Sandals Royal Bahamian
- What's Included
- All Inclusive Features
Actual star rating: 3½ stars. PROPERTY & ROOM: First and foremost, the property is gorgeous with beautiful grounds, architecture & old English furnishes. Backdrop that with THE bluest water and the white sugary sands of the Bahamas! The offshore island is stunningly beautiful and peaceful. The restaurant very pleasant as well. Though I wish there had been more shuttle service to & from the island (ran about once an hour & stopped at 4:30pm). Our room in the Windsor building exceeded our expectations (oceanview penthouse club level suite). It was nice & well maintained with lots of room, a huge balcony & stunning view. The bathroom was modern with a nice bright vanity area and large walk-in shower. No complaints except could use more water pressure.ENTERTAINMENT: Another huge plus for this Sandals was the almost constant entertainment provided. The entertainment staff made it fun at the pool with music & games and kept going all afternoon and into late night, dancing with guests to the DJ. They were fun & impressive. However, though there was nightly entertainment, they had only one night with an elaborate show while we were there, far fewer than other Sandals we’ve experienced.FOOD & DRINKS: Amazing food!! We actually had some of the best food we ever had anywhere at a couple of the restaurants. And that’s saying a lot. Among our favorites were Baccarat, Casanova and Gordon’s (just the steak). And the pizza at Bella Napoli! The drinks were hit & miss depending on what we ordered and the bartender (which is usually the case at all-inclusives). Hubby said the bourbon was cheap, but they did make exceptionally good Mojitos. POOL & BEACH: The chase lounges at the Windsor pool (only one we went to) were a real aggravation to us. There were a lot of loungers “reserved” apparently all day without being used. Found out most were set up by butlers for their guests. That’s fine if you’re actually going to USE them. But many were off limits to us, yet completely untouched by late afternoon. This is rude and there should be a time limit on how long they can be reserved without being used. Hello, we are paying guests as well!! And though the beach had the white sugary sands, the section of useable beach at the main resort was fairly small. Not at all what I expected from the photos. Though the offshore island did make up for it if you wanted quiet beach time. FYI, the island is NOT all exclusively Sandals — half belongs to another resort.SERVICE: The worst part of our experience. Though there were many staff who made it pleasant and even went above & beyond, unfortunately there were just as many who didn’t. Many had attitudes and ironically the first taste of this was with the club guest services as soon as we arrived. Yeah, Club Sandals service! We didn’t feel just real welcome nor given that personal experience we received at other Sandals. And every time we went to the club office there after, the staff never seemed like they wanted to help us & that they didn’t want to be bothered. Why pay extra for a club level room if you’re not getting the service?? But the absolute worst attitudes by far were from the Aqua Center. Both the guy & the girl working there made it very clear that they didn’t want to deal with you. They were downright rude and clearly hated their jobs. Other guests we talked to said the same thing. This is sad, both for them & the guests. That said, we did have excellent service with the snorkeling team… Wenzel, the boat captain, made it fun and it was a great experience. And the room service is a whole other issue. We usually had no complaints about the maid & refreshment service, however, they do not provide DO NOT DISTURB signs to hang on your door (were not on any of the rooms) and therefore staff attempts to come in your room at all times of day & night. They would ring/knock first but if no answer, would just let themselves in. One evening someone apparently walked into our room while I was alone & in the shower. I know this because I heard the door open & slam shut twice. When my husband returned to the room later, I asked if he had come in earlier and he said no that he was gone the whole time. I’m sure the person who walked in (maybe to check on beverages?) likely heard the shower running & then promptly left. STILL, it’s creepy & should never happen! To management: WHY NO "DO NOT DISTURB" SIGNS??!One other big complaint about this Sandals is that they had a large group of people come in during our stay & the resort was overtaken by a lot of young people who clearly were not couples. And apparently because of this young crowd, the DJ at night played chopped up, crap music that we couldn’t enjoy. We both love to dance, but the way the DJ chopped up the songs made it impossible for us. This happened 3 nights in a row and was very disappointing to us. It ruined our evening fun. This is not the kind of crowd that Sandals advertises and supposedly caters to.This Sandals clearly needs to weed out some of their employees. Ironically, though, I never even received a survey or any kind of follow-up after our stay to find out how our experience was. And on TA, I see they only respond to reviews less than 4 stars (why I gave 3 instead of 4). Had they bothered to ask how our experience was in private, I would be more forgiving on a public forum. It's a shame if management doesn’t even care. They would learn a lot on how they can improve just by asking — like not having staff walk in while you’re showering! All-in-all, though, I would recommend this resort for the sheer beauty, amazing food & overall fun. Just don’t expect great service.(FYI profile pic is from this resort at sunset)
And I expected a lot!You ever have one of those years, and it's only half way through? That was us.We booked this trip, or rather I told my husband we booked this trip! I had been to Nassau, but he had not. I had enjoyed my time in Nassau and how could he not???So here it goes...the resort is amazing. The scenery is beautiful. I had forgotten how clear and stunning the water was. I could look at it all day!We stayed in a butler suite in the Royal Village. If butler's aren't your style, no worries. Our butler team was amazing! Big shout out to Edward the butler, James the butler, and Laurentino the butler. They made dinner reservations, basically I didn't have to ask them, they did it. They helped us with chairs at the pool. They made towel art, though my husband committed dinosaurcide! They made spa reservations and basically did anything I asked or didn't ask. They are a younger group, but do not let that put you off. Request them with confidence!I really enjoyed the entertainment staff. They were personable and professional and sometimes just darn funny! Anne Marie has a great group of entertainers, Peter who won MVP when we were there, James who has the megawatt smile, Alex who is a cutie, Patrick and DJ Sanchez. Give the crew a shot!The food was average to great. I really didn't have a bad meal here, and by the way the Crystal room has a GREAT molten chocolate cake! Erika was phenomenal at the Bacarat room. She got us in with Laurentino's help so we could we see the junkanoo! Frankly, I enjoyed most everywhere we ate. My favorites were Bacarat and Gordon's.We went to the sandals island. It is cool, much less busy than the resort. Things can be a little slow but really where are you going in a hurry? Just be aware of that when you go. We snorkeled and saw turtles and blue tangs and and parrot fish and sergeant majors and that ends the names of the fish I can name.My husband went diving and saw sharks. He was pumped! I had a massage on the island, and it was outstanding.I have only two comments. The internet is a challenge. Even with the premium internet it is a challenge. If you need that make sure your phone has a plan to accommodate. I would also make the drinks a wee stronger, but that may be a personal preference. Shout out though to Pamela in the bar at the Crystal room and the piano bar, who does a killer pour!Would I come back again? Absolutely and without hesitation. I thoroughly enjoyed my time here.
We have vacationed at several of the Sandals resorts. Royal Bahamian impressed us with the wonderful service and friendliness of all staff we encountered. Even the grounds keepers greeted us! A special THANK YOU to our 2 butlers Rohan and De Angelo! They really pampered us and made the visit special! Both very professional and attentive to anything we could need! Rohan left us special surprises every evening with his amazing talent in towel sculptures. De Angelo arranged our dining reservations every evening. Between the 2 of them, we didn't need for anything! Great attitudes and customer service every where we went in the resort. Beautiful location with lots to do. Food was amazing. Drinks were not watered down. We will be back!
This was our honeymoon trip. The place was amazing. Breakfast and Dinner were delicious. I was not a big fan of the lunch options. The private Island is a must see. It is beautiful. Everyone was very nice. I wanna specially thank two employees who went above and beyond for us. -Brownie for getting us reservations for dinner when we were told it was booked. I don't know how she did it but she made it happen. And the experience was awesome. She also have us a wonderful tour of the facility. -Chris. Chris was our butler/waiter for our private dinner on the beach. He was wonderful. He made our night even more special. He had romantic music playing for us on his phone. When my husband excused himself for a moment he went and covered his food to keep it warm. Chris was a delight! He deserves a raise ;) Very professional. On the contrary we were expecting a bigger room. We had the PJS – Windsor Oceanview Penthouse Club Level Junior Suite but it seemed like a regular room. It wasn't any bigger than a regular hotel room with a bed, table and couch. I've stayed at hotels with bigger rooms. So when we booked we expected much better of a room. And while on the private island, we had lunch there. Service was not great at all. Our server kept getting lost. I had to get up and ask for my order at a point. I was not happy about that so we just didn't go back there. Overall we had a great time.
This attraction of swimming with the dolphins was the best. The interaction is better than swimming with them because it's not like actual swimming. The picture package is 89 dollars and combo of video is 129. Staff is very friendly, good food nice clean grounds as Sandals own this resort.You can not take pictures during the dolphins attraction. You can also interact with sting rays. Have plenty of time.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- All meals including buffet & a la carte gourmet dining
- Drinks including premium brands and wine
- Motorized & non-motorized water sports
- Snorkeling & scuba
- Introduction to scuba diving in pool
- Daily activities
- Nightly entertainment
- Disco (drinks included)
- 403 Rooms & suites
- 9 Gourmet specialty restaurants
- Snack bar
- 8 bars
- 3 swim-up pool bar
- Shuttle service (by boat to Sandals Cay)
- Room service (24 hours in suite)
- Beauty salon
- 5 pools
- 2 tennis courts
- 6 jacuzzis
- Water sports center
- Scuba and snorkeling
- Red Lane Signature Spa (fee)
- Fitness center
- Complimentary property-wide WiFi
- Indoor games room
- Conference centre
Deluxe, Luxury, Honeymoon and Concierge rooms with:
- Four poster king bed
- Marble bathroom with bath & shower
- Amenity kit
- Hair dryer
- Cable TV
- CD/clock radio
- In-room safe
- WiFi Internet access
- Coffee maker
- Iron & board
Suite Inclusions - Butler Service, 24-Hour Room Service, and Rolls Royce or Mercedes Transfers for select Suite Categories.
Honeymoon Special - Receive a china or stemware set. Minimum 6 night stay. Marriage certificate dated within the last 3 months is required upon check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sandals Royal BahamianNassau,Bahamas
- Hotel Contacts
- Extra Info
West Bay Street, Cable Beach, Nassau 13005 New Providence Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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