Grand Lucayan Resort
- What's Included
- All Inclusive Features
My husband and I went on a cruise for our anniversary and we stopped in Freeport. One my clients recommended getting the day pass to this location. We did not see the rooms, but had access to the other amenities. The day pass was reasonably priced. It was beautiful. The pool and the private beach was very clean. We also walked along the public beach near the hotel and stopped at Don's coconut stand. We purchased coconut rum drinks that were delicious! We had a wonderful time and didn't want to leave.
Have to say, l have been on several all inclusive vacations have been more thanthan thrilled with the experience. However that being said, we booked this trip in January for my husband (whom has never been on an all inclusive vacation) and another couple. When booking this trip We asked for an Ocean View with ajoining rooms with our friends. We were told no problem all would be provided to the veryexpensive price we paid. When we got to the resort much to our shigrin, half of the resort was closed, the casino was gone, there was only one restaurant, and a pizza place to eat in, unless you wanted to pay to eat at Churchills. It amazes me that when booking this trip not once was it ever mentioned that the resort only had the lighthouse open and one restaurant, not to mention there was no entertainment . The staff during the weekend was anything but friendly or helpful, it seemed more like we were an inconvenience. The bar staff inside were more interested in playing on there phones or watching you tube videos rather than serving anyone.For example, on the Sunday night in the lobby there were at least 5 different tables of people playing cards and not once did the bar tender ask anyone if they wanted a drink, and if you went up to get a drink you waited at least 10 minutes before they would even acknowledge you, may l add, as if you were interrupting them.When Monday rolled around we met Pauline down by the pool, She was the ray of sunshine we had been waiting for, everyone should take notice of this lady and the way to preform your job with joy. She had this spot on. Also have to give a shout out to our cleaning lady on Monday as well, she was cheerful and very friendly. Take note the only ones we tipped that actually deserved every cent were Pauline and our cleaning lady. Please teach your weekend staff, why they are there and not just for a pay check, they are really impeding your success. Probably will not return unless the service improves immensely. On a good note we did enjoy the food even though it was only the buffet. We will be contacting our travel agent to thank them for not divulging the truth about what we were paying such a high price for, should have been half the price.
We were on the cruise ship Bahamas Celebration and stayed at the GL Lighthouse Point AL 4/28-2/30.We checked in at about 10:30 am told our room won't be ready till 3:00. Gave us our all inclusive bracelets. At around 2:00 we were talking to some of our friends and they had their room at 10:30, so I went in to check to see if room was ready. I was told our reservation was cancelled and they had no extra rooms. The women at the desk needs personality training. Was told I needed to go customer service now this lady really does need personality training here we are on the island and told no rooms. They needed verification to be emailed to them. So she cuts off our AI bracelets. After about a 2hrs. at 4:30 email came through. We had requested 1st floor and ocean view when we booked, we had back of condo across a water way view. Oh they gave us our bracelets back to we could eat and drink. Mistake the food was terrible. Raw chicken, very tough roast beef, left overs made a different way hoping you wouldn't notice, scrambled eggs were sitting in water, salad bar had no sneeze covering and people were reaching over 3 layers of food to get what they wanted. I had coffee with my evening meal. so when we were done eating I took my coffee cup and we went outside where other people were eating I asked for a refill and was told to go to the Aroma on the other side of the restaurant and get a cup. Save your money and eat at the market place that's what some of the people that were AL were doing. Room was clean grounds were well kept beautiful water. But.......will never do this again. I was in tears, we were humiliated, embarrassed, upset and really pissed off at the people who were taking care of this situation. We were civil but not one smile from the people behind the desks their not happy people and it shows how they treat their guests. Was glad to get on ship and have good food and great service with a smile.
Stayed here for a short stop over. Great hotel, a bit dated and in need of some minor repairs here and there, but ok. Seemed to be an ok., spot for families as there were allot to keep the children occupied. I saw a large size chess game and some other activities going on at the time we passed through. Grand Bahama is a sleepy place and the island seems to be in need of some investments. Some of the locals said that the government was working to do so, but everything was moving slow. Either way, the staff were all great and very concerned about making the experience great for all.
Just wanted to say thank you Latico and Demetra for your professional and efficient service that you have provided during my process for booking reservations. Latico you made it so simple every question were answered in a warm and friendly matter. I would recommend any one needing assistance with their reservations they must request to speak with you both.Thank you
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
Optional all-inclusive meal plan:
- Meals and beverages throughout the day
- Wine by the glass only
- Alcoholic beverages 1 drink/beer per person per bar visit
- Non-motorized water sports
- Service charges and resort fee
- Food and beverage gratuities
- 740 Rooms
- 4 oceanfront pools with waterslides, waterfalls, swim-up bar and infinity edge
- 6 restaurants
- 6 bars
- 24-hour room service (fee)
- Fitness centre
- Tennis courts
- Two 18-hole golf courses (fee)
- Water sports
- Spa (fee)
- Business centre
- Laundry facilities
- Gift shops
Hotel room includes:
- One king, queen or two twin beds
- TV with in-room movies/games (fee)
- Hair dryer
- Iron/ironing board
- In-room safe
- Internet (fee)
- Non-smoking resort
- Maximum occupancy of 4, maximum of 2 children
For the Kids - Children's pool, Playground and Waterslide. Kids club for ages 3 - 11 is available for a fee. Open daily from 9 am -5 pm includes lunch. Babysitting or child care service for a fee. Nursery services available for a fee for infants 0-3 years.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Lucayan ResortFreeport,Bahamas
- Hotel Contacts
- Extra Info
1 Sea Horse Lane Lucaya, Freeport Grand Bahama Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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