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General Questions (4)

All you need to know about Intense design studio and how to get Support.

Booking Questions (7)

The answers on most common questions are described bellow.

No, if you feel more comfortable having one of our vacation specialists assist you, then by all means feel free to call us at 1-888-685-6888. For vacation packages, cruises and tours you get the same price as what you see online. For flights you may have to pay a small service fee if booking via telephone or in person. This is because some of our flights online do not have any commissions or service fees associated with them.
Vacation packages to sun destinations include round-trip airfare, hotel accommodations, and transfers to and from the airport. If booking an all-inclusive resort, your package will also include all your meals, drinks and activities as outlined by each hotel. Packages to Europe and the USA include round-trip airfare and hotel accommodations, but some DO NOT include transfers depending on the tour operator.
Generally your travel tickets and documentation are ready 2-3 weeks before your departure, or if you are traveling last minute, they will be ready within a few days. You will receive an email notification that your tickets are ready and you can also access them online by going to Please add to your safe email senders list to ensure you receive the email notifications. See our travel booking information page for more details on tickets.
Packages to sun destinations (Mexico, Cuba, Dominican Republic, etc.) include transfers. When you arrive in destination and exit the airport you will see tour operator representatives who are holding signs with the name of your operator (ie. Transat Holidays, Sunwing Vacations, etc.). They will assist you and let you know which transfer bus to get on. They will also let you know at what time they will be picking you up at your hotel for your return transfers. They will usually have an orientation meeting with you as well and can answer any questions you may have about your hotel or destination.
Generally, once you reserve a package or flight that is the price you are locked in at and not changes will be made if the price changes. In other words, if the price reduces after you book, you will not be entitled to that new price. Unfortunately this can sometime happen, but it is not something we control as the airlines and suppliers adjust their prices continually based on supply and demand. Some travelers try to wait for last minute deals which can sometime save money, but then of course you are not guaranteed you will get want you want as often times packages and flights sell out. Occasionally there are promotions which will protect you should your price drop after booking, these are great promotions to take advantage of.
All bookings, once purchased by the customer, are subject to strict cancellation penalties depending on the tour operator and the number of days until departure. These penalties vary by tour operator and in many cases the packages can be 100% non-refundable. It is recommended that you carefully plan your travel dates and make sure that you have proper documentation before booking your travel arrangements. We also highly recommend purchasing travel insurance. (see next question)
Yes. We highly recommend travel insurance and will gladly assist you in deciding which insurance plan is right for you. Travel insurance can protect you and your travel dollars against unforeseen medical emergencies and travel mishaps. Travel insurance is available online in the booking process or you can speak with a vacation specialist.
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