The Cove Atlantis
- What's Included
Just a beautiful resort!A quick weekend getaway for me and the misses. We loved every minute of it! Just be prepared for an expensive trip, and budget according. We highly recommend Plato’s for drinks; Seafire for steaks, the Deep Water Dolphin Swim...And, Long walks on the beach!
This was our second time here. We stayed here for Christmas three years ago too. This is probably their busiest time of year but we still enjoyed this relaxing vacation. Check in went well. We were room 9-808 and it was beautiful. Beautiful view of the water park and ocean. We had two queen beds and a pull out sofa. Antoinette was our housekeeper. Our room was always cleaned in a timely fashion and she was beyond kind to our family. The sheets and the beds were so very comfortable. I always had a good night sleep.I love the chairs at the Cove pool, they are comfortable and have a nice shade option. Everyone saves chairs. From what I heard, people tip the pool guys so chairs are saved first thing in the morning. By 9:00 am almost all chairs are gone. Now this was only during the busiest time. Once It was Jan. 1st and Jan. 2nd there were more chairs available. We made sure to go down early in the morning so we had chairs. We loved the water park and found that most everyone that works there is very helpful and friendly. You just need to talk to them. I found the guests were extremely rude to some of the workers (especially when the conveyer belt stopped working on the rapid river ride). We are all on vacation and a little patience from guests would have been nice. The workers working the area where the conveyor belt stopped, worked their butts off all day and I was shocked how many people were pushy and rude to them. I would say almost every worker I came into contact with was friendly. There is one outdoor restaurant near the Cove Pool which can become very crowded. They are doing their best there and were super nice too. Another option for food its just on the other side of the Cove Pool that had different options which was great too and there was no wait.We absolutely loved eating at Murray's Deli. Great American food that was always delicious. We ate there for dinner and breakfast a few different times.The Starbucks at the Reef is a great breakfast option too. When we stayed there three years ago, the wait was about 45 minutes but this time they were extremely fast even with the longer lines.The customer service at The Cove and Atlantis in general is top notch. They will try and do whatever they can to make your stay as wonderful as possible. Would definitely stay here again and I thank the Cove and Atlantis for making this trip relaxing and enjoyable!
The Cove is a great hang out spot with great music, no need for headphones. The Cove was updated but the rest of the resort could use a makeover. Some key disappointments were the food quality and value of service at the hotel for the luxury prices. The Chinese restaurant classified as luxury and prices to suggest, was no better then our local Chinese restaurant and had a ripped bench along the wall. Another disappointment was Todd English’s restaurant, the service was okay and the food was average. One of the food highlights was NOBU, did not disappoint, similar to NOBU’s elsewhere. The food was overrated and expensive in other locations throughout the resort.As far as the staff at the Cove Hotel, not horrible but not great. It seems random as to when the staff at the pool wants to help you with towels and drinks, helpful when asked but a lot of people standing around. The room was cleaned a few times while we were there but towels from the pool that we placd with the dirty bath towels were not cleaned and the light bulb I took out because it did not work was never replaced, just left on the desk. Last of all they charge a 15% gratuity and then another fee for room service and then a fee again for room service per person, oh yeah I forgot they already charged me a resort fee and a separate fee per night for staying at the Cove. If you want to pay Ritz prices or even JW Marriott prices then just go to a Ritz or JW, the only thing you will miss is the Adventure Park or the Aquarium, unless you go to Orlando of course.
I have been vacationing for the past 8 years at the cove. I have always loved it.In May of 2016 we booked the the deluxe club level room. The view was wonderful the club level was great with mixed drinks and wine. Our only problem was there was no hot water. Our entire stay we had no hot water. I called the front desk and they told me to run the water for 5 minutes. This did NOT work the following morning maintenance came to the room and ran the water for over hour with still no hot water. I called asked to be moved and they told me they were sold out and could not change rooms.I was upset and again sent maintenance to my room and they ran the water for 20 minutes still no hot water. After 5 days of cold showers it was time to leave and when we checked out of the hotel one of the managers told me they would make it up to me.I told them for spending over 750 per night plus the room tax and property fees. I was very disappointed. I spoke to a manager of the cove hotel and he promised to make it up to us,and he promised we would be very excited if we would allow them a second chance. The following year May 2017 we decided to give them another chance, the same manager was there. Our reservation was for a deluxe ocean view. We checked in he remembered us, gave us the club level upgrade, which was nice. We went to the club room had a glass of wine, and was asked to leave. The entire bar was packed and everybody was aware. We were so embarrassed. I will never go back to the Cove
We just returned from a trip to the Atlantis....we stayed at The Cove...let's start with the fact that we spent $400 for a family of four to eat at Cafe Martinique. This restaurant is great, but $400 is expensive and my significant other ended up with food poisoning and an entire night of vomiting. The next day I spoke with the manager who proceeded to ignore the entire incident and denied any responsibility. At the end of the day, The Atlantis/Cove resort seems to be content to rest on its past laurels...the level of service and "hospitality" is far short of a five star experience.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 600 rooms
- 1 Buffet restaurant (International)
- 1 A la carte restaurant (Southwestern cuisine)
- 2 BBQ/Grills
- 3 bars
- 2 pools including adult's only
- Spa (fee)
- Business centre (fee)
- Wireless internet (fee)
- Access to restaurants and facilities at Atlantis
- 1 king-size bed and 1 double sofabed
- 1 full bathroom
- Telephone with voice mail
- Air conditioning
- Hair dryer
- Clock radio
- Coffee maker (coffee included)
- In-room safe available for a fee
- Wireless Internet access (fee)
- Iron and ironing board
- 2 HDTV flatscreen TV's
- Separate living area
- Max occupancy of 4
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
The Cove AtlantisNassau,Bahamas
- Hotel Contacts
- Extra Info
1 Casino Drive New Providence Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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