The Cove Atlantis
- What's Included
As I write this i am still beyond shocked at the horrible customer service. We had an issue and I called while there ans spoke with the manager Tracie, she assured me all would work out she would fix the issue and get back to me. Not only did she never return my phone call which was last week, i have called four times and left messages for her. when calling they have transferred me from hotel to hotel and a manager has never gotten on the phone. i just called the last time a few minutes ago and a manager for the Cove was unavailable. Now I would possibly understand this if I were staying in the cheaper Beach Tower but at the Cove (paying over $1200 per night per room) this is not only unheard of but completely unprofessional. i will not stay here again and i will voice my concerns for anyone thinking of staying here. What a disappointment.
Recently visited the cove and always loved it. However, there seems to be new management at the Cain pool and they are extremely obnoxious. It was always a pleasure spending the day there, very relaxed atmosphere and for some reason just doesn't have the same vibe there. Why change something when it was perfect!
An amazing place in so many ways, but yet you can't really call it a luxury property. We were without hot water for most of the visit, and we weren't the only ones in our group. Altho some of our colleagues had only hot water. We had a sapphire suite which was very large and had a perfect balcony overlooking the pool and beach. Highly recommended for day and night, altho only two chairs. Bathroom has acres of space and a steam shower. Nice dressing table space. With the doors open we had the pool dance music which we enjoyed. Otherwise no sound issues, altho we heard that elevators are noisy so insist on being away from them. There was generally always dirty linen or old room service trays in the hallwayThe pools are spectacular altho service very slow at the cove adult pool and it's definitely get your own towel. The usual sniping around who moved my towel and the shade moves dramatically w the shade of the hotel. The best spaces are on "minimum" - $750 tab The spa is mediocre and not pristine. Way over priced The group food was generally miserable. Dinner in 77 degrees was delightful. The club on 22 has an acceptable breakfast The service was spotty in general, altho many wonderful individuals including the hostess at 77 degrees, Nevis and Valentina in the club lounge, and the elevator service lobby folks were real stars. In summary, with a drink in your hand and the sun out at the pool, its five star. The question is value for the money and are you prepared for some annoyances. Remarkably, despite it all, we just might come back again with our young adult daughters for a long weekend
My wife and I had a great time at The Cove Atlantis. Gorgeous property and all the Atlantis facilities at your disposal. Can't beat the Bahamas for a vacation destination. Casinos, beaches, restaurants. This isn't a cultured locale with great art or theatre, but it's got enough excitement to keep you engaged for a long weekend for sure.
Very beautiful hotel. Ideal for a short get away. The hotel can be enjoyed by singles, honey mooners and families with children. There is an area for everyone to enjoy. The hotel and the surrondings are beautiful. Everything in the hotel is VERY expensive. When we booked, we included the meals (breakfast buffett and dinner at their restaurants). Even though it was an expensive option we were glad we did it when we saw the prices for meals there. ADVICE: Pay close attention to your bill when you are checking out and demand that they include the details of your charges. We were given a grand total without indicating the subcharges. When we demanded a detailed version, we found out that by "mistake" they were charging us over $200! They corrected the error when it was brought to their attention
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 600 rooms
- 1 Buffet restaurant (International)
- 1 A la carte restaurant (Southwestern cuisine)
- 2 BBQ/Grills
- 3 bars
- 2 pools including adult's only
- Spa (fee)
- Business centre (fee)
- Wireless internet (fee)
- Access to restaurants and facilities at Atlantis
- 1 king-size bed and 1 double sofabed
- 1 full bathroom
- Telephone with voice mail
- Air conditioning
- Hair dryer
- Clock radio
- Coffee maker (coffee included)
- In-room safe available for a fee
- Wireless Internet access (fee)
- Iron and ironing board
- 2 HDTV flatscreen TV's
- Separate living area
- Max occupancy of 4
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
The Cove AtlantisNassau,Bahamas
- Hotel Contacts
- Extra Info
1 Casino Drive New Providence Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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