Grand Lucayan Resort
- What's Included
- All Inclusive Features
I stay here back in 2012, but I remember this vacation because this was one of my first trips the the caribbean island. I was young and went on a couple's trip with my mom. My boyfriend and I got the ocean view, room and we left the sliding door open to let in the nice breeze that was blowing at the time in. It was so nice to listen to the ocean every morning. We would go downstairs to enjoy the free buffet style breakfast, which was very good. They also had a shopping area across the street which made it very confident. I will never forget the pina coladas that they served at the shopping area. Hands down one of the best places to get a pina colada. The beach was nice with soft sand, with plenty of water activities to enjoy.
My wife and I stayed here for 4 nights. It was a week after they had been open after closing due to Hurricane Matthew. The main hotel and restaurants of the Grand Lucayan, which I was told would be included in the all-inclusive, was still closed due to the hurricane. Other than that it was a great beach, great food, great fitness center, great staff. We were not disappointed. We will be back.
We booked this Hotel for a Thanksgiving getaway. Upon arriving we were informed by the locals that there were only two hotels open after Hurricane Matthew, with the Grand Lucayan being one of them. (Also no planes can arrive or depart after dark because runway lighting has not been restored.)We reserved and all-inclusive Ocean View room and we were told by the desk clerk that only one ocean view room was available, an accessible room and we could exchange the next day after 3pm. The room we were given was actually a pools view and the smelled of mold was overwhelming. We were given another room the following day which was only slightly better with the smell of mold still present.Another dilemma upon dinning we found we were given an EP Plan instead of the All-Inclusive. The front desk clerk and her staff were insistent that The Grand Lucayan All-Inclusive was the name of the hotel and the All-Inclusive would be an additional $130 per person this was resolved only after requesting the manager. The food served was terrible either cold, overcooked or undercooked to the point of be raw. Most of the servers however were very courteous. (So Buyer Beware make sure if you do stay The Grand Lucayan get the All-Inclusive otherwise they have a sign at the front desk informing you of additional service fee and taxes that add up to over $85 per person per day along with meal and drink charges)
We have stayed and enjoyed the Grand Lucayan Suites numerous times in the past, so we made Suite reservations again for 5 nights. Called 3 weeks prior to arrival to reconfirm after storm and was assured all facilities would be fully operational by the time of our arrival. Unfortunately, we had arrive onsite to learn our hotel (the Grand Lucayan), and all of its amenities were CLOSED! Without notice, hotel management switched our reservation to their other less accommodating hotel: Lighthouse Point - a small and grossly dilapidated 3 story relic of a hotel with minimal resources-- if you can call them that! This is not a comparable facility. Had we been made aware of this switch and the current conditions of the hotel and facilities, we would have changed our reservations --especially since we had purchased trip insurance.As a frequent visitor for the Grand Lucayan, we know the area and hotel very well, and the Lighthouse Point facility cannot start to compare to the condition, size, or number of offerings of the Grand Lucayan Hotel!! Can understand wanting to keep guests coming after storm, but this bait and switch scheme the hotel management team has going on now appears diabolically desperate and deceitful. Although we tried to make the best of it because we enjoy the surrounding area and people, the cracked up excuse for a suite and overall lack of facilities were disheartening - just to list a few...none of the 2 room safes worked, lights were missing, air conditioner rattled and failed to cool requiring technicians in the room 4 out of the 5 nights.. And to make things more memorable, at check out we requested a measly 2 hour check out extension and were flatly refused without an extra fee. Ms. Juanita, who now apathetically represents the hotel's management, claimed absolutely no responsibility for the deceit, nor the issues during our stay and reluctantly extended our room for just 1 of the 2 hours requested -----only after relisting our issues again!!!! Seriously...???Be warned ---Deceitful and ungracious management practices now in force at the Grand Lucayan -- Do not go to get stuck with Lighthouse Point!!! You can do better anywhere else!!
We booked an all-inclusive stay at the Lighthouse Point hotel on the resort. The resort recently re-opened due to Hurricane Matthew's unwanted visit to the island in October. Therefore the property was not fully operational and most restaurants were not open. I was pleased with the amenities that were available, especially the live entertainment on Friday night. The Bahamian Buffet was very nice on the ocean front. Our room however was a little disappointing because unfortunately it smelled like mold, but the ocean view and view of the property from our room was AMAZING! Enjoyed our stay and will definitely return when resort is fully operational.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
Optional all-inclusive meal plan:
- Meals and beverages throughout the day
- Wine by the glass only
- Alcoholic beverages 1 drink/beer per person per bar visit
- Non-motorized water sports
- Service charges and resort fee
- Food and beverage gratuities
- 740 Rooms
- 4 oceanfront pools with waterslides, waterfalls, swim-up bar and infinity edge
- 6 restaurants
- 6 bars
- 24-hour room service (fee)
- Fitness centre
- Tennis courts
- Two 18-hole golf courses (fee)
- Water sports
- Spa (fee)
- Business centre
- Laundry facilities
- Gift shops
Hotel room includes:
- One king, queen or two twin beds
- TV with in-room movies/games (fee)
- Hair dryer
- Iron/ironing board
- In-room safe
- Internet (fee)
- Non-smoking resort
- Maximum occupancy of 4, maximum of 2 children
For the Kids - Children's pool, Playground and Waterslide. Kids club for ages 3 - 11 is available for a fee. Open daily from 9 am -5 pm includes lunch. Babysitting or child care service for a fee. Nursery services available for a fee for infants 0-3 years.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Lucayan ResortFreeport,Bahamas
- Hotel Contacts
- Extra Info
1 Sea Horse Lane Lucaya, Freeport Grand Bahama Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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