One and Only Ocean Club
- What's Included
I just came back from a 4 night stay at the hotel. The hotel and staff did not meet my expectations at all. Very poor food selection at the Dune restaurant, very low quality of food…they could not even make an omelet right and everything was over salted. Service is very slow and very inattentive. Coffee is horrible. They don't meet you at the airport (additional charge) and don't take you to the airport-they just ask if you have cash and throw you in a nasty cab. For more then $1000 a night its just not right to say the least. Floor was never washed in my room during my stay. The blanket had stains on it...When i ordered a veggie wrap they brought a turkey wrap…I was waiting for about half an hour to get towels changed at the beach. I visited for my mother's bday and ordered flowers in advance, in the morning of her bday flowers were not there, I had to call multiple times however flowers still were not there. They delivered the flowers sometime later in the day (not sure when because we left the room after waiting for hours)-bday surprise wars ruined. Later when we got back to the room they rushed to charge me for "late" flowers-unbelivable. They started that flower shop don't open this early. When we had bday dinner at Dune they did not bring a candle…I did mention multiple times that it was her bday…I have stayed in 5 star hotels around the US and outside the US and have never has such a terrible experience. If you expect a luxury vacation don't come here.
This review pertains to my stay at the resort for my wedding celebration. It is not a review of the wedding itself or the conversations leading up to it. My stay at the resort was exceptional. The staff are friendly, on point, and make every effort to ensure that you are relaxed. One staff in particular was our butler Wendell. He truly went above and beyond for us. I have never met a person more dedicated to their job, in my life. We were especially grateful of his help on our wedding day. He was so committed to helping us in every way he could. What's more, we actually felt that his efforts were genuine and that he truly cared for us, and making our stay, and wedding day, absolutely perfect! As for the hotel grounds, it is truly breathtaking! From the infinity pool, to the gardens, you wont be disappointed. The hotel restaurant was nothing special, which is unfortunate because it is the only place open to eat on property in the evening. The hotel had just re-opened a few days prior to our arrival. There were some kinks that were getting worked out such as toilets not working, the private pool at the cottage not being cleaned for our entire stay, etc. Although these issues were frustrating, it did not take away from the overall experience. I highly recommend this hotel.
This facility is amongst the based in the world. Highly recommend to anyone wanted to relax and be treated with class.The staff and grounds are impeccable.You feel like you deserve to be there.Highly attentive to a luxurious stay.
This stay provided some of the best service we have ever received. Everything from being greeted at the airport with a driver from the One & Only to pulling up to the hotel and welcomed by the staff. The help on the beach setting up lounge chairs, towels and providing endless drinks, also the views from our Hotel room were second to none It was just a GREAT stay with GREAT Service!!
Marvelous resort the staff fantastic would return in a minuteVery expensive but resort spared no expense. Nicest resort in the Bahamas!Would return in a New York minuteAll missing was a coffee machine in suite but that was certainly not a big thing.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 106 rooms
- 4 restaurants
- 3 bars
- 2 pools
- Fitness Centre
- One and Only Spa operated by Mandara Spa
- Tennis court
- Common Area Wireless internet
- Hair Stylist
- Concierge service
- Laundry Service
- Conference facilities
- Golf at Ocean Club Golf Course
- 1 King-size bed
- 1 full bathroom
- Service bar
- Two Line Telephone with voicemail
- Satellite television
- DVD and CD player
- In-room safe
- 24 Hour personal butler service
- Nightly turndown
- Daily fresh fruit presentation
- Maid service
- Champagne and strawberries delivered every afternoon
- Maximum occupancy of 2, or 2 adults and 1 child (11 years and under)
- Strawberries and Champagne - Delivered to the room every afternoon
- Fitness center
- Tennis Court - 6 Tennis Courts/4 x floodlit
- Book, CD, DVD Library
- Kids Club
- 24 Hour Butler Service
- Complimentary wireless Internet access is provided throughout the resort
- Aquaventure - All day access to pools, beaches and water rides at the Atlantis
- Guests of One and Only Ocean Club also have full access to the shops, restaurants, casino and the world's largest marine habitat at nearby Atlantis, Paradise Island
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
One and Only Ocean ClubNassau,Bahamas
- Hotel Contacts
- Extra Info
One Casino Drive New Providence Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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