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As a Hilton devotee, I have stayed at many Hilton properties; many are reviewed on TA before.First, the staff makes this resort incredible. The front desk upon arrival is attentive and responsive. Germaine, a front desk lead, was very informative and helpful.The Hilton has incorporated the old 1960's history of the resort with numerous photographs of the resort's earlier days: it has a great respect for the origins and history of the Aruba Caribbean designed by the same architect as the Miami Fontainebleau, Mr. Lapidus .The room exceeded expectations in cleanliness, view, and products. The house keeping staff prepared the room with expert care everyday.The fitness center has great equipment including free weights, Nautilus equipment, and treadmills.Laguna, the on site breakfast facility offers a great array of fresh made omelettes, waffles and is a great Hilton breakfast buffet. We ate outside every morning and there is no long wait.The resort has exquisite grounds and pools: the walk to Palm Beach is relaxing and the grounds crew keeps this in top notch shape. The colorful lizards and fish pond are a highlight for kids.The highlight of the stay and the reason to come is the beach: powdery sand like Longboat Key, this is the softest sand I have encountered in Caribbean. Water quality is great as is the temperature. The resort is set on the widest part of Palm Beach, centralized in location, with long walks very easy to make. The beach side wait staff can serve an array of food and libations from Gilligans, the poolside restaurant. There are innumerable activities available from paddle board to parasailing.Treat yourself to an afternoon in the Spa: the Eforea is incredible: deep tissue massage followed by steam, sauna, and cold plunge tub exceeds expectations of a frequent flier at Waldorf brand spas.The Hilton Aruba is a very special and outstanding resort.
Overall great vacation. The hotel was recently renovated and it is very nice, clean, and well maintained. The beach area is very nice. The sand is soft and the ocean water was warm and perfect to swim in. Aruba is very close to the equator so the sun is very strong there. There are a lot of beach/water activities available from vendors on the beach for an additional cost. The hotel is also walking distance to many restaurants and shops ranging from across the street to a ten minute walk. There are restaurants in the hotel as well. We did not eat breakfast at the hotel because the breakfast restaurant was buffet only and the breakfast items at the coffee shop in the hotel were not appealing. We ate lunch at Gilligan's and dinner at Sunset Grille. The food was good at both restaurants. The pool area is nice. The system for the palapas on the beach is terrible. If you don't want to pay for a palapa you can reserve one for the next day for free after 4pm. If you want a palapa in the front row you will have to pay for it because they get reserved fast. Our issue with the palapa reservation system is that you are reserving it for the full day and you have to check in and have towels on the chairs by 9am or your reservation is cancelled. It is stated in the guest services book that you will be charged $20 for pool towels that are not returned. So we didn't want to leave towels on the chairs unattended. We also did not want to be out on the beach right at 9am. It's vacation and we wanted to take our time at breakfast and we also wanted to leave for lunch. By the last day we decided to just tie our towels to the chairs to "mark" our spot. They should change the palapa system. Make it more relaxed after all people are on vacation. The staff was friendly. I do want to mention one specific housekeeper who was very kind and friendly and really brightened the day. I believe her name was Juanita and she just had an overall great attitude. The area felt safe. The cab ride from the airport is short (maybe 20 minutes) and it cost $25. The taxi fare from the hotel to downtown was $11 each way. There were quite a few shops/vendors that do not accept American Express. You can pay with US dollars. The downtown area has a lot of high end shopping. The hotel is on a public beach. On one of the days we notice a lot more people on the beach. There was a cruise ship in port and they bring people by bus to the beach. All of the other days we were there the beach was not crowded. There were plenty of lounge chairs at the beach and pool. Also there is a butterfly farm that is worth visiting and it is a 15-20 minute walk from the hotel. It is small and there is an admission fee, and the admission fee gives you a pass for the week so you can go back if you wish. There is a great smoothie shack called Eduardo's on the beach. It is about a 5 minute walk. Overall great vacation. I would definitely stay there again. One last very important note. Get to the airport at least 3 hours prior to your departure. Especially if you are leaving on a Saturday (which was the case for us). The security process is horrible. If you are returning to the US you will clear US customs and security there in addition to going through Aruba security and customs. They are separate. We checked our bags at the ticket counter and got in a really long line. Our passports were checked multiple times. Then we went through Aruba customs and Aruba security. Then we had to go get our checked bags and go through US customs and US security. That whole process probably took over two hours. Just be prepared to spend a lot of time in line.
This is a fabulous hotel with beautiful design & decoration at the reception area. Lovely room with full comfort. All the features in the room made our 3 nights family stay more than pleasant. Great buffet style breakfast at the Laguna restaurant and terrific fine dining on the cozy deck of Sunset Grill restaurant. The grounds are among the nicest of any of the hotels on Palm Beach, Aruba. All in all, we had a wonderful stay at the Hilton... highly recommended!
Having just returned from 8 nights at this hotel, I can firmly state that I have no idea if I would recommend it to anyone. Every experience we had at this hotel seemed to combine both the worst and best customer service - simultaneously.I reserved a 1 bedroom king suite 10 months in advance of our arrival date - using a corporate rate. At the time that I booked, the rate stated that it included a palapa reservation for the duration of the stay. We put down a deposit 10 months in advance and spent the next 10 months itching to go.A few weeks ahead of time, I was browsing the current hotel rates (like you do), and noticed that the king suite rate no longer included a palapa. In fact, the hotel has now created a "Palm Beach Club" level, which appears to be a concierge-type level, and is charging a great deal more for those rooms. Scouring through the site, I could find no reference to a palapa being included with a suite. I contacted the hotel to verify that their records showed that I should have a palapa, and within one day I received a very nice reply stating that although they had changed the rules, they did show that I was entitled to a palapa. (Great service!) She then directed me to the person who was to assist me in making the palapa reservation (which is now online). It took four attempts to contact that person, along with two requests for her manager's contact info, before I got a response (Bad Service!). I was assured that we had a 'waterfront' palapa for the stay.We arrived at the hotel about 2pm (a couple of hours early) prepared to have to wait to get into our room. We discovered that the front desk clerk was waiting for us, so that she could tell us that they didn't have a king suite available - but were graciously putting us up in 2 rooms. After much discussion (during which they seemed flummoxed by my insistence that I needed a connecting room since my kids are 8 and 10 and can't be off on another floor by themselves), I stated that I was not satisfied with their responses and politely insisted that I speak with a manager. Within one minute of this request - the two desk agents suddenly disappeared into the back and left an intern alone upfront to deal with me. (Bad Service!). I honestly felt bad for this poor girl. She went into the back twice and came out with a different story each time as to why the managers weren't available. We agreed to come back in about 90 minutes.We returned 90 minutes later to find a new desk agent (who I hadn't previously talked to) who was very professional. She stated that they would put me into two adjoining rooms for two nights, and then they would move us to the room that we had reserved for the balance of our stay. I asked what would happen in two days when I came down to move only to find out that the room still wasn't available, and she said - "You will have it, we have it reserved for you." She was unable to answer why they didn't have it reserved for me now - as they had previously committed to and taken a deposit for.Through all of this, the hotel had offered us nothing for the inconvenience - hardly even an apology. So I finally had to baldly ask - "What is the hotel going to do for us?" At this point, she immediately offered up free full breakfast for the duration of our stay. This seemed to me to be a reasonable concession. Breakfast at a resort for 8 mornings for 4 people is an expensive proposition. So I sold out my integrity for egg white omelettes. This was Great Service - but I had to ask for it.After two days, the hotel moved our luggage for us, and put us up in one of the nicest ocean-view suites in the entire hotel for the next 6 nights. They did not charge me for the room upgrade. This was great customer service, but I would suggest that they should have made this part of their discussion at the very beginning. So after two nights of listening to the hotel roof vents, we had a beautiful sunset view.During our stay, my kids went to three separate "Activities" that were posted on a big billboard outside the activities hut (not the kids club). Each time they showed up for an activity, we found no one there. Going back to the activities hut and asking about the activity seemed to cause a great deal of confusion, followed by several phone calls or walkie-talkie calls, and then a Hilton employee would come skidding in sideways from some other part of the resort. The kids enjoyed the activities, so good customer service by the folks running it, but they weren't there in the first place, so bad customer service to start out.I am not going to comment on the resort, as I think there are a lot of other reviews, and its a pretty standard Hilton resort 'feel'. I do want to comment on the palapas. I discovered that a waterfront palapa means only that you are in the front row of many permanent palapas. However, it appears that Hilton has leased or sold the rights to all of the beach space in front of the palapas to vendors who put up and rent large umbrellas with lounge chairs - blocking the views from the palapas. On some days, the umbrellas were three deep in front of the palapas. Normally, I would attribute this to the "public beaches" policy. However, I noticed that there were no umbrellas set up in front of the palapas at the neighboring Barcelo resort. On the other side, the Riu resort only had one or two umbrellas. At the Hilton, there were dozens and dozens of them. Clearly the Hilton has allowed something that the other resorts don't. If you want a clear view of the ocean, you are better off not getting a palapa, and simply working with the beach umbrella vendors. I'm sure Hilton gets a cut anyway. Very poor treatment of hotel guests on this policy.During my stay, our rate was supposed to be cheaper for the last three nights. This was not reflected in my bill at checkout. The desk agent was very polite and helpful in correcting it (great service), but the bill should have been correct in the first place (poor service).I am honestly torn by this resort. The hotel is nice and the people are very friendly and helpful, but nothing just "works". Everything here was a struggle to get right. What was supposed to be a relaxing vacation became a source of continual aggravations. Plus, the beach is overrun by watersports vendors and the traffic in the ocean is absurd. If you want a beautiful location that has lots of shops and restaurants in walking distance, this may be a good choice. But if you want a quiet, relaxing beach vacation where everything goes smoothly, I don't think this is the place.
Vacation was very good. The weather was excellent, the forecast predicted rain for the whole our week, but there was none. We were lucky, even thought I was thinking to cancel the trip due to the rain. Don't believe the forecast.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Free-form swimming pools
- Restaurants (Daily breakfast option available)
- Fitness room with spa services
- Lit tennis courts
- Watersports centre
- Children's activity centre
- Gift and duty-free shops
- 24-hour room service
- Daily activities
- WiFi internet in lobby and meeting rooms
Standard Room :
- 2 doubles or 1 king bed
- Satellite TV
- Clock radio
- Pay mini-bar
- In-room safe
- Full bathroom
- Hair dryer
- Balcony or patio
- WiFi internet (fee)
- Maximum occupancy 4
Ocean View Room same as above but with partial ocean view.
Kids Stay Free - 2 CHILDREN STAY FREE 17 years & under.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
J.E. Irausquin Boulevard 81, Palm - Eagle Beach Aruba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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