Grand Lucayan Resort
- What's Included
- All Inclusive Features
Very nice resort and beach, alot of shopping, could have had a better choicesof restaurant s, the subway did not take our debit card or any credit cards so we were kind of stuck for lunch. Also vendors only took cash, cruise line should have told us that
OMG .do not stay here. First of all about 75%of the hotel is closed due to hurricane damage. You can only stay at the lighthouse wing. The service is HORRIBLE...these people are sooo rude and do not care about the guests. The waitress are inside the restaurant on their phones and so not come out side to see if the guests need anything.they are All lazy..did not find one single staff that was friendly or had any etiquette. FOOD is terrible and very little amount or options found in the buffet. This is an all inclusive and can't find much of anything. NO entertainment at all in the evening and there is nothing to do there. The onlyblittle market there and sgoos ose by like 5pm. It is a ghost town. For the amount of money you pay per night you can go somewhere else and get better food and service. The only positive thing I can say about this place is the beach area is very nice BUT is a tiny little beach.
The only positive about this hotel was the beach.. however it is situated on a island where you can find plenty other - even better stretches of beach like the one we ended up vacating this hotel to go to. Trust me, you can find much more comfortable options, better service and beaches elsewhere!!Cons:*All inclusive is not worth the money, at least no longer than one day. I cannot see how you can eat these meals more than once. Most of the restaurants listed at the hotel online have been closed for almost a year so you really don’t have many options. There are plenty of restaurants close by that you can safely walk to in 10minutes.*The aircon did not work in the whole building the 3 days we were there, it was so bad that the temperature in the bedrooms was significantly higher than outside. We saw some guests sleeping on the benches outside, one guest next to us had moved their single bed out to the balcony to get some comfort. It was stinking hot and we could see multiple guests checking out early and relocating.*The staff.. wow, I have never experienced a hotel full of such unhappy employees! With the decline in tourism on this island, you would expect the staff to be grateful they have a job or in fact want to try to retain customers. The front desk staff, now that was the worst of them all. They were hostile, argumentative and plain rude. *We vacated the hotel in a rush after experiencing our last straw of bad service from the front desk staff. My husband unfortunately left some items of clothing in a drawer in the room mainly underwear and socks, but left 2 of his favourite shirts that hold great sentimental value. Within 8 hours he contacted the hotel - after following up 4 times, finally was advised that the house keeping could not locate any clothes?? Very disappointing as there was a whole drawer left of clothes!There were countless horrible service experiences I encountered with staff at this hotel I could not possibly fit all the detail here on trip advisor - I know many other guests experienced the same and one lady I witnessed the front desk treat her so horribly she was so distraught she was shaking in shock.
We just took the 2-night cruise on the Grand Celebration ship (out of Palm Beach). The one stop was Freeport, Bahamas and we purchased an excursion to this property for a beach/pool day. We were very hesitant because of all of the bad reviews but the photos of the property looked too good to pass up. We had a wonderful day there! The pool was perfect, with lounge chairs right in the water! And the view from our lounge chairs - incredible. The pool water temp was perfect - not too cold, not too hot. The beach had soft sand. There was some seaweed in the water, but nothing that stopped everyone from getting in because it was only right at the shoreline. There were people offering water excursions at very good prices but we did not do any of those. There were vendors that walked along the beach selling items. There was a nearby bar with poolside service. The server was very friendly. It did take awhile to get drinks. Beware that if you are on this excursion that you are not allowed to most areas of the hotel. My husband was checking the place out and the hotel workers were very rude to him. I think it is good that the hotel guests have their private space, but they shouldn't be rude. The hotel looked damaged from the hurricane. We talked with a hotel guest in the pool who explained that her air conditioning wasn't working. Overall, we are so glad we went there! It was a beautiful beach and pool day! I wouldn't stay overnight until his hotel based on what I observed and heard from guests.
We were there for a wedding. Other than enjoying the actual celebration the trip was terrible. The AC barely worked the first few days and then stopped working completely throughout the resort! Our room smelled and was so damp, the bathroom floor was wet and there was mold on the lamp shade. The restaurants are all closed except for the buffet and the pizza place, so those were our only 2 choices for food for our all inclusive trip. The service everywhere was awful, especially at the outdoor bar at the only pool open. There was only one other bar in the lobby. We had paid for an open bar at the reception and they ran out of vodka. The food for the reception was horrible except for the chocolate cake. The wedding cake was a white cake with jelly between the layers. The wedding planner that had been working on this event had left inexplicably about 2 weeks before so someone else took over. After the wedding was held up for 45 minutes because of a re-vow ceremony just prior, and after pictures and cocktails (don't even get me started on the hors d'oeuvres), we entered the reception to find the place cards set on a table with no numbers to tell guests which table to sit at. The wedding planner told us we were early and proceeded to read the names and corresponding table numbers. It is clear that the owners don't care about this resort and that attitude has trickled down to all who work there. I'm just glad we were actually able to have the wedding but I'm not sure how much longer they will remain open for any future weddings. If you have one booked already get your money back and go somewhere else!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
Optional all-inclusive meal plan:
- Meals and beverages throughout the day
- Wine by the glass only
- Alcoholic beverages 1 drink/beer per person per bar visit
- Non-motorized water sports
- Service charges and resort fee
- Food and beverage gratuities
- 740 Rooms
- 4 oceanfront pools with waterslides, waterfalls, swim-up bar and infinity edge
- 6 restaurants
- 6 bars
- 24-hour room service (fee)
- Fitness centre
- Tennis courts
- Two 18-hole golf courses (fee)
- Water sports
- Spa (fee)
- Business centre
- Laundry facilities
- Gift shops
Hotel room includes:
- One king, queen or two twin beds
- TV with in-room movies/games (fee)
- Hair dryer
- Iron/ironing board
- In-room safe
- Internet (fee)
- Non-smoking resort
- Maximum occupancy of 4, maximum of 2 children
For the Kids - Children's pool, Playground and Waterslide. Kids club for ages 3 - 11 is available for a fee. Open daily from 9 am -5 pm includes lunch. Babysitting or child care service for a fee. Nursery services available for a fee for infants 0-3 years.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Lucayan ResortFreeport,Bahamas
- Hotel Contacts
- Extra Info
1 Sea Horse Lane Lucaya, Freeport Grand Bahama Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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