Pelican Bay Hotel
- What's Included
We stayed for a week mid-March with our three kids. Arrived early in the morning with a tour package and had a long wait for rooms. Rooms:Pros: Very spacious (we had two connecting suites), comfy beds, fridge, dishes, coffee maker, balconies, nice of view of harbour, good tv choicesCons: Dated, hard to get the water temperature to cooperateHotel:Pros: Walking distance to the many restaurants in the market place (nice to have many eating options), quaint/colourful, 3 pool options (smallish), complementary shuttle taxi to the beach, good buffet breakfast included in package in lovely locationCons: Not on the beach, and beach that is in walking distance not the nicest (affected by the hurricane); water taxi to Taino beach was supposed to be available but not functioning the entire time we were there which was very disappointing.Our stay: We had a lovely time exploring the island. Took one kayaking/snorkelling day tour and then rented a car for 3 days. Driving was very easy -- little traffic and easy to figure out directions. Lots of beautiful empty beaches to explore. Kids loved the snorkeling, particularly at Paradise Cove.
This was my first visit to Port Lucaya and my friends 3rd visit. First time guest at Pelican Bay. The hotel was better than what we anticipated. We were not looking for an all inclusive resort although had breakfast included. We had a beautiful room on the first floor, poolside to the Quiet Pool. Fantastic! In room coffee poolside each morning greeted by very pleasant employees working the grounds. Our view was seeing the fishing boats come and go in the canal. Very peaceful! The Sabor restaurant provided excellent service (Thank you Alvin!) and delicious food. Oh and the best tropical drinks (thanks Michael) in Port Lucaya! Clean beach towel daily, free water taxi to Taino Beach Resort with use of all the facilities there; including beachfront restaurant and bar (Bucket treats you as a personal guest, and Calvin (aka Big Steve) kept us from dehydration..hehe. We booked a few tours from the hotel lobby, personal service and I would recommend booking any activities the day you arrive. MJ and Al was our tour guide for most activities and if you ask for him you will not want anyone else taking around the island...he is amazing!!! We attended the Bonfire on the beach (blast with Issac and Moses!), Wed. night Fish Fry on the beach with the locals (worth the experience), The Marketplace, and swim with the Dolphins (hope you get Craig, you'll love him)! All of it was just incredible! We enjoyed every moment in Port Lucaya! Yes they are recovering from hurricane Matthew and you will see challenges but please be patient and get to know the locals, they are wonderful people who want to make sure you enjoy every moment on the island. Thank you to all who made our experience a memorable one!
What a great experience at Pelican Bay! The check-in process was great and my room was ready upon arrival. My room was clean and relaxing!!! The restaurant service was great!!! When I needed something with my room, the staff really took care of me!!! What a great experience!!!!
We had a very pleasant stay at the Pelican. It's probably the only hotel that was not affected by the hurracaine. The suite was spacious, nicely decorated and clean. We had a great view of the bay and we loved the complementary boat taxi taking you to the beach. The beach close by charges 50$ for entrance so the boat taxi is your only way to spend some time on the beach for free. The pool was well maintained with comfortable chars. The market within the short walking distance. The staff was friendly and helpful. The only VERY important advice I can give you is please make sure you lock your valuables in the safe. And I mean ENSURE it is locked. I am not making any accusations because I simply can't prove it but unfortunately I forgot and left my wallet on top of the safe instead of inside while we were on the beach. After coming back the room has been cleaned and I had 200$ less in my wallet. Please learn out of my mistake.
Upon check in we were given room 128. We walked to the room, slid the key card in the door and found the room to be already occupied! Actually, the previous resident had checked out but the room had not been cleaned. My husband went back to the front desk, told them what happened and they then gave us 314. I explained that I had paid for a ground floor waterside room and that is what I wanted. We were then given room 117. The dresser was broken and sagging in the middle, the curtains on the sliding door were hanging off the curtain rod, the blinds on the window were bent and sagging and there was a blood stain on our top sheet. I found out that there was no cold water in the shower and the hot water was blistering hot. We told the front desk and the request to fix it was ignored until we once again brought it to their attention later in the day. The maintenance person told us the cold water had been turned off and we felt that this was something that they had to have known about prior to giving us that room. The maintenance person fixed that issue, but his fix left no cold water in the sink at the bar area. This occurred early evening and housekeeping had not been in to clean the room. The maintenance guy felt so bad that he went and got us clean towels, coffee, etc. Most of the staff at Pelican Bay were unhelpful, sullen and discourteous. We were made to feel as if we were being intrusive and unreasonable in nearly every encounter from the front desk to housekeeping to the restaurant staff. The hotel grounds were well kept and the setting is beautiful. It is such a shame that the interior of the hotel and the staff was such a disappointment because this place has the potential for being great. I would not recommend Pelican Bay.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 186 Rooms
- 3 Pools
- Medical Services (fee)
- Spa (fee)
- Conference facilities (fee)
- 1 a la Carte and 2 Buffet restaurants
- 1 Bar
- Self-service laundry
- Motorized water sports (fee) (nearby)
- Dive shop (fee)
- Fitness Facilities
- Golf (fee) (nearby)
- Casino (nearby)
- 1 King or 2 Double Beds
- Cable TV
- Mini Fridge
- Wi-Fi ($)
- Balcony or Terrace
- Coffee/ Tea Maker
- Air Conditioned
- Ceiling Fan
- Maximum Occupancy 4
Resort Location Map
Pelican Bay HotelFreeport,Bahamas
- Hotel Contacts
- Extra Info
Sea Horse Road at Port Lucaya, Freeport Grand Bahama Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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