The Cove Atlantis
- What's Included
Front desk person was great!! Room service was terrible. Still waiting on 2nd hour of dinner. A simple room services order for a family of late travelers is too much to expect from this resort. It seems its just too big a place to really provide its customers with a sense of welcome. Was told three times that it was coming. Called the Manager and still no results. Well see how the rest of this trip goes but thus far its truly remarkable how bad the experience is. Very sad and disappointed.
When we arrived we had an amazing suite, but the issue was besides the furniture being old and outdated...it was missing pieces that made it complete. We loved the rides....when they were working! They had many repairs going on that dampened things at times. We were big fans of the different restaurants, but make sure you follow dress codes or you will not eat where you suppose to. The alternate eating places were not as fun (except for Cafe Martinique) which was still pretty cool.It was a very good experience...but there are other hotels and places that are just as amazing and wonderful!
This is going to seem like a negative review but the truth is that The Cove is a stunning hotel with gorgeous decor, beautiful beach views and large, well-appointed rooms. The staff was courteous and friendly and we had a great time. It is likely that we will return with different plans and different expectations for next time. My first point of frustration was how crowded the water park was during the middle of the afternoon. This is because the park allows day-trippers from cruise lines that dock at the port. They usually come between 12 and 4 and the place is a madhouse. They have food vouchers only for use at certain food stands which make the lines incredibly long. After a couple of days we figured out that the only good times to hit the park were when it first opened and between 4 and 7 (which interfered with our dinner time.) Next time we will go on a Wednesday because they seem to have the least cruise ships there on Thursdays and Fridays. The landscaping at the hotel and the water park is impeccable but the previous reviewers' account of a urine smell and algae growing on the floor in the Power Tower is 100 percent accurate. I also didn't appreciate the leaking moldy pipe dripping down on me as I stood in the ridiculously long line for the Serpent slide. My wife has dietary needs and we took the precaution of calling the resort before we booked and was assured that every restaurant could accommodate her if we asked to speak with the chef. What they didn't tell us is that only certain food-stands had an "allergy-chef" on certain days only. On Tuesday afternoon my wife stood in line at the Shark Bites stand for an hour (thanks to the cruise people) only to find out that the "allergy chef" was off that day. The last day she went to Cascades which is a "quick-service" food stand and was told (after a 20 minute wait) that the allergy chef was off that day but they spoke to her on the phone and prepared her sandwich according to the chef's directions. My wife got so sick afterward--the only time on the trip she was sick. The resort should make a much bigger effort to have more points of sale for quick (cheaper) breakfasts and fast-food lunch stands. They already have the buildings set up as there are "Atlantis Adventure" selling stations seemingly every twenty feet in the park. I do not think it is right to ask people who are paying over $500 per night for a room to stand on line for an hour just to get some lunch. How about a Quiznos, or a Nathan's, or a Dunkin Donuts, or a Chik-Fill-A or a Boston Market? The food everywhere in Atlantis is very expensive and there was no restaurant where I would look forward to going back to it (think $150 for a casual buffet for two.) The water slides are kind of outdated compared to the ones at the newer parks in the Poconos but my nine-year-old son had a good time which is the important thing. My wife and son did the shallow-water adventure at Dolphin Cay and absolutely loved it but they wanted to charge me $33 just to watch! My last point of frustration was the layout. They built the stunning "adult pool" between The Cove and the waterpark and one day I was walking back to The Cove with my son and was told by security that my son could not walk by the "adult pool" because he was not old enough. We had to walk uphill all the way back to the reception area of The Cove and cut through the hotel to access the "cascade pool" which was on the other side of the property. Why not put the "adult pool" off to the side of the property in a secluded area instead of right next to the water park? Again, some of this is picky I know but when you are spending the amount of money we did on this vacation I would expect greater attention to detail and an effort by the resort not to try to grab every last dollar. We will probably go back and I'm open to suggestions on how we can eat some good allergy-friendly food at a decent price without having to travel a long ways or having to stand on hour-long lines (No, I am not exaggerating.) By the way, kudos to Ted Turner from Dolphin Cay who was nice enough to give my family a ride back to the Cove from the Beach Tower on his golf cart after the shuttle did not come. I can not imagine a more beautiful hotel and the staff was great but Atlantis really needs to think about the value they are providing for their guests.
We visited Atlantis property in June and we loved our stay! The kids had fun, the adults had a good time! It was very very expensive but no issues! We were celebrating my daughter's birthday and on the day of her birthday we decided to do the shallow water Dolphin interaction. The Atlantis photographer took some lovely photos. The photos were expensive but we bought them anyway and found out that it was all digital, no actual prints. Here, I'm thinking, no big deal, I can just print them myself! Was I wrong!!!! So today I logged in to Atlantis photo website trying to download the photos and realized that I have to pay an additional fee to print the photos that I already paid for!!?! That's so unfair and crazy! I'm so mad, I can't even think straight! If the sales agent had fully informed me that I would have to pay an additional fee to print the photos, I would have reconsidered purchasing them. And I'm pretty sure we had a discussing about printing them, as I was surprised that they don't offer actual prints. Never one word from the sales agent that we would have to pay an additional fee for actual prints! The photos were already expensive and who wants to pay twice for the same photos! That's just unnecessary and wrong! Never again, Atlantis! I should have known better as they charge for every single thing, including the kids club! So disappointed!
The girls had just graduated college and what better surprise gift than a trip to the Bahamas? My sister an I had been planning this trip for months. Our flights got delayed and they left our bags! What a horrible experience! We paid for a transfer from the airport but they didn't show up so we got a cab to the hotel. When we arrived the girls were tired but were very excited. The property is beautiful just like we imagined. Terrell greeted us in the lobby we told her the full story from the flight delay, lost luggage & no airport pick up! Terrell seemed to be surprised but assured us that we are now in good hands. She gave us an upgrade to a deluxe suite and made sure the room was ready as we were tired. She even sent up toothbrush and toothpaste because our bags were lost. Later that evening after dinner we met a cake in our room with a note from Terrell! How amazing!! She is the sweetest at the cove. We met a great bar tender at the luxury pool he was very friendly and the ladies at the towel hut are nice as well. We had an amazing time but I must admit it was expensive!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 600 rooms
- 1 Buffet restaurant (International)
- 1 A la carte restaurant (Southwestern cuisine)
- 2 BBQ/Grills
- 3 bars
- 2 pools including adult's only
- Spa (fee)
- Business centre (fee)
- Wireless internet (fee)
- Access to restaurants and facilities at Atlantis
- 1 king-size bed and 1 double sofabed
- 1 full bathroom
- Telephone with voice mail
- Air conditioning
- Hair dryer
- Clock radio
- Coffee maker (coffee included)
- In-room safe available for a fee
- Wireless Internet access (fee)
- Iron and ironing board
- 2 HDTV flatscreen TV's
- Separate living area
- Max occupancy of 4
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
The Cove AtlantisNassau,Bahamas
- Hotel Contacts
- Extra Info
1 Casino Drive New Providence Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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