Pelican Bay Hotel
- What's Included
Room was old and tired. Service at the hotel was okay, nothing spectacular. The hotel needs updating. The restaurant was great for dinner. We had breakfast at the Dive-in which is next door and it was fantastic,
The best part of this location is the location. Just across the street is access to another Lucaya resort and a beautiful beach. And there is a lot to do just a block or so away. The restaurants and other small businesses give a sense of the best Bahama experience. Our room was very big and of average wear and tear. The staff was very friendly, however, check in was a long process as the number of people coming and going are too many for the few staff we saw. Access to many activities especially boating and fishing are right at the back of the property which is open to a boardwalk where boats are moored.
The good:The room was very spacious, lovely balcony and very comfortable bedSabor - Alvin was lovely and the food and drinks were great!Bones Bar - Reasonably priced drinks and (mostly) friendly staffThe pools - very clean and very quietThe bad:I was in a state room and the website states that fresh pastries and a paper will be brought to you each morning. They weren't and, when I asked, I was told that they haven't done this for years. Disappointing!The front desk staff. All rude, unfriendly and acted like everything was too much trouble. I checked in and when I got to the room it was clear that I should have been given a lock for the safe. I had to traipse all the way back to reception to sign for one. Would have been nice if the lady who checked me in had asked if I would be requiring one!Dated/broken accommodation - On arrival, my balcony door was broken and would not lock. I had to ring front desk 4 times in total and wait over 3 hour for a maintenance man to come and fix it. It still didn't work properly but he pointed out the long broom handle (?!) that was provided to ensure the door couldn't be opened from the outside. Not ideal and I didn't feel particularly safe during the week that I was there! The sofa in my room also badly needed replacing, as it sagged in the middle and was impossible to get up from.I would never stay here again given the issues above and, having stayed at Lighthouse Pointe for the majority of this trip, the difference between the two in terms of quality is poles apart!
Stayed at the hotel last week for the first time, the room was large, clean and had lots of amenities. Service staff in the hotel were great.Location is excellent with lots for eating options and excursions within walking distance
I made a reservation for Waterside 2 Doubles on Feb 24th and it was confirmed on an e-mail from the hotel; I also had an e-mail from the hotel about a week before asking about what time I was arriving and any requests. I sent the e-mail back asking for an earlier check-in, 12:30-1 pm versus their 2 pm check-in. We got there at about 12 noon and we had a lot of bags... went inside to ask for a bellman and was told there were none available- so we dragged all our bags into the lobby. I checked-in and was told due to a large group checking out and a large group checking in, they hadn't turned all the rooms over yet and that I would have to wait in lobbying for a while. While I was waiting, I noticed a very angry man whose guide was trying to find him a room... didn't know what that was about but they left soon after. After an hour of waiting and watching them service a tour leader (two front desk employees were helping) and stacking room keys up in front of her, I went up and asked if they had an update for me, that we were very tired and would appreciate anything they could do for us... the front desk clerk was not happy with me asking, but it appeared that she was looking on the computer... and then got distracted by other employees and guests... I waited there in front of her and after 5-10 mins she asked me what I needed... I told her that I was still waiting to see if she could find us a room... she had forgot what she was looking for. After a few mins she asked me if I would accept a 1st floor room and I told her that was fine, It took another 10-15 mins while she continually helped other employees and guests before I got my keys. I again asked for a bellman and she told me that none was available. So, we dragged our bags out to the room and found that it was right behind the lobby... very loud place. We opened the door and found that it was a very dirty/old room with a king bed- not what I had reserved. I went back in and the clerk ignored me... until I finally got her attention and told her that the room was not what I reserved... I asked for 2 double beds. She looked on the computer and asked me if I had reserved online and I said yes- and showed her that I had used their hotel website (not a travel service) and my confirmation of a Waterside 2 doubles. She told me that because I had reserved online that they couldn't guarantee what type of room I got and told me that they would put a roll-away bed in.. told them that that was unacceptable and agin showed her my reservation but they responded that that was the only room they had- I asked them to please recheck since I had watched them stack up room keys for the group that was there... surely they could find a double. I asked what had happen to my room? I was again told that that was the only room available; I asked to see the manager and was told that there was no one onsite to talk to other than the front desk employees. This went on with other employees so I started calling other hotels to see if I could get a reservation. I found one but it was at the far side of the island and would take 45-60 mins to get there and was more expensive. After continuing to talk with them about the room and finally getting them to agree not to charge me, I asked that they reimburse me for my taxi from the airport ($30) because it was going to cost me $75-$85 to get to the other hotel. I felt it was fair because they had no intention of honoring my reservation. I was told absolutely not and the clerk was indignant that I should ask. I then asked another employee if they would call for a taxi. I'm not sure who she called, but a very old man showed up and said that he could take us to the new hotel but we had to pay him upfront for the gas; we agreed because we just wanted to get into a room and recover from the travel. After we got outside, we saw the "taxi" which was a very old van that looked like it was on it's last legs but we were tired. We had to stop for gas locally and then we found that the van had no air-conditioning, no suspension system, the seats were torn up and he could not go over 20 miles an hour because of it... then we had to stop 1/2 way because he overheated and had to add water to the radiator! We finally got there after over an hour and we paid him.. then he demanded another $5 per bag extra for the ride! ($30). We were treated very poorly and believe that they sold our room, and probably the room of the man who we saw, to the group and they were just going to give us a room that probably wasn't used very often. The front desk staff appeared to be very confused about what they were doing, not trained well, and were not very nice when you asked for what you had reserved. I would never try to go back to this hotel and don't believe they should be rated #1 in Freeport!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 186 Rooms
- 3 Pools
- Medical Services (fee)
- Spa (fee)
- Conference facilities (fee)
- 1 a la Carte and 2 Buffet restaurants
- 1 Bar
- Self-service laundry
- Motorized water sports (fee) (nearby)
- Dive shop (fee)
- Fitness Facilities
- Golf (fee) (nearby)
- Casino (nearby)
- 1 King or 2 Double Beds
- Cable TV
- Mini Fridge
- Wi-Fi ($)
- Balcony or Terrace
- Coffee/ Tea Maker
- Air Conditioned
- Ceiling Fan
- Maximum Occupancy 4
Resort Location Map
Pelican Bay HotelFreeport,Bahamas
- Hotel Contacts
- Extra Info
Sea Horse Road at Port Lucaya, Freeport Grand Bahama Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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