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Riu Tequila Vacations

4.5 - 7007 Reviews
Riviera Maya, Mexico

This splendid resort offers all the fabulous RIU qualities with great value, friendly impeccable service, and fun-filled activities. The RIU Tequila borders an 18-hole golf course located in elegant Playacar. With modern updates and lots of pool areas to relax and have fun, this is a comfortable and welcoming resort.

Location: A short walk or 3-minute shuttle to the beach, 10 minutes from Playa del Carmen, 60 minutes to Cancun, 45 minutes from the airport.

Our Opnion

A fun, family-oriented resort located across the street from the RIU Yucatan. Not beachfront but in a beachfront complex; overlooks the golf course. Good for families. Good food and services. Has a disco and a lively crowd. Walking distance to Playa del Carmen. This resort is perfect for vacationers who want the Riu all-inclusive experience, but don't have it in the budget to stay at one of the beachfront resorts.

Important Info

Spring Breakers/ Student Groups (either groups or individuals, regardless of age) are not allowed at any RIU property, at any time during the year. RIU Hotels & Resorts, reserves the right to withhold admission to any Spring Breaker. The hotel reserves the right of admission and may request clients to show passport or official ID to prove full identification. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff. Parties in rooms are not allowed. Spring break groups or unruly behavior is not allowed all year round at any property.

  • Buffet breakfast, lunch and dinner daily, with made-to-your-taste cooking stations
  • Beach Club restaurant for Continental breakfast and lunch
  • Snacks 24 hrs
  • A la carte dining without reservations 
  • Unlimited Domestic & select International drinks 24 hrs
  • In-room mini-bar & liquor dispensers, replenished regularly
  • Lounge chair and towels (pool/beach)
  • Windsurfing
  • Catamaran
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson in pool
  • Day and night tennis
  • Use of gym and sauna at Riu Yucatan
  • Daily activities
  • Nightly entertainment
  • Admission to the Disco, drinks included

RIU®-topia Inclusions

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m.
  • Spa credit available (applies to selected treatments, may vary per hotel) 

  • 630 rooms
  • 5 restaurants
  • Snack bar
  • Bars including swim-up pool bar
  • Disco
  • 4 pools 
  • Children's pool
  • Sun terrace
  • Jacuzzis
  • Tennis courts (nearby)
  • 1 multi-purpose court
  • Children's Mini Club & playground
  • Free Wi-Fi in lobby
  • 'Mexican Street' at RIU Yucatan across the street with a gym, great shopping, photo shop & lab, medical services, and Spa with hair salon, beauty treatments & massage services
  • Golf nearby (fee)

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 2 Double beds
  • Air-conditioned
  • Bathroom with shower
  • Satellite TV 
  • Regularly replenished mini-bar and liquor dispenser
  • Amenities kit
  • Iron & Ironing board
  • Hair dryer
  • Balcony or Terrace
  • Safety deposit box
  • Ceiling fan

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 2 Double beds
  • Living area with sofa
  • Flat screen satellite TV
  • Bathroom equipped with bathtub and shower
  • Bidet
  • Air-conditioned
  • Ceiling fan 
  • Regularly replenished mini-bar and liquor dispenser
  • Amenities kit
  • Iron & Ironing board
  • Hair dryer
  • Balcony or Terrace
  • Safety deposit box
  • Direct dial telephone

Restaurants

  • Hot and cold buffet and live cooking stations
  • Grill in the pool area
  • Asian restaurant (buffet)
  • Italian restaurant (à la carte)
  • Steakhouse (à la carte)
  • Mexican restaurant (à la carte; reservations required) at the "Beach Club"
  • 24 hour snacks
  • For additional lunches and snacks, free choice from a selection of restaurants in the Riu Playacar and Riu Yucatan hotels

Bars

  • Lobby bar
  • Lounge bar with terrace
  • Poolside/ swim-up bar
  • Sports Bar
  • Access to all bars in the Riu Playacar and Riu Yucatan hotels

Stay at 1, Play at 3! - Guests staying at the RIU Tequila, receive unlimited access to all facilities at both RIU Yucatan and RIU Playacar (dinner restaurants excluded). Complimentary shuttle service between resorts, except RIU Playacar - just a short walk away.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

What's Included

Vacation package bookings include the following:

  • Round-trip flights
  • Hotel accommodations
  • Airport transfers (see exceptions below)
  • Departure taxes (see exceptions below)
  • Tourist cards (see exceptions below)
  • Hotel taxes

All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.

  • All meals
  • Drinks (typically soft drinks and domestic beer, wine and spirits)
  • Daily activities
  • Nightly entertainment
  • Non-motorized water sports
Items not included:
  • Baggage fees (if applicable, see Supplier's terms on reservation page for details)
  • Resort and Environmental fees (if applicable) must be paid directly to the hotel
  • Travel insurance (mandatory if traveling to Cuba)
  • Airport transfers for packages to USA
  • Airport transfers for packages to Europe
  • Items of a personal nature
NOTE:
  • If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
  • As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.


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Rain (mm)8956414111717810915022921897109
4.5 Google Rating
Based on 7007 Reviews

NOT A 5* HOTEL!!!

I checked out of the RIU Tequila, Playa Del Carmen today after a 10 night stay.

While the location, weather and beach are beautiful, the hotel staff are frankly, rude and incompetent.

If you stay here, you will have the entertainment staff shouting the same phrases AT you every single day from 10am til 6pm. They deem it appropriate to touch the women's feet and legs in an attempt to get their attention.

The staff in the main restaurant will whip your plate from under your nose before you've even had a chance to put your cutlery down.

Your sleeping will be disturbed nightly by drunk people returning to their rooms, slamming their doors and shouting within the echoey buildings. Last night for example, I was kept awake from 11.30pm til 5.30am by such behaviour. This happened multiple nights as there are no staff or security presence within the hotel over night to police this.

When I raised this with reception, I was told to phone reception at the time it happened. I tried this approach on multiple occasions. No one answers the phone at reception overnight. When I put this to reception, they asked me, a paying guest, to find out what room the offenders were staying in so the staff could speak to them. I'm not sure how a guest is expected to locate and confront other drunk guests in order to ascertain their room number. Surely a security presence on site should be policing this.

I am aware that multiple people staying within the hotel made the same complaint and were given the same response. The staff, frankly do not care and will not assist.

During our stay, the room cleaning was poor, high touch areas such as the TV remote control was filthy with grime between the buttons, the air conditioning vent had dust balls blowing from it, the bedding and towels were stained. The sink was blocked and would not drain water away. My husband's clothing went missing from the room. The cleaning staff were in the room for in excess of two hours at a time, didn't replace the bottled water and we couldn't honestly say they had cleaned anywhere. My toiletries were frequently moved and on more than one occasion, we could smell our perfumes and aftershaves had been sprayed while we were absent from the room. Eventually, we gave up and left the Do Not Disturb hanger on the door permanently.

I requested a two hour late check out (which you pay for by the hour (approx £8ph, so doesn't break the bank for either the guest or RIU - a company who are worth approx €1.5 billion). I was told I could only have one hour and would have to pay up front. They were not willing to offer this as a goodwill gesture given the terrible service they had provided for the 10 night duration

Beautiful style hotel, with very good service, most of the staff very warm, to correct, extend the dinner hours in the restaurants. The breakfast schedule is valuable, which is from 7 am. Beautiful shows, positive experience, I recommend.

The reception service can clearly be improved

To share with family...

My husband and i took the all inclusive package for 4 nights and had a wonderful time. The check in was smooth, our room was spacious but a little outdated but that was fine since it was clean and well maintained. They have 1 main restaurant that serves all 3 meals in buffet style, the selection of food is very wide but i would rate the taste 3.5 /5 . They also have 3 speciality dinner restaurants which don't need prior reservations : Bamboo ( Not good) Rinascita ( average) Black cow ( best of all 3) They have a sports bar open 24hrs and has sandwiches and hotdogs that we picked up for our flights since we had an early morning pick up. They have Pacha the club within the property which was amazing at night! we were so entertained in our 4 days we didn't leave the property to go to the city! The beach was just amazing , super clean and enough sunbeds, the beach access is not on the property but across the street with the other Riu properties but its only a short walk and they have buggies all day. loved our stay and will defo recommend others :)

Very good hotel, great staff, very interesting value for money, 2nd stay in this hotel, I recommend

Staff are very nice

Excellent to enjoy with family...

Excellent hotel. Rooms lack a little soundproofing, and whilst updated are worn in areas. HOWEVER, staff are brilliant, the drinks flow, and there is always something to do (or not if you want to lounge). Short walk to the beach (don't believe those who say it's a long walk no more than to reception, across the road and 200 yards on).

It is very good, beautiful, I love this hotel, the attention... it is luxurious and its rich rooms to rest in

Riu Tequila is part of an area with other hotels of the chain, excellently located in Playacar (closed complex - very safe), 5 minutes by car from the fifth avenue of Playa del Carmen, which is a mandatory visit at night.

The hotel is spacious, with many pool and restaurant options. Although it is not on the beach, there is free hotel transportation every 10 minutes and it takes a couple of minutes to get there. The beach is good, but unfortunately full of sargassum. .

The quality of the food is acceptable, don't expect anything premium, it's just decent.

The nightlife has options for everyone, from the theme party, Pacha disco 11pm until 3am, to live music.

Overall, highly recommended.

Amazing place. Clean! Beach is not at the side, but very near. A lot of shade for the hot days.
Great party’s!!

The facilities are not bad, the complex is spacious, perhaps too large because it was difficult for us to get 10 minutes from the room to reception, the decoration is somewhat tacky and outdated. The room was good, the bed was spacious and comfortable. The buffet was wide and varied, but the quality of the food was more than poor, full of food that seemed to be something that when you put it in your mouth it was not. It was difficult to find something appetizing and I am a person who likes everything. The drinks were of poor quality, the beer tasted like sparkling water, the gin and tonic was bad and watered down with slushy ice. You couldn't ask for water! Alone in the room. If you go to a 5 star hotel you expect something else. I have been to much better 4 and 3 star hotels.
The shows were neither fu nor fa, one caught my attention because it was ridiculous, it was a kind of silent concert, they gave people headphones to listen to music and there were some DJs also DJing with headphones. It was quite pathetic to see people dancing in silence, but more absurd was to see people queuing for half an hour to return their helmets at the end. Those who lend themselves to this, I suppose, are the ones who then give this site high ratings.

Excellent place, very good service and very good food, highly recommended

We reserved a room for three friends. At reception everything was fine, but surprise when we got to the room, only two beds!
We had to request a bed at 11 at night. Which was an extra 80, for an adult, who had to sleep in it for 7 days, because they refused to give us a room with three beds. When the price of the stay was the same for the three of them. (Take this into account when booking with friends, you pay the same and sleep in an iron bed!).
Room not very spacious, without any privacy, since the only thing that has a door is the toilet. Which is where we had to change because the bathroom only has a mini glass wall.
Poor and terrible cleaning! One day, we had to call at 7 in the afternoon because the room was unmade.
I have to say that the employees are very attentive and without complaints.
The rest without further ado... food and normal food, (complaint regarding the schedules, since at dinner, if you arrive late from the airport or excursion you are left without dinner because at 10 o'clock, they collect all the food and give you You are left without dinner! (Which they don't care exactly).
Theme restaurant, quite bad, industrial food and very little care with allergenic foods, signs without information and often wrong in all meals, buffet, restaurants, snacks. And waiters without any information!
Positive, pretty good drinks and shows!
And beach 15m away on foot or cart to go with schedules.
In short, a lot of money for what they offer, nothing to do with Riu Madrid!

Great place, great buffets, well kept. However, this resort is inland, not on the beach. They have ONE 8 passenger golf cart shuttle to the beach, that you WILL wait for. They need 2 or 3. The beach is a 7 minute walk, and my wife and I walked to stay fit! Beach and sand are great. Nice place if you don't mind the walk to the beach.

Wow nothing to say everything is perfect the food the drinks the shows the beach a big wow really beautiful and the staff works very hard to ensure very good service I'm sure I'm going back I recommend this hotel 100% a lot of people 'entertainment you don't get bored in the evening it has themes every evening

Very good is so satisfied.

Ten days of vacation, the food was varied, every night there was entertainment and a theme party on Fridays, spacious and clean rooms although the daily cleaning was a little slow, but the rest was quite good. I hope to come back soon.

24-03-28-11-50
24-03-28-11-50

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