The Cove Atlantis
- What's Included
As 'all-inclusive' fans, we decided to try an 'all-exclusive' resort.Upon arrival 2 pina coladas set us back 53.18 USD with 15% gratuity and the new Bahamas 7.5 VAT mandatory add-ons. We drank half our 100$ vacation package credit in less than 15 minutes while an obviously traumatized Indian couple, trembling in horror at the sight of their printed bill, was checking out of 'The Cove'.The bahamian dollar is at par with USD so if you happen to be a currency challenged Canadian or Australian... here is the survival guide for your stay:Water taxi to Nassau downtown is available for 6 USD per person per trip. It's right by the bridge. Couple will pay 12$ instead of 22$ USD. It's a fun ride but you must be back by 6 PM or you'll need to get a land taxi and pay 22$ USD plus a 2$ bridge toll going back.The water taxi stops besides a liquor store where you will obviously want to stock up on the good stuff if you don't want to dip into your pension fund to pay for booze. Also, there is also a local bus that will take you to 'Fish Fry' where you can eat for a minuscule fraction of the paradise island price. If you can negotiate and include a 'continental' breakfast option at the Mosaic , take it ! You get coffee and orange juice plus all cold items at the buffet (worth $20 USD per person). Of course you still have to pay for the 15% gratuity and and 7.5 VAT which amounts to about $3 USD per couple... but still a deal. (Full breakfast buffet that includes eggs and bacon is $37 USD per person). Dinner at the Mosaic buffet is $73 USD per person (plus 15% plus 7.5% VAT)Avoid the minibar at all costs... Bring the free water bottles, supplied by the kind maid every night, to the pool where Fiji or Perrier will set you back $10 USD. (plus gratuity plus VAT). At the bar they will freely give you glasses filled with ice cubes (they'll make fun of you but.... you'll still have money for your old days).The beds are very comfortable and suites are beautiful with every room facing the ocean.On the down side. Adult pool attendants cash in on the fact that there is a lack of parasols/umbrellas and you need to be at the pool at 9AM since attendants 'set up' chairs for paying clients in advance. Chairs with perfectly folded yellow towels are 'prepaid' setups, so stay away unless you want a confrontation with a frustrated attendant. The condition of the mandatory parasols/umbrellas as at July 2017 was deplorable for such an expensive site, many in disrepair.
I have been vacationing with my family at the Atlantis for the last 10 consecutive years, the last four of which at the Cove. This year, my family and I have noticed a obvious change for the worse and are totally disappointed! The Marriott has taken over the Atlantis, and while they are attempting to make some improvements, such as renovations to the Coral Tower Lobby and rooms, the Marriott has made many changes to their detriment! Since I have been coming for the last 10 years, it is very evident that they are trying to cut costs and maximize their profits by eliminating essential employees....by doing this, they are creating a very unpleasant experience to those who vacation at the Atlantis. For example, for the week that we stayed at The Cove, our room was NOT serviced. The Cove is suppose to have rooms serviced and then a turn down service. We had NO day service at all!! While we informed housekeeping that we were not receiving service to our two rooms, nothing was done about it! It continued the entire week!! The housekeeper on the floor was clearly over worked with too many rooms... it was very apparent that Marriott has scaled down on the housekeepers for each floor, creating poor service!!Another clear example of employee cut-backs is at the WATERPARK! During the week that we were there, many of the slides were closed either part of each day (until 3pm) or the entire day! During our week's stay, The Jungle slide was closed 3 days and opened up 3pm the other 3 days. The same goes for The Surge slide, which was closed for 3 days! This is totally unacceptable! When asked why the slides were closed, we were told 'occupational constraints''.... when asked what that meant, the manager explained that they don't have enough life guards to manage all the slides! SHAME ON YOU MARRIOTT!! People come from all over the world to experience your waterpark! My children counted the days until they can come to the Atlantis and have fun down their favorite slides! For the Marriott to cut back on their life guards is shameful!! Also, in the years past, the Atlantis has offered complimentary fun kids activities throughout the day, serviced through their kids club... examples include poolside bingo and coconut bowling. This was part of the appeal of the Atlantis.... but guess what,NOT THIS YEAR! The Marriott completely did away of those activities, because those Kid Club employees are most likely gone!! More cuts effecting the quality of the stay for those who vacation at The Atlantis!! Also gone, are the complimentary activities that Cartoon Network provided the last several summers!Sadly, it seems that The Atlantis that has drawn my family to vacation there for the last 10 years is not the same! The obvious employee cut-backs have made a very un-enjoyable experience for us, and not sure if we will return in the future :(
Stayed at The Atlantis Cove Resort. Came with extended family. 18 in all - large needy group we were. The service here is excellent but in particular the attendants at The Cove pool (adults only pool) a particular attendant was very accommodating, attentive as well as courteous friendly and genuinely nice. His name was Davinier (great name too). If you go there look for this guy. He was Awesome! This place lucky to have him.
Very expensive hotel and service really not as expected.I found in my shower hair on the walls from the people before (disgusting!) and after a few days the hair was always there on the wall of the shower and non cleaned. I wrote the manager but he didn't even dare to answer my mail so I can see how important clients are for him!
Location and scenery is always 5 stars, but service at the cove is below par. Been coming to the Atlantis for 8 years. We are very disappointed with the service. Maybe it's time to explore different options.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 600 rooms
- 1 Buffet restaurant (International)
- 1 A la carte restaurant (Southwestern cuisine)
- 2 BBQ/Grills
- 3 bars
- 2 pools including adult's only
- Spa (fee)
- Business centre (fee)
- Wireless internet (fee)
- Access to restaurants and facilities at Atlantis
- 1 king-size bed and 1 double sofabed
- 1 full bathroom
- Telephone with voice mail
- Air conditioning
- Hair dryer
- Clock radio
- Coffee maker (coffee included)
- In-room safe available for a fee
- Wireless Internet access (fee)
- Iron and ironing board
- 2 HDTV flatscreen TV's
- Separate living area
- Max occupancy of 4
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
The Cove AtlantisNassau,Bahamas
- Hotel Contacts
- Extra Info
1 Casino Drive New Providence Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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