Sandals Grande Antigua
- What's Included
- All Inclusive Features
We arrived for our honeymoon and our trip never felt special..we almost felt that we were an inconvenience to staff members. The resort was also booked to capacity. Sitting at the pool,it would take at least 20min to receive a drink and the beach over 40 min. Only good service seemed to be the guests with a Butler. We also had issues with out smoke detector.. it went off at 3:30am there was not one hotel employee to help us.. we called and ran down to the office no one to be found, so we had to rip off the wall since the alarm would not stop.. in the morning we confronted the desk and they sent someone to change the battery.. next night same issue with the beeping we finally just took off wall for the remainder of the trip since the hotel didnt seem to care why it kept going off. Over all the beach is beautiful but hotel is dated if you want great service i recommend upgrading to butler suits since they were the only guests who had great service.
I just returned from Sandals Antigua with a group of friends This is my 2nd time at this location. We all have a wonderful time and everything was great. I had the butler level suite and upon arrival was greeted by 2 of my butlers. From the cool lemon scented towels and champagne greeting until our departure, the service was wonderful. Our butlers (Wendel, Geoffery and Shelton) are top notch and very professional. Everyday they would surprise us with little things without asking such as bring us drinks and snacks at the beach. Highly recommend anyone having butler service room request them by name. You will not be disappointed. Very friendly and professional. They made all of our dinner reservations and escorted to each restaurant. Table beautifully set including flowers and a welcome card. Would like to compliment the chef at the Japanese restaurant York. Very entertaining and great food. Mr G is the general manager and extremely friendly. Stops and talks to each guest and has a real concern that each guest is well taken care of. Also Gus is the food and beverage manager. Takes his job very seriously. Also greets you anytime he sees you. Goes out of his way to make sure that the food is good and that you are happy.We ate at every location and never had a bad meal including the hot dog cart. I would highly recommend this location and although the butler level is more expensive you will see that it is worth it. I have stayed at several other Sandals locations also and have had no problems.
How anyone can criticise this resort is beyond us, those who criticise the food clearly aren't used to eating out! It was a refreshing change to see fries only available in one dining option. The quality of the food, presentation and selection was excellent every day. We ate in every restaurant, our favourites were Mario's and Bayside. Everything about this resort, from the welcome, to the waiting staff, bar staff to the cleaners is a positive experience. The staff are friendly and helpful. We had no issues getting sun beds at the beach or pool at any point during our 10Day stay. We certainly didn't have to get up early to save any and staff were going round the pools and beach regularly and checking that saved beds were actually in use. The beach was beautiful and clean and the sea was the most amazing we have ever swam in. The beach vendors are friendly and not pushy which was nice to see, a simple 'no thank you' sees them on their way. Our room was beautiful, the mini bar was well stocked and restocked daily. The room was maintained well and cleaned to an excellent standard daily. We loved our time here and was so sorry to go home - next on the list is Sandals Barbados!
We are just back from sandals Grand Antigua. There are enough reviews about the food so to sum it up I will say the food was just OK. Did it make my socks roll up and down no, was it nice and a decent quality yes. For such a large resort I found the entertainment to be on a rather small scale. Which I thought was odd. The white night chocolate party felt scaled back compared to what I have seen around other sandals properties. And while we were in love with the romantic feel to the entertainment at SSC not so much here. There was tons of seating in the evenings to relax with a quiet cocktail. More than other properties. The DJ at the Duck would do well to notice that when the crowd leaves when you come on perhaps adjust your sound. The staff was hit or miss. I found if you engaged them first with a smile and conversation they would engage you but if you didn't they seemed most happy to skip by unnoticed. A recommendation on this point. Please consider some staff training on this front as well as have them put The CELL PHONES down if I want to be on the pay no mind list I have a teen at home for that lol. This was a consistent theme across restaurants on property. One evening in the pub a young woman came to our table 8 of us standing/sitting round it and reached in between without saying a word and started to clear the table which had snacks from the white party that we were still eating. When we stopped her she got annoyed and seemed upset. Someone tried to say they were sorry and give her a few bucks and then she got angry, raised her voice, and scolded the person. She was young but her reaction was very unprofessional the vacationers were not giving her a hard time, nor were they disrespectful, she acted like a kid and simply needed a touch more professionalism. The beach here is the absolute most beautiful. The water is the bluest of blues that I have ever seen. The beach vendors I found were not completely over bearing. Typically A no thank you and they were on their way. In a word the beach was stunning. Your eyes won't believe what they see. We manage some scuba diving here and I would like to make special notice of some of those team members most notably Joyann and Tiffany the check in ladies at the water sports center. And of course the dive team. Elijah, Mikhail, Sherman. Here we found some of the most interactive people two thumbs up for Fern who was a delight and always had a smile and a laugh such an asset to this crew! Alex also who was happy, excited and motivated to spend time with us, Denzel, Orville and Marlon all very sweet and always with a smile all team members here were on point, they made it fun, and made it happen. Please note that the dive sites are far off in some cases an hour plus. compressor issues had us riding in and out to pickup more divers which had us out at 8 am and back at the resort at 4 pm. Quite a long day too long honestly compared to other sandals. We were ever so thankful to Elijah for making the two tank dive happen on the last day that we could lay round after and relax for the afternoon. It would be lovely if sandals opened just one breakfast spot at 7 am for divers instead of 730 that we could have a decent meal without rushing. The property is gorgeous, full of flowers and landscaping kudos to the gardeners we observed them several times giving tours and working they were kind and always willing to speak about their work. We were in the Med building the rooms were newer here. Awesome view but they need some up keep. When we arrived the shower door handle was on counter and busted off lol two days later the other side must have come off when the maid was at the room and no door handle for several days. Then a new on appeared on one side but not the other. I guess it was a work in progress. Other wise rooms were clean, and well kept. In Antigua when they say you need 3 hours to get to the airport you need it. It's close to the resort but lines for everything. Literally took almost two hours to get the gate. It's clean and nice but Wow. Don't think about circumventing the 3 hour departure rule here. Overall it was a good time. Like always we are relaxed and happy. Met some wonderful people and enjoyed ourselves. I like this resort and some day we may get back around to it for a return visit.
This was my first Sandals All Inclusive trip. I'm so glad that we picked Antigua. Great resort and huge. Even though we were told that the resort was at capacity, and all cabins were booked, there was never any crowded areas. The restaurants were ALL great, the rooms were wonderful, service was wonderful, and the atmosphere was extraordinary. I would definitely recommend this resort. A little more expensive than some of the others, but definitely worth the money. :-)
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily
- 24-hour room service
- All drinks (International brands, Domestic beer, House Wine, 10:30am - 2am)
- Non-motorized water sports: Sailing, Hobie Cats, Sunfish Sailing, Windsurfing, Kayaking, Pedal Boat
- Boogie Boards
- Scuba diving for certified divers
- Tennis with instruction
- Exercise classes (Aerobics, Step aerobics, Water aerobics )
- Language lessons
- Dance lessons
- Daily activities
- Evening entertainment
- Christmas and New Year's Gala Dinners
- Manager's cocktail party
- 193 rooms in thirteen 2-storey buildings & 17 cottages
- 1 buffet restaurant
- 3 a la carte restaurants (International, Grill/BBQ, Japanese, Italian)
- 4 bars including Swim up bar, Piano bar, Main bar
- Shuttle to nearby Casino
- 5 outdoor pools
- 18-hole golf course 5 minutes away
- Meeting facilities
- 2 tennis courts (2 lit) on-site
- Souvenir gift shop
- Complimentary property-wide WiFi
- 5 Jacuzzis
- Fitness facilities
- Exercise classes
- Scuba diving on-site (fee)
- Dive shop on-site
- A range of watersports available
- Beauty salon (fee)
- Spa (fee)
- Outdoor Wedding Location
- King-size bed
- Amenity kit (shampoo, conditioner, body lotion, aloe vera and liquid soap)
- Private bath and shower
- In-room safe
- Clock radio
- Satellite TV
- Coffee maker
- Iron & ironing board
- Patio with garden view
- Max occ. 2 persons
- Same as above but larger with sitting area
- Mahogany four-poster bed
- In-room bar
- View of gardens and pool
Special Bonus - Guests booking a Luxury Beachfront Rondoval, Oceanview Honeymoon Suite, or a Garden Honeymoon Rondoval receive personalized butler service.
Wedding Bonus - Wedding packages available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sandals Grande AntiguaAntigua,Antigua And Barbuda
- Hotel Contacts
- Extra Info
Dickenson Bay, St. John's Antigua
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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