Sandals Grande Antigua
- What's Included
- All Inclusive Features
This was our first visit to a Sandals resort and indeed the Caribbean. The first plus for us was the short transfer from the airport after a long flight! When we arrived we were welcomed by friendly staff with cool towels and a glass of Champagne. We were checked in quickly and our bags were brought straight to our room. Anna was an intern there and she took us to our room and she was very professional and helpful! We stayed in an Ocean View Honeymoon suite on the Club Sandals level. The room was lovely, nicely decorated and the bed was huge and very comfortable. The rooms were very far from the beach and so the term "ocean view" was a little misleading as you could hardly see it. The only thing that we didn't like about the room was the balcony. It was TINY! It felt so cramped that we didn't even sit out there - so this was disappointing. The mini bar was included and replenished every day there is a good selection of alcohol and non alcohol drinks and the housekeeping came in everyday and did a good job. There is also a turn down service every night. All of the restaurants were lovely and offered a great variety of cuisine. The sushi bar Soy was a little uncomfortable as there was a fryer in the kitchen bit and this made the environment smoky and made our eyes sting. All the other restaurants offered amazing cuisine! All the staff were friendly and attentive in the restaurants. There is also a good mix between al a carte and buffet so you can mix it up a bit. All the bars are great and the service is fantastic. The cocktails were lovely! We had a late flight so we used the departure lounge facilities. They are ok, although there were a lot of people using it and the facilities didn't really provide everything that was needed. There was only one hair dryer! However it was good that they provided some facilities for this. There are lots of great places to sit of an evening and lots of little things located around the resort to keep you entertained. The Monday night beach party was fantastic and the staff really pulled out all the stops for this. The other evening entertainment was ok - We are not really hotel entertainment people but there was something on most nights if you like that sort of thing. There is a downside however. If you like to lay on a lounger by the pool or the beach then you may have a problem. The private butlers reserve a lot of the beds and definitely all the best ones with the parasols. And the rest are reserved by other guests who get up ridiculously early to claim beds. And often one person will go and reserve several beds for other guests and friends etc. We were down on the beach at 0730 and there were no free beds AT ALL. The pool was the same! So unless you have a butler or wish to get up very very early to reserve beds then you may find yourselves disappointed like we were. You then have to wait for the afternoon when some people vacate their beds. In the daily news sheet it states that you are not allowed to reserve beds to avoid guests not being able to use the facilities however when staff member was confronted about this he told us that his hands were tied and that there were not enough beds for all the guests at the hotel. The other negative that we found was that persistent vendors on the beach. You are constantly approached by vendors selling souvenirs and excursions. They are mostly friendly but also very pushy and I felt harassed by them - towards the end of the week we avoided going to the beach as we began to feel uncomfortable. The beach here is a public beach and as such the hotel cannot do much about this but If like us you want peace, quiet and relaxation on the beach then this may not be the hotel for you. Overall we loved the hotel itself, the facilities and the majority of the staff however due to the massive sun bed problem and the harassment on the beach we do not think that we would stay at this hotel again.
Being a frequent traveler to both Sandals and Beaches Resorts, it is hard for me to write this review, but as my husband and I had such an awful experience there, we decided to share in hopes that improvements will be made for future guests. I'm going to go into the positives and negatives but we had one GLARING issue, and we must address it separately. We stayed in a new Rondoval butler suite with a private patio and hot tub and pool. On day 2, we went back to our room to take an afternoon nap after being at the beach. We went in the front door of the room, flipped the lock on and I took my suit off to hang outside and dry. My husband had decided to take a quick dip in the pool. I went out on the patio to hang my suit then realized that the patio door had locked behind us. We were locked outside, me naked in a towel. We had our butler phone so we called the butler who said she would be over. 15 mins later she came and kept asking if we had our key. We explained that we were in our room and put the lock on then came out the back patio door. We couldn't open the door with the keys because of the bolt. She called maintenance who said they needed to take the patio door off and they would be right over. 45 mins and 3 phone calls later, they still weren't there so we were forced to walk from our room to the main lobby to find a manager...while naked in a towel. It still took 15 mins for someone to come help us. Needless to say my husband wanted to go home and never come back at that point. They sent us back to the room to wait for maintenance to remove the door from the patio because they have no keys for them. And two more days to put it back on while we had to leave our room unsecured. What bothered us the most was that this was a very special trip for us and no one, except for the Loyalty desk even bothered to say sorry. We are traveling to Beaches Turks at the end of January and praying that there will be a difference in attitudes towards guests considering these trips are not exactly low budget spring break destinations. First the positives:1. The people in the Loyalty office were the highlight of our trip. They were genuinely nice and went out of their way to make us feel special. We really appreciated every one of them! Thank you again. 2. The Mediterranean Rondoval room was spacious, comfortable and private. 3. The resort did a good job of spraying for mosquitos daily. 4. The food at Mario's and Soy were excellent. Barefoot was above average. 5. The beach was clean, soft and the water was clear and calm. The negative:1. We were there celebrating our 5 year Wedding Anniversary and reserved a Mediterranean Rondoval Room with a Butler. When we arrived at the resort, we were dropped off at the wrong side of the resort and they checked us into a basic room with a garden view. It then took us producing our reservation on paper to show our room category for them to call the butler manager and find us a room. Of course it then took hours to get it ready b/c they weren't expecting us although I had made requests for our anniversary with the butler service prior to arrival. No apology which started things off wrong. 2. When we finally met our butlers, we were made to feel as if we were a burden and were just adding to their already busy schedule. We know they didn't expect us, but that wasn't our fault. After having butlers at different properties, they just seemed very distracted and disinterested. 3. Our room was always unstocked with drinks. We would call to tell the butlers and they would tell us that there were drinks in the cabinet next to the fridge. We could stock our own fridge. Not really expected at that price point, but we would point out that over the past 4 days we had done that and there were no longer any drinks there. It took multiple calls to get it restocked. 4. Dirty dishes with evening fruits and treats were never picked up. You would have to leave them outside the room and call housekeeping to have someone get them. 5. The beach vendors were the most aggressive I have seen. They actually came and woke us up for a nap and sat down on our chairs to harass us about tours. If you said no, they would beg you for beer. 6. Other than Mario's and Soy, the food was not on the level usual for a Sandals or Beaches. 7. No recognition of our anniversary at all. 8. Too few umbrellas at the beach. All in all, nice grounds, nice water, horrible service and poor attitudes. Would NOT go back to Sandals Antigua. Try Barbados....super places, amazing service.
This was our first visit to Sandals Antigua but not to a Sandals resort. We found the grounds well maintained, the food good and the staff amazing. Every staff member, from morning till night will always greets you and share their Sandals smiles with you. They make you feel welcome and special. No question will go unanswered. Mr. G (GM) runs a 5 star resort. The older part of the resort (Caribbean rooms) were a bit dated but in a great location. We agree that getting chairs on the beach in the morning is a hassle (my hubby an early riser so we were lucky to beat butlers who are out around 5-6 am) but by noon more chairs are found. I think one of the problems is that when guests leave their chairs for other activities they leave the towels on the chairs and no one sits there. The first week we were there they had a beach person coming by all the time to take off towels and free up chairs that worked great. Bayside for breakfast and dinner (French food) was always good and Matanya and Kelly Anne were great. Joy, on the beach, who constantly kept us well hydrated with amaretto sours, was super. Café de Paris, always my go to place, for hot chocolate, crepes and all things great is amazing not only for the food but for the fantastic Sylvia. This wonderful lady has the best smile, makes the best crepes and offers the best island remedies for all things good. You must stop in and meet her, tell her the butler and his lady sent you. There are a number of cats on site but they are well taken care of and there is a Cat Café where there are food bowls and water dishes. For cat lovers they always accept donations of can cat food. Friday night is Chocolate night and everyone is encouraged to wear their best white outfits. Table cloths for togas have been spotted. That is the night to get the best chocolate martinis. As in all my reviews of Sandals Foundation, I like to remind those of us, who are blessed with much, to bring down gently used books, schools supplies, hand sanitizers, etc. and if possible take time to go visit the schools that Sandals support on the island. The school trip is Thursday morning and you can sign up at the tour desk. These gifts from you to the children can be left in the loyalty office right near Café de Paris. I promise you, you will experience the real Antigua at the school and leave with a full heart of love from the students. I cannot imagine why anyone would not enjoy the sun, fun at this Sandals.
Our first time at Sandals, nervous after reading reviews, but were blown away. We stayed in a Caribbean Grand Luxe poolside room, beautiful good sized room, big balcony, great bathroom, not dated.We are early risers so went to the Med pool at 7:00am on our way to Café Paris for coffee and pastry. Got 2 chairs WITH Umbrella everyday with no problem, put down our stuff, never got up at 5 or 6am (didn't try to get chairs on the beach)Althea at the pool bar is fantastic, get a Hummingbird my new favorite drink!, Every staff member said hello on their way by no matter where you were. They even all did a little goodbye song as we were leaving.Tried most restaurants, Loved Mario's Antipasta bar, Great romantic right on the beach dinner at Bayside and Barefoot, preferred the Mario's breakfast buffet, Bayside lunch buffet also great.Took a dive class, Alex was a fantastic teacher. Unfortunately only got to dive once, red flag went up the rest of the week. Loved the Power 360 tour, walked the beautiful beach and property everyday.If I had to complain, wish there was more evening activities, the beach party was a blast our second night, then wished they did that every night.Really had an amazing week and will definitely be going back
Amazing place and hotel, everything is excellent... service, food, beach, pool and all the activities. Special mention to Joy who works on the beach and Jamal at the aqua centre but all staff superb! Can't fault the place.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily
- 24-hour room service
- All drinks (International brands, Domestic beer, House Wine, 10:30am - 2am)
- Non-motorized water sports: Sailing, Hobie Cats, Sunfish Sailing, Windsurfing, Kayaking, Pedal Boat
- Boogie Boards
- Scuba diving for certified divers
- Tennis with instruction
- Exercise classes (Aerobics, Step aerobics, Water aerobics )
- Language lessons
- Dance lessons
- Daily activities
- Evening entertainment
- Christmas and New Year's Gala Dinners
- Manager's cocktail party
- 193 rooms in thirteen 2-storey buildings & 17 cottages
- 1 buffet restaurant
- 3 a la carte restaurants (International, Grill/BBQ, Japanese, Italian)
- 4 bars including Swim up bar, Piano bar, Main bar
- Shuttle to nearby Casino
- 5 outdoor pools
- 18-hole golf course 5 minutes away
- Meeting facilities
- 2 tennis courts (2 lit) on-site
- Souvenir gift shop
- Complimentary property-wide WiFi
- 5 Jacuzzis
- Fitness facilities
- Exercise classes
- Scuba diving on-site (fee)
- Dive shop on-site
- A range of watersports available
- Beauty salon (fee)
- Spa (fee)
- Outdoor Wedding Location
- King-size bed
- Amenity kit (shampoo, conditioner, body lotion, aloe vera and liquid soap)
- Private bath and shower
- In-room safe
- Clock radio
- Satellite TV
- Coffee maker
- Iron & ironing board
- Patio with garden view
- Max occ. 2 persons
- Same as above but larger with sitting area
- Mahogany four-poster bed
- In-room bar
- View of gardens and pool
Special Bonus - Guests booking a Luxury Beachfront Rondoval, Oceanview Honeymoon Suite, or a Garden Honeymoon Rondoval receive personalized butler service.
Wedding Bonus - Wedding packages available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sandals Grande AntiguaAntigua,Antigua And Barbuda
- Hotel Contacts
- Extra Info
Dickenson Bay, St. John's Antigua
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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