Grand Lucayan Resort
- What's Included
- All Inclusive Features
Really enjoyed the hotel. Very nice 5 star in my opinion ..Food was great too! We stayed here a couple of days it was very nice. snorkeling was good too! Very great price very great deal for the money! We enjoyed it almost as much as hard rock cafe.Punta cana , which was a 10000 dollar trip!
Stayed at Grand Lucyan in 2015 and had a great time. Book trip in August 2017 and did not have the same experience. Pool and common areas too crowded. AC was off for a week and staff was not honest about it. Broken TV screen in room. Pool was gross and dirty. Stayed one night w/o AC and left the next day. Hotel would not refund remaining days since we left early due to no AC and unacceptable accommodations. Casino closed too.
The Grand Lucayan itself is closed. Majority of the hotel is closed due to hurricane damage from Hurricane Matthew. There is only a small portion of hotel with is Grand Lucayan at Lighthouse Point open. Make sure to read those reviews too. Here is everything you need to know. I'm extremely disappointed with this resort. This is NOT the type of all inclusive you would expect to get. My boyfriend and I were planning to stay here for a few days just us after spending time with friends at their timeshare earlier in the week. I figured this would be a nice way to round out and end our weeklong vacation. We got to experience the entire property so I can weigh in pretty much on everything. Here is a breakdown of the good, bad, and ugly. Good: The pool, hot tub, beach is great. Wonderful views. The is the only thing this property has going for it. If you are a cruiser coming for the day and getting a day pass this could be a decent option. The gym also is pretty nice too. Bad: Customer Service: By far the worst customer service I have EVER experienced at a hotel or resort. Mostly this HORRIBLE, ABSOLUTELY HORRIBLE customer service came from the front desk. Words can't describe how bad it was, especially the supervisor JeanMarie, she was the worst. They simply do not care about you, your stay, or anything else. Even management, director of operations...the horrible behaviors came from the top down. Rooms: The room is NOT a 4 star. This is a very basic room. There was mold in our bathroom sink. The room was also a little musty. Just basic, don't expect to get any type of luxury from this room. It is a place to lay your head. None of the "all inclusive" is covered in your room either. Activities: There really is NOTHING to do except be by the pool by day. They have some bean bag toss or board games but not what you would expect from an all inclusive. None of the water sports are included even just like a paddle board you have to pay extra for. The property is absolutely dead at night. No night activities to get the guests going. Unless you leave the property you will have nothing to do at night. The property is like a ghost town at night. Everything is shut down. Food/Restaurants: I thought this was going to be like other "all inclusives" I have stayed at with several options. There are not very many options at this property. If you stay here more than 2 days you will be forced to go off property. There is a restaurant called Portabellos this is the main dining with the buffet option. Absolutely terrible breakfast. The bread was all HARD and STALE, the rest of the breakfast was subpar. One of the dinners we had there was okay, not bad. The other option is Capri. This is a sit down but very small. The menu does NOT change nightly and the food is "okay" nothing to write home about by any stretch of the imagination. There is a coffee shop called Aroma. This shop has coffee, pastries, pre-made sandwiches and pizza during the day. The pizza is actually good. Finally there is the outdoor bar called Waves. The menu has about 5 things on it like a hot dog, quesadilla etc. This is only open during the day. The restaurants were always empty with only a handful of people at any given time. Likely because it is so bad. Drinks: The drinks are also subpar. This is not "premium" alcohol or even "moderately accepted" it is the cheap stuff that will give you a headache. Spa: Mediocre at best. Definitely not worth the money you spend there. Services are okay, staff was nice here. The sauna was okay. The tubs weren't working properly. The steam room was broken. Wristbands/Passes: Beware of what you are purchasing. They have a variety of options but will try to scam you to get the most money out of your. Ask questions and know your options. Once you make your decision you are stuck. The staff doesn't even know all the option so they will tell you different things. If you mis-purchase the wrong band they will just charge you again.I'm so disappointed with everything about this place. I will absolutely never return and will tell everyone who asks. Feel free to message me with any questions. The good reviews are definitely misleading. I discounted the negative reviews with the mindset that "there are always few" no, the negative reviews were spot on and the most accurate. DO NOT MAKE THE MISTAKE THAT WE DID AN GO TO THIS PROPERTY.
We took a taxi over which costs $10 per person round trip. They drop you off across the street at the market and you just walk over and ask them for a day pass. Adults are $20 and kids are $10. The fee gets you access to beach chairs and an umbrella at the private pool or beach. They have a bar and grill and a hot tub as well. Bring a towel or rent one. It is a great no hassle day.
We took the Balearia (nightmare) tour, i wrote about it READ IT. We chose the Grand Lucayan tour. The facility is wonderful, clean, the staff very friendly, the beach amazing, this is the place to stay at when you head over to Freeport. I loved everything except the WI-FI is non existent, although it says your'e connected.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
Optional all-inclusive meal plan:
- Meals and beverages throughout the day
- Wine by the glass only
- Alcoholic beverages 1 drink/beer per person per bar visit
- Non-motorized water sports
- Service charges and resort fee
- Food and beverage gratuities
- 740 Rooms
- 4 oceanfront pools with waterslides, waterfalls, swim-up bar and infinity edge
- 6 restaurants
- 6 bars
- 24-hour room service (fee)
- Fitness centre
- Tennis courts
- Two 18-hole golf courses (fee)
- Water sports
- Spa (fee)
- Business centre
- Laundry facilities
- Gift shops
Hotel room includes:
- One king, queen or two twin beds
- TV with in-room movies/games (fee)
- Hair dryer
- Iron/ironing board
- In-room safe
- Internet (fee)
- Non-smoking resort
- Maximum occupancy of 4, maximum of 2 children
For the Kids - Children's pool, Playground and Waterslide. Kids club for ages 3 - 11 is available for a fee. Open daily from 9 am -5 pm includes lunch. Babysitting or child care service for a fee. Nursery services available for a fee for infants 0-3 years.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Lucayan ResortFreeport,Bahamas
- Hotel Contacts
- Extra Info
1 Sea Horse Lane Lucaya, Freeport Grand Bahama Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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