Grand Lucayan Resort
- What's Included
- All Inclusive Features
Pictures look pretty. Hotel looks nice. Lots of smiling and happy vacationers. This is not the reality. Hotel was hit by hurricane last fall (2016). Many areas of the resort are not open as well as the restaurants. We've been to many all inclusive places and this is the worst experience with staff and food. Upon arrival to our room we noticed our safe not working. 2 calls and a visit to the front desk over a 4 hour period of time did not result in their security team to come to our room. (We were required to stay in our room else Security would not help us) Staff kept smiling and saying they would security have to our room right away. We tracked down a security person only to be told that's not their job. Guess they are security manikins and not security guards- LOL. Safe was never fixed in our week stay.Many of the restaurants are closed. Limited food choices (like 2 meats and vegetables) as well as when they are serving the food. Pizza available more often, but served from a 'gas station' like turning tray. When asked if they could make some pizza for our group, we were always told the chef is away. Birds are everywhere. If you eat outside and are not paying attention they will swoop in and take directly off your plate. Staff did not clear the tables in a timely fashion so many birds were feasting on empty tables. Service is slow to get drinks and food. We had a group of 8 of us. While sitting at the pool bar we wanted to order food and drinks. We were told we needed to sit at a table. Went to the table and waited almost 15 minutes for the wait staff to acknowledge us and then another 60 minutes before we saw our burgers.Would not recommend this resort to my friends or family. Many other all-inclusives have better food, service and activities for the same price!
I was impressed with our stay here. This was my first resort experience and I would definitely go back. The food was nice and everything was always tidy and clean. Customer service was great, as we upgraded to another room after hearing about the new renovations. The beaches were clean and we had enough space to enjoy our time.
While the accommodation was well serviced and cared for, it was apparent that recovery from hurricane was not happening.It was almost as if someone was going out to McDonalds and estimating catering for the day. An excellent Pizza facility was almost untenable due to indolent staffing.Not a bad cup of coffee next door.Churchills restaurant rescued an otherwise awkward week. Two expensive visits.
We live in Florida (almost paradise) so its a pleasant place to visit esp with guests who like the idea of having been to the Bahamas. Grand Lucayan is a relaxing place to go. The hotel is close to the market and restaurants. We been a few times and all our guests have had a fun time.
We scheduled our annual girls trip back to the Grand Lucayan in March; it was my mother's 85th birthday (I might add a very active 85 year old). Grand Lucayan kept it a secret that the casino was closed, the Asian restaurant was closed, the delicious Pub was closed - all of which were awesome places last year. I totally understand a hurricane is nothing we can control but being honest of what the resort has to offer is very important, esp when you expect to stay at a nice resort. So, in the cab ride to the resort, we were expressing how excited we were to stay there again (stayed there last year and liked it so well we decided to go back) when the bus driver states all of this is closed. We could not believe it! We get to the hotel and all you have is the buffet, a pizzeria next door and deli sandwich place. The only nice restaurant open on the resort charges $25 per person to eat there. Poolside bar food was fine but it closes at 5 pm sharp. Me and my sister in law visited the front desk numerous times asking for the $25 fee to be waived and the Mgr said absolutely no way. Then we asked who his boss was and that was Roberto who never returned our call, no one seemed to know where he was at and this went on for three 3 days. Our toilets took forever to flush (like 30 minutes) before the water filled back up and the air conditioner had issues. Just really disappointed at the lack of concern in management at the resort and lack of follow up. We own our business and customer service and satisfaction is the most important factor. Freeport is a great place to visit and I will go back maybe someday but I will not stay there. They truly didn't care about of our concerns.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
Optional all-inclusive meal plan:
- Meals and beverages throughout the day
- Wine by the glass only
- Alcoholic beverages 1 drink/beer per person per bar visit
- Non-motorized water sports
- Service charges and resort fee
- Food and beverage gratuities
- 740 Rooms
- 4 oceanfront pools with waterslides, waterfalls, swim-up bar and infinity edge
- 6 restaurants
- 6 bars
- 24-hour room service (fee)
- Fitness centre
- Tennis courts
- Two 18-hole golf courses (fee)
- Water sports
- Spa (fee)
- Business centre
- Laundry facilities
- Gift shops
Hotel room includes:
- One king, queen or two twin beds
- TV with in-room movies/games (fee)
- Hair dryer
- Iron/ironing board
- In-room safe
- Internet (fee)
- Non-smoking resort
- Maximum occupancy of 4, maximum of 2 children
For the Kids - Children's pool, Playground and Waterslide. Kids club for ages 3 - 11 is available for a fee. Open daily from 9 am -5 pm includes lunch. Babysitting or child care service for a fee. Nursery services available for a fee for infants 0-3 years.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Lucayan ResortFreeport,Bahamas
- Hotel Contacts
- Extra Info
1 Sea Horse Lane Lucaya, Freeport Grand Bahama Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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