A stunning hotel, in beautiful natural surroundings, on the white sands of Playacar Beach. Tropical gardens with birds and wildlife and winding pools complete the picture. The hotel has two distinct halves: the Quetzal, which features colonial-style paintings and furniture, and the Tucan, which has reproductions of carvings from Mayan ruins. The Iberostar offers excellent value and provides travelers with that comfortable home-away-from-home feel. Featuring a Kids Club, refreshing pools, specialty dining, nearby golf, a luxury spa, honeymoon bonuses, and a picturesque beachfront location, this Riviera Maya hotel is ideal for families, couples, and groups.
Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes to Cancun, 45 minutes from the airport.
The Iberostar Tucan, is a perfect family-oriented resort geared for families with children. The grounds have a very outdoorsy feel. There is exotic wildlife teeming everywhere, which adds a nice touch to the resort. A lot of the entertainment held is geared more for kids. Great buffet items available. Make sure to check out the Japanese and Steakhouse a la carte restaurants, as they offer quality food and great entertainment. Great pool with plenty of activities to do.
In order to maintain a family oriented environment, IBEROSTAR Hotels & Resorts has decided to implement the following policies:
All groups booked during the months of March and April shall adhere to the following criteria:
- One parent or chaperone aged at least 21 is required in every room
- In the even that any members from the group engage in inappropriate behaviour disrespecting staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement.
- Buffet breakfast, lunch and dinner daily
- 24 hour snacks
- A la carte dining with reservations
- All drinks (domestic beer and cocktails, select international brands, house wine with meals, 24-hours)
- Room service from 11am-11pm
- Non-motorized water sports
- Snorkeling
- Introductory scuba diving lesson
- Tennis
- Sports activities
- Exercise classes
- Daily activities
- Nightly entertainment
- 350 rooms in Villa style 3-storey buildings
- 5 restaurants plus 3 restaurants at Iberostar Quetzal
- 6 bars
- 4 pools including 1 Adults only pool with swim-up bar and 1 Children's pool
- Tennis courts (lit)
- Boutiques
- Gift shop
- Fitness facilities
- Steamroom
- Jacuzzis
- Beauty salon ($)
- Spa ($)
- Dive shop on-site
- Scuba diving on-site ($)
- Meeting and conference rooms ($)
- Free Wi-Fi
- Currency exchange
- Travel agency
- Parking
- 18-hole golf course 10 minutes away ($)
All rooms include:
- Balcony or terrace
- Air-conditioning
- Ceiling fan
- Hair dryer
- Mini-bar stocked daily (water, soda, and beer)
- Flat screen TV
- Digital safety deposit box
- Coffee and coffee maker
- Iron & Ironing board
- Bathroom with shower
- Wi-Fi
Room
- Maximum Number of Adults 4
- Maximum Number of Children 2
- Maximum Occupancy 4
- 1 King or 2 Double beds
- Balcony with garden or jungle views
- Bathroom with shower
Superior Room
- Maximum Number of Adults 4
- Maximum Number of Children 2
- Maximum Occupancy 4
- 1 King or 2 Double beds
- Balcony with garden or jungle views
- Located near the beach and pool area
Junior Suite
- Maximum Number of Adults 4
- Maximum Number of Children 2
- Maximum Occupancy 4
- 1 King and 2 sofa beds or 2 double beds
- Balcony with garden or jungle views
Junior Suite Oceanfront
- Maximum Number of Adults 4
- Maximum Number of Children 2
- Maximum Occupancy 4
- 1 King and 2 sofa beds or 2 double beds
- Balcony with ocean view
- Located near the beach and pool area
Restaurants
La Gondola
- a la carte for dinner
- Italian
- Reservations required
- Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)
La Marimba
- a la carte for dinner
- Steakhouse
- Reservations required
- Casual dress code
Mare Nostrum
- a la carte for dinner
- Mediterranean
- Reservations required
- Dress code
Bonsai
- a la carte for dinner
- Japanese
- Reservations required
- Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)
Cozumel
- Buffet for breakfast, lunch and dinner
- International cuisine
La Hacienda
- a la carte for dinner
- Mexican
- Reservations required
- Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)
Tulum
- Buffet for breakfast, lunch
- International cuisine
Bars
- El Paso Lobby bar
- La Plaza Theatre bar
- El Kiosco Beach bar
- La Cascada Swim-up bar
- La Mascara Sports bar
- Uxmal Beach bar
Exchange Privileges - Guests staying at this hotel can also enjoy the facilities of the Iberostar Paraiso del Mar/Beach or the Iberostar Cozumel (until 6pm). Transportation is not included.
Honeymooners - Bottle of Champagne, Fruit basket & IBEROSTAR gift. Request when booking. Requires proof of marriage certificate at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.
What's Included
Vacation package bookings include the following:
- Round-trip flights
- Hotel accommodations
- Airport transfers (see exceptions below)
- Departure taxes (see exceptions below)
- Tourist cards (see exceptions below)
- Hotel taxes
All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.
- All meals
- Drinks (typically soft drinks and domestic beer, wine and spirits)
- Daily activities
- Nightly entertainment
- Non-motorized water sports
Items not included:
- Baggage fees (if applicable, see Supplier's terms on reservation page for details)
- Resort and Environmental fees (if applicable) must be paid directly to the hotel
- Travel insurance (mandatory if traveling to Cuba)
- Airport transfers for packages to USA
- Airport transfers for packages to Europe
- Items of a personal nature
NOTE:
- If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
- As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.
| Avg. °C | J | F | M | A | M | J | J | A | S | O | N | D |
| High | 28 | 26 | 28 | 28 | 28 | 29 | 30 | 31 | 31 | 27 | 26 | 26 |
| Low | 17 | 17 | 17 | 18 | 20 | 21 | 22 | 23 | 23 | 20 | 19 | 19 |
| Rain (mm) | 89 | 56 | 41 | 41 | 117 | 178 | 109 | 150 | 229 | 218 | 97 | 109 |
Based on 7900 Reviews
Great attention and service, an excellent place to enjoy with family and friends. We had a very fun weekend!!!
I visited the hotel with friends and we had a truly incredible time, we really liked the food and the drinks too, the friendliness of the staff was always very good, I definitely recommend it to everyone and I hope to return soon.
A great experience, the truth is that you don't want to leave, even if we are locals, thank you all for the experience and the attention, this will surely be repeated. I stayed in Quetzal and everything was impeccable, thank you, thank you.
Isai helped me a lot with information and also got me access to the Italian restaurant, thank you very much. Excellent collaborator and person🩷his treatment is the best!!!!
Fantastic place to spend your holidays 🥳🥳🥳
Fantastic people around. Fantastic entertaining.
One of the best all inclusive resorts, located on a township well protected, on the beach side sharing a bunch of other resorts., Very well maintained huge pool that's friendly for kids / adults and can take in as much crowd but still very open to swim., Great food options (ateast 5 to 7 restaurants) and a good variety of options for veggies., staffs are so kind and very helpful.
The rooms are pretty good but old structures, but the wouldnt be a big concern., have great ambience overall, a forest type theme and lot of peacocks to grace.
Will give a 4.5 star out of 5 and definitely feel like visiting this chain again.
Very good place. Abraham was very kind with his attention!
Very good hotel, recommended and Abraham is a genius😁
the entertainment is so good. especially my friend abraham is a legend.
The experience was great, what we suggest is that the themed restaurants have an exclusive restaurant menu, because the buffet has the same dishes as the themed ones, it wouldn't make sense, the rest was all spectacular, the entertainment was very good, and the guys were great
Excellent attention from the animators, especially from Ivonne and Luis (Po cho)
The excellent co
Ida and the bar.
A spectacular place, it has all the amenities, it is very quiet, safe and with an excellent view and location. Without a doubt, I will return soon. Thanks to young Jan for the attention and good welcome at Tucan!
The animals and jungle on this property were awesome! We suggest taking an early morning walk to take it all in. Food was delicious and most al a carte don’t require a reservation. Vicent was an excellent server in Tulum buffet. Great shows and programs for kids through Star Camp. The Star Friends did a great job of making everyone feel included, especially by the pool. Very few outlets in the room. For shopping we suggest going out of the resort and taking the 10 minute walk to Playacar Plaza.
Great service and nice food - a lovely break from the buffet!
Everything was very nice and complete, the beach was perfect… Cony was very attentive and friendly, she helped us with our concerns and more. All perfect
I spent a week at Iberostar Cozumel and Playa del Carmen/Tucan. They are both wonderful and beautiful resorts. I plan to return next year with my wife and daughter. I had the pleasure of sitting down with Cony who told me quite a bit about being a member of Iberostar which I am very interested in. Cony took her time answering my thousands of questions, she was very professional and I know she probably has a dry tongue by now but she was very kind and patient nonetheless. Thank you very much for having staff who work here who are professional, kind and cordial! ⭐️⭐️⭐️⭐️⭐️
I spent a week at Iberostar Cozumel and Playa del Carmen/Toucan. They are very wonderful and beautiful places, I plan to return next year with my wife and daughter. I had the pleasure of sitting down with Cony who told me quite a bit about being a member of Iberostar which I am very interested in. Cony took her time answering my thousands of questions, very professional and I know she probably has a dry tongue but she is very kind. Thank you very much for having people who work here who are professional, kind and cordial! ⭐️⭐️⭐️⭐️⭐️
I just wanted to express my gratitude for the amazing Bootcamp classes led by Erika. She's fantastic!
Also, Jorge's LAB class was excellent!
Both are incredibly professional and friendly. Thank you for the enriching experience!
Best regards,
Patrícia Videira
It is our second hotel in the Iberostar Chain, we loved it and my family and I had good experiences. Thanks to Young Jan for helping us get a reservation for the Japanese Restaurant
Delicious!
The place is splendid, I leave satisfied and would come again. Thanks to Jan for helping us throughout the week recommending places to visit in Playa del Carmen, you are welcome in Rosario, Argentina, greetings!
