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We came to Hilton because we always book Hilton. This Hilton was perfect, I liked the location and the staff was great also the rooms where perfect as usual.Also a special thanks to Jordy and Mourad from J&R gym I love the training you gave and advices you gave about Aruba they where perfect.See you Next time Hilton
We just returned for a 4 night stay at the Hilton in Aruba. This was the first time that we were back to Aruba in over 15 years. I will start with the pros about the hotel.The grounds are very nice and clean. There are 2 pools at the hotel that were very well maintained. We stayed at the Curacao Tower. They had told us that he was recently renovated in the past few months. The hotel is in a very good location and close to downtown and the airport.The beach is amazing at the resort.We booked a suite with an ocean view when we reserve the room. The suite was nice and large. Clean and very nice. Cons.. outweigh the pros by far.The room. The room was large but the "OCEAN VIEW" that we paid for, was not there . As you can see in the pictures. There was no ocean view. When I asked at the front desk for a higher room, they said that they were completely book. Which was a lie. He just did not want to take the time to look for a different room. Check in time is at 4. When I pulled up to check in, I parked the car on the side of the entrance. While I was waiting in line to check in, a bell boy came looking for me to tell me that I was not allowed to park my car there. I advise him that I was checking in and would move it after I checked in. He was rude and said again I needed to move my car, it was only to DROP YOU BAGS OFF. So i had to move my car, and loss my space in line. Check in was a cluster to say the least. Very unorganized.Now for the pool situation. We are professionals and go on vacation to relax with some piece and quiet. They have a so called QUIET POOL. WELL MAYBE QUIET MEANS SOMETHING DIFFERENT IN ARUBA. We have nothing against kids, however when parents can't stop looking at their phones while there kids are running, screaming, and crying at the pool, I have a problem with that. It amazes me how many parents have no respect for others at the pool. The Hotel should address this problem. Have a separate area for adults only. We paid a lot of money to stay here and I don't think it's a lot to ask for some piece and quiet. Parents running after their kids all day got old by day 2.Over the hotel was ok.. but if we go back, we would look for a different place to stay.
Having stayed at this property 3 years ago (then a Radisson Hotel) and knowing the convenience of the location to restaurants‚Äč, etc, we wanted the same convenient place to stay. It's conveniently‚Äč close to a number of restaurants you can walk to as well as some shopping, too. There are also several places to eat at the hotel, too.The property was recently renovated (per their website) but doesn't appear to be more than some minor changes in my opinion. It is situated right on the water. Keep in mind the island is within the Carribean trade winds. Depending on the time of year it can range from very windy to a very pleasant breeze. There are various locations pretty much on property to partake in watersports such as diving, waterskiing, being pulled behind a boat on floats, jet ski rentals, and cruising around the island. I would recommend this hotel.
Very nice pools. More shade provided on beach than most other resorts. Could have had more dining options and places to shop. Resort staff very friendly and helpful. Casino dealers didn't deal me enough winning hands.
We visited the Hilton in Aruba in April 2017 as a couple and stayed for 7 nights. We usually stay at another big hotel chain, but decided to try out the Hilton this time. Unfortunately we were left very, very disappointed.The pros:The hotel and the surrounding grounds are beautiful, well kept and spacious. The same goes for the pools and the beach, which we enjoyed very much. The hotel is close to the airport and surrounded by lots of bars and restaurants, be it mostly from the same owners and being quite expensive. We had a garden view room which was clean and had enough space for the two of us. We also had a nice little terrace connected to our room. Sunset Grill serves great steaks and offers a good experience and similar service.Unfortunately, that's where the positive notes end...The cons:The staff: most staff were miserable and looked like they absolutely hated their jobs. On numerous occasions they were extremely rude and unwelcoming. This goes for the frontdesk, the pool cabin/towel hut, during breakfast (excluding Rudy; he was great and helpful) and the waitstaff at the little coffee shop. Whenever we tried to get info or ask a question, we felt like we were a burden to their existence. They were unfriendly, rude and grumpy; we even got multiple eye rolls while we were nothing but friendly and polite to all of them. Such a shame, I expected more from the Hilton. At night we enjoyed walking around the hotel grounds or reading a book near the pool, but we felt like we were being watched constantly by the security guards. On numerous occasions they were watching us non stop from a short distance away and continuously inquired what we were doing, which was obviously nothing more than reading a book and drinking a diet coke or a cup of coffee. On one early evening I opened the door to the terrace of our room and there were 2 guards on the terrace staring at me, saying nothing. They scared the heck out of me, cause I didn't expect 2 men standing right outside our room in the dark. They did nothing, said nothing and just kept staring at me until I asked them what they were doing there and then they left. So weird and it seriously made me feel creeped out.Breakfast: the quality of the breakfast food is not good and of poor quality. Old bread and croissants/pastries, undercooked cold scrambled eggs, disgusting looking cold bacon, and fruit that tasted bland, just an overall bad experience. The omelet station was our saving grace this holiday as they are made fresh on the spot and to your liking. We had breakfast included with our room and that was the only reason we returned every morning. Don't expect any service from the waiters either, they're busy ignoring you and chatting with each other. Definitely not up to 5* standards.The palapa reservation system: in my honest opinion the palapa/cabana reservation system is absurd and a burden to the guests. Having to stand in line at 4 pm daily to reserve a palapa to be able to get some much needed shade, is not something many of us like to do on a relaxing, beach vacation. And it doesn't stop at the reservation routine at 4 pm, cause that reservation is worthless if you don't block your sun loungers with towels before 9 am each morning. They'll just drop your previously made reservation and give out your palapa to someone else. However, confirming your premium placed palapa and blocking it with towels and then leaving for the entire day is absolutely fine and allowed. This meant that most of the beach was empty and lots of unused towels were only the only occupants of the sun loungers, only to be removed by the end of the day. Such a shame cause lots of guests had to use the palapas in the back while the premium ones remained unused. They also promise to set up lounge chairs for you when you reserve a spot, but we never had that happen for us during our entire stay. We had to drag our chairs through the sand, all the way across the beach. Luckily we found out about the online reservation system which at least saved us a lot of time standing in line outside the towel hut. Of course you have the option to pay for a palapa upfront for the duration of your stay, but this will cost you 30$ a day for a decent spot. Beach chairs and palapas should be included at a 5* beach resort and your guests shouldn't be bothered on a daily basis with such a flawed reservation system.The beds: while our room looked new, was renovated nicely and was very spacious, the quality of the beds were not good. The mattresses had holes in them and were way too soft. While we are only in our early thirties, we had lower back pain during our entire trip.Checkout: the staff at the frontdesk were very unfriendly when we wanted to checkout. They never once asked us if we enjoyed our stay (which is why I decided to place this review instead of discussing it on the spot), they just presented us with an incorrect bill. Every guest gets a Hilton identification card upon arrival which you need to charge stuff to your room. Somehow, magically a 136$ dinner at the beach restaurant showed up on our bill, while we never ate there once during our trip. Another strange Hilton experience... They did remove the charge, but only after a firm discussion from our side.All in all we loved Aruba and enjoyed the sun, sand and sea, but we will never ever return to the Hilton. We stay in lots of luxury hotels and not once have we ever felt unwelcome or uncomfortable. Hilton Aruba was not worth our money.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Free-form swimming pools¬†
- Restaurants¬† (Daily breakfast option available)
- Fitness room with spa services¬†
- Lit tennis courts¬†
- Watersports centre¬†
- Children's activity centre¬†
- Gift and duty-free shops¬†
- 24-hour room service¬†
- Daily activities¬†
- WiFi internet in lobby and meeting rooms
Standard Room :
- 2 doubles or 1 king bed¬†
- Satellite TV¬†
- Clock radio¬†
- Pay mini-bar¬†
- In-room safe¬†
- Full bathroom¬†
- Hair dryer¬†
- Balcony or patio
- WiFi internet (fee)
- Maximum occupancy 4
Ocean View Room same as above but with partial ocean view.
Kids Stay Free - 2 CHILDREN STAY FREE 17 years & under.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
J.E. Irausquin Boulevard 81, Palm - Eagle Beach Aruba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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