- What's Included
My husband and I traveled here in February 2017. Our room was the Pool Suite. Very charming. We decided to walk around and get a drink by the pool. Could not get anyone to help us. Finally offered to help as we were walking away. The next day as we were laying by the pool the same thing happened. I had to go ask for menus and drinks. However, there were three people from a cruise ship who were there for the day who were getting service. My husband and I were staying there yet felt invisible. We ate breakfast and dinner there also yet were never asked how our stay was or offered a tour. We saw many groups go through, again getting more attention than us. The most memorable experience was our last night there we were having a drink and listening to the piano player. When she found out we were actually staying there she came and sang to us personally. There are so many places to stay in Nassau as well as several new hotels opening. I realize they do well with their restaurant and tours but they should be stepping up their game for the customers who are choosing to stay with them. If we had been given even the slightest bit of attention we would have felt different.
Well .. where to start. I have written 111 reviews for Tripadvisor and I don't think I have ever been more disappointed with a property.We checked in for a two day layover on the way to Harbour Island. We chose a quirky hotel rather than the big corporate resorts. I was hoping for a bit of colonial charm. What we got was the following - I actually liked the room. Spacious and atmospheric. It did not reassure my wife to read it was haunted though! But we had no problems with spirits of that nature.- overpriced restaurant. Bagel with cream cheese, two fried eggs and toast, one bottle of water, two coffees - 52 dollars! My wife refused to eat at the hotel from that point as it was so outrageous. - inattentive staff. Practically comatose barman by the pool, others walking around with headphones on. My wife asked for a towel by the pool. We are still waiting for the towel. We actually played a game of "find the staff member" at times it was empty. That said the Reception staff were friendly and helpful, in fact very nice and no hint of other people's experiences. Worst of all, and I have never seen this at a hotel of this sort, we sat by the pool for some quiet downtime. At about 1130 tour groups started to arrive, walk around the pool and began to take photos and film the pool area and us! Are there privacy rules in the Bahamas? It turns out there is a chocolate shop on the premise and we were part of the tour ! It gets worse. For $25 cruise line passengers can also use the pool area. What we had within 20 mins was obese Americans "bombing"' the pool, ordering beers and playing Millie Cyrus on their iPhones. That is an accurate description of the scene. Not a single staff member in sight to tell them to quieten down. Rather they were busy taking their $25 fees. It is not a water park! It is an expensive hotel! The comments about the noisy piano bar are accurate as we were in the Windsor room directly above it. Sleeping pills and ear plugs essential. However the music was good! The owners of this hotel are clearly just taking the money and giving the hotel the minimal amount of attention. I can see by reading other reviews, they are immune to criticism or feedback. It is badly in need of investment. I get the charm of aged chic colonial but this is bordering on tired dilapidated. I really wanted to like this hotel, I really wanted to write a good review. I left feeling ripped off. I constantly felt I was going to be scammed, which does not make for a relaxing experience. How anyone can say this is the best hotel in the Caribbean is beyond me and this is my sixth visit to the region. I don't think I have ever wanted to leave somewhere so desperately. Nassau in general is a destination I would like to forget and again I really wanted to like it. Such a shame
I was staying at the Hilton and walked up here to have some drinks in the beautiful outside grotto like atmosphere. Great gift shop too. Lovely staff who took time to give me a tour and bartender is still a friend. I would like to stay here at some point. Visited about 3 times for drinks and to relax
This hotel is one of the best experiences that can be found in the Bahamas. It is not for everyone but only the most discerning clientele. There are not many rooms, as it is more of a boutique but the wine collection is arguably one of the most extensive outside of Europe or California.
This is the best hotel in Nassau with the best restaurant on the planet! The wine list is extensive, the service is five star, and the ambience is romantic and historic. Get the duck, you will dream about it for months and years to come!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 20 rooms and suites
- 2 Restaurants
- 2 bars
- 2 pools
- Fitness Centre
- Gift shop
- The Graycliff Cigar Company produces three brands of cigars with nine blends on property. Cigar Rolling lessons are available by appointment.
- 2 twin beds or 1 king-size bed
- 1 full bathroom
- Air conditioning
- Cable television
- In-room safe
- Internet access
- Iron and ironing board
- Maximum occupancy of 2 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
West Hill Street, Nassau 10246 New Providence Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.