- What's Included
- All Inclusive Features
I took my complaints directly to Marriott customer service before writing this review (and I've never done that before). Marriott customer care was utterly lovely and understanding, and the reason we'll continue to return to Marriott properties. The return response from this property was laughable (form letter that didn't address an issue), and as a result, we won't be returning here. Pay more attention to the hotel-specific negative reviews on this site than the positive ones. Have you ever been to The Palms in Las Vegas? That's what we felt like we were walking into when we checked in...a pulsating Vegas nightclub/hotel. It was THAT loud. Amusing bc we thought the adult-only property would be quieter. Nope! We had the same problems with the bathroom as lots of other reviewers (some say leaking shower...flooded to the point where we couldn't defer maid service the way we usually do bc we were using all the towels daily). Also, stained towels? Gross. The ac didn't work in the enclosed parts of the building (but was fine in-room).My big issue is that we called the property specifically to ensure they had a fridge. Reassured by the woman who answered that our island-view room did. Asked twice, received confirmation twice. That was the sole reason we booked here over other properties. No fridge. It was a cooler that could not be temp adjusted and only could stay as cool as the room. The lack of a promised fridge, as a food allergy sufferer, meant no safe food. Huge deal.We had no issues with the CSRs at our property, and housekeeping did a lovely job (cannot imagine how many flooded bathrooms she had to clean each day). If you look at my reviews, you can see I've left maybe three negative ones since I started on TripAdvisor 10 years ago; I usually use this site as a way to say thank you. Simply put, this hotel is not befitting the Marriott brand/status. Lesson learned. We'll return to Aruba, but not to the Renaissance Resort & Casino. We had an amazing trip, but it had little to do with this place. We did however, love the sister property across the way. We spent our time either at their lagoon or on the private island, and went out for amazing dinners.
The GoodWe spent a week away from our home to go on our first trip to Aruba. Aruba is among the most beautiful places we have ever been to. The grounds at the Renaissance are spacious and very pedestrian friendly.The employees that work there are friendly and work hard to maintain the landscaping.The bed in our room was super comfortable.The free boat ride to the private island was enjoyable and definately was a good trip on the ocean.The private island was awesome. Ocean water so clear you could see your toes inshoulder height water. We loved that there was an adult side.The location of the Renaissance is very good and within short walking distance to a variety of restaurants and shops. There were many live musical performers every night. The Not So GoodOur first impression of the open air lobby was good but after a few moments theArubian heat sinks in without it's counterpart the breeze. We started to sweat.Ceiling fans should be a permanent fixture in the lobby.Once we were in our room we found it not to be spacious at all. There was not a area for eating inside the room.The light switch placement is odd at best. They are located on the wall towards the hinge side of the door. We thought we would get used to this, but did not.The balcony is on the small size of small, a small table and two small chairs. The door to the small balcony swings out making a small space even smaller.The lagoon is not nearly big enough and does not have the appearance of ocean water that would want to swim in.The water in the pool with the swim up bar was very cloudy. So cloudy that the second step down into the pool was barely visable. There was another pool that had much clearer water. The HatedThe shower door in the bathroom is improperly installed as well as the curb under the shower door. These two issues led to a wet slippery floor. This has been an issue in other reviews and yet still remains.Our room had a very small galley kitchen (in the hallway between the bathroom and the living room. Under the counter there were two very small mini refrigerators. Even though there were two, there was not enough room for a weeks worth of supplies (We ate out alot more than we ate in).We as guests at the Renaisance were not allowed to bring food or beverages to the private island! This does not follow the "Happy Island" motto.The SummaryThere are so many choices to stay in Aruba, we will go elsewhere next time weleave our home to visit Aruba.
This was our 4th trip to the Renaissance Aruba Resort & Casino. This time we brought our son so we needed to stay in the family friendly Ocean Suites. Our room was comfortable and well taken care of. The private island was a wonderful treat! My son enjoyed watching the various lizards and my family spent a great deal of time snorkeling at the island. The food left a little to be desired but overall it was a fantastic trip!
Aruba is perfect, great weather, great beaches, beautiful ocean water, nice restaurants some can be expensive but the food is good.Definitely rent a keep for a day or two or a week and go off roading. Great time. You can do a guided tour but I say rent your own Jeep.They have their private island a boat ride is fun time
Ocean Suites is located downtown and close to everything. We like to walk, so this was a great choice for us. Family oriented. Multiple pools. Boat shuttle to private island.Marina Hotel is adult oriented offering high end shopping choices.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
All Inclusive Option:
- Unlimited premium brand beverages
- Daily American Breakfast or buffet breakfast
- Daily a la carte or buffet lunch and dinner
- One time dinner show package at L.G. Smith's Steak & Chop House followed by the "Lets Go Latin Show" at the Crystal Theatre
- Free entrance to Aruba Panorama
- Use of The Patamingo Kids Club
- Use of non-motorized watersports on Renaissance Island
Breakfast Plan also available:
- $150CDN per person, per week. $80CDN per child, per week. Children 5 & under are free. Full American Breakfast daily. Must be reserved at time of booking.
- 558 rooms
- 15 restaurants, including: 2 BBQ/Grills
- 6 bars, including: Swim-up bar
- 3 pools, 1 adults only
- Fitness Centre
- Water sports centre
- Beauty salon
- Gift shop
- Meeting facilities
- Internet access
- Business centre
- Casino on site
- Renaissance Island- a 40 acre private island exclusively for the use of hotel guests. Complimentary water taxis are provided. Facilities on the island include a spa, watersports, fitness room, tennis and a bar and grill. Flamingo Beach is adults only.
Resort room ( adults 18+ only), island or hotel atrium view with French balcony:
- 2 double beds or 1 king-size bed
- 1 full bathroom
- Telephone with voice mail
- Air conditioning
- Cable and satellite television
- Hair dryer
- Clock radio
- Coffee maker (coffee included)
- In-room safe
- Internet access
- Iron and ironing board
- Located in the Renaissance Marina Hotel
- Max occupancy 2 adults
Island Suite, marina or park view with balcony or terrace, same as above with:
- 1 king-size bed and 1 queen-size sofabed
- Wet bar
- Separate living area
- Max occupancy 4
Other room classes also available.
Kids stay free - Kids 0-17 yrs stay free under the Breakfast Plan when sharing with 2 full paying adults and using existing bedding year round. Under the AI add-on, children 0-12 yrs stay and eat free year round.
For the Kids - Mini-Club Available for a fee. Babysitting Available for a fee.
Bonus Features - Use of island express to and from Renaissance Island daily. Adult and children's activities and entertainment.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
L G Smith Boulevard 82, Oranjestad Aruba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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