The Verandah Resort & Spa
- What's Included
- All Inclusive Features
We have just returned from a weeks stay at the Verandah... and really struggling to see what all the negative comments are about...! Lovely resort, everything easily accessible by the carts or on foot. Both beaches were lovely, even the main beach was fairly quiet, I never felt like there was overcrowding and overall it was a very relaxing break. Great watersports and all included in the price which was a bonus! We ate in all restaurants during our stay...even Nicole's as we were there for a wedding and as a one off supplement was a nice change. To be honest though, the food in the main buffet restaurant was excellent every night, great quality for an all inclusive resort with plenty of choice. Highly recommend the omelettes for breakfast....! Cocktail choices were great and we found the staff to be excellent throughout the resort. Always with a smile and a "hello" and nothing seemed too much trouble. Our only complaint was we couldn't really swim or snorkel due to the seaweed/grass but next time will try the nearby Long Beach. Nearby Devils Bridge is worth a look and a short walk from the hotel. Loved our stay here, particularly enjoyed the wedding we attended and again great service from the staff for this. We already miss our new favourite destination and hope to be back again one day ūüėÉ
Our troubles started with Elite Resorts prior to our arrival, but we were sure things would change and this would be an unforgetable girls get-away! Our stay in a nutshell... Positives~Debra our favorite waitress~Bucaneer dinner (steak and vegetarian option)~size of room and balconyNegative~Rude check-in receptionists~Snarky cold towel and drink offer~told 20 min until room was ready, waited 3 hours, no one appeared to care~cheap food~lack of variety in food~Lack of fresh and local foods (appeared to come from Gordon or a prepackaged food store) EXCEPT Bucaneers!~watered down drinks~ZERO drink service (go and get your own from the bar)~4 liquors and VERY limited mixers at the adult pool~managers night was a joke... same food cooked by the pool, no manager around (he was in his office) 4 songs by the steele band~nightly entertainment - bands on Sat and Sun were ok~Entertainment team was 1 person screaming for people to participate in activities that were lame and boring.~allowing workers to stay at night and drink and dance making us think their were guests actually enjoying themselves.~Entertainment ended at 11 pm and drinks ended at midnight~female waitresses were rude and not nice (except Debra)~tranquility spa pedicure - my 6 year old could do better~ran out of food everyday at the beach resort EVERYDAY!!!~rasta bar shut down when no people were around~lack of internet~golf cart transportation. Call twice and 30 minutes early~Lack of staff's ability to care about the guests at allMy biggest complaint was this was a resort that was not client oriented. This is not was I expected from a resort in the Caribbean. I have been to many resorts and would NEVER travel here again due to these low expectations. We brought the spa concern to the manager's attention and he fixed it but we felt as though he didn't care about the positives. If I wanted to spend excessive amounts of money and get crappy service, I could stay at home.We were told that a couple of years ago the resort was more focused on clients and providing them with a true Caribbean experience. Now it is apparent they are to do the minimum. I would highly recommend a different resort with a focus on making guests feel special and that their money is appreciated.CHOOSE SOMEWHERE ELSE until there is new management, which there will not be as they are purchasing more resorts.
We stayed at the Verandah for two weeks in August. We booked an ocean front suite which was nicely sited on a hill overlooking the bay. The accommodation was clean and of a fair size but was pretty dated and generally in need a a full refurb. The facilities on site were pretty good, the main pool was clean and warm. The two beaches were also clean (but lots of seaweed in the sea) and water sports offered including sailing were well run although sometimes had to queue as only one boat was in use as one was apparently damaged. Food offered was of reasonable quality but we didn't try the premium a la carte at USD 40 extra per head for a meal! The onsite shop was unbelievably expensive for eg sun lotion, or even a beach ball at USD 25. Biggest disappointment however were the staff who were generally not at all friendly - and on many occasions quite rude. Apart from one or two more senior staff who were great, the others acted as if the customers were a great inconvenience. Apparently the resort is closing in September for a refit. Maybe why staff were so miserable? Overall ok but with a refurb and a change of staff attitude would be great.
I was in one of the family villas in the 400 area of the resort. The facilities at the resort were nothing spectacular; the rooms were outdated, the pool floor needs to be sanded down, and one of the beaches is inaccessible by wheelchair. However, they are updating their facilities this year when they do their annual shutdown so hopefully that fixes it. The activities they offer throughout the day are great, there's plenty to do for both kids and adults. They offer several excursions for a good price. Their food wasn't anything special, it all had this high school cafeteria taste to it though. As well the foods often weren't labelled, which made it very difficult for me to be accountable for any allergies I may have (I know that all inclusive doesn't cater to individual needs but it would be nice to know what is being served so I don't risk anything). The beach grill was ridiculously slow serving food and several workers would refuse to take your order until another worker came by to do it themselves. In SeaBreeze it was almost impossible to get a glass of water refilled, staff would look at your table and see the empty glasses and then walk away. However, there were also a lot of positives! The beaches were beautiful. The pathways between the villas were well maintained and close enough to walk anywhere you had to go. If you didn't feel like walking there was also the option of waiting for the 'bus', a golfcart, to come around and take you where ever it is you need to go. The resort makes a significant effort in being environmentally friendly (no straws or free bottled water), which is definitely important for such a large resort. A lot of people complain about the lack of bottled water available (unless you want to pay) but each villa comes with a sink that has purified water (that does taste pretty bad warm but when cooled is fine) that comes out of the taps. Front desk staff, housekeeping, and SOME SeaBreeze workers were extremely pleasant. They'd make jokes with you and do as much as they could to make your stay comfortable. The pools were clean and the shuffleboard and pool table areas were always neat and tidy. The gym had a couple of treadmills broken which sucked but I'm sure that they will be repaired in time for the next season. The resort itself is a bit far from anything, you'd need to charter or rent a vehicle to get into town to go shopping. The kitchens in the villas are useless unless you do this because you aren't allowed to take any food out of any of the restaurants. However you're about a 3 minute walk from I believe Love Beach and Devil's bridge is about a half an hour walk away. If you are looking to use the internet at this resort to keep up with your schoolwork or work don't bother. There is free internet by all of the pools and you can pay to have access in your room (prices are decent) but it sucks. You can barely send a text only email during the evening when most guests are on it. When I went the resort was half empty and even then I couldn't even get onto the internet service some evenings until 1am. It kicks you off their server when you turn off the screen on your phone, so you can't receive messages or anything while your phone is off.
Being a Director of Sales as a luxury resort in South Florida, I can spot things that most other don't. We just got back from the Verandah. I can tell you, this resort is a smoothly running machine (in all departments) and they do an excellent job. The resort and grounds are beautiful. We had an ocean front room, that did need some updating, but they were closing the resort for renovation after we left. You forget about everyday stresses and totally relax. Great resort for families and couples. Good job The Veranda Resort and Spa!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast Daily (Buffet)
- Lunch Daily (Buffet,¬†a la carte)
- Dinner Daily (Buffet,¬†a la carte)
- Domestic alcoholic and non-alcoholic beverages and selected International drinks
- Sunfish sailing
- Hobie cats
- Evening entertainment on some nights
- 200 rooms
- Buffet restaurant
- A¬†la carte restaurant (International)
- 2 bars, including: Pool bar, Beach bar
- 2 pools
- Fitness Centre
- 2 tennis courts
- Beauty salon
- Children's playground
- Gift shop
- Meeting facilities
- Internet Cafe
- 1 king-size bed and 1 queen-size sofabed
- 1 full bathroom
- Air conditioning
- Satellite television
- Hair dryer
- In-room safe
- Internet access
- Iron and ironing board
- Kitchenette facilities including Mini fridge, microwave, coffee and tea facilties
- Max occupancy 4
For the Kids - Mini-Club available for children 4 to 12 years old.
Weddings - Wedding packages including a free wedding with minimum stay are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
The Verandah Resort & SpaAntigua,Antigua And Barbuda
- Hotel Contacts
- Extra Info
Indian Town Rd, Saint Philip Antigua
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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