- What's Included
This hotel is one of the best experiences that can be found in the Bahamas. It is not for everyone but only the most discerning clientele. There are not many rooms, as it is more of a boutique but the wine collection is arguably one of the most extensive outside of Europe or California.
This is the best hotel in Nassau with the best restaurant on the planet! The wine list is extensive, the service is five star, and the ambience is romantic and historic. Get the duck, you will dream about it for months and years to come!
I was booked for 4 nights but left after one night. The hotel is old and tired, It purports to be charming, but it just is not (and I have stayed in a lot of country house retreats in England). The room was full of tatty antiques and the bathroom was awful - a rusty shower curtain rail and a shower that barely dribbled - worthy of a slot on Vacation Nightmares. I had dinner at the hotel which is supposedly excellent. The food was average. I had a Caesar Salad and the Boulibaise and both were unremarkable. The only thing that was remarkable was the price - $177 including drinks (gin & soda x 3). The gardens are equally run down and unattractive. This hotel will be out of business very soon.
I selected this hotel for a two-night stay based on the write up in the Lonely Planet guidebook, which called it the top choice in downtown Nassau. I made my reservation through Booking.com which was a mistake. Instead of a paid reservation as I expected, they passed my reservation off to the Graycliff. According to the confirmation email the hotel was going to charge 30% of the price as a deposit and the remainder 7 days prior to arrival. However, nothing was charged to my credit card and at check-in I was surprised to see additional charges added to the already ridiculous price. Reception was in a side room off the porch and very hot. There was no driveway or doorman and we had to carry our bags from the street up to the porch. The receptionist acted like I should be grateful they were letting me have the privilege of staying there. Very unimpressive right from the start, and that first impression proved true the entire stay. We had the Woodes Rogers room on the 2nd floor. The room was large with a 4 post king bed, desk/chair, fridge, large screen TV, safe, wardrobe closet, ceiling fan and two sinks in the bathroom. There was a large balcony along the second floor but no individual access from the room. Our room had several problems. The A/C was incredibly noisy and it was preferable to just use the fan and put up with the heat rather than the noise at night. The toilet was clogged and required maintenance right off. The wooden blinds did not work and the lighting in the room was terrible. The shower sprayed water everywhere and flooded the floor. There were no outlets for charging electronics except in the bathroom next to the sink which is not a desirable location. At night the noise from the restaurant and piano bar was very loud and it sounded like we were actually sleeping in the bar. It continued to 11pm. The Internet was terrible. To access the Wi-Fi you needed a separate password for each devise. Once the item was disconnected their system would not show the log on page again so you could not reconnect without repeated rebooting. They were so concerned about anyone using their Internet for free they seemed to forget about actual paying guests getting access. Staying at this hotel provides absolutely no benefits. It is overpriced and uncomfortable. There is no convenience or special attention. You don't get any history or explanation or tour of the grounds or wine cellar. We learned more about the hotel just hearing tour guides as we passed groups in the hallway. The pool and grounds are nothing special and all need maintenance work. If you want to visit the chocolate factory or the cigar factory or the museum the first thing you hear is the charge is $10.75. The hotel staff are only interested in the restaurant. In the evening the restaurant and sitting room are completely full of customers. There is no room for actual hotel guests. If you are not going to eat there you are looked at like riff-raff. The hotel wants to give the impression it exudes luxury and elegance and but in fact it is quite average and way overpriced. However, reality does not matter verses reputation. The restaurant was full each night and tour buses were constantly letting groups off during the day for various tours. I might recommend a day tour just to see the hotel but I would never recommend actually staying here.
There aren't places left like this in the world - an oasis of old-world luxury in a sea of artificial, overhyped hotels and resorts. Here's the thing - you have to love and appreciate luxury to understand this place - to understand how much the owners love life's great pleasures - cigars, rum, cognacs, wines, etc. If you are a bon vivant, it's for you.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 20 rooms and suites
- 2 Restaurants
- 2 bars
- 2 pools
- Fitness Centre
- Gift shop
- The Graycliff Cigar Company produces three brands of cigars with nine blends on property. Cigar Rolling lessons are available by appointment.
- 2 twin beds or 1 king-size bed
- 1 full bathroom
- Air conditioning
- Cable television
- In-room safe
- Internet access
- Iron and ironing board
- Maximum occupancy of 2 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
West Hill Street, Nassau 10246 New Providence Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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