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Riu Cancun Vacations

4.4 - 9633 Reviews
Cancun, Mexico

This incredibly striking ocean-side high rise resort towers over Cancun, boasting the glamor and fantastic service that Riu customers have grown to rely on. Riu Cancun provides you with a variety of tasty restaurants and modern rooms complete with in-room liquor dispensers, mini-bar and wonderful ocean views. Soothe yourself in the gorgeous infinity-style pools with views of the mesmerizing turquoise Caribbean ocean, or enjoy cocktails with friends at the swim-up bar.

Location: Directly on the beach next to the Riu Palace Las Americas, 5 minutes to downtown, 15 minutes from the airport.

Our Opnion

The Riu Cancun is an excellent and very popular all inclusive resort that is in a great location, close to lots of shopping and nightlife. The buffets are wonderful with lots of different cooking stations and the a la carte restaurants are a tasty diversion from the buffet. There is good snorkeling right off the beach. The Riu Cancun is a good hotel choice for couples, singles and families alike. If you want peace and quiet, you can relax at the adults only pool. If you want lively entertainment, you can get moving by the activities pool! Rooms are clean and have great ocean views. Renovations in 2014 have upgraded guest rooms, added a new pool, revamped restaurants as well as the lobby and facade.

  • Buffet breakfast, lunch and dinner daily, choice of 2 seatings for buffet & made-to-order food stations at dinner
  • Continental breakfast
  • Snacks 
  • A la carte dining; no reservations required
  • Unlimited Domestic beer & drinks and select Imported drinks 24 hrs
  • In-room mini-bar w/bottled water, soft drinks, and beer (restocked regularly)
  • In-room liquor dispensers (restocked regularly)
  • 24 hour inclusive club with self-service snacks, cocktails, sodas and juices
  • Lounge chairs & in-pool lounge chairs, umbrellas and towel service (pool/beach)
  • Kids club
  • Non-motorized watersports
  • Introductory scuba diving lesson in pool
  • Use of gym and sauna
  • Daily activities
  • Nightly entertainment including live shows
  • Entrance to Disco, drinks included

  • 569 guest rooms
  • 2 buffet restaurants with made-to-order food stations
  • Poolside buffet restaurant
  • 3 a la carte restaurants
  • Snack bar
  • Several bars including Lobby bar
  • Disco
  • 4 pools including: Infinity-style swimming pools and pool w/swim-up bar & wet tables
  • Terrace solarium
  • Jacuzzis
  • Watersports centre
  • Lit tennis courts (nearby)
  • Gift shop
  • Full spa including sauna & jacuzzi ($)
  • Beauty salon
  • Children's playground and mini-club
  • WiFi in lobby

Oceanview Room

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Balcony or terrace
  • Max occupancy 3 adults & 1 child or 2 adults & 2 kids

Junior Suite Oceanview

  • 1 king bed or 2 double beds
  • Integrated lounge area with sofa bed
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Balcony or terrace
  • Max occupancy 3 adults & 1 child or 2 adults & 2 kids

Oceanview Suite

  • 1 king bed 
  • Integrated lounge area with sofa bed
  • Hyrdromassage bathrub in room 
  • Additional shower cabin
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Big terrace
  • Ocean view

Restaurants

Kulinarium

  • A la carte  for breakfast, lunch and dinner
  • Gourmet 
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

Kawachi

  • A la carte  for breakfast, lunch and dinner
  • Asian Cuisine
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

Steakhouse

  • A la carte  for breakfast, lunch and dinner
  • Steakhouse
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

La Toscana

  • A la carte with buffet starters and dessert  for breakfast, lunch and dinner
  • Italian 
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Turquesa

  • A la carte 
  • Steakhouse

Coral

  • A la carte
  • International

Bars

  • La Punta Lobby bar
  • La Fiesta Sports bar
  • Corner bar Lounge
  • Wet'n Drinking swim-up bar

Honeymoon Bonus - To receive honeymoon amenities please request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

What's Included

Vacation package bookings include the following:

  • Round-trip flights
  • Hotel accommodations
  • Airport transfers (see exceptions below)
  • Departure taxes (see exceptions below)
  • Tourist cards (see exceptions below)
  • Hotel taxes

All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.

  • All meals
  • Drinks (typically soft drinks and domestic beer, wine and spirits)
  • Daily activities
  • Nightly entertainment
  • Non-motorized water sports
Items not included:
  • Baggage fees (if applicable, see Supplier's terms on reservation page for details)
  • Resort and Environmental fees (if applicable) must be paid directly to the hotel
  • Travel insurance (mandatory if traveling to Cuba)
  • Airport transfers for packages to USA
  • Airport transfers for packages to Europe
  • Items of a personal nature
NOTE:
  • If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
  • As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.


Avg. °CJFMAMJJASOND
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Low171717182021222323201919
Rain (mm)8956414111717810915022921897109
4.4 Google Rating
Based on 9633 Reviews

I called for some questions and they left me on hold, they did not contact me again or tell me that we were still online, what bad attention from the man who answers the calls, just for that reason I lost the desire to stay here when I was one of my options or go to Costa Mujeres

Ugh, very delicious and abundant food.. lots of drinks.. the attention from the manager to the entertainment guys and obviously the service guys.. is excellent.. everyone very very friendly. On the contrary, I would say that there is little tranquility but knowing this... I would return without thinking... you can also use the facilities of the other Riu (except Palace) only with the bracelet..

Cons: Horrible theft issue!! My friend got her wallet stolen at the pool. I met another woman who also had her wallet stolen at the pool and the thieves went on a shopping spree to multiple locations before she realized it was missing. Finally, during checkout, I met a group of girls, who stated someone entered their room and replaced a $100 bill with a counterfeit. Just imagine all the people that I didn’t speak with who had their items stolen!! Don’t come here, choose another hotel!
Pros: Located near many shops and restaurants.

Excellent place to rest

this hotel is beautiful until you go to the room, that is way out dated!! food is horrible!!! price is good but you still don’t get what you pay for. i will never return!!!

When we arrived they did not have our room available and they told us to go to another hotel, it is annoying to be told that they do not have it available when the reservation was made months before, the uncomfortable thing is that they are moving you from hotel to unpack suitcases and repack them is tedious because you are going on vacation to relax, not because they are suggesting that you change hotels, I don't know who came up with this idea but it is horrible and for that reason alone I will no longer stay at the Riu chain and we were not the only people because we We realized that several were being sent to other hotels. Even the next day when they were going to give us the room we had reserved, they were telling us that we could go to another hotel that was further away, and that it was better than this hotel, when the reality is different, this hotel is nice and the service is very good but the receptionists do it to convince you to change.

Great people nice and clean

Omg! I loved this place. All the service, food, lobby and entertainment people were super friendly and attentive. Some of the names I can remember of the people at the buffet are Adrián, Alejandro, Ricardo, Carolina, Max, and others. They were always looking out for my husband, my two little daughters and me. Super good service and attention. The entire hotel is always very clean. The buffet food was very varied and delicious! The beautiful beach. I loved that they had entertainment every night and it was always different, and they also had activities for the kids in the mornings. Super cute and everything good. I would visit this hotel again without a doubt ♥️

I recently booked a trip for my father’s 60th birthday(feb 14th-18th), opting for a flight and hotel package. Initially, the website lacked clear information on transportation options—this was only visible when booking the hotel without the flight package. Assuming a simple phone call would resolve this, I reached out to the hotel. The front desk assured me that transportation could be arranged up to the day before our arrival.

However, when I called back closer to our trip, I encountered a series of frustrating miscommunications. Firstly, I was informed that the hotel does not manage transportation arrangements and was given an alternative contact. The individual at this new number displayed a lack of interest in assisting me, stating that transportation needed to be booked seven days in advance. It felt like pulling teeth to get any helpful information from him. Eventually, it was revealed that I had been given the wrong extension and needed to contact the specific flight and hotel package service team.

Upon contacting the correct number, I was then told about a different requirement—transportation bookings needed to be made with over 40 hours’ notice.

For a service associated with a “5-star hotel,” this experience was deeply disappointing. The lack of consistent and clear information, coupled with unhelpful customer service and rigid transportation booking policies, significantly impacted our experience. It’s disheartening when the basic logistics of a supposedly seamless package become a source of stress, especially for a celebration as significant as my dad’s 60th birthday.

Nice beach .nice place

We went to riu cancun last week and overall it was a pleasant experience. But the only downside was that the food was OK, it wasn’t the best, but it wasn’t definitely the worst as well. It was average I would say every morning the maid cleaned our room, and it was well done. The real parties were great as well. Another downside I would say is that this resort is mainly for ages 40+. Seniors everywhere, no music can be played in the pool and pool is closed at 7pm. Riu republica is a spot that I prefer as you can swim at night and great music is played there. Hardly any seniors there.

Worst of all inclusive resort I have ever stayed in no room service food was literally no test no good option same food every day we stayed 7 days same food in lunch and dinner food was test-less room service not available after 10 pm if you call for room service nobody pick the call no food for 24/7 this restore have 5 star not even worth 2 star room looks like my back home lounge rooms worst was morning breakfast never ever going to recommend to anyone

My suggestion to the hotel is atleast keep one meal for Indian food or else you will loose out to all other hotel with very good Indian option

👎👎👎👎

Everything very comfortable

Such a lovely place. Great view and so many activities going on. Friendly and outgoing staff. Food on point and endless drinks. Access to the water was perfect and beautiful.

We had an awesome time at the Riu Cancun! The resort is extremely clean and well maintained. The food was great overall for an all-inclusive. The buffet was exceptional, while the restaurants were a bit hit or miss depending on the night you went and the one you chose. We also loved how centralized the pools and beach were. You didn’t have to walk 30+ minutes to get from pool to pool, or to the beach like other much larger resorts. The rooms were nice, but aren’t going to blow you away. It is worth mentioning though that the beds were some of the most comfortable of any resort we have been to. I’d also highly recommend catching the free shuttle to the Riu Caribe for one of the pool parties! The staff and service on the resort was exceptional, with a few going above and beyond:

- Rina at the front desk was the star of the show. I honestly don’t know if there is a problem that could come up that she could not solve!

- Karen and her friend (I didn’t get his name) on the entertainment team made our trip extra special. Their energy was infectious and they crushed our face paint for the pool parties.

- Delfio at Kawachi, the Japanese restaurant, always made our dining there a great experience.

- Limberth at the breakfast buffet did an excellent job taking care of us every morning. He always remembered what we typically drank and would many times bring it to our table without being asked.

- Max at the outdoor buffet sitting area was extremely friendly and personable. He’s incredibly fast and efficient, and always had a smile on his face. He was so awesome that we would actively try to sit in his section every day.

At a 5 minute walk from downtown Cancun, this resort is excellent value for its price and definitely worth a try.

The dining experience was best. The variety of cuisine was very large and catering to the taste of people from across the world. The beaches were very clean and there were no hidden costs for people joining all inclusive plans.

Okay place. It is non stop drinking party .for people who drink it is okay local brands.. but the food is okay.. probably worth to spend a little more and stay in Marriot or Hilton in.my.opinion. The hotel is in a clean strip and lots of good shops nearby to get emergency needs..if you are on a budget not a bad hotel.. lots of party and good drinks throughout the day

They robbed us inside the hotel. Non-existent security. The managers don't even worry about finding the thieves. A lot of insecurity

24-03-19-05-38
24-03-19-05-38

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