Holiday Inn Resort Aruba
- What's Included
- All Inclusive Features
We just checked out after 2 very relaxing weeks. The staff is incredible from Arturo at the Towel palapa, to Lucila at Iguana Bar to Rosita at the Spa and Kevin Anderson, GM. Excellent service, great attention to detail. This is truly a beautiful paradise where we looked forward to every sunset from our patio at the end of a great day of relaxation. There’s plenty to do or nothing to do, whichever you prefer. This is our 5th year and we recommend it to our family and friends without reservation! Can’t wait to return!
Room was clean, comfortable bed. We never had a shortage of coffee packets in our room. The hotel is pretty basic but fine for a beach holiday. The breakfast was good with plenty of variety. The elevator in our tower was broken but they had someone operating the other one so it moved smoothly. We took the stairs so did not really affect us. I would stay there again.
This is a perfectly reasonable hotel, especially for families. It's set on a beautiful beach, with white sand and calm turquoise sea. Each room has its own balcony. Our room had a huge comfortable bed and separate shower room.There are lots of restaurants nearby and a very pleasant walkway along the seafront, which takes you past all the big hotels in the area.Lots of facilities including several swimming pools, free bike hire, restaurants, casino, etc.I was particularly impressed by the accessibility of the hotel for wheelchair users, which extends to the beach.The only downside for me is that it feels like an all inclusive resort and not a small independent boutique hotel that I prefer!
Hotel did nothing for my honeymoon that they promised they would. Check in was horrible, the woman at the desk was extremely rude and when I said they already had my email and I had emails between me and the manager regarding discounts we were supposed to get as honeymooners, she replied with "well I'm not giving you the 15% off food", which ended up being fine because the hotel food was HORRIBLE. Ordered room service our first night because our flight was delayed and it was late, the burgers were inedible and burnt to a crisp and also $40 for 2 cheeseburgers. Three nights later we ate at Coral, the buffet dinner and we both were appalled. The food was bland and tasteless and my salad had bugs crawling out of it. We immediately stopped eating and asked for the check. When I told the waiter about the bugs he shrugged his shoulders and still charged me full price. So basically we paid $70 for 2 cokes. The cabanas by the beach were equally as horrible as no one tells you you need to reserve them the night before and that if you don't some man in a white shirt will pick all your stuff up and throw it in the sand so that another couple can get the chairs, even if its now noon and you've been there since 8 am. I've emailed the manager twice since my honeymoon and have yet to hear anything back. DO NOT BOOK HERE>
My new wife and I checked in on 10/14 for 8 days and am regretting my choice to be at Holiday Inn for the next 7 days. We pulled up at the hotel to gorgeous views as you walk in the front lobby but that is the ONLY good thing about this hotel. Again this is our Honeymoon so I was excited as I walked up to the counter and talked with M. (purposely abbreviating names) as she pulled me up I was disappointed as she said I had a double room with partial ocean view when I was suppose to have a king room with full ocean view.. I brought this up to her and she didn't even let me finish my sentence before rudely cutting me off and saying "sir this is what you booked through your travel agent, this is why you should book with the hotel, I am not responsible for mistakes between you and your travel agent. We have reservations with our customers that we honor and I cannot just give you a beachfront room because you say that's what you wanted" I explained it was our honeymoon and the room was important to us and again rudely repeated "sir as I explained I am not responsible for mistakes made by others we have other guests that book with us that" etc etc the same story - this went on honestly 4 more times. I literally had to stop her and let her know that I am fully capable of comprehending what she was repeating over and over but that I was asking if there are any rooms available with a king bed and possible ocean view, she finally stopped her repeated statement and called who she said was a manager and I had to listen to her arguing with the manager that she had already explained to me multiple times the same story and that she was charging the additional cost as an upgrade if any rooms were available so eventually I was able to get a king room with partial ocean view. I was quoted the full cost difference between the ocean view/partial ocean view and was laughed at when I asked if there was any break that could be given since I had already paid my travel agent the upgraded cost.. I don't expect anything for free but I didn't think a discount was a laughable request. The manager wasn't available when I asked M. even as she was on the phone with them, I was told to come back up tomorrow morning and I could speak to a manager. Then finally keys in hand go back to our rental car and the bellman no where to be seen, no big deal since we can handle our bags but the moment I grab the luggage cart someone comes out of no where and says "you need to bring cart back down when done, do not leave in room or in hallway it must come back here ok??" I would have turned it down but there was no offer to help with bags or anything just rudely making it clear the luggage cart was far more valuable than we were. We take bags to our room bring the precious luggage cart back down and I ask the security guard upfront where to park our jeep to have him stop and say hi to a friend halfway through telling me that they only have one parking lot which just happens to be on the opposite side of the property from our room. Before leaving this review I even slept on it and asked my wife if I was blowing things out of proportion but she agreed it's indeed been that bad so far. It's pathetic to have a terrible start to our Honeymoon from a property with so much potential with pretty views to be so horribly run, and it appears to be from management down. I have already contacted from travel agent trying to be moved to somewhere else.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch & dinner daily (buffet and a la carte service)
- Snacks daily
- Domestic drinks, wine & draft beer (12noon-1am)
- Theme nights
- Non-motorized watersports: snorkeling, paddle boats & kayaks
- Fitness room
- Free tennis clinic (every Wednesday & Friday - 9am-10am)
- 600 rooms
- Restaurants, including a la carte dining* (reservations required, restrictions apply based on space availability)
- Spa (fee)
- Watersports centre for PADI diving & sailing (fee)
- Lit tennis courts (fee)
- Kids' play area
- Shopping arcade
- Internet access (fee)
Hotel Rooms include:
- 1 king or 2 double beds
- Cable TV
- In-room safe
- Bathroom (tub, shower, hair dryer)
- Patio or balcony
- Maximum occupancy 4 persons
Superior Room: same as above with partial ocean view.
Deluxe Room: features same as Hotel Rooms but slightly larger with ocean view.
Kids Deal - 2 Children stay, eat & play free, 11 years & under.
For the Kids - Supervised children's activities 9am to 5pm (4-10 years), Children's activity center, and Teen game room.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Honeymoon Bonus - Honeymooners receive a bottle of sparkling wine. Reserve at time of booking. Marriage certificate required upon check-in.
Resort Location Map
Holiday Inn Resort ArubaAruba,Aruba
- Hotel Contacts
- Extra Info
230 Je Irausquin Blvd, Palm - Eagle Beach Aruba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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