication, giving the best guest service I have ever seen in my life.
The resort is lovely and fairly well maintained with friendly staff. There is plenty of delicious fresh food to eat everywhere spanning the length of the resort from the beach, to the pools, to the regular buffet, and on to the on-site shopping center, in addition to the à la carte restaurants. Aside from the mind-blowing food I ate at the French à la carte, daily tacos on beach and the lunch extravaganza at the pools presents you with fresh and authentic Mexican food.
The place is a bit of a maze so it is a good idea to download the Iberostar app when you arrive, it will allow you to see what is available, how to get places, and also let you book your à la carte restaurants without having to wait in the endless lines, and you don’t need to use data because the entire resort has excellent wifi. Housekeeping has been amazing, the bigger the tip you leave the more fancy they get. I love me some fresh picked flowers. The resort grounds are home to a flock of gorgeous pink flamingos, peacocks and peahensd of course the coatis (super cute rodents that want your food and booze - but don’t because it can make them sick… or drunk I guess lol). And finally, fresh potable water and ice are available everywhere, including on each floor of the hotel rooms.
Some downsides are the entire resort is one looooooooooong line ride, everything you do you need to stand in line for 10 minutes, drinks could be longer, so pack your patience! The concierge folks are a little disorganized and presented me with my welcome package in the middle of day 4 of 7; I wouldn’t have cared much except that I could have used the discounts on the clothes I purchased at the shopping center on day 3. I admit to being super annoyed when the front desk refused a $50 USD bill that they themselves gave me the day before, saying the bill was old and worthless, but I can bring it to my bank when I get home or give it as a final tip to housekeeping; I am sure that I just encountered a null. My room card stops working randomly each day requiring me to stand in lines at the front desk to get into my room at the end of each day, but this could be because it is too close to my phone or something. No one seems to know and it is harmless enough (unless you have blisters on your feet that kill with all the back and forth because sometimes the card won’t work even after they reset it), but after eating and drinking 10,000 calories perhaps it’s the universe giving me some sass. I understand from the bride and groom I was here to see get married that there were hiccups and issues with them not honouring elements of their wedding contract, like price, decoration, and payment schedule. So brides and grooms be aware that contracts do not mean the same thing in Mexico than Canada at least.
Overall, it was great. I’ve been to better resorts for the price but variety is the spice of life. Make sure to be aware of when spring break is to avoid gaggles of painfully un-self aware entitled teenagers and 20 somethings.
I fell in love with the animals and natural beauty of the resort that I would definitely be back one day . Reeshel Thompson was the best concierge who assisted me in almost everything .
The hotel was wonderful , we had a great time thanks to Reeshel who was always there helping us .
Here at bingo we had such a lot of fun, with the entertainment staff, josue and Jireh are so warm and help us with the game so one of our kids can learn how to play bingo, they were so good with the service and we spend a really good night.
IF YOU ARRIVE AT IBEROSTAR BEACH ASK FOR MARTINI, WE STAYED FOR 6 NIGHTS THE BEST CONCIERGE, INVITED US TO VISIT MAYA FOR A SALES PRESENTATION THAT REALLY LASTED 90 MINUTES AS PROMISED THEY GAVE US 5 CATAMARAN COUPONS WHICH WOWWWW WAS SPECTACULAR 👌 AND MOST OF ALL THAT IN THE HOTEL IS A SUPER GOOD EXCURSION. I RECOMMEND THAT YOU TAKE THAT PRESENTATION THAT MARTINI OFFERS YOU. WE ARE LEAVING SUPER HAPPY AND THE HOTEL MEMBERSHIP IS NEITHER TO TALK, THANK YOU MARTINI!!
Absolutely perfect holiday - the food was fantastic, the staff was more than friendly, the service was fantastic, the rooms were absolutely sufficient and the beds comfortable, the entire complex was absolutely well maintained and the wildlife there was present and fascinating every day. If you don't like it there, I can't help you anymore...
Good restaurants, and good service
Amazing resort!
Amazing food and service, the workers are all super nice and there is always something to do.
Uriel and Ariadne have super fun parties with good drinks.
Amazing engagement!! Uriel was great!!!
Iberostar is fantastic! Sergio, Jireh, and the entire Iberostar staff is wonderful. They were so engaging and enthusiastic. They made the trip so fun!
My recent getaway at the Iberostar Paraiso Beach resort in Mexico was one to remember with my girlfriend. From the start, Laura and Alan at the front desk were very welcoming with their friendly vibes.
Throughout our stay, we got to enjoy some seriously cool stuff. Jorge hosted this awesome tasting session where we learned a ton and had a blast. Omar and Marcelo were super helpful in getting us tickets to the Dolce show, which turned out to be a highlight of one of our evenings – they really know how to put on a great performance.
Chilling at the Star Prestige Beach Area was made even better thanks to Ventura and Angel, who made sure we had everything we needed. And can't forget about Hugo and Demetrio – those guys know their cocktails!
Lidia's omelettes at breakfast were the best way to start the day! She was friendly and the omelettes were delicious!
Overall, the vibe at Iberostar Paraiso Beach is just awesome. The staff are super cool, and the place is just perfect for kicking back and relaxing. The ocean was amazingly blue with a white sand beach! We'll definitely be coming back for another round of good times.
