Grand Lucayan Resort
- What's Included
- All Inclusive Features
I've visited a good number of Hotels and Resorts in the Caribbean and South America. By far this trip to Freeport was amazing. In particular the service and hospitality from Grand Luca Lucayan Hotel was very professional and courteous.
We spent 2 nights and had the all inclusive package. We arrived via the paradise Bahamas cruise that leaves out of west palm beach, fl. Like previous posts have explained, the checkin for the hotel needs improvement. It took about 1.5 hours for those who were at the end of the line. The bus that took us to the hotel arrived at about 930 and they would not let us use the all inclusive package til 12. So we had 2 hours in which we had to purchase our drinks with cash-ridiculous. We had 3 rooms. 2/3 rooms were ready on arrival. I have stayed at several AI resorts, and they all offer you a welcome drink on arrival during checkin. Water would have been nice. The pool, beach, and grounds of the hotel are beautiful. We stayed in lighthouse pointe as this is the only section currently open due to the hurricane. The pool was freezing. No one was in it despite 80 degree weather. The hot tub was broken. The gym was great. Large and offered classes. I did not go to the spa. Breakfast and lunch were good. The dinner buffet, not so much. I highly suggest you pay the $25 fee to eat at their specialty restaurant church hills. The restaurant is beautiful and there was a jazz singer during dinner who was really great. The service was good too. However, this is the ONLY place the service was good. The MAJORITY of the staff walk around literally in a catatonic state of some sort. No smiles here! They are miserable! And we tipped well. Every time we sat down for a meal, no one would come to offer us drinks. We either had to actually get up and ask someone to come over, or go to the bar ourselves. And the bartenders at the pool bar were also rude. Most would not even make eye contact with you. The only time we had good service was sitting in a lounge chair for the first day, after tipping someone $20 so she would actually come back. I'll give you an example of the waitstaff attitude: 4 of us were at a table awaiting 2 more. We declined drinks. When the remaining couple joined, we hailed the server over for drinks. Her reply " I was just hear and you didn't want drinks. Why do you want them now?" The housekeeping staff were friendly however,and did a good job with service. I highly recommend a ocean view room on the 2nd or 3rd floor. 2/3 rooms we had were here and had beautiful views and a nice balcony. One room was on the ground floor and not as nice. It had a very musty smell, I'm guessing it flooded during the hurricane. Staff at AI's really make or break a trip. Unfortunately, the mark was missed here. Too bad because it has potential to be a nice place. Our whole group was excited to get back on the ship where the staff was always smiling, hard working, and making your stay as enjoyable as possible.
Wonderful hotel and amazing beach! Had a package that was to include everything but somehow they never had ice cream! Disappointing! Service very good. Truly best proximity to beach of any trip I'd been on. Stood in line a lot to get there (cam by boat then bus) and then to check in (which was really a line to wait until later. Then about an hour of check out and lines, to the bus, to the boat again. Then a mine to get off the boat and get out car. Short trip for so much time in lines. Make it worth your time!I don't recommend the time share package in Fl that went with this. Very pushy and rude salespeople.
We arrived to find that the island had been hit by a hurricane a few months prior. The main part of the lucayan was closed and boarded up! We had to stay in a extended older part of the resort. Thankfully we had upgraded to ocean front rooms. The check in was horrible! They had lost one of our reservations, I had to prove with paper work that I WAS all inclusive ( luckily I had my paper work). No cocktails until after 11am....hello were on vacation?? Outside Pool bar bartender was very slow! We did have one very good waitress Lilly who was awesome. The hotel grounds were pretty but not much to do. I wouldn't ever go here again.
My husband and I spent two weeks at the Lighthouse Pointe part of the resort in January on the "All inclusive" package. We knew that Hurricane Matthew had hit the island back in October but were shocked to see the level of devastation the storm had wreaked. Hats off to everybody who have obviously worked so hard to get this part up and running (the only part open so far). They have done a magnificent job and all the grounds look beautiful. We stayed in a "traditional" room which although pretty dated had a lovely comfortable bed. There was always plenty of hot water, and we had a small fridge to keep our drinks cool in -I understand that not all rooms have this. The servicing of the rooms was excellent - every day clean towels (and plenty of them) bedding when needed, and always left spotless. In general most of the staff were very pleasant - notably Dwayne and Edmond in the bars, Bruno in the restaurant and Anthony who helped me with my coffee problem! With regards to the food, I would have to say that over a period of two weeks it did become pretty monotonous, The majority of meals were taken at Portobellos and were mostly buffet. Breakfasts were pretty good, although more choice of cereal would have been appreciated as well as bog standard items such as yoghurt which only appeared a few days after we arrived. Lunch was also buffet style and served outside. However, we did not partake of this as all the cold items - salads and desserts for most of our holiday were left uncovered, and we were horrified to see birds helping themselves to the dishes - so unhygienic! Thankfully they do have a very good pizzeria, and although a very limited choice, they are cooked to order and are delicious. There is also the Aroma café which has eat in or takeout sandwiches/wraps cakes and fruit. The Waves bar does snack food - burgers, hotdogs etc which are ok. In the evening dinner again is served in Portobellos - the quality of meat and fish is pretty good but accompanying dishes were pretty monotonous and not very hot. The salad bar was extremely limited and not very exciting. Desserts tended to be ok but variations on the same theme! We did go to Churchills for which a surcharge of $25 per person is made, This is their "fine dining" restaurant with waiter service and it really was worth going to for the lobster and really good steaks that we had. It is just a shame that our other meals were not of the same standard. Drinks in general were of a pretty good quality, although as other people have said they did seem to keep running out of certain drinks. The quality of the wines served by the glass under the "All inclusive" package should have been a lot better. We have stayed at many other hotels of this type around the world and I think in this respect we did not get value for money. The entertainment was fairly low key, but the couple of shows we saw were of a high standard, with a couple of the singers being outstanding. The location of the hotel is probably the best on the island. Apart from the beautiful beach, there is the Port Lucaya Market which has a mixture of stalls, shops, bars and restaurants and the marina which is really pretty to walk around. We did hire a car for a few days and drove around the whole island. Most of the other hotels are still closed due to the aftermath of "Matthew" but it seemed that they are in mostly fairly secluded and isolated settings. I don't know whether we will go back to Grand Bahama again, but inspite of some of the shortcomings of the hotel, we had a lovely holiday and spent time with lovely people that we met!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
Optional all-inclusive meal plan:
- Meals and beverages throughout the day
- Wine by the glass only
- Alcoholic beverages 1 drink/beer per person per bar visit
- Non-motorized water sports
- Service charges and resort fee
- Food and beverage gratuities
- 740 Rooms
- 4 oceanfront pools with waterslides, waterfalls, swim-up bar and infinity edge
- 6 restaurants
- 6 bars
- 24-hour room service (fee)
- Fitness centre
- Tennis courts
- Two 18-hole golf courses (fee)
- Water sports
- Spa (fee)
- Business centre
- Laundry facilities
- Gift shops
Hotel room includes:
- One king, queen or two twin beds
- TV with in-room movies/games (fee)
- Hair dryer
- Iron/ironing board
- In-room safe
- Internet (fee)
- Non-smoking resort
- Maximum occupancy of 4, maximum of 2 children
For the Kids - Children's pool, Playground and Waterslide. Kids club for ages 3 - 11 is available for a fee. Open daily from 9 am -5 pm includes lunch. Babysitting or child care service for a fee. Nursery services available for a fee for infants 0-3 years.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Lucayan ResortFreeport,Bahamas
- Hotel Contacts
- Extra Info
1 Sea Horse Lane Lucaya, Freeport Grand Bahama Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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