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Krystal Ixtapa Vacations

3.9 - 6849 Reviews
Ixtapa, Mexico
Krystal Ixtapa is all you would want in a vacation, and more. You’ll enjoy an expansive stretch of golden sand beach, convenient access to nightlife and restaurants, and spectacular ocean views from the privacy of your balcony. Enjoy it’s famous Casablanca style Bogart’s Restaurant and the famous Christine Disco.
Location: Directly on the beach in the Ixtapa hotel zone adjacent to the Marina Golf Course, 10 min from the town of Zihuatanejo, 20 min from the airport.
Our Opnion
Located in the hotel zone, Krystal Ixtapa is a good 4 star property. Nice rooms and a great pool over looking the ocean with a swim up bar. Located next to Christine's nightclub, this hotel is naturally good for singles and couples looking to partake in Ixtapa's nightlife.
Important Info
Formerly NH Krystal Ixtapa. Some restaurants may be open for certain meals only and limited visits may apply. Dress code & reservations may be in effect for some meals. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

  • Breakfast, lunch or dinner at the Grill and Mexican restaurants
  • 1 a la carte dinner/ week at Bogart's international restaurant
  • Snacks by poolside 12pm-5pm
  • Christmas & New Year's Eve Gala Dinner
  • Domestic drinks
  • Fitness centre
  • Daily activities
  • Nightly entertainment
  • Entrance to Christine Disco (drinks not included)

  • 255 rooms
  • 3 a la carte restaurants (international, Grill and Mexican)
  • Snack bar
  • Room service (minimal per service charge)
  • 2 Bars
  • Swimming pool
  • Fitness centre
  • Watersports centre (fee)
  • Gift shop
  • Beauty salon
  • Car rental
  • Business centre w/meeting rooms (fee)
  • Marina Ixtapa Golf Course nearby

Hotel Rooms include:
  • 1 king or 2 double beds
  • Air-conditioning
  • TV
  • Mini-bar & coffee maker (fee)
  • Full bathroom
  • Balcony w/oceanview
  • Max occupancy 4 persons

Honeymoon & Anniversary Bonus - Receive a small wedding cake for 2 and bottle of domestic champagne in room upon arrival. Marriage certificate to be presented at check-in.

Wedding Packages - Are available. Please inquire for details and pricing.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

What's Included

Vacation package bookings include the following:

  • Round-trip flights
  • Hotel accommodations
  • Airport transfers (see exceptions below)
  • Departure taxes (see exceptions below)
  • Tourist cards (see exceptions below)
  • Hotel taxes

All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.

  • All meals
  • Drinks (typically soft drinks and domestic beer, wine and spirits)
  • Daily activities
  • Nightly entertainment
  • Non-motorized water sports
Items not included:
  • Baggage fees (if applicable, see Supplier's terms on reservation page for details)
  • Resort and Environmental fees (if applicable) must be paid directly to the hotel
  • Travel insurance (mandatory if traveling to Cuba)
  • Airport transfers for packages to USA
  • Airport transfers for packages to Europe
  • Items of a personal nature
NOTE:
  • If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
  • As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.


Avg. °CJFMAMJJASOND
High303031313233333332323131
Low202022232425252524242321
Rain (mm)122187775150802853
3.9 Google Rating
Based on 6849 Reviews

Excellent hotel, very comfortable and perfect attention from the staff.

It is a nice place, good service, very attentive, friendly staff, we would definitely return

Excellent service and very friendly staff..the instructions are 10

The hotel is on the beach, the room has a sea view.
There are only 2 restaurants and they don't have a variety of food apart from the fact that they add a lot of onion to the stews.
They have few beds and you can't leave your things on them because the guards come and take them away.
The only redeeming feature is the specialty restaurant *Bogart*, very good service and food, but it requires reservation and you have to have a minimum number of nights booked at the hotel to be given the pass.

The hotel infrastructure is good, they lack some maintenance but in general it is good, also the attention of the waiters, all very helpful, their buffet food is good, what any hotel for its price and category would offer you, also the hotel points towards the beach and has very good accessibility, which makes it very comfortable

But very bad choice of lifeguards, freeloaders and harassers, one of them touched my 15-year-old niece, and he acted stupid, I think they should do an exam on their lifeguards to confirm that they are not mentally ill, so as not to make more scandal and putting people through a bad time, we had to let it go, but with grief, a lot of people are his lifesavers, I hope one day life will return the bad thing he did to my niece and I don't want to imagine How many more little girls, my niece did not remain silent, but be very careful with the "lifeguards" who are there to provide "service"

The activities are too much fun with the instructor Fernándo, mainly aquaerobics

Very nice hotel, very good service, people very friendly and very helpful, we were doing an activity with Fernando in aquatic exercises

Excellent hotel and service from its employees, the food is really delicious, for the price it seems a little high to me
The only bad thing I saw was that the pillows are very cheap and bad, you can't sleep but in general the whole hotel was excellent.

It is a very nice and very complete hotel at the foot of the beach, however there are still some details that could be improved.

The food is very bad in general the service is friendly and attentive

The girl at the desk has a hard time being nice... They concern

Good service, the staff is very kind and friendly, from the restaurant, the buffet meals are richer than I expected.
At the entrance you can book a photo session, the photographers are experienced, it is worth trying, recommended (the session is free but the photos have an additional cost, they are digital)

Regarding the hotel facilities there were no problems, only that they did not respect the double room and gave us a king size bed, the breakfast like in all hotels was nothing extraordinary, the staff was friendly. But the bad thing is the insistence to offer you memberships!!!! They approached us twice and they didn't understand that we weren't interested, by having to ask them to leave us alone they were wasting our time, instead of taking advantage of it.

If you want to stay in a noise hotel at all hours this hotel is for you. The rooms are shabby. Upon possession our room was very dusty and little red bugs were crawling on the furniture. The sliding door required a Herculean effort to open and close. The rooms have no refrigerators. Our thermostat was erratic. Checking in moves at a snails pace. No Wi-Fi in the room. I wouldn’t stay there again for free.

The perfect place to relax!!!!

Very good attention to the best experiences in Ixtapa, the super affordable cost and the food, especially the dinners were wonderful, a family plan where we all enjoyed, the entertainment as well as the activities, really recreational

The hotel, food, location and service in general were very good.
But there was one detail, my daughter forgot her airpods in the room. I called reporting the forgetfulness and sending them a screenshot with their location and marked the hotel, since they argued that if they had stayed in the room the staff would report everything, but even with the proof that I sent them they did not resolve anything for me. ☹️

Personally, I think they should improve. The super unsafe floors do not comply with safety measures, everyone slips, every so often my children fell when they came out of the pools. There was never internet in our room, we spoke to the reception and they always told us that the Systems team would come the next day and it never showed up in the 4 days we stayed. The rooms are old and the sliding door that leads to the balcony did not close. Remember that it is a Family Hotel and it must be perfect to avoid accidents, especially with children. What if the Restaurants, Bars and Entertainment Staff are very Friendly

24-04-19-03-24
24-04-19-03-24

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