Riu Palace Antillas
- What's Included
- All Inclusive Features
Food, service, entertainment, drinks, spa, gym... you name it, top notch quality. Didn't eat off the island once because the Atlantis buffet was just impeccable. Lines out the door at 6:30. Wonderful staff!! Always smiling and truly happy to be serving you. Love love loved every minute
My mother and I stayed at the Antillas from July 10th - 17th, and had a wonderful time! Please disregard the negative reviews which over exaggerate the "'musty smell in the rooms"! Our room was clean and we did not experience any musty smells. Yes, the room, including its bathroom, is dated, but it can be easily overlooked. Firstly, huge thanks to Marcos (Front Desk Management) for easing our minds about coming to the hotel. I was really worried about being moved to another hotel or not receiving the room category we had purchased, based on the many reviews of people being moved, but in contacting Marcos in advance of the trip, he assured us that we don't need to worry about that! And he delivered. When we arrived, he greeted us personally at his desk and warmly welcomed us to the hotel: a lovely first impression! We were then given our keys to room 1306, which had an impressive (side) view of the ocean and downtown. If you want the full-on ocean direct view, book the "oceanfront" rooms, as you only have a side view of the ocean in the ocean view category. Do definitely ask to be as close to the ocean as possible for the best view. Thank you, once again, Marcos!The food is truly fabulous, with the buffet being the highlight! I personally think the much coveted steak house is over-rated! The portions are only single (can't order more than one meal and you get far better quality, quantity and service in the main buffet)! The main buffet was, hands-down, the best in any Riu I have experienced, with delicious and varied options and terrific service (including from Yenni who was just a star)!Huge compliments to the hotel General Manager who was very visible, incredibly friendly and eager to support any concerns: Bravo, Justin! The beach is magnificent! Enjoy the clear turquoise calm waters and soft white sand: count yourself fortunate to have immersed yourself in this piece of blue heaven! And there are plenty of loungers: sure, if you're there past 8 am you won't get front row next to the ocean, but plenty to go around!There are strong winds at times right by the beach, but not a major issue. When you are in that liquid paradise...it's all good! Clothespins can be a good idea for your towels and consider the amount of sun exposure between noon to 3 p.m.; with the constant refreshing breezes, it may mislead you to think it's less hot/sunny than it really is.Do book an excursion to the see this charming island! We booked a private tour with Jeffrey Angela to see highlights of the island for a very reasonable price (just slightly higher than those offered by group tours), and really got a in-depth feel for the island (including a visit to the Aloe Vera factory that only Nexus tours offered). Jeffrey can be contacted by email at email@example.com and/or at 565-7876. He is very professional and has a very comfortable min-van which is kept cool throughout the trip. Of interest, was an optional stop at "Zeerover N.V. Pescaderia" for the most fabulous and fresh seafood local meal! It's right by the water and they serve fresh catch of the day (in the Southern part of the island).Also do check out the many local shops and cafes located directly across the street from the Hilton (2 hotels down from the Antillas) and walk along the paved path all the way down to the end of the beach (ends at the Ritz Carlton hotel). All in all, we had a memorable time in Aruba and with its magnificent beach, delicious food, high standard of cleanliness and excellent service, I highly recommend the Riu Palace Antillas! Although never pressured or expected, please tip the staff who work extremely hard to make your vacation be a wonderful one!
First of all I would like to say Aruba is paradise!!We stayed at the Rui adults only which was supposed 4*, 5* when we arrived!!.. I payed for a room upgrade through Thomson's what a waste of £1600 we were supposed to be ground floor sea view! Ground floor started on the 5th floor so we was always lift surfing for 16 days!!If you have been to Mexico and especially stayed at the Rivera excellence hotels or the palace hotels the rooms are 4 and 5* ...The rooms are so outdated and our air conditioning broke and soaked everything one night! The room service consists of approx 4 items, if you like salad!! Bars shut at 10:30 every night , you have to go to what we named greggs to get a beer and hotdog!!..Mini bar is the worst I've seen!!. We left 10 dollars everyday so we could get what we want stocked in the fridge the spirits were locked in a cabinet which I've never seen before!!... and if you didn't like what's on offer tough basically!!...I paid 6k for this holiday for me and my wife and felt hard done by!!.. we had to ask for toilet rolls and they kept on putting in half a toilet roll(weird)..Toiletries which we didn't need but were never replenished until we asked and when I started leaving 10 dollers on the bed then service on changing the bed and so forth was done properly...The lego soap bar wasn't renewed until the second week, and the his and her sinks as soon as you had a wash they filled up and lettuce came up lol!The TVs in the living room had a mind of its own and kept on switching it self off and turning on., several times we went out and forgot to pull the front door to and was open when we got back as you had to slam the door due to swelling, wasn't good hearing everyone coming in at 3am, and if you put the do not disturb sign on the door and thankfully the latch across they still tried getting in your room every hour when you was trying to relax....You also have a percolator coffee machine with dry powder sachet's and only give you 1 packet a day!!!Pay 5 dollar tip you get plenty and they will not empty pot and leave coffee filter in percolator...(See photos of room)The upside!!The staff make that hotel, they are amazing and a real credit to the hotel!! The food is amazing and fresh, my wife is so fussy and she didn't stop eating, the only thing is the steak house at night only does 30 covers and you have to cue from 6pm to get a table which I couldn't understand for the life of me!!..The bars opened at 10 am every morning and the pool bar staff are amazing, tip the guys a few dollars and they are awesome but they do it for the love of seeing people enjoy themselves.. Chong and to many to name are awesome!! The breakfast team and restaurant teams cannot do enough for you and tend your every need!! If you need anything it's never to much and go and meet Freddy and his team in the reception bar, Freddy and his team cannot do enough for you and it makes it so pleasurable over the other problems!!...What I will say aswell you can leave anything in your rooms From mobiles to money to cameras and it would never be touched! I left our safe open several times by accident and left money on the side and not a penny was touched, it wasn't until I told the cleaner that the 10 dollars I left on the bed was for her she kept putting on my bedside table...The entertainment wasn't all that! During the day they played the same songs and felt like sometimes it was an 21-30 holiday!!We went to the pier and into the town where all the clubs were and had a fantastic time and you are so safe, the locals even offer you lift home..Be aware that with every holiday destination illegal products are on offer but they do not harness you and when in clubs especially the open air ones there is security but believe me I was happy with me and my wife walking around at 3 in the morning half cut! Several times I left our Bag with phones, cards and wallet and money and had to back and the staff put behind the bar and untouched! Amazing!!Aruba is expensive outside the complex's but always barter and never go to the main town when the cruise ships are in as they put the prices up! But you have to remember everything is imported there as they are such a small island..If you stay at the Rui sun beds are reserved by people at 5:30 in the morning couldn't believe it to be honest? But if you are booking excursions see the boys directly as you head to the beach in the shack as you leave the hotel at the rear literally 100 yrds they are brilliant see (Rasta pasta we named him) always up for a deal and can arrange anything! But if you are diving go to the lady in the ground floor she does a 2 tank dive for 90 dollars and diving the antilla wreck was amazing and that includes equipment refreshments and food!!You have to to do the evening cruise and watch the sunset ( a photo will be added for you to see).All in all we had a fantastic holiday and our only disappointment was the rooms were shocking ( was told they having a refurb) and the entertainment was not good and the bars closed so early and the night club on site was just acceptable but opened an hour after the rest shut and room service menu and mini bar...The staff make that hotel and you will not be disappointed with there service and help and the buffet food is amazing and plentiful to cater all tastes...Would I go back again, yes but a different hotel as when I looked at standard junior suites they were actually better!Also sea view can also look at the roof or the Rui family hotel next door, which upon speaking to people nobody had a bad word to say....This hotel should be a 2* maybe a 3* maximum, but I can't express myself enough the staff are amazing and make that hotel they are so dedicated, also the onsite shops are so expensive £7 for a box of pringles and 52 dollars for a Cuban cigar (single) go the pier or the club town 13 dollars!! A can of coke £4 and for a plastic £1 cup with straw you can buy from Poundland the on site shop wanted 42 dollars and went to Aruba club bit and bought one for 8 dollars just so you didn't have to keep going back to the bars every 2 mins with your quarter plastic cup!!...Overall amazing holiday with disappointment's oh! And take towel pegs with you as you will be chasing your towel everywhere and if you smoke invest in a wind proof lighter before you go... see photos of good and bad, hope this was helpful but can honestly say it is paradise but wrong hotel but made better by the staff..
I had an absolutely amazing time. I would definitely go back again. Service was really really good. Rooms need to be upgraded for the price being paid, after hours snack options need to be different each night. I loved that there were no kids on the resort, so I didn't have to eat with them, be bothered with them in the resort or pool. Their are other resorts on both sides so unfortunately they are just yards away on the beach, but I didn't have much of an issue. All of my excursions were adult only and they did keep them push off on their sides. Most days everything was amazingly clean except Sunday. The swim up bar pool was filthy. I had to find a pool attendant to tell them there was vomit in the pool and they didn't seem to care or have any urgency to get it cleaned up.
What wonderful people, marvellous food, impeccable service, perfect weather, let down by the hotel building and rooms needing updating and refurbishment. I have been to many of the Caribbean islands, and in my opinion this one is best by far. Rui, you need to make your customers aware of the rooms requiring refurbishing, and until then it is really only three star, given four stars because the people make it so good. The management and everyone deserve praise.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily
- 24-hour snacks and drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Daily activities
- Introductory scuba lesson in the pool
- Non-motorized water sports
- Evening entertainment
RIU�-topia! All Signature Vacations guests will receive:
- A welcome cocktail
- Unlimited drinks
- An in-room liquor dispenser
- Unlimited dining at specialty restaurants
- In-room mini-bar
- In-room safe
- Signature Cocktail Hour from 4-5pm
- A 20% discount on certain local excursions booked with Signature, and spa credits that apply to select treatments at specific hotels (all inclusions are subject to change without notice)
- 482 Rooms
- Large free-form pool
- 4 Bars
- 4 Restaurants
- Watersports centre
- State-of-the-art fitness centre
- Live entertainment
- Room service
- Free WiFi throughout resort
- Spa (fee)
- Tennis court
Junior Suite includes:
- 1 King or 2 Double Beds
- Clock radio
- Satellite TV
- WiFi internet
- Liquor Dispenser
- Mini-bar (restocked daily)
- Iron and ironing board
- In-room safe
- Bathroom with tub, shower and hair dryer
- Turn Down Service
- Balcony or Terrace
- Some with connecting rooms (only on request basis)
- Maximum occupancy 3
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Resort Location Map
Riu Palace AntillasAruba,Aruba
- Hotel Contacts
- Extra Info
J.E. Irausquin Boulevard 77, Palm - Eagle Beach Aruba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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