Pelican Bay Hotel
- What's Included
Receiption desk staff are rude and inefficient. We had a group of 40 for the wedding at the hotel and upon arrival we discovered that many of the rooms reserved for the wedding guests were given away. Some for the reason that check in time was at 3pm. Mind you people were taking 6pm flights arriving at 7pm at the hotel. Which 4 star hotel1) doest have won beach?2) has a 14 inch CRT TV? Yes, not a flat panel a CRT one! Those were taken off production at least 15 years ago!Our room smelt dump!Hotel staff even removed the hot tub!At the wedding we attended at the hotel, stuff didn't bother to put the correct number of chairs for the guests! 5 min to the bridal party entrance they were arranging seats!The only good service was at the restaurant. Never ever again!
We did a 3 night stay here and I really wanted to give it a better than 3 rating. This hotel has lots of potential that it does not live up to.Pros: Friendly staff. Conveniently located to the Marketplace with its shops and restaurants. Access to Taino Beach via ferry. Can charge meals at neighboring Sabors Restaurant to your room at the hotel. There is a spa and a gym on site (although we did not take advantage of either).Cons: There is daily buffet breakfast on the grounds but at a cost of $20/person which I felt was a bit much. I had breakfast at one of the restaurants in the Marketplace for much less than $40. The rooms are in serious need of a makeover. The room was slightly musty; the furniture needs replacement, the bathroom definitely needs updating (although it was fully functional) and the bed was creaky. Speaking of the bedroom, how do you have a 1 bedroom suite and NOT have a TV in the bedroom?Although the review probably makes it sound worse than what it really was, my disappointment stemmed from what the hotel could be with some time and expense. For a 3 night trip, it wasn't bad and I've stayed in much, much worse (completely by accident), but I could not see staying here for a longer visit.
Pelican Bay was quite quiet when we visited, but all pools and grounds were impeccable and staff were so friendly. We swam in all of the pools and ate and drank in all of the restaurants! We were lucky enough to see dolphins playing while we had breakfast. The breakfast was phenomenal and the views were a great way to start the day. Our daughter loves learning a Bahamian phrase each time we passed through the lobby!
I can't say enough about how friendly and helpful Ellie at the front desk was to us. There were some problems with our first room, but she cheerfully got us moved, and our 10-day stay was very comfortable. Housekeeping was excellent. The rooms are large, with comfortable seating and balconies. Nespresso machines and pods in the room were a nice touch, particularly since the breakfast buffet staff couldn't seem to keep the coffee brewed on even a single morning of our stay. The buffet food was pretty basic and somewhat spotty in quality and timeliness of refills. The setting for the buffet was nice and comfortable, and offered a nice view of the marketplace and the marina.The hotel is easy walking distance from the marketplace, particularly if you learn the shortcut to the walkway to the left of the main hotel office. In the marketplace are many restaurants and shops. Be prepared for crowds when the cruise ships are in port, but those customers are vital to keeping those businesses alive, so no worries.If you do want to buy wine and beer or other items to take back to your room, note that while they have plates, glasses and cups, there are no utensils in the mini-kitchens, so bring your own (including a corkscrew... we had to buy one from a tourist shop).Overall, a great visit. It was an excellent base for my diving at Unexso next door, and my husband's bone fishing through H2O Travel (they also own the little bar on site - Bones - which is highly recommended. Leo is a great bartender and conversationalist!
Pelican Bay has the enviable location of being right beside UNEXSO Dive Center. We came for a 4-day dive trip and it was a terrific success (see separate reviews of UNEXSO, Sabor Restaurant, Dive In Bar and Restaurant, etc.) The property of Pelican Bay is well-maintained with lovely landscaping, a scenic pool area, a romantic and delicious Sabor Restaurant, and a convenient and yummy breakfast restaurant on site. The property is large with several buildings, and it appears there is a pretty wide disparity between furnishings and renovation status of each building/room. Our room was one of the lower end in furnishings and updating, but that did not bother us (except that the bed was not comfortable). We were there to scuba dive and enjoy great scenery and yummy food, all of which we did. Staff was friendly and provided several amenities we did not even have time to take advantage of (such as the free water taxi to the adjacent beach). Well-stocked bar with a free "Bahama Mama" for each guest was a nice touch. We would definitely stay here on a future trip, though we would probably ask for a newer bed. Pelican Bay is lovely.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 186 Rooms
- 3 Pools
- Medical Services (fee)
- Spa (fee)
- Conference facilities (fee)
- 1 a la Carte and 2 Buffet restaurants
- 1 Bar
- Self-service laundry
- Motorized water sports (fee) (nearby)
- Dive shop (fee)
- Fitness Facilities
- Golf (fee) (nearby)
- Casino (nearby)
- 1 King or 2 Double Beds
- Cable TV
- Mini Fridge
- Wi-Fi ($)
- Balcony or Terrace
- Coffee/ Tea Maker
- Air Conditioned
- Ceiling Fan
- Maximum Occupancy 4
Resort Location Map
Pelican Bay HotelFreeport,Bahamas
- Hotel Contacts
- Extra Info
Sea Horse Road at Port Lucaya, Freeport Grand Bahama Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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