A stunning hotel, in beautiful natural surroundings, on the white sands of Playacar Beach. Tropical gardens with birds and wildlife and winding pools complete the picture. The hotel has two distinct halves: the Quetzal, which features colonial-style paintings and furniture, and the Tucan, which has reproductions of carvings from Mayan ruins. The Iberostar offers excellent value and provides travelers with that comfortable home-away-from-home feel. Featuring a Kids Club, refreshing pools, specialty dining, nearby golf, a luxury spa, honeymoon bonuses, and a picturesque beachfront location, this Riviera Maya hotel is ideal for families, couples, and groups.
The Iberostar Quetzal, is a perfect family-oriented resort geared for families with children. The grounds have a very outdoorsy feel. There is exotic wildlife teeming everywhere, which adds a nice touch to the resort. A lot of the entertainment held are geared more for kids. Great buffet items available. Make sure to check out the Japanese and Steakhouse a la carte restaurants, as they offer quality food and great entertainment. Great pool with plenty of activities to do.
Spring Break Policy
In order to maintain a family oriented environment, IBEROSTAR Hotels & Resorts has decided to implement the following policies:
All groups booked during the months of March and April shall adhere to the following criteria:
- One parent or chaperone aged at least 21 is required in every room
- In the even that any members from the group engage in inappropriate behaviour disrespecting staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement.
- Buffet breakfast, lunch and dinner daily
- 24 hour snacks
- A la carte dining with reservations
- All drinks (domestic beer and cocktails, select international brands, house wine with meals, 24-hours)
- Room service from 11am-11pm
- Kids club
- Non-motorized water sports
- Snorkeling
- Introductory scuba diving lesson
- Tennis
- Sports activities
- Exercise classes
- Daily activities
- Nightly entertainment
- 350 rooms in Villa style 3-storey buildings
- 3 restaurants plus 5 restaurants at Iberostar Tucan
- 6 bars
- 3 pools including 1 adults only pool with swim-up bar and 1 children's pool
- Tennis courts (lit)
- Boutiques
- Gift shop
- Fitness facilities
- Steamroom
- Jacuzzis
- Beauty salon ($)
- Spa ($)
- Dive shop on-site
- Scuba diving on-site ($)
- Meeting and conference rooms ($)
- Free Wi-Fi
- Currency exchange
- Travel agency
- 18-hole golf course 10 minutes away ($)
All rooms include:
- Balcony or terrace
- Air-conditioning
- Ceiling fan
- Hair dryer
- Mini-bar stocked daily (water, soda, and beer)
- Flat screen TV
- Digital safety deposit box
- Coffee and coffee maker
- Iron & Ironing board
- Bathroom with shower
- Wi-Fi
Room
- Maximum Number of Adults 4
- Maximum Number of Children 2
- Maximum Occupancy 4
- 1 King or 2 Double beds
- Balcony with garden or jungle views
- Bathroom with shower
Superior Room
- Maximum Number of Adults 4
- Maximum Number of Children 2
- Maximum Occupancy 4
- 1 King or 2 Double beds
- Balcony with garden or jungle views
- Located near the beach and pool area
Junior Suite
- Maximum Number of Adults 4
- Maximum Number of Children 2
- Maximum Occupancy 4
- 1 King and 2 sofa beds or 2 double beds
- Balcony with garden or jungle views
Junior Suite Oceanfront
- Maximum Number of Adults 4
- Maximum Number of Children 2
- Maximum Occupancy 4
- 1 King and 2 sofa beds or 2 double beds
- Balcony with ocean view
- Located near the beach and pool area
Restaurants
La Gondola
- a la carte for dinner
- Italian
- Reservations required
- Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)
La Marimba
- a la carte for dinner
- Steakhouse
- Reservations required
- Casual dress code
Mare Nostrum
- a la carte for dinner
- Mediterranean
- Reservations required
- Dress code
Bonsai
- a la carte for dinner
- Japanese
- Reservations required
- Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)
Cozumel
- Buffet for breakfast, lunch and dinner
- International
La Hacienda
- a la carte for dinner
- Mexican
- Reservations required, Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)
Tulum
- Buffet for breakfast, lunch
- International
Bars
- El Paso Lobby bar
- La Plaza Theatre bar
- El Kiosco Beach bar
- La Cascada Swim-up bar
- Tikal Lobby bar
- La Mascara Sports bar
- Uxmal Beach bar
Exchange Privileges - Guests staying at this hotel can also enjoy the facilities of the Iberostar Paraiso del Mar/Beach or the Iberostar Cozumel (until 6pm). Transportation is not included.
Honeymooners - Bottle of Champagne, Fruit basket & IBEROSTAR gift. Request when booking. Requires proof of marriage certificate at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.
What's Included
Vacation package bookings include the following:
- Round-trip flights
- Hotel accommodations
- Airport transfers (see exceptions below)
- Departure taxes (see exceptions below)
- Tourist cards (see exceptions below)
- Hotel taxes
All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.
- All meals
- Drinks (typically soft drinks and domestic beer, wine and spirits)
- Daily activities
- Nightly entertainment
- Non-motorized water sports
Items not included:
- Baggage fees (if applicable, see Supplier's terms on reservation page for details)
- Resort and Environmental fees (if applicable) must be paid directly to the hotel
- Travel insurance (mandatory if traveling to Cuba)
- Airport transfers for packages to USA
- Airport transfers for packages to Europe
- Items of a personal nature
NOTE:
- If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
- As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.
| Avg. °C | J | F | M | A | M | J | J | A | S | O | N | D |
| High | 28 | 26 | 28 | 28 | 28 | 29 | 30 | 31 | 31 | 27 | 26 | 26 |
| Low | 17 | 17 | 17 | 18 | 20 | 21 | 22 | 23 | 23 | 20 | 19 | 19 |
| Rain (mm) | 89 | 56 | 41 | 41 | 117 | 178 | 109 | 150 | 229 | 218 | 97 | 109 |
Based on 5517 Reviews
Incredible visit with friends, we had a great time.
Everything was excellent from the beginning to the end of the stay, the attention of all the staff was very good, the specialty dining rooms were very rich, the entertainment staff Ivonne and her group were very inclusive and friendly, we had a wonderful time, it is undoubtedly an option to choose it again
Very nice place, the pool is very beautiful, the cheerleader girls are very nice and entertaining, Frida, Alondra, Alicia, the games are the best, entertaining to the fullest.
Everything was very good, the people were very helpful and the activities were fun.
Aqua fit FF classes that are a little longer! I was left wanting more, thanks to the boys Ivonne, Israel, Andy
The animation was very enjoyable and fun, very good service from Javier (the Chinese) and Emanuel. Excellent!! Alondra and Alicia the best
Martin was one of the best guides we’ve had, he was able to bring so many options too not just me but my whole family as well. He takes time outta his day too make sure everything is great. All workers here are open.
Frank is the best concierge ever! He filled me in on all the tips and tricks to make our trip amazing!
Very nice experience at Iberostar Quetzal!!! We loved it and we all enjoyed it very much!!
Everything was excellent, we wanted to stay for life! Irvin excellent service.
Very friendly Alicia, Ponchó and Abraham, very nice, and attentive, delicious food and very good service
The best hotel with the best animations. Alicia best entertainer very nice
Interesting to see the dancing group!
Edgar is a good friend for information
Very good service, friendly treatment, very delicious food. Clean room. Everything is excellent.
Very good attention from Yacky Ortiz.
Excellent service, excellent food, highly recommended, Jackie's service excellent, We hope to return
Incredible hotel, with a jungle in the middle with animals, the perfect beach. The service is impeccable, the entertainers are very cool.
Incredible facilities, super helpful and friendly staff, spectacular entertainment and entertainment team. This is the second time I come and everything is always wonderful.
Would recommend to any friend to come here. Gorgeous beach. Good food. Some parts of resort were aging but love the eco focus and all the wildlife. Monkeys and lots more! Edgar gave us something nice
Edgar from customer service gave us his attention in a very friendly manner.
Had an really incredible time at Iberostar quetzal. Great location, beautiful facilities and the absolute nicest staff. Edgar was very welcoming and super helpful. Also loved the natural setting and animals on the grounds. Great for our large family group.
