The Reef Atlantis
- What's Included
A great family spot with lots to do for both the children and the adults. Our 1 bedroom suite at The Reef was perfect - spacious, clean and the small kitchen proved useful. Groceries were delivered straight to our room precisely on time. The staff deserves an excellent review with a special mention to an outstanding concierge who went the extra mile by bringing in her son's Nintendo charger from home because I forgot ours and my boys wanted to play on the flight home - can't thank her enough for being so thoughtful. Restaurants were all excellent but rather overpriced. We are looking forward to returning soon
This was my second stay here. First a few basics for those not familiar with the Atlantis. Atlantis is a collection of 5 resorts. 1. the beach tower is its lowest end tower2. The Coral Tower is the 2nd lowest end tower3. The Royal tower is its middle of the road tower4. The Atlantis Reef is its residential property timeshare, and very high end5. The Cove is its highest end towerHere is my review of the Atlantis Reef.What I liked:1. It's a true high end resort2. The room had a stove, microwave, dishes, toaster, fridge, dishwasher and utensils included3.There is a starbucks in the lobby, and a shop that sells eggs, milk, soup, soft drinks, etc,what I did not like1. I had two back to back reservations. I told the agent who checked me in about my two reservations. Nevertheless, when I checked out at the end of the first stay, they made me move to another room2. The prices for everything are outrageous. In the Bahamas, they seem to have an attitude of grossly overcharging tourists, and the Atlantis is even more aggressive with that. I am talking about $5 bottle of water. 3. As a Marriott member, you do not receive points for incidental charges4. As an elite member, you do not receive anything other than the free internet and a potential upgrade
We checked in under an American Express Program that entitled us to a complimentary breakfast every day. We were told by the front desk when we checked in that we could use our credit for room service which we did for six days. When I went to check out tonight, I was told that the room service did not count for the complimentary breakfast and that there was nothing to be done. So much for customer service. We would not have used room service if we had been told that the credit was only good at the restaurant.This alone is not the reason that I am giving this stay my lowest possible review. For $900 per night (plus all the various taxes), we received what can only be described as a tired one bedroom suite in a tired resort. It was difficult to get our questions answered. There was no room service menu in the room and it took five phone calls to get one sent up. The "compendium" of hotel services is being revised, so the Atlantis Management took out the old compendiums and left . . . nothing. Huge resort with a lot to figure out but the management figured we could google whatever we needed to know. Need to figure out if there is a restaurant open at 3 p.m.? Good luck with that. The hotel staff is not very well trained although they seem like lovely people. Basic questions were not answered or were answered incorrectly. (Not just the breakfast room service issue.) Again, people seem well-intentioned but poorly trained. Perhaps if I had come here for the water features, there would have been more good to balance out the bad. However, I was hoping for a well-run resort experience where I could rely on the staff to help me make the most of the trip. Nope. To the Atlantis Management, this is fixable. However, my experience was so consistently poor that it is apparent to me that this is a systemic problem. Perhaps you could rely on some "mystery shoppers" to go through your resort experience and help you to consider what the average guest experience is.
One of the best vacations we ever had, we have already start planning our next visit.Can't wait :) The whole family had enjoyed all the activities we participated in, from swimming with the Dolphin to Jet skiing. Every single activity was fun.
We had an amazing stay here for three adults and two toddlers after the new year!! We loved the ability to order our own food from the local grocery store and to have leftovers!! Housekeeping service was amazing and the room was always immaculately cleaned!! We loved all the activities Atlantis has to offer, but being at the reef it was nice to step away to a little quieter corner of the resort!! We really can't thank everyone throughout our stay for such an amazing experience!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 497 Rooms
- 2 Restaurants
- 1 Bar
- 1 pool
- Golf nearby
- Coin operated laundromat
- Sundry Store
- Wireless internet (fee)
- Business centre (fee)
- Use of all restaurants and facilities at The Cove Atlantis and Atlantis. Exception is the adults only pool at The Cove.
- 1 king-size bed and 1 double sofabed
- 1 full bathroom
- Air conditioning
- Coffee maker
- Internet (fee)
- Iron and ironing board
- Kitchenette facilities including under counter refrigerator, 2 burner ceramic glass cooktop, under counter single drawer dishwasher, countertop microwave oven, sink, china, glassware, tableware, cookware, utensils.
- Max occupancy: 4
Resort Location Map
The Reef AtlantisNassau,Bahamas
- Hotel Contacts
- Extra Info
1 Casino Drive New Providence Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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