- What's Included
- All Inclusive Features
Again, an almost flawless stay at this Marriott venue. They are very much making every attempt to be the best in town. Aquarius restaurant is a gem in service, food and pricing...too bad that they cancelled the WiFi. We go here for biz, but can't wait to spend a few days at the private island or just hanging out. Very positive vibe.
We booked this hotel on points since my husband lives at a Marriott during the week. Our friends paid for their stay. It is gorgeous. We stayed at the Adults only hotel on the Marina side while the Ocean Suites are down the street within walking distance or you can take the little golf cart down to the other hotel. The pool at our hotel was small and lacking chairs and shade. The pool at the other hotel was much bigger and offered plenty of seating with a swim up bar. We enjoyed "happy hour" each day from 4:30pm -6:00pm. Elizabeth was a wonderful server at the Marina Bar. She was cute and funny as well! We ordered snacks and drinks our first afternoon and I will say that "Island Time" is in effect here. EVERYWHERE ON THE ISLAND really. Don't expect fast service anywhere. We were first taken to a room with two beds, but we had booked a King. The bellman, whose name escapes me at the moment was very attentive and helpful. He orchestrated a move to another room on a higher floor. The room we stayed in was clean, spacious and perfect for our needs. My issue was the bathroom shower. It leaked terribly (Room 1535). And when I say leaked, I mean, poured on the floor to the point of needing several towels to keep you from slipping. My husband said the track was placed on the outside when it should have been placed on the inside of the shower. Our friends who stayed in 1639, said their shower did not leak. Another couple that was staying there said their shower leaked too. So I guess it's a gamble as to which you will get. I think that was the biggest detraction from our stay because it was a constant annoyance. The location of this hotel is superb. It is within walking distance to so many restaurants, shops etc. We had rented a car because we had things booked all over the island and they offer a free parking lot just for Renaissance Patrons. You could get away with not renting a car, but then you would have to take taxi's to places further out. The private island was nice. We stayed on the Adults Only flamingo island the first time we went over, but found that the family side had closer bathrooms, the island café, more shaded seating options etc. so we stayed on that side our second time. Taking the boat wasn't a big deal, but in certain areas of the boat, you would get soaked coming or going so make sure you protect your valuables. I did like being able to charge things to our room with just our room key. That made things super simple. The Guest Services people weren't all that friendly and didn't seem to want to help. Nadia, the Concierge was wonderful and made reservations for us one night. She was a wealth of knowledge and I would recommend speaking to her if you have questions. We would stay there again for sure, but would request a room where the shower didn't leak.
As compared to other resorts I thought this hotel was pretty nice so I'll List some Pros and Cons of my experience:Pros: Beautiful Resort - All of the outdoor areas were very clean and the staff was always pleasantBoat Ride to the private island and the island itself are very nice - The boat picks up inside the marina hotel but there is a short walk to the pickup spot for the ocean suites side. There are lots of iguanas and lizards along the walk, my mom was slightly afraid but I loved them. This walk is also along the water line so again another plus!Food at the resort and at the private island was pretty good and much better than I expected. we definitely ventured away for dinners and lunches off site but if you wanted to eat every meal at the resort I'm sure you could.There were events most night with either a dinner buffet by the poolside or a some sort of cover band.Rooms on the ocean suites side are much bigger than the marina side. If the family friendliness is an issue there were not very many children there during my visit but I spent all of my water time on the adult side of the private island with the flamingos.One of the nicer differences of this hotel versus others that I've stayed in is that the hallways of the hotel are air conditioned. it was nice because it helped to keep the humidity down in the room. And sometimes the closed hallways can get a little stuffy, so again a nice small perk!Cons: My room was not clean when we checked in. By not clean I mean toothpaste running down the bathroom mirror for example, not really what I wanted to see in my bathroom. It took about 4 hours, and moving our luggage three times before we were able to settle in. I thought it was a bit much since I was willing to just have someone come in and clean the bathroom, (no biggie) especially for just arriving, I really wanted to start my vacay! However we were in the end upgraded to an ocean front suite.The marina hotel and the family friendly side are not neighboring properties in the sense that you would think. They are a walk down and across the road or a golf cart will take you over. So just note that. There doesn't appear to be very many true balconies at the marina most of them are faux balconies where you can just open the doors and lean over a rail. no sitting out. The ocean view also include looking past the road, then the parking lot and then voila' the ocean.The front desk is relay slow and often understaffed. There was one person working when the bus arrived from the airport. So there was a line of about 10 ppl and since the staff are attentive to each guest it takes a while. I spent a lot of time at the front desk and each visit was often a 20-30 minute wait, which was strange since there was a supervisor but I never saw them come out to assist when the lines were long. I am all for island time but this was like island time plus 30 minutes.All in all would I go back? In a heartbeat!Wifi worked well and the shower pressure was great! not a lot of channels on the tube but I didn't watch it so no worries there.
Second time in two years - awesome attentive staff - special mention Lilliana and Ashelline at Sole and Alexander and Edgar at Papagaya on private island - all 4 are exceptional at their jobs. We did all-inclusive and worth every penny. The food at all the restaurants is very good. Really enjoy the outside dining around the pools.Favorite part is the private island - amazed at amount of guests who do not use this and stay at pools all day. Although the looks of rental huts are nice, I miss the use of that space on Flamingo beach. Was our favorite spot of that beach.
This hotel is close to the airport, thus the airport crew personnel that we observed always checking in. Just saying, not a bad thing. I didn't like that check-in is at 4PM, but after getting there at 4PM, were told that our room was not ready and we should wait in the bar/lounge area. We did, had some appetizers and drinks, and were soon told that our room was ready. Spent over $50 while waiting for the room. Sales tactic, I think.We reserved a room with an ocean facing view, but there are rooms that have better views than others. All ocean facing view rooms are the same price, but not the same view. I know this because when the rooms were being cleaned, I looked in and saw way better views than the one we had. The shower is small and leaks a lot of water on the floor.My primary complaint is the bedding. I personally do a lot of tossing and turning during the night and found myself either tangled in the bedding or had no bedding on me at all. The first morning I awoke at 8AM and started laughing hysterically because I could not make up the bed. The duvet cover didn't seem to fit and the fitted sheet kept coming undone. I typically do not have housekeeping come in if I stay 3 nights (which was our stay time) but since I couldn't get the bed together had to resort to housekeeping to make up the bed. That being said, the housekeepers were efficient and nice, and I tipped accordingly.We were fairly centrally located. Walked a lot, even to some of our dinner destinations. Rented a car for our other ventures.All of the staff were very friendly. We took the boat taxi twice to the private island which is a very nice feature to the hotel. The taxi runs frequently, so not much of a wait. Our overall stay was a pleasant one, and I would consider staying at this property again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
All Inclusive Option:
- Unlimited premium brand beverages
- Daily American Breakfast or buffet breakfast
- Daily a la carte or buffet lunch and dinner
- One time dinner show package at L.G. Smith's Steak & Chop House followed by the "Lets Go Latin Show" at the Crystal Theatre
- Free entrance to Aruba Panorama
- Use of The Patamingo Kids Club
- Use of non-motorized watersports on Renaissance Island
Breakfast Plan also available:
- $150CDN per person, per week. $80CDN per child, per week. Children 5 & under are free. Full American Breakfast daily. Must be reserved at time of booking.
- 558 rooms
- 15 restaurants, including: 2 BBQ/Grills
- 6 bars, including: Swim-up bar
- 3 pools, 1 adults only
- Fitness Centre
- Water sports centre
- Beauty salon
- Gift shop
- Meeting facilities
- Internet access
- Business centre
- Casino on site
- Renaissance Island- a 40 acre private island exclusively for the use of hotel guests. Complimentary water taxis are provided. Facilities on the island include a spa, watersports, fitness room, tennis and a bar and grill. Flamingo Beach is adults only.
Resort room ( adults 18+ only), island or hotel atrium view with French balcony:
- 2 double beds or 1 king-size bed
- 1 full bathroom
- Telephone with voice mail
- Air conditioning
- Cable and satellite television
- Hair dryer
- Clock radio
- Coffee maker (coffee included)
- In-room safe
- Internet access
- Iron and ironing board
- Located in the Renaissance Marina Hotel
- Max occupancy 2 adults
Island Suite, marina or park view with balcony or terrace, same as above with:
- 1 king-size bed and 1 queen-size sofabed
- Wet bar
- Separate living area
- Max occupancy 4
Other room classes also available.
Kids stay free - Kids 0-17 yrs stay free under the Breakfast Plan when sharing with 2 full paying adults and using existing bedding year round. Under the AI add-on, children 0-12 yrs stay and eat free year round.
For the Kids - Mini-Club Available for a fee. Babysitting Available for a fee.
Bonus Features - Use of island express to and from Renaissance Island daily. Adult and children's activities and entertainment.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
L G Smith Boulevard 82, Oranjestad Aruba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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