The Cove Atlantis
- What's Included
Absolutely beautiful room and property with breathtaking scenery. The breakfast at Mosaic has outstanding pastries, selections of yogurt and fruits, and of course wonderful custom omelets. Dinners at Nobu, Cafe D'Angelo, Carmines were also wonderful.Can't say enough how much we enjoyed our time at the water slides. My 8 year old son dragged me to all the slides (and I mean, all of them and to repeat them many times), but his favorite was the Serpent Slides. Coming out to the shark tank was incredible no matter times we did.This was our second time at Atlantis and just absolutely enjoyed it like our first time here last year.
I wouldn't visit Atlantis or The Cove again if you paid me. We are savvy, luxury, world travelers....you should trust my thoughts here. After four visits in the last ten years to The Cove (supposedly their upscale property) I have seen the facility and service decay. Last Spring Break my family (10 year old twin daughters) saw drunk teenagers passed out, barfing at The Cove pool, and belligerently threatening guests as the security stood by and did nothing. Drinking age in the Bahamas is 18, but I can assure you the 8 guys they had stuffed in the room at the end of our hall were younger than that. This is The Cove where I paid $1,000+ a night. The pools were slammed and gross with chewed gum stuffed in every nook and cranny of the stairs to the slides...seriously, it was shocking. It is insultingly expensive for what you get. Don't let them tell you this is family paradise, it isn't. Additionally, we used to be able to go into Nassau for the evening... no longer. Google info regarding the out of control crime and safety in Nassau. The Cove is their luxury offering... I would expect the Atlantis Towers to be just awful. A far cry from 2007, 2008, and 2010 when we enjoyed The Cove, Nassau, and Atlantis as a whole.
I'm writing from New York one week after Hurricane Irma hit the Bahamas and, by God, amidst so much sadness, am I glad to realize that the Atlantis Hotel sustained almost no damage. I was there 3 weeks ago and - again - it was flawless. It was everything AND MORE one can expect from such a resort hotel. I can only look forward to being back there as soon as possible. Needless to say, I have a very special connection to those islands !!!Please ENJOYLOVEGerald
I had stayed at the Atlantis property about 8 years ago for a company retreat. At that time I was in awe of the property and since then had wanted to come back and stay in the Cove as it seemed the higher end hotel in Atlantis. I put up the extra bucks it cost to stay their for access to the exclusive pool and the claim of a higher end experience. I will start off in staying overall it was not worth the money and I had several issues at the hotel. I had a particular problem from the second I got to the resort needed a king bed. The front desk clerk didn't seem very knowledgeable from the beginning and when I got to my room I had 2 queen beds. I called down to speak to the front desk and was put on hold, then told they would call me back. To make a long story short, I had waited for 2 hours for the manager to get back with me and in order to even get that call back after I was told they would call me back I had to try and get a hold of the President of the entire Atlantis resort. When the manager finally called back there was no apology, and her solution wasn't any different than the front desk!To add to my frustration with the cove in particular, there were many nights where it was almost impossible to sleep as they must of put me on a floor with a group of younger kids running up and down the halls, slamming doors and blasting music late at night. It was so bad another guest was screaming at them telling them how rude they were to the rest of the guests. The hotel staff didn't seem to help the situation much.I have stayed at other high end hotels and the overall experience from the staff to the accommodations were just on a different level for the same amount of money. The entire resort tries to nickle and dime you from the second you walk step foot on the property. The resort fees were high and also charged a gratuity free each day. I was also charged for stuff out of the Minibar which we never touched and at that point I was just sick of arguing with them and ready to leave.If you have been to Atlantis before in the past, nothing has really changed, no updates to the property and on days when cruise ships come in the pools and water park rides are over crowded.
My husband and I have been going to Atlantis since 2009 and can honestly say that the service and quality of this establishment has slowly been declining, but the most recent trip in August 2017 we decided to never go back. Everything you do, every item that you purchase, you pay an automatic 15% tip. I normally would tip 20% however, because of the automatic tip, the service is just terrible. The adult pool Cane was the worst. We would wait on hour for a drink, which cost $15-$20. They take your room key so that you can't leave when you want and are stuck there until you can find them to pay your tab. The umbrellas by the pool are held up by CHOPSTICKS which-shocker-didnt hold up the umbrellas and some fell over on guests when the wind picked up. If you are at the Cane on the weekend, expect Spring Break in Panama City as opposed to a relaxing day by the pool. EXTREMELY loud music and I was sprayed with a bottle of champagne. The whole place just overall needs a good update. You can tell that the new owners are not putting any money into maintaining it. When we arrived, we weren't greeted by anyone, there were no bellman, nobody offered to help with our bags. Our TVs didn't work in our room, when we called to get it fixed, it was a huge hassle. We were supposed to get water in our room every day, we didn't and we also didn't have a robe. When we asked concierge about this, they suggested we call housekeeping. They didn't offer to take care of it for us, just told us what number to call. To me, when paying these prices, I expect a higher level of service. Finally, I was there celebrating my birthday and it wasn't even mentioned once during our 8 day stay.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 600 rooms
- 1 Buffet restaurant (International)
- 1 A la carte restaurant (Southwestern cuisine)
- 2 BBQ/Grills
- 3 bars
- 2 pools including adult's only
- Spa (fee)
- Business centre (fee)
- Wireless internet (fee)
- Access to restaurants and facilities at Atlantis
- 1 king-size bed and 1 double sofabed
- 1 full bathroom
- Telephone with voice mail
- Air conditioning
- Hair dryer
- Clock radio
- Coffee maker (coffee included)
- In-room safe available for a fee
- Wireless Internet access (fee)
- Iron and ironing board
- 2 HDTV flatscreen TV's
- Separate living area
- Max occupancy of 4
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
The Cove AtlantisNassau,Bahamas
- Hotel Contacts
- Extra Info
1 Casino Drive New Providence Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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