Halcyon Cove by Rex Resorts
- What's Included
- All Inclusive Features
We booked a 2 week stay here a week after hurricane Irma, but fortunately Antigua and where the hotel was in St John was relatively unscathed. So, the hotel itself is quite delapidated and in need of serious refurbishment. Our room on the ground floor which overlooked the pool and had partial seaview was very run down. The bath tub had been painted and yet there was flakey paint and rust evident. The actual bath tap came away in your hand if you weren't careful and the water quality was very poor at times, with brown water coming out. (No baths for me!) We were told this was due to the recent hurricane, but Sandals next door had no such water issues! Also on some mornings water pressure was just a trickle, so other than brushing your teeth any other washing activity was virtually impossible. In fact the couple above us had NO water, and when they went to reception to get bottled water for their ablutions the hotel tried to charge them $9! Absurd. We were 'lucky' in that our room did not have water leaking into it, but the couple upstairs did whenever it rained - quality! The food varied, but to be fair for a 3 star hotel in the Caribbean is was passable. There was a major issue with the birds in the outdoor beach eating area (think Alfred Hitchcock film and you'll know what I mean). If you got your lunch then 1 of you had to stay with it otherwise birds devoured it. It was okay in quality and burgers were cooked to order and you had 3 choices of hot food and then salad, rice and pasta. Edgbert the chef chap was always very helpful and cheery and provided good service in both the beach eatery and in the main restaurant, which was where we ate most of our evening meals. When it was hosted in the beach eatery then it wasn't so good and you tended to get bitten to death by the mosquitos. Also the Warri Pier restaurant was closed due to the hurricanes (though looked like it was in disrepair way before hurricane came), and this was one of the main reasons we booked as thought it looked lovely. Not to be. The breakfast was of a good quality, omlettes cooked to order and sausages, bacon and beans. No mushrooms mind or tomatoes. The porridge was EXCELLENT and there was fresh melon, cheeses x2 and cakes/pancakes. Tea and coffee was brought round by the serving staff, who were mostly attentive and good humoured, with the exception of a few surly faces. Special praise to Julian, Roxy and Margharetta,who always had a smile and were lovely. In fact with the exception of 1 barman AUSTIN, all the staff were excellent. He has to be the most belligerent, rude and unhelpful person I have ever encountered. He was rude to me on the first day of arrival for no apparent reason and his bad attitude and nastiness continued throughout the holiday, and was levied onto other guests as well. Even the Virgin cabin crew got his surly and rude attitude, and yet they were so polite and cheerful when asking for their drinks. Horrid man and he would soley on his own be a reason not to return. Basic manners, politeness and customer service were all severely lacking with this individual, and if he was a member of my staff he would be disciplined, given warnings and then sacked. (I'm a Ward Manager in a busy NHS hospital and am very tolerant!) That said, praise to the other staff of Fenton, (lovely chap who doubled up as DJ in the evening), Dave the entertainments manager who would try and engage guests to partake in activities, and would get guests drinks whilst around the pool (my partner really enjoyed the volleyball and played daily); Roxanne, Heather, Kai, Heleen and Errol all very nice bar staff and a credit to the hotel. Lastly, be very careful about the beach vendors. They will pester you for drinks and if the bar staff see, this then it is YOU that will get in trouble. Security is non-existent and people not connected with rhe hotel were walking onto the complex unchallenged. There is one with long white socks called Sean, and there were some guests who booked through him for taxis into town and trips, and they were either overcharged or did not get what they paid for. If you need a taxi to go to Shirley Heights then use Barry Taxi services (see other review). He will charge you $80 US for 4 people and is totally trustworthy and reliable. We had a nice time despite the rustic charm and poor facilities at this hotel. Evening entertainment was good with a steel band, dancers and karaoke provided by Fenton, who was standing in for resident DJ who was away. The helpfulness of the staff and their friendly attitude (bar 1 person) was much appreciated and made up for the shortcomings of the hotel. However, we would not return unless a total refurbishment was done and facilities improved, especially the restaurant arrangements in the evening and also the gym. If you are fussy or have any OCD type tendencies then this hotel is definitely NOT for you. But if you want a relaxing by the beach/pool type holiday with very nice staff and some evening entertainment at a reasonable price then go for it!
I could fill this page with so many negatives but I don’t have the time.If it hadn’t of been for the staff I would have gone home after 8 nights.The halcyon staff are fantastic with the exception of 1 barman called Austin, I have never met a man with so much attitude, everything just seemed to much hassle for him.Every other member of staff deserves a pat on the back for trying to make such a rundown hotel a happy place.Dave and Gerard became good mates Whithin a short space of time.Juliette, roxy, heather, Kai , dolston, Fenton, and a lovely hotel manageress whom I didn’t get the name of are awesome people.I gave Kai her very first glass of champagne, she said she could get used to drinking champagne.We met some really nice couples while we where there.Antigua as an island was not the same as my last two visits, so I am fairly confident that I won’t be getting on a plane to purposely fly to Antigua for a holiday, British airways need to send a representative to this Rex resort for a fortnight to see what they are sending their customers to.I feel that I was mugged off.You don’t go to the Caribbean to eat spaghetti bologna’s or lasagne or minestrone soup.You expect your room safe to be safe, not overridden while you are out on a trip and have your cash taken.You don’t expect to have a shower every time upstairs have one.And you don’t expect to still get showers in bed after being moved upstairs every time it rains.I am a jobbing plumber and handyman in England and I think I could make my fortune fixing all the hotel problems.
My wife and I arrived late afternoon and at first our impressions were not good... overcast weather, seaweed on the beach, and room acceptable, we had dinner and retired to our room . Then the next day wow this is the Caribbean , blue sky's stunning beach (seaweed cleared everyday )great views. We had a good view with balcony overlooking beautiful well kept gardens and pool with the sea in view as well. The food here is very good, maybe limited choice but the taste more than makes up for it . Cocktails were well made and quite delicious. What also makes this hotel is the staff friendly and helpful especially managers Mario and Collette made us feel very welcome a special thanks to them both .. and also bar manager , yes we were lucky with the weather after the hurricanes , we would definitely return ...
Spent 3 weeks here just after hurricane.We can,t disagree with the comments about the hotel being dated and needing money spending on it but that is out of control of the staff who were brilliant.This was our fourth time to Antigua so we just wanted to chill out and it was ideal from our point of view.No real complaints about the food but we would have liked to have had dinner in the restaurant more often although we realised the Pier restaurant was closed because of hurricane damage.Eating in the outside area once or twice a week is ok but not four or five times!We would love to mention each one of the staff so forgive us if we miss you out.Starting with management the lovely Colette and Devon were always checking that things were ok with us.Laugh a minute Dave and his sidekick kept us entertained even if I didn,t want to do volleyball!The bar staff were great.Smiling Dolston,Heleen, Austin and my heart throb Heather and the rest of them.The waitresses looked after us well.Roxanne, Ronis Bernadette, Kia , Julian (always smiling).Forgive us for not mentioning everyone but you were fantastic.We understand the negative comments but for us we had a great time and this was down to the staff.If you,re not the fussy type then you will be ok here but if you want things prim and proper, A1 condition then forget it,
Important tip for your room: cover up the bathtub drain at night to help prevent visitors of the large cockroach type.On the nights we didn't do that, we would go to have a shower in the morning and be greeted by large ones waiting for us in the tub. A few times we also found them on the wall of the bathroom. Covering the drain did not take care of the many flies/fleas/mosquitos in the bathroom, and neither did many rounds of spraying the room with insecticide (though that helped). They would actually land on us while we were taking a shower, which was kind of disgusting. The pros: -Beautiful beach, with relatively warm water and sufficient areas of shade (if you are visiting in the off season). -Tasty food if you like chicken, fish, and omelettes for breakfast. Gluten-free folks could get by, vegetarians need not apply.-I was impressed to see the hotel has many workers over age 45...why do so many other hotels only have young staff... do they fire them when they start to form wrinkles?Cons:-Cold showers about half the time (at one point the shower water turned orangey-brown and changed the colour of my hair - hasn't gone completely back to normal yet)-A/C broke down twice but was great when it worked.-Pool is quite cloudy, and a lot smaller than typical for a resort.-The extent of the cockroaches and flies in the room canceled out all of the pros for me. We gave the hotel multiple chances to fix it, but ended up using our own money to buy spray to do it ourselves. Cleaning staff never took care of the smears on the wall from the ones we managed to swat. -I received 13 bites in my first 3 days despite using 30% Deet, which means risk of Zika.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily
- All drinks (Domestic brands, Domestic beer, House Wine, 10:30am - midnight)
- Non-motorized water sports: Sailing, Sunfish Sailing, Windsurfing, Kayaking
- Introductory scuba diving lesson
- Daily activities
- Evening entertainment
- Christmas and New Year's Gala Dinners
- Manager's cocktail party
- 210 rooms in fourteen 2 to 3-storey buildings
- 1 buffet restaurant
- 1 a la carte restaurant (Local, Seafood)
- 3 bars including Lobby bar, Beach bar, Lounge bar
- 1 outdoor pool
- 18-hole golf course 5 minutes away
- Meeting facilities (fee)
- 4 tennis courts (4 lit) on-site (fee)
- Shopping on-site (Fine jewelry shop, Groceries & sundries shop, Souvenir gift shop)
- Scuba diving on-site (fee)
- A range of watersports available
- Beauty salon (fee)
- Outdoor Wedding Location
- 2 double beds
- Bathroom with shower only
- Patio or balcony with garden view
- Max. occ. 3 adults or 2 adults & 2 children
Poolside Room - Similar to above, larger with fridge, closer to pool and beach area. Max. occ. 3 adults or 2 adults & 2 children.
For the Kids - Kids 4 to 12 enjoy supervised activities 10:00am-4:00pm, Babysitting service ($), Kids' menu, Playground, Games room.
Wedding Packages - Free Wedding packages available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Halcyon Cove by Rex ResortsAntigua,Antigua And Barbuda
- Hotel Contacts
- Extra Info
Dickenson Bay PO Box 251, St. John's Antigua
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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