- What's Included
Stayed at Graycliff over the Hilton as I read many mixed reviews about the Hilton's poor service, the Chinese taking it over and repairs and regular maintenance were not being kept up.Graycliff ran a small discount and I decided to change to Graycliff.WHAT A WONDERFUL PLACE. If you want to have a beautiful,sophisticated retreat to escape to after doing the tourist things, this is the the BEST,I traveled solo and was made to feel like part of the Graycliff family. The room has some antiques with upgraded modern conveniences. The staff is friendly, helping and go the extra mile to insure excursions and planned events dun smoothly.And then there is the food and drinks: all to die for. Five stars for butternut squash soup, Graycliff rum punch special and coconut soufflé. They certainly don't skimp on the hot rum sauce.A special thank you to Brenda, Derek, Sharina for your advice and ideas. Thank you for telling me about Harbour Island. So beautiful and relaxing.I come back to Nassau this is only place I'll stay.
On return form 16 days in Cuba, this place was fabulous. Two room suite-Tile Room. However, the restaurant-the best place on the island-was just that.I wish to be carefully sincere here; if you eat in average to good places, this may be a top choice, but is is extremely over priced for what you get. Remember, you are in Nassau, not NY or SF. You will be paying as if you are are at Chez Panisse in Berkeley or Donatello's in NY. Wife had the duck and I had the rack of lamb with Cesarj salad ( poor). Conch soup was good. The Foie Gras was very good, but here, again, all very expensive.Wine-have 250,000 bottles. All expensive by our California prices.The place exudes charm with a cigar roller doing his thing and a jazz singer playing the piano, and you are on vacation. Just remember we spent about $400 for our meal with one bottle of wine. I am sure many must be shocked at the prices After they sat down.
We stayed here for 2 nights, I read some reviews that stated the staff was rude, we found the staff to be very helpful and friendly at every encounter, we did not have any unpleasant interactions. They would ask to do things for you! Our housekeeper was disappointed we didn't need our room cleaned so she went and got us chocolates, the waiter for breakfast thanked us several times for dining with him and so on. We stayed in the pool cottage. The room is huge with a walk in closet and a safe. If you keep in mind the hotel is several hundred years old the accommodations are great! It is well maintained for its age but it is not perfect. The room looks out to the pool so we pulled the curtains for most of our stay. The outdoor spaces are awesome including the pool. It was not very busy and we had most of the place to ourselves. It was very relaxing! The neighborhood is very historical and safe to walk around. If you like the tourist areas they are just a short walk down the hill where all the cruise ships come in. There are several modern restaurants and bars there along with shopping. There are also several tourist attractions including the Queen's staircase, forts, and a distillery all in walkable distances. Great place to stay in a nice area if you enjoy history and are not a modern 5 star type of traveler.
Worst experience of my life. If I could give it one star, I would. I wanted to go to a nice restaurant while in Nassau and I was told this was close to the Hilton downtown. While waiting for our food, I took a swim. The girl that I was with (that I just met) got sick and left. When asked to pay the bill, I told them that I did not order that food. Just mine. The next thing I know, the police came to me at the pool area in front of several people and was going to escort me somewhere (to jail). I left out so fast that I forgot my shoes and my camera, which is all I cared about anyways. To avoid jail on my vaca, I chose to pay and talk to management the next day. His name was MR. FERNANDER. He was not at all sympathetic to the situation. He told me that his staff said that I was thorough in getting my things. That was not true because he found my shoes but not the camera, which is all I cared about. He also told me that he spoke to several people who confirmed that I was not bothering anybody-just waiting poolside for my meal. I have never been so humiliated in my life-for something I did not do. When asked who the next person was in the chain of command, he refused to give me that information. Its like, If you don't agree with him then 'oh well'. They charged me for both meals, lost my camera, escorted me out, humiliated me, even charged for gratuity (at a 5 star restaurant.) and refused to give me the next manager or owners name. What restaurant or corporation for that matter conceals that type of information? I will stop at nothing until I get it.
We were early to the chocolate tour so we stopped in to see if we could take a look at the lobby area. The hotel itself is impressive and beautiful, however the staff person just stared at us, and did not even answer us when we asked how to get to the chocolate shop for the tour. We went to the shop across the street and got direction there.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 20 rooms and suites
- 2 Restaurants
- 2 bars
- 2 pools
- Fitness Centre
- Gift shop
- The Graycliff Cigar Company produces three brands of cigars with nine blends on property. Cigar Rolling lessons are available by appointment.
- 2 twin beds or 1 king-size bed
- 1 full bathroom
- Air conditioning
- Cable television
- In-room safe
- Internet access
- Iron and ironing board
- Maximum occupancy of 2 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
West Hill Street, Nassau 10246 New Providence Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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