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The House by Elegant Hotels Vacations

4.2 - 77 Reviews
Bridgetown, Barbados
Chic and contemporary, this adults-only, boutique-style property is located in a very intimate and private setting. Relax in understated elegance.

Location: at Paynes Bay directly on the beach, 20-minute drive from Bridgetown, 35-minute drive from Grantley Adams International Airport. Sandy Lanes golf club nearby.
Important Info
Adults only, 18+. Some restaurants may be open for certain meals only and limited visits may apply. Dress code & reservations may be in effect for some meals. Time restrictions may apply for water sports.

  • Breakfast Daily
  • Afternoon tea
  • bottled water and fruit served on the beach
  • Snorkeling
  • Kayaking
  • Windsurfing
  • Boogie Boards
  • Sailing
  • Manager's weekly cocktail party
  • Half hour massage, one per person per stay

  • 32 suites
  • 1 a la carte restaurant (Italian,Bajan Fusion) - Dress code consisting of No shorts, T shirts or Beach Slippers. Smart casual wear after 6:30pm required at all restaurants.
  • 2 bars
  • 1 pool
  • Fitness Centre 
  • Water sports centre operated by hotel
  • Internet station
  • Medical services on call
  • Car rental desk
  • Outdoor whirlpool(s)
  • Room service (fee)
  • Laundry services
  • Ambassador service: arrange car rentals, tours, massages, restaurant reservations and celebratory requirements ( rose petals on bed, candles on patio, champagne breakfast etc)

Ocean View Jr Suite/ Garden View 1 Bedroom Suite with balcony or terrace
  • 2 double beds or 1 king-size bed
  • 1 full bathroom
  • Telephone
  • A/C
  • Cable TV
  • Hairdryer
  • Mini-fridge
  • In-room safe
  • WiFi
  • Espresso machine, kettle
  • Separate living area 
  • Max. occ. 2 adults

Honeymoon package - available at special rate.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

What's Included

Vacation package bookings include the following:

  • Round-trip flights
  • Hotel accommodations
  • Airport transfers (see exceptions below)
  • Departure taxes (see exceptions below)
  • Tourist cards (see exceptions below)
  • Hotel taxes

All-inclusive resorts typically include the following options. Please see each specific hotels all-inclusive details for what is included, as it may vary from the list below.

  • All meals
  • Drinks (typically soft drinks and domestic beer, wine and spirits)
  • Daily activities
  • Nightly entertainment
  • Non-motorized water sports
Items not included:
  • Baggage fees (if applicable, see Supplier's terms on reservation page for details)
  • Resort and Environmental fees (if applicable) must be paid directly to the hotel
  • Travel insurance (mandatory if traveling to Cuba)
  • Airport transfers for packages to USA
  • Airport transfers for packages to Europe
  • Items of a personal nature
NOTE:
  • If traveling to the Dominican Republic with Sunwing or Signature Vacations, tourist cards ($10USD) and departure taxes ($20USD) are not included.
  • As of November 9, 2019 Los Cabos has implemented a non-mandatory tourist tax of $18:50 per person payable upon entry into Los Cabos.


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4.2 Google Rating
Based on 77 Reviews

Nice boutique hotel staff we're brilliant. Limited number of sun loungers if the tide is in as the hotel does not have a large beach front.
Only downside is they don't have a reception desk or area. You have to go looking for an "ambassador" and our check in was sat on a sofa in dim light had to use our phone to complete the paperwork!!

Beautiful, small resort. Great for people who don't like crowds (like me). It's on the beach, has a pool right there as well, a pool bar, several dining choices, and a very attentive staff who clearly want you to enjoy your stay! Lovely room (I heard they're going to remodel or update in a couple months)... and it's in Barbados! What more could you want??😊😊

We love this hotel and location. The hotel is small which is what we love. Service is excellent, staff is friendly and helpful. This is a very nice place to enjoy the beach

It's not a bad base for exploring the Barbados island, buffet food is very samey, the al carte is excellent, don't understand the big gulf between the 2 menus, staff are very attentive and polite.
Half the activities that's stated on the website are not working, gym, yoga etc- it stated that there was an Italian which wasn't open until the Sunday after we arrived and there is only 1 restaurant, you would expect more choice for the cost of the holiday.
We had a trip to another elements owned hotel- turtle beach, there was a lot more facilities and foodaries.
We just feel that this hotel is very tired and needs alit of work doing to it.
The one advantage of coming to Barbados is that we found other hotels and rental properties that worked out cheaper than using a hotel service.
I'm not a negative person and the staff are great but if you paying a lot of money for this type of holiday you need to have better quality.
This was a treat for my partner that has a bad year after being diagnosed with cancer and having to major operations and after treatment to remove further cancer, which we felt a bit let down, well done staff👏👏
I almost forgot, towels on the sunbeds, a bit of an issue??

This review is for the Customer Service of The House / Marriott.. as I was informed by The House staff that my reservation would have to be "relocated" due to renovations going on at the resort. I had my honeymoon trip booked for a couple months already when I received an e-mail informing me that the hotel will be under renovations during my stay.

The problem came in when they told me, I would be relocated to a sister resort, which is not adults-only, is in a completely different location on the island, and is not all-inclusive. But they could put me in a comparable room. I was told that since the sister resort is not All-inclusive, they would have an "All inclusive concept" with a "Fixed Menu, but Supplemental Charges" for other food and drink items. Obviously this is very different than what I had originally paid for.. so I had questions on what we would and wouldn't be charged for.

I replied immediately and explained that I booked a honeymoon vacation that was adults-only, and all-inclusive.. so I requested more details on how this sister-resort would compare to The House, and if we would be reimbursed for any amenities that we would not be receiving. I also explained that we already had our flights booked, as well as numerous reservations for activities on the island such as Fishing and a Rum tour.. so getting the hotel/accommodations figured out is critical for us at this point.

To make a long story short, well over a full week went by and I did not hear from anyone at The House or Marriott. I e-mailed 3 to 4 separate times - including CC'ing the 4 other Marriott employees that were on the original e-mail chain. I called the hotel, as well as Marriott corporate. Not a single person has gotten back to me - still, to this day. They essentially relocated my honeymoon vacation, and then disappeared when I wanted some simple questions answered.

Since I needed answers regarding a place to stay during our trip and not a single person would reply to me, I cancelled our stay here altogether via the Marriott app and booked a stay at a different nearby resort that picked up the phone.

I am very disappointed as I have been a Marriott customer for years and have spent tens of thousands of dollars on business and personal trips with them. I could not get a single person to answer my questions, my e-mails or my calls. Customer service has literally been non-existent. I am sorry to say that I will look elsewhere when booking travel accommodations in the future.

I'm sure the hotel will be lovely after the renovations! Maybe others will have better luck with customer service..

My husband and I chose this hotel/resort to celebrate our one year anniversary along with his birthday. After our experience, we wish we had chosen somewhere else for our 10 day trip.

Pros:
- the weather is beautiful
- the beach is clear blue water & the view is gorgeous
- the waiting staff/ambassadors are already ready to help

Cons:
- the beach is filled with rocks and the only spot with soft sand and no rocks is where the watersports are docked
- be ready to be judged by two male bartenders. my husband and I skipped breakfast every morning and would come down around 1PM to have lunch and then head to the beach. one day, at around 4PM, a bartender told my husband he was cut off (because he thought we were drinking all morning and afternoon) and had the audacity to call him drunk in front of other guests. another day, another bartender told me i'm an alcoholic, again in front of other guests. i did not come on vacation and spend all this money to be humiliated in front of people. the audacity of these guys was absolutely disgusting. i have been to many all inclusive resorts and have never ever been treated this way.

For the money we paid for this all inclusive 10 day trip, we expected a much better experience.

I would not recommend this resort/hotel.

This was our second time to Barbados at the House. They’ve always been very accommodating. Shane, one of the employees is the best and has made our experience top notch both times we’ve been here. He is very attentive and goes above and beyond to make your experience here at the House enjoyable as possible. All the employees should mimic his service. The hotel needs some updates (e.g. their beach chair cushions) however staff said they are aware and are waiting for shipments to come in. The beach front is beautiful.

everything was great until I was charged for a trip I did not take with the hotel. I have been fighting with them since January and my credit card company because I did not sign up for the trip. Shane has not gotten back to me in several days no credit, no points, no nothing, just a charge for a service that they did not provide.

Worst hotel ever! They will steal your money. They did it to me. Don’t go there. It’s a trap

My girlfriend and I went for our 5 years anniversary. This was probably one of our best trip ever.

- location: the House is part of the elegant hotels chain which you have access to. You re almost walking distance from Tamarind, Crystal cove, Waves so you can wonder around. It s on the west coast area which is more relaxing and luxurious, 30” away from core downtown. The beach is awesome! I have seen reviews saying it s rocky but actually it s only the first 5/10 ft. Once you cross (very easily), you get to a beautiful 20/40ft of sand! Crystal clear water! Bring your snorkeling gear, there are corals on the left hand side of the resort. What I liked about the House is how near the beach is! You hear and see the waves from you room, it was very relaxing

- Food: Part of the deal is you get to enjoy all the restaurants of Elegant hotels so it was nice to try different places for dinner. However the House (adult only) and Waves (family) are the high end ones. The house by far was my favorite.

- Environment: the House is an adult only so no kids yelling around (thankfully). Very romantic vibes, luxurious, not for single people unless you need to relax and turn your brain off/enjoy the peace.

- Staff: that was probably the highlight of the trip. The house’s super team is great, they care about you, and they re hard working individuals putting in 12+ hours shift, 6 days per week in +30 deg temperature with a smile and positive attitude from the first hour till the last hour! I always tip around and I recommend that too, they will remember you of course. The team think outside the box and made any request happen even when we wanted help/suggestion for where to go outside the resort! They helped book us taxis (even when the team member was home/I got few numbers and communicated via WhatsApp), helped booked our dining reservation and more. Always tip! It helps! My girlfriend straightener broke mid way, and one of the staff was nice enough to LEND it to her (10” after we brought the issue to a manager) for the rest of our stay! If I had to ask for a rocket, I bet they would have found a way to get me one lol! Don’t hesitate to ask but also don’t be cheap and don’t tip! Special thanks to:

Cherry Ann - coordinator and person talking to us via email

Sarah - receptionist who take care of us check in, checkout and planning our activities.

Andrew and Ricoh (managers), Denis and shane (bar and outdoor area personnel), Marsha (housekeeping) and many others who were always positive, helpful, caring and organized.

Cons: (and these are constructive criticism)
1- we re in Barbados. Morning old school English music was a bit lame but then we gave the remark daily to the managers who agreed with us and put some local music. So that note is for upper management: we re in Barbados, make us feel there. Again props to the team on site, they made us feel in Barbados.

2- the nice upper chairs on the deck were booked all day along. Some people would go at 5:30am and put their towels all day. However, I find my way around very fast and tipped …. to save me my favorite two chairs ha ha ha! You can ado for anything … but tip.

3- the dining experience was great but the tapas or appetizers hours (6/7pm) was short and simple. Some people liked that but I personally was hoping for a bit more.

4- taxis are not cheap. A 5” drive was 20usd! Drive to st Laurence gap (20”, downtown area), was 40usd each way, so be careful it ll rack up fast. Drive to the airport is around 80usd each way. Thankfully the island is small

Had a fantastic stay, amazing staff, few names to mention, Shane, Teddy, Andrew, Kwesi and Wade. I'm terrible when it comes to names, so apologies to the remaining staff. You are all a lovely group.
Nothing was a hassle. Our only slight issue was the wine, not our favourite brand, but that's us being picky.
What a fantastic location, leaving the room doors open at night was the best sound track from thoses amazing waves.
The food was exceptional good, all in we had a lovely memorable time.

Beautiful boutique hotel right on the beach, with waves crashing almost right up to the terrace.

What makes it special is the location, the staff and the guests who stay there. It’s so small you get to know those around you and make it all the more interesting.

Yes it’s been taken over by the marriot, yes the service isn’t perfect and yes it’s a little warn in places, but this is Barbados guys. If you want the gourmet food and 5 star service go and pay 5 times the price up the road at Sandy Lane. Ultimately you get what you pay for and given it’s all inclusive you get a hell of a lot. The food isn’t gourmet but it’s still very nice, breakfast are great, the staff on the whole are good and some are great. There’s the odd grumpy sod but it won’t ruin my holiday. Cocktails at any hour, as much food as you can realistically eat, a great compliment bar just off the beach and a nice open breezy restaurant with a beautician ocean view. Sun loungers looking out across the Caribbean, Christ take me back.

The whole place has an incredibly relaxing rather magical feel. I suspect it was quite something before Marriot took over and a lot of it is still clearly there. Perhaps not quite as sharp.

I’ve heard a refurbishment is in pipeline next year. The rooms probably need it. It wouldn’t take much to make this place incredible.

The staff all work incredibly hard to make your stay special. I really appreciated that.

Excellent hotel, made special by the staff, in particular Teddy at the bar. Second visit here, very enjoyable, but I preferred the hotel when it was not an all-inclusive hotel. Inevitably some changes were made when the hotel changed to all-inclusive and these are not for the better, in my opinion. Therefore a 4 star, rather than 5 star rating.

The staff was great and very professional seemed like family almost. Wade, Andrew, Teddy, Shane, Ebony, Joan and Donna were all A+ and seemed very genuine. Location is literally on the beach and there are plenty of complimentary water sports to do. The rooms stayed clean and they kept you informed on anything you needed to know

24-03-19-09-03
24-03-19-09-03

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