The Cove Atlantis
- What's Included
The hotel charges approx 700-1500 a night, just for rooms. The total cost to actually stay at the resort for 2 adults without dining was approx 1400 USD a night. They charge resort fees, taxes, and every drink. After a long flight, our group was exhausted and in desperate need of refreshments. We begin the check in process at the front desk, we kindly ask for some water. 30 minutes later a server comes out with 2 cups of water.The very rude front desk girl informed us that our room would not be ready for another 4 hours. She then began arguing with us over how much we paid for the room. She was unable to comprehend that we did indeed pay an average of 1000 a night for the room. Then she became very dismissive and began to ignore us. She even blurted out loud "No, you didn't pay that". The problem with your room not being ready is that you can NOT access the resort or its amenities. So basically you are stuck in your clothes with no access to food or water after a long flight. It's a joke. The room was complete and utter joke. Two double queens beds in a small room that looks like a hyatt hotel room from arizona. How they can charge even 500 for that room blows my mind away. We paid double that price. The condition of the property is atrocious.
I have been coming to the cove pool since it opened, so many years now and obviously have been blown away by it as it has now been more that 6 years that I have been coming back. The Waiting staff is amazing and really take the time to connect with you to ensure you have the best experience you can. Unfortunately though after this last visit i have to say Im exploring other options for my multi year vacations. I understand that the cove was due for a re-image but unfortunately i believe they left it in the hands of a team that doesn't understand their clientele. While i appreciate the new colors and cushions they just adopted a new image based around some local restaurant called sip sip. While that may work on the mainland it really gives off a cheap vibe very far off from the luxurious aura the cove once had. The menu needs some serious work, and my question to management is if it wasnt broke, why fix it!!The menu is ridden with exotic fish dishes which is segmenting a very specific market that unfortunately the clientele is not part of. I spoke with many fellow guests who shared my frustration of the new limited menu and many of us got tables at the neighboring grab and go joint by the public reef pool where they still serve normal food. No more chicken, pizzas finger foods or really anything appetizing in my opinion at least. Guests don't want to smell and fill themselves up on fish in the middle of the day. A lot of waiters and waitresses lamented to me about their lost income from the unpopular food choices and I definitely see where they are coming from. The Atlantis dropped the ball on this one and I hope these comments find their way to management before more return business is lost.
This was our first visit to Atlantis and The Cove and we stayed for 3 nights. Overall, it was a good experience. But still, there were more CONS than PROS.PROSReally nice upscale room with huge bathroom, large sitting area separate from bed area, and a balconyRelatively secluded and uncrowded property compared to the rest of the Atlantis resortOverall upscale feel of the propertyLarge beach area with super comfortable lounge chairsCONSDining options are completely lacking on the property for breakfast and lunch, and the limited on-property dining options are over-the-top expensive. I don't need a $35 per person breakfast buffet every day at Mosaic. So we ordered room service instead which was overpriced (with 18% automatic gratuity and $4 per person delivery charge) and very mediocre. Lunch at the main pool will set you back $20+/- per person for junk food (hot dogs, burgers, grilled cheese, etc.) Lunch at Sip Sip by the adult pool will set you back $40+/- per person (more if you want to drop $48 on the lobster quesadilla).Alcohol prices are expensive but surprisingly less outrageous than the food prices. But all of the outdoor bars closed at 5 pm (maybe it was just the time of year?) leaving the Sea Glass bar as the only option for a drink after leaving the beach. Sea Glass is a smokey indoor bar with slot machines. There is a small outdoor patio but Sea Glass is not a place made for having a cocktail in your bathing suit before heading up for a shower.The otherwise really nice adult pool area is completely ruined by the excessively loud hardcore hip-hop music they pump all day long. But maybe they're targeting a younger crowd?Bring your own suntan lotion because a can of 30 spf spray will set you back $30 at the sundry shop.For some strange reason, housekeeping removed (I didn't say stole) my phone charger from the room which I left plugged into the wall. Never saw it again. Now why would you do that? Very upsetting.
We’ve been coming for so many years because it’s our parents spot. We splurged on the Cove this year. The rooms in the Cove are 100 times nicer than the other towers in Atlantis. They are quite nice. We have a 2br sapphire suite and it’s great. The Cove concierge that planned our trip for us was great. The butler service that comes with the Cove suite is great. And the service at the Cove cabanas is great. Everything else is total meh. Low quality across the board. Think of an amusement park - not a fancy resort. The same old dinner places are just ok, but everything else is like amusement park food. We had tons of food brought to our cabana during the day. Like hot dogs and burgers is the best you can do. Gross. The drinks are low quality.There is no wine list to speak of. The main pool at the Cove is freezing. The Cove club is good for a free quick bfst or cocktails. Everything else is junk. It seems like they’re trying to attract a younger crowd to the Cove, so they’re blasting (I mean blasting) thump thump music to basically an empty pool. I wonder why it’s empty. Maybe because it’s freezing and the music is unbearable. It’s a shame because the basics of the Atlantis are special....but overall it’s a mediocre place for people that think a big Vegas hotel is special. It isn’t. It’s mediocre.
We just returned from a 4 night stay at The Cove, this was our second visit. The resort is beautiful, the pool is cold but lovely and the beach gorgeous. Overall, it is a nice place to visit for a short vacation. However, the food options at the resort are VERY limited and VERY expensive. There is only one coffee spot (Starbucks) to service two of the buildings (Cove and Reef) and the lineups are usually long and selection poor. There are no a la carte options for breakfast, so the only choice is buffet (and the cost is ridiculous), so we ended up opting for a muffin and coffee each morning from the Starbucks. The Marina Village is a nice little area, but is seriously lacking anything interesting to do! We wanted to have some dessert at around 10pm after dinner and the only ice cream shop available (Ben & Jerrys) closed at 10pm. There are only a few restaurants and souvenir type shops that all close early, then nothing. The place is dead. Unless you like the casinos, then your entertainment options are minimal.The one person who made this vacation really special for us was ANDREW at the beach and pool. He is an employee worth noting and deserving of a serious raise! Not only was he incredibly friendly and helpful, he goes above and beyond to provide the best customer service possible. I cannot imagine our trip without him - thank you Andrew for everything! We miss you!On the topic of service, overall we found the service at the hotel to be unimpressive. Even though we offered tips generously, the service we received was poor at best. The staff, for the most part, seem to be miserable and do not want to assist. The hotel is understaffed and there was very little service by the pool or beach, we rarely saw anyone around serving drinks or food. This was surprising, as I am sure that the hotel guests (including us) would have really appreciated the opportunity to avoid the crazy line ups at the snack bar and have pool or beachside service. So, to summarize, a nice resort (if you stay at the Cove or Reef - the other buildings were old and dated). However, there is certainly room for improvement! Bring in some additional food, drink, entertainment options at a price point that is a bit more affordable. Train and engage staff to be more efficient, friendly, productive, helpful. I am not sure that I would return again, as there are so many other wonderful resorts that offer far more than what was available at Atlantis for much less $$.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 600 rooms
- 1 Buffet restaurant (International)
- 1 A la carte restaurant (Southwestern cuisine)
- 2 BBQ/Grills
- 3 bars
- 2 pools including adult's only
- Spa (fee)
- Business centre (fee)
- Wireless internet (fee)
- Access to restaurants and facilities at Atlantis
- 1 king-size bed and 1 double sofabed
- 1 full bathroom
- Telephone with voice mail
- Air conditioning
- Hair dryer
- Clock radio
- Coffee maker (coffee included)
- In-room safe available for a fee
- Wireless Internet access (fee)
- Iron and ironing board
- 2 HDTV flatscreen TV's
- Separate living area
- Max occupancy of 4
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
The Cove AtlantisNassau,Bahamas
- Hotel Contacts
- Extra Info
1 Casino Drive New Providence Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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