Jolly Beach Resort
- What's Included
- All Inclusive Features
This resort provided us with the worst experience of our lives. The staff here was outright rude & service was nonexistent. We avoided asking staff for anything at all cost, basically negating the "all inclusive" aspect of this resort. The grounds & rooms are terribly outdated & unkept, garbage and brown leaves everywhere. It felt more like fall than a tropical island here. We did not see any maintenance in progress either. Bar staff was rude, after asking for a simple rum on the rocks, the bartender exclaimed "OH MY GOD THANK GOD ITS GETTING LATE & MY SHIFT IS ALMOST OVER". Really relaxing. Not to mention we got brown rum when we asked for white. I wonder what guests get when they actually ask for a drink that requires making. The food was terrible quality, fruit rotten, and no variety of any dishes, breakfast or dinner. But the worst by far was the service, which basically ruined our whole vacation. Keep your hard earned money and save your vacation days & book a different resort. This one will ruin your image of Antigua for sure!
I honestly don't know where to start.But let's start with the staff. Rude, unhelpful, inconsistent, nasty, and generally unhappy to be there. This did not stop them from forcefully implying that they want to be tipped, although there was no reason to tip them. The inconsistency came with their abhorrent service. Thinking this was a self service type of place, we went to get our coffee only to be told to sit down and wait for someone to bring the coffee to us. Fine, but that someone never came. We also witnessed another poor guest ask for coffee only to be told to get their coffee themselves. Again, if you're going to be unhelpful, at least be consistent and set a clear standard. This was not limited to coffee either. Anything that you would ask for would be met with disdain and annoyance; not really the best atmosphere for relaxation.The grounds were just depressing. Not a single tree or plant was maintained and there was no indication that they were planning to do so. Which is really unfortunate because the beach is fairly pretty. The food was just as awful. The stations were regularly left empty and if there was anything there, it would be old and stale. The egg station had one employee with two pans that serviced at least 15 to 20 people at a time. This caused 30 minute waiting lines for an omelette and I assure you, the resort was nowhere near full capacity.The booze situation was just comical. Let's face it, we go to these resorts for the constant flow of free drinks. Never mind the fact that the alcohol was criminally watered down, but the staff was more than happy to tell you the bar is closed or they have run out of an ingredient. We actually went outside the resort to a local bar to get a decent buzz going.All in all this was the worst resort we have ever been to and really we feel ripped off. The staff and owners should be ashamed of themselves to run such a terrible establishment on such a pretty Island.
I have returned home on 13th October from a 9 night stay with a party of 8 and 2 friends who arrived on the saturday before. I am also a returning customer who has stayed many times.I can not vault this hotel, with the quirky furniture in the rooms. Yes some updating does need doing, but the beautiful beach, and the lovely landscape gardens make it all well worth it.The staff were very helpful on arrival, changing my room to the 2nd floor. Most staff very friendly and polite, except the Mexican resturant, very rude the night we eat there. The air conditioning did leak a bit, but we put the ice bucket underneath the dripping. It was my sisters 50th Birthday while we were there, Lydia's Resturant made it a special evening for her, putting up the decorations ect. A chocolate cake was made for her, very nice it was. The food was varied, always found something to eat either in resturants, or the great food at the beach grill, and plenty of cocktails to try. The hotel and beach was kept very clean. If you are expecting 4 or 5* then pay the price for it, and stop the moaning. As for the people moaning when they stayed because of a hurrican, you should be ashamed of yourselves, the staff stayed there to look after YOU and were not taking care of their families. The power goes out, and the place floods, but staff were still there, even if it was not to your liking. At least you were safe not like the poor people of Barbuda. I will hopefully return again
We arrived Sat 30th Sept.....hotel very tired looking, got taken to room & was shocked, we booked a junior suit, air conditioning very noisy & leaking water, ants everywhere & within 10 minutes of hanging clothes up they were all over the clothes. The shower cubicle was so small & dark inside & unable to see what you are doing. The room was very old & tatty looking.Went for breakfast next day was horrified to see how many birds were flying around inside the restaurant, lids covering food not covering all the way & the birds were sitting on lids & pecking at any food. The actual restaurant was dull & dingy & was like eating at a roadside cafe. Food was not up to standard. I must say that the staff were amazing. We decided there & then that we could not stay here any longer & asked to be transferred to another hotel that we had stayed in before. We were unable to move until the Monday so we went round the quiet pool area to find only very few sun umbrellas but plenty of beds so unable to get out of sun. the pool itself did not look very clean either.All in all very disappointed in hotel & will not be staying here again ... needs a total face lift.
I visited the hotel after a 3 year absence ( my 7th visit in total) and whilst the place hasn't fundamentally changed in this time its now under new management who have made some changes not all to my liking ( including a change of name). The food and drink are plentiful so you will definitely get what you paid for however the choice is somewhat limited but it tastes good and is well cooked. I would recommend the trips offered by the hotel ( beware taking trips and deals from the people on the beach unless they have licenses). Entertainment is good particularly bbq on the beach, and bonfire on the beach. The rooms are still tired looking but the added extras of toiletries in the bathroom and a hairdryer which are new are nice. I would also recommend attending the management cocktail hour where you get to meet the faces behind the titles. The one thing to note and which is not advised anywhere until you request it upon check out on the day you leave - is the introduction of a charge for late check out which is the daily rate of $75 which I believe is extremely high and out of proportion for the amount of time you will need to be in the room ( probably a max of 5 hours if you are on a BA flight which leaves at 8pm). All of this being said the one thing this resort does well above all is customer service which goes a long way to making any trip pleasant so would I recommend the hotel the answer would be yes for singles, couples and families.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily with a la carte dining*
- Domestic brand drinks from 10:30am to 11:00pm
- Use of gym
- Watersports including: snorkeling, windsurfing, sunfish & hobiecat sailing, paddle boats, kayaks
- Day and night tennis (proper attire required)
- Daily activities
- Beach volleyball
- Beach soccer
- Table tennis
- Dance lessons
- Aerobic classes
- Theme nights
- Nightly entertainment
- 462 rooms in twenty-three 2 to 4 storey buildings
- 1 buffet restaurant
- 3 a la carte restaurants (International, Indian, Caribbean, Italian)
- 6 bars including Swim-up bar, Pool bar
- 2 outdoor pools, waterfall
- 18-hole golf course 15 minute walk away
- Meeting facilities (fee)
- 4 tennis courts (4 lit) on-site
- Souvenir gift shop
- Fitness facilities
- Exercise classes
- Scuba diving nearby (fee)
- A range of watersports available
Standard Room includes:
- 2 twins or 1 king bed
- Bathroom with shower
- Patio or balcony with ocean view
- Max. occ. 3 adults or 2 adults & 1 child
- Same as Standard but larger with 2 queen beds
- Full bathroom
- Coffee and tea-maker
- Max. occ. 4 adults or 2 adults and 2 children
Kids Deal - Kids 2 years and under pay kid's rate when sharing with 2 adults; pay kid's rate for air and transfers.
For the Kids - Kids 3 to 12 enjoy supervised activities 9am - 5pm at the Kids' club, Babysitting service (fee), Games room, Kids' section of main pool.
Romance Bonus - Honeymooners receive: bottle of sparkling wine, bottle of massage oil, flowers in room, late check-out (if possible), US$50 per couple discount for Wadadli Cats Cruise (except Sundays), 25% discount on photo key rings, congratulatory card from hotel. Request when you book. Requires proof of marriage.
Wedding Package - Packages available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Jolly Beach ResortAntigua,Antigua And Barbuda
- Hotel Contacts
- Extra Info
Bolans Village, Bolans, Saint Mary's Antigua
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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