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Sunscape Puerto Plata Dominican Republic Vacations

4.1 - 2217 Reviews
Puerto Plata, Dominican Republic
Situated on Playa Dorada and surrounded by crystal clear turquoise waters and silky smooth sands, the Sunscape Puerto Plata in Dominican Republic is the perfect hotel stay for active singles, couples and families. This hotel features multiple restaurants featuring local and international cuisine, bars, sparkling pools, Explorer Kids Club, nightly entertainment and live music, Merengue dance classes, daily activities, meeting rooms, mini-disco and more.
Location: In the Playa Dorada complex, 30 minutes from the airport and 10 minutes to downtown Puerto Plata.
Important Info
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports. Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing. Formerly the Barcelo Puerto Plata.
Holy Week, leading up to Easter is a major holiday in the Dominican Republic. Beach and Watersports activities and Alcohol may not be available during this period and can be cancelled at any time.

  • 3 meals daily plus snacks, including kid-friendly options 
  • Buffet and a la carte restaurants without reservations required
  • All drinks (domestic and international, cocktails, house wine with meals)
  • 24 hour food and beverages
  • In-room mini-bar with soft drinks, juice, bottled water & beer
  • Non-motorized water sports
  • Day tennis
  • Kids club
  • Daily activities
  • Nightly entertainment
  • No wristbands required

  • 585 rooms
  • 4 a la carte restaurants, 1 buffet, 1 grill, 2 snack bars and cafe
  • 6 bars
  • Poolside grill
  • Large swimming pool
  • Children's pool
  • Tennis court
  • Fitness facilities
  • Spa services (fee)
  • Beauty salon and shops (fee)
  • Wireless internet (fees may apply)
  • Indoor theatre
  • Water sports center
  • Adjacent to golf course

Hotel Rooms include:
  • 1 king or 2 twin beds
  • Air-conditioning
  • Full bathroom
  • Satellite TV
  • iPod docking station
  • Mini-bar (stocked upon arrival)
  • In-room safe
  • Iron & ironing board
  • Coffee/tea maker
  • Balcony or patio
  • Max occupancy 3 adults or 2 adults and 2 children

Wedding and Honeymoon - Packages are available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

What's Included

Vacation package bookings include the following:

  • Round-trip flights
  • Hotel accommodations
  • Airport transfers (see exceptions below)
  • Departure taxes (see exceptions below)
  • Tourist cards (see exceptions below)
  • Hotel taxes

All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.

  • All meals
  • Drinks (typically soft drinks and domestic beer, wine and spirits)
  • Daily activities
  • Nightly entertainment
  • Non-motorized water sports
Items not included:
  • Baggage fees (if applicable, see Supplier's terms on reservation page for details)
  • Resort and Environmental fees (if applicable) must be paid directly to the hotel
  • Travel insurance (mandatory if traveling to Cuba)
  • Airport transfers for packages to USA
  • Airport transfers for packages to Europe
  • Items of a personal nature
NOTE:
  • If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
  • As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.


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4.1 Google Rating
Based on 2217 Reviews

Amazing resort, amazing staff!
Food is excellent, lots to do on resort and off with excursions.
Been to this resort quite a few times and should be a 5 star!

An incredible place to relax next to the sea in complete safety and comfort.

I totally loved it!!!

Very nice resort. Clean with very friendly staff and speak English (rarely French)! The buffet is good, with a nice variety of dishes.

The Internet network leaves something to be desired. It is not functional in the rooms, unless you subscribe to the Sunscape Club. Download your films in advance! ;)

We had a lovely time. Nice property. Friendly staff.

Can't beat the price. If you want reasonable rates, yes! If you need lots of bells and service, no. Great beach.

Great deal for your money. It's all inclusive with food & drinks. Had a terrific time!

The target audience is the USA and Canada. If you expect Central European standards, you're unfortunately in the wrong place.

Friendly staff.

Dorothée Dufort (week of January 23 to 30, 2024)
I loved the place!
Really friendly staff!
The food is really excellent! That's not what was missing! There was a choice.
We must not forget that we are not in Quebec! but the place is really excellent!
A small shopping center right next door
The rooms very clean, except as I mentioned the air conditioning would have to be checked, because we could not adjust it,
The control was faulty! And we got all the cold air on us, not too pleasant! My niece came back with the flu!
Ha yes it’s true the wifi doesn’t have much of a signal
On the other hand, the site is really clean!
The beach is still good, it's the chairs they could use a little love
In other words, they would have to be changed! lots of algae! But, we haven't had any nice days for swimming which is unpleasant, it's the sellers who come back and come back despite being told we're not interested. We don't relax too much!
We met some wonderful Quebecers! Everyone was very sociable! The shows in the evening are great,
There's a lot of entertainment at the swimming pool, and at the evening shows. (Hey Maurice won't soon forget that one,) he made people laugh so much, he deserves a discount on his next visit to you!
A lovely, lovely team!
I will definitely be going back next year on the same date, and this time for a good two weeks!
Thanks to the whole team. Despite the small inconveniences, I loved it. Thank you to your team!

Everything is included food & drinks!

Nice place, major drawback for tall folks. The staff are lovely and if you tip well they will know exactly what you want when you walk up. They’re super friendly and lovely, the buffet is definitely the best of the restaurants, a la carte expect a 2 hour dinner service.

Major drawback is they will overbook room types and switch solo travelers to downgraded rooms. I’m over 6 feet and they bumped me from a king to a double bed that’s entirely too short. I couldn’t sleep and it took me 4 days of complaining before they would get me the room I paid for. They offered no apologies or anything for my ruined vacation. They lied claiming my travel agent booked me a double and when they gave me the confirmation form from their booking department it clearly showed that the booking was modified. I understand that overbooking rooms is a common practice, but lying and refusing to make it up to me is an ethical line too far.

Won’t be returning, wouldn’t recommend sunscape to any friends as a result of how rude they were about it. I just wanted what I paid for.

1 week 6 friends between 28 and 33 years old.

Positives: The beach is beautiful, we can take long steps, the water is calm and allows children to swim without fear. Everything is close, several bathrooms available on the site, the entire site is clean. The employees are nice. The pizzeria is excellent and open every evening during our stay. Several choices of alcoholic and non-alcoholic drinks. Very close to the airport.

Negatives: The wifi is crap, even in the few places where there is it, it's not really good. The room is not ready until 3 p.m. despite our arrival at noon. There are several sellers on the beach (they are nice and don't push it but there are still a lot of them). The buffet is small, being vegetarians we had little choice but our friends liked the meat choices and the whole buffet.

Additional information: There are a large number of Quebecers and the average age is 50-70 years old. The ambiance is good. For the price paid we all enjoyed our week!3⅔

Wonderful place on earth, truly paradise. Everything is just right here. Rooms, pools, right on the snow-white beach, animation program for young and old and you can find peace and quiet if you want it.

Food was amazing, staff were amazing (especially the entertainment team)!! Would go back to this resort again for sure!! Everything was kept so clean and organized and made for an awesome vacation!

Place was great , we had a good time really enjoyed our stay and the food was good

We found the staff here to be very friendly and helpful. Had a slight issue with our shower leaking and they had a maintenance person there within 10 minutes to sort it out.
Pools are very nice and the grounds are maintained well. Beds are comfortable as are the rooms, ours had a vent between the hallway and bathroom instead of a window (typical of most rooms) which offered little privacy for the bathroom and allowed a lot of humidity into the room that the air conditioner couldn't remove. Some rooms have plexiglass over the vent which would help both matters.
The buffett was hit or miss, but was mostly quite good. Fish was delicious, they had bacon most mornings, lots of deserts and fresh fruits, and a nice array of proteins in general. Some days it felt like the food was repurposed from what didn't get served in the a LA carte the day prior, but that's to be expected. Speaking of, the restaurants were quite good even though they somehow managed to always get my appetizer wrong, and missed my entree altogether during one service.

Highly recommend the Sun Club upgrade if you're looking for adults only, the area is gated and is beautiful with amazing staff, the bar options are amazing compared to average or worse cocktails available in the general bars. If you're a beer or rum and coke kind of person, it doesn't matter too much.

THE reason to pick here above all others, the beach. I can't say enough about how good the section of beach is here. We walked the entire length of Playa Dorada and all the way to Costa Dorada and were hard pressed to find a resort with a beach that compared. Seaweed was cleaned regularly and was minimal in the water, except when there were high winds. The sand was fine and soft, were further down the cove was rougher, the air was clear, and the water was so warm and the waves are not bad thanks to the position in the cove. Farther along towards Costa Dorada the beaches have high waves and a smell, and then we found several resorts in Costa Dorada with seaweed covering the beach along with sand fleas and a terrible obnoxious smell from the rotting seaweed.

Seems Hyatt may need to put a few more dollars in to modernize and improve the place a bit, but overall it's a great value with excellent service which makes it hard to beat for travellers coming to Puerto Plata.

Great value for the price. Buffet is good, lots of fresh fruits, vegetables, rice and beans, pizza . Coco cafe had almond milk for cappuccinos. Beach is great. Terrible wifi so if that is important then bring your own. Rooms are tired but the beds are comfortable, mini fridge is stocked with beer and water. Hot water tends to run out at peak times. If you aren't picky it's a great place. Many returning visitors. I would go back

Great value resort with great service

Very nice place, the employees are friendly and smiling. Most speak English and Spanish but a few speak French. On the other hand, the "deluxe" room was disgusting. Hair in the shower, sand on the floor and strange stains on the beds. The glasses in the bathroom are not washable, they are only rinseable!!!

24-03-28-08-56
24-03-28-08-56

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