- What's Included
I selected this hotel for a two-night stay based on the write up in the Lonely Planet guidebook, which called it the top choice in downtown Nassau. I made my reservation through Booking.com which was a mistake. Instead of a paid reservation as I expected, they passed my reservation off to the Graycliff. According to the confirmation email the hotel was going to charge 30% of the price as a deposit and the remainder 7 days prior to arrival. However, nothing was charged to my credit card and at check-in I was surprised to see additional charges added to the already ridiculous price. Reception was in a side room off the porch and very hot. There was no driveway or doorman and we had to carry our bags from the street up to the porch. The receptionist acted like I should be grateful they were letting me have the privilege of staying there. Very unimpressive right from the start, and that first impression proved true the entire stay. We had the Woodes Rogers room on the 2nd floor. The room was large with a 4 post king bed, desk/chair, fridge, large screen TV, safe, wardrobe closet, ceiling fan and two sinks in the bathroom. There was a large balcony along the second floor but no individual access from the room. Our room had several problems. The A/C was incredibly noisy and it was preferable to just use the fan and put up with the heat rather than the noise at night. The toilet was clogged and required maintenance right off. The wooden blinds did not work and the lighting in the room was terrible. The shower sprayed water everywhere and flooded the floor. There were no outlets for charging electronics except in the bathroom next to the sink which is not a desirable location. At night the noise from the restaurant and piano bar was very loud and it sounded like we were actually sleeping in the bar. It continued to 11pm. The Internet was terrible. To access the Wi-Fi you needed a separate password for each devise. Once the item was disconnected their system would not show the log on page again so you could not reconnect without repeated rebooting. They were so concerned about anyone using their Internet for free they seemed to forget about actual paying guests getting access. Staying at this hotel provides absolutely no benefits. It is overpriced and uncomfortable. There is no convenience or special attention. You don't get any history or explanation or tour of the grounds or wine cellar. We learned more about the hotel just hearing tour guides as we passed groups in the hallway. The pool and grounds are nothing special and all need maintenance work. If you want to visit the chocolate factory or the cigar factory or the museum the first thing you hear is the charge is $10.75. The hotel staff are only interested in the restaurant. In the evening the restaurant and sitting room are completely full of customers. There is no room for actual hotel guests. If you are not going to eat there you are looked at like riff-raff. The hotel wants to give the impression it exudes luxury and elegance and but in fact it is quite average and way overpriced. However, reality does not matter verses reputation. The restaurant was full each night and tour buses were constantly letting groups off during the day for various tours. I might recommend a day tour just to see the hotel but I would never recommend actually staying here.
There aren't places left like this in the world - an oasis of old-world luxury in a sea of artificial, overhyped hotels and resorts. Here's the thing - you have to love and appreciate luxury to understand this place - to understand how much the owners love life's great pleasures - cigars, rum, cognacs, wines, etc. If you are a bon vivant, it's for you.
It's a nice, gentle and cosy 200 euros/night worth hotel, away from the ugly american style resorts and with nice employees.... but the rooms are not 200 euros but 400 which is completely inconsistent with a malfunctioning bathtub, a very dark room, a breakfast that is a real swindle and a few other things that you would expect in a two stars hotel.Greycliff is like Bahamas in general, overrated...everything is worth the half you pay it...
Once that you put a a step inside the property, you feel transported to a whole different dimension, where timeless classic beauty and the finest service life together. From the uniqueness and vibrant lobby, the fabulous bar, the delicate touches all around and the fantastic artcraft of the cigar section. You feel like you just step into a different moment in time but with all the commodities of today. The service is spectacular.
Tucked blocks away from busy Bay Street and the cruise ships, this 14 room white- washed colonial hotel is a gem to enjoy. Spacious rooms more like a private residence feel. We spent most time in the hotel guests reception area and veranda. Pictures of British royalty abound throughout. Gastronomy aka fine cuisine is exceptional !!!! Courses served can be split up . Staff handling very professional !! Wine selection among the best in the world !!!! Take a tour down stairs through the cellar. The blue tiled pool in a lush tropical setting presents a blissful atmosphere. Great area for book reading . Check out the handrolled cigar factory and art gallery adjacent to the hotel. Relaxing lounge to smoke plus watch your own world class cigar be configured. Hard to believe Captain Graycliff would leave this tranquil surrounding to launch raids on merchant ships traversing the West Indies.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 20 rooms and suites
- 2 Restaurants
- 2 bars
- 2 pools
- Fitness Centre
- Gift shop
- The Graycliff Cigar Company produces three brands of cigars with nine blends on property. Cigar Rolling lessons are available by appointment.
- 2 twin beds or 1 king-size bed
- 1 full bathroom
- Air conditioning
- Cable television
- In-room safe
- Internet access
- Iron and ironing board
- Maximum occupancy of 2 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
West Hill Street, Nassau 10246 New Providence Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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