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Occidental at Xcaret Destination Vacations

4.7 - 19171 Reviews
Riviera Maya, Mexico

The Occidental at Xcaret Destination is a magnificent resort designed as almost a town unto itself! Its international character is reflected in the culinary variety on more than 20 restaurants & bars to choose from, 5 swimming pools, numerous shops and a lively disco. The extensive facilities and activities also include a Turkish spa, archery court, ecological and cultural hike, and bike tours. 

The Occidental at Xcaret Destination offers each guest a greatly discounted day pass to the breathtaking natural wonder of the eco-archeological Xcaret Park. Located adjacent to the resort and within walking distance, travelers with a taste for eco-touring and adventure can explore the remains of a Mayan village, snorkel through ancient caves and underwater gardens, swim with dolphins, or observe jaguars, butterflies, tropical birds and other indigenous species in their natural habitat. Discounted tickets for Xcaret Park may be purchased at the resort's front desk.

Location: On a man-made beach, next to Xcaret Eco-Park, 10 minutes from Playa del Carmen, 50 minutes from the airport.

Our Opnion

The Occidental at Xcaret Destination is a great location for families and couples who want to explore the Riviera Maya. It is located right next to the Xcaret water park where you can snorkel amongst thousands of fish, swim with dolphins and much more. The biggest downside to this resort is that the beach, while nice, is man-made and fairly small. Clean facilities and friendly staff.

Important Info
Resort layout may not be suitable for those who have difficulty walking. 

  • Breakfast, lunch and dinner daily
  • Snacks
  • Unlimited Domestic and International drinks, House Wine included
  • In-room mini-bar with water, soft drinks and beer 
  • Kids club
  • Lounge chair and towels (pool/beach)
  • Non-motorized water sports
  • Tennis
  • Mini-golf
  • Volleyball
  • Archery
  • Fitness facilities
  • Aerobics
  • Pool table
  • Daily activities
  • Nightly entertainment
  • Free admission to the Disco, drinks included

Transat Holidays Distinction Inclusions

  • Transportation (direct transfers between airport and complex)
  • A la carte dinners (4/week, reservations required)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Selected international drinks (unlimited) 
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • Concierge service

Royal Club Inclusions

  • 24-hour room service
  • Fully-equipped bathroom with hot tub
  • Superior bedding and pillows
  • Bathrobe and slippers
  • Luxury toiletries
  • Minibar restocked daily
  • Preferential check-in
  • Solarium with waiter service
  • Concierge service
  • A la carte restaurant exclusive to Royal Level guests
  • Nightly turndown service
  • Free Wi-Fi included and access to a computer located in the lobby lounge

Unlimited Xcaret Xperience Inclusions

  • Unlimited access and multi entrance all day long to Xcaret park facilities
  • Reserved area at the Gran Tlachco Theater during the 'Xcaret Mexico Espectacular' show
  • VIP Check-In
  • In room robes and slippers during stay
  • Bottle of tequila and fruit plate in room
  • Complimentary mini-bar refilled daily
  • 10% discount in souvenir shops at the Xcaret Park (restrictions apply)
  • 30% off 90-minute "WAYAK" special Mayan Massage
  • Private eco-cultural tour for the Hotel's guests
  • Free access to the children's activity - Archaeologist for one day
  • Free delivery to the room of purchases made at any of the stores in Xcaret Park
  • $920USD Resort & Park Credit broken down as follows:
    • $500 RESORT CREDIT at Occidental Grand Xcaret
    • $420 USD Discounts in Tours & Activities for use Inside the Parks

*A 7 night minimum stay is required when reserving any of the Unlimited Xcaret Xperience room categories.

  • 765 rooms in several 1-3-storey buildings
  • 11 restaurants, including 5 a la carte 
  • Snack bars
  • 10 bars
  • Disco
  • Beach Club
  • 5 outdoor pools
  • Jacuzzis
  • Children's pool at Kids' Club
  • Eco-archeological Xcaret Park ($)
  • 2 tennis courts
  • 2 paddleball courts
  • Shopping
  • Mini-mart
  • ATM
  • Business centre
  • Wi-Fi ($)
  • Fitness facilities
  • Full service spa with sauna ($)
  • Beauty salon ($) 
  • Laundry services ($)
  • 24 hour medical service ($)
  • Fishing Charters and Dive Center 
  • Car rental
  • Golf nearby

All rooms include: 

  • Air-conditioning
  • Cable/Satellite TV
  • Mini-bar
  • Coffee/tea maker
  • In-room safe
  • Bathroom with shower
  • Hairdryer
  • Balcony or terrace

Deluxe Room

  • 1 king or 2 double beds
  • Wi-Fi ($)
  • Balcony or terrace with garden view
  • Max occupancy 4 persons
  • Maximum 3 adults
  • Maximum 2 children

Deluxe Concierge

  • 1 king or 2 double beds
  • Wi-Fi ($)
  • Balcony or terrace with garden view
  • Bathrobes and slippers in room
  • Concierge service
  • Max occupancy 4 persons 
  • Maximum 3 adults
  • Maximum 2 children

Deluxe Romance

  • 1 king or 2 double beds
  • Wi-Fi ($)
  • Balcony or terrace with garden view
  • Bathrobes and slippers in room
  • Mini-bar restocked daily 
  • Massage (30 minute couples massage at the spa)
  • Bottle of wine in room upon arrival
  • Breakfast (morning continental breakfast in bed, once/stay, contact your concierge)
  • Dinner (romantic dinner, once/stay)
  • Treats (chocolate covered strawberries)
  • Max occupancy 4 persons 
  • Maximum 3 adults
  • Maximum 2 children

Junior Suite 

  • 1 king or 2 double beds
  • Living area with sofa
  • Wi-Fi ($)
  • Balcony or terrace with garden view
  • Bathrobes and slippers in room
  • Bottle of sparkling wine in the room
  • Strawberries with chocolate
  • Continental breakfast in bed on one morning during your stay (bookings must made in advance with the concierge)
  • Max occupancy 3 persons 
  • Maximum 3 adults
  • Maximum 1 child

Junior Suite Concierge

  • 1 king or 2 double beds
  • Living area with sofa
  • Wi-Fi ($)
  • Balcony or terrace with garden view
  • Bathrobes and slippers in room
  • Bottle of sparkling wine in the room
  • Strawberries with chocolate
  • Continental breakfast in bed on one morning during your stay (bookings must made in advance with the concierge)
  • Max occupancy 3 persons 
  • Maximum 3 adults
  • Maximum 1 child

    Royal Level Luxury 

    • Exclusive section
    • Spacious and elegantly appointed
    • 1 king or 2 double beds
    • Wi-Fi (fee)
    • Balcony or terrace with garden view
    • Bathrobes and slippers in room
    • Hydromassage tub
    • Mini-bar restocked daily
    • See All Inclusive section for complete list of inclusions
    • Max occupancy 4 persons 
    • Maximum 3 adults
    • Maximum 2 children

    Restaurants

    Le Buffet

    • Buffet for breakfast, lunch and dinner
    • International Cuisine
    • Dress code: Casual

    Sonora Grill

    • A la Carte for dinner
    • Steakhouse
    • Evening dress code: Formal

    La Hacienda

    • A la Carte for dinner
    • Mexican Cuisine
    • Evening dress code: Formal

    Los Olivos

    • A la Carte for dinner
    • Italian Cuisine
    • Evening dress code: Formal 

    D'Oriental

    • A la Carte for dinner
    • Asian Fusion Cuisine
    • Evening dress code: Formal  

    Paco's Tacos

    • A la Carte for dinner
    • Mexican Cuisine
    • Evening dress code: Casual 

    La Piazza

    • Pizzeria (dinner)
    • Evening dress code: Casual 

    El Lago

    • Snack Bar  

    El Pescador

    • A la Carte for dinner
    • Seafood Cuisine
    • Reservation required
    • Evening dress code: Formal  

    Club de Playa

    • Buffet for breakfast and lunch
    • International Cuisine

    Royal Club

    • A la Carte for breakfast, lunch and dinner
    • Royal Club section only
    • Evening dress code: Semi-formal 

    Bars

    • Lobby Bar
    • La Caleta Beach bar
    • La Terraza Main Bar
    • La Bodequita Theatre bar
    • El Hundido Pool bar
    • Sports Bar
    • Disco Palenque
    • El Lago Snack Bar
    • Flamencos Sports Bar 
    • Bar Cangrejos 

    Honeymooners - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel. 

    Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

    Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

    Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

    Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

    Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

    Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

    Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

    What's Included

    Vacation package bookings include the following:

    • Round-trip flights
    • Hotel accommodations
    • Airport transfers (see exceptions below)
    • Departure taxes (see exceptions below)
    • Tourist cards (see exceptions below)
    • Hotel taxes

    All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.

    • All meals
    • Drinks (typically soft drinks and domestic beer, wine and spirits)
    • Daily activities
    • Nightly entertainment
    • Non-motorized water sports
    Items not included:
    • Baggage fees (if applicable, see Supplier's terms on reservation page for details)
    • Resort and Environmental fees (if applicable) must be paid directly to the hotel
    • Travel insurance (mandatory if traveling to Cuba)
    • Airport transfers for packages to USA
    • Airport transfers for packages to Europe
    • Items of a personal nature
    NOTE:
    • If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
    • As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.


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    Rain (mm)8956414111717810915022921897109
    4.7 Google Rating
    Based on 19171 Reviews

    We loved the attention of the waiter Arturo Torres from the snack area of ​​the pizzeria. We appreciate your great attention and service. Congratulations.

    All very well. Excellent fast service and delicious food. Arturo Torres thank you for everything

    The service was excellent, incredible facilities, everyone in the hotel has a service attitude, in the pizzeria Arturo Torres served us excellently

    Excellent hotel. All its facilities are top-notch and the attention from all the staff is great, very friendly and helpful, especially Arturo Torres, who served us at the pizzeria and recommended delicious things to us.

    Excellent service from Arturo in the tacos.

    Carlos was an amazing in Paco’s Tacos

    The dinner at the Oriental with our server Bellita Cen was amazing! So excellent! I highly recommend it. Order the fried ice cream.

    Got served by Juan Carlos Dorantes at Pacos Tacos and he was the greatest! Kept checking on us & very welcoming!

    Occidental has amazing grounds where you feel one with nature, fun activities and the best service. We had a pleasure of being served by Roman during our stay he offered great service and made our stay so fun. I highly recommend.

    Roman the bartender is a 6 out of 5 stars! Highly recommend visiting him at the snack bar!

    When paying such a high price for a "royal" upgrade you naturally expect a lot. From the moment we arrived to the moment we left we were treated poorly by the majority of the staff in royal level. The only helpful and lovely member of staff on royal concierge was Abril.
    On arrival you are expected to walk ten minutes minimum from the main lobby to royal level where you check in with you cases. We were only given a buggy lift there due to my partner's mobility issue otherwise we were told it's not offered. However once you are checked in at RL, you can request the buggy service to take you around where you want to go within the resort at limited times only. We stayed in the suite in royal level which is just like the junior suites elsewhere but larger with a huge hot tub bath. Minibar restocked daily (although Mirinda, the best one, never got restocked) with a few water bottles inside plus two room temperature bottles daily. A bottle of house red wine is also there. For a room and upgrade of this calibre I would expect spirit's in the room. Room service is included which we made good use of. We did not have the Nespresso coffee machine in our room as advertised. There are no luxury bathrooms amenities as advertised either. The royal level pool is a nice private area but not enough room for all guests at once. RL restaurant is ok, nothing exceptional. Breakfast was hit and miss and my partner was served mouldy fruit one morning and nothing was done about it, staff didn't care at the front desk. If anything they asked US what do they want them to do? Most times room service wasn't very hot and the same with breakfast. Our best meal there at breakfast was on the last day lol! We dined at three of the specialty restaurants booked through our concierge, all three were awful food so didn't bother with the Asian restaurant. Note this was not part of RL but still needs to be mentioned. Waiter spilt champagne and food three times over us in the Italian restaurant and all dishes had the same tasteless watery tomato sauce. Mexican, my tacos had plain boiled unseasoned chicken and was inedible. The seafood restaurant was warm food, one cold soup and fatty octopus.

    The drinks however, cocktails mainly, are amazing. So many nice ones and many bartenders will mix up special ones for you. I thoroughly enjoyed many frozen blue margaritas!

    The location is STUNNING, full of wildlife. Location gets 5 stars but that's about it.

    Overall was it worth an extra £660 ($840) for 7 nights ? Absolutely not. If you decide to stay in RL, good luck!

    Roman at the snack bar is mi amigo!

    I think this location is probably suited well to a family with young children who want the ease and convenience of everything in one location. It’s an easy journey to Xcaret park which is its main draw. It has some very nice pools. The adults only pool was a nice little area where you can enjoy swimming with tropical fish in a controlled environment. The property overall is gorgeous. The lagoon was pretty but small. Great for little kids though.

    Staff were all excellent and kind. Absolutely no complaints there.

    We ordered a strawberry package for the room which was only $10 extra but getting it required multiple calls and a trip to the desk where they didn’t know if we would get it but also didn’t want to refund it. Left a bad taste in my mouth that if we had had a bigger issue it would not have been resolved satisfactorily. We did finally get the strawberries but they tasted terrible and stale.

    The big downside of this resort was the food. It was bland and not good. Mostly American fare with a lot of carb heavy options. The cocktails were pretty good but very light on alcohol. The only beer options were Modelo and Corona light. Not the best not the worst.

    The hotel is decent, but the service is awful, our son had an accident two days before our vacation, broke his ankle and wasn’t able to go with us, we called reservations that same day and they told us the hotel personnel would be able to modify the reservation once we got to Xcaret. When we arrived to the hotel they told us that because it was a Saturday,the person in charge was gone until Monday,so we were now unable to use our Xcaret passes because they had put a hold on our card.. so we wasted two days.So now on Monday,first thing in the morning we went to the front desk to talk to the supervisor Josef Bravo and they had us waiting literally for 4 hrs,when we could’ve been enjoying the pool at the least.After speaking to 3 different employees, Aránza Aguirre, one of them we asked to speak to the manager in charge Josef and after talking to him he went to the back and didn’t come back out come back. 2hrs later come back to check told us he was still working on it, two more hrs same thing. To make a long story short we got nothing back, treat us like we want something for free make us Waste 3 days and a bad experience over all! There should be policies in place for this kind of situations. It is ridiculous! we even ask for in hotel credit to use. we presented Dr. letters and everything! This vacation became a nightmare after all, not coming back.

    The hotel is nice, I found good service but I also found that they ignored me, I was standing in front of the girl and the guys at the bar and they only ignored me, serving foreigners who arrived waaaay after me.

    Rigoberto May at Del Pescado was very excellent!

    The general service at the hotel is excellent, in the oriental restaurant the waitress Bellita Cen was very friendly and provided excellent service, highly recommended.

    Jorge gave us everything we asked for quickly. He’s an excellent server.

    One of the best places I've ever stayed. They absolutely do not deserve some of the bad reviews they have. I witnessed some bad customers here first hand (air con not cold enough, then why did you come somewhere hot?), just outrageous demands that didn't make sense.

    The animals, pools, lawns, mini golf, everything was so clean! I saw staff cleaning everyday!!

    Room service could be better is the only complaint I have. We received new towels but water wasn't refilled everyday.

    Each restaurant had something really good each of us liked. Some blew us away ay. I want to thank Gualdemar at the Italian restaurant, Sergei, and honestly everyone who's served us. The service has been excellent!!

    Food at Oriental was the highlight of the entire stay. We were served by Monica who went out of the way to provide excellent service and took care of us. Definitely recommend to book in advance and try out this nice little gem at Riviera Maya!

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