Pelican Bay Hotel
- What's Included
Whether it was check in or a trying to get help getting a taxi everyone we spoke to had the attitude of it was not their job. We waited 20 minutes before someone would even pick up the phone to call a taxi for us. Check in took 25 minutes. The security guard literally walked away from us when we asked for help when we left something in the room.Do yourself a favor and stay across the street at the Grand Lucayan or anywhere but here.
The Place is a run down dump, poorly run and maintained. I understand the place was damage by the storm, there was a contractor there working on that. I'm talking about the way the staff is operating and maintaining the place. The staff gives new meaning to the word slow. They were all friendly, but could care less. It's like you are bothering them when you ask for somethingThe place is very dirty. There was something spilled in the elevator that was there for days. The room was dirty and who ever heard of no shampoo. The maintenance staff couldn't even fix a toilet seat never mind a door lock. We were locked out of our room for a day because of a broken door lock. First the front desk kept reprogramming the keys. She wasn't bright enough to figure out if it wasn't the keys there must be something wrong with the lock. A couple hours later security showed up. A half a day later when maintenance eventually showed up. That was amusing to watch, beating on an electronic lock. The door looked like the room had been broken into, or out of anyway. I got the breakfast buffet as part of a package. They turned me away, eventually only one person at the front desk even knew hot to look it up and enter it in the computer. Way over priced for what you get. I guess the high price is to pay for the fresh ants on the food.
At Pelican Bay you have the best of everything! Beautiful marina and bay views from your terrace, meticulously kept grounds with flowers, palm trees and 3 pools to choose from. Instead of one big hotel, Pelican Bay offers mid rise buildings scattered throughout the grounds painted in different shades of pastels. The staff was friendly, so accommodating and a pleasure to be around. Ellie was amazing! We dined at Sabor, an open air restaurant overlooking the marina several times- best chicken wings I've ever had! Each dish we ordered was spectacular. We walked to shopping, restaurants and bars. Our suite was comfortably chic with terra-cotta floors, cushiony furniture, wet bar with wooden cabinetry and oversized sliders. We walked to the beautiful beach just across the street and used the water taxi to check Taino beach out too. Our stay was too short-only 4 nights. Recommend Pelican Bay highly. We stayed the last week of May through Memorial Day
Absolutely disappointed. Very expensive rooms in relation to the poor quality -not the best cleaning quality. We were asked to pay 10$ to even sit on the chairs by the pool of the hotel we have paid good money for!!! Then although we had asked for specific rooms they still ignored our request (though they had promised) and got something completely different. 100% would not recommend. We had problem with fixing the umbrella by the pool and we kinda asked so many people to help and it took them 40 minutes!! Disappointing.
I was there for a short stay due to a business trip and this is my favorite hotel since it combines a pleasant stay with quitness required after a hectic day.The staff wass pleasant and always available. The rooms are quite despite some maintenance was in progress.The room was clean and decent for a short stay.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 186 Rooms
- 3 Pools
- Medical Services (fee)
- Spa (fee)
- Conference facilities (fee)
- 1 a la Carte and 2 Buffet restaurants
- 1 Bar
- Self-service laundry
- Motorized water sports (fee) (nearby)
- Dive shop (fee)
- Fitness Facilities
- Golf (fee) (nearby)
- Casino (nearby)
- 1 King or 2 Double Beds
- Cable TV
- Mini Fridge
- Wi-Fi ($)
- Balcony or Terrace
- Coffee/ Tea Maker
- Air Conditioned
- Ceiling Fan
- Maximum Occupancy 4
Resort Location Map
Pelican Bay HotelFreeport,Bahamas
- Hotel Contacts
- Extra Info
Sea Horse Road at Port Lucaya, Freeport Grand Bahama Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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