The Reef Atlantis
- What's Included
I stayed in a deluxe studio room at The Reef for 3 nights for a quick get away. I was blown away by everything Atlantis has to offer. The beaches are gorgeous, the marine life, the water park, the restaurants and shopping... It truly is a vacation destination. The room was a very large size with a huge bathroom and a great porch with awesome views. The service was wonderful. My only complaint is that I didn't get to stay longer. We are already planning our return trip.
We where SO excited for our family spring break to go to the Bahamas, and the kids where so excited about the slides and pool that Atlantis offer. We had booked two, 2 bedroom suites in the Reef Atlantis for a 5 day stay. Booked through Amex, so normally get an early check in and late check out. Upon arriving at the hotel at 12PM, we where told the rooms where not ready (which was fine), we said that we would just like to put our bathing suits on and go out to the pool/slides. 3 adults and 5 kids (age 7-14). After several attempts with the front desk, they would not give us the needed "wrist bands" which enable you to access the pools and slides, without these you more or less have to wait in the lobby area. They attempted to give us a one bedroom (which the floor was soaked with water from a leak and had mold). I even offered to upgrade the rooms or take different rooms. Kids started getting anxious and upset about not being able to go to the pool, as where we. We could not even go to the outside lunch spot to order food. Several hours went by, we were ok for most of it, until it became after 4PM and they still would not give us wristbands or a room to go into. Kids started crying because they where hungry and upset about no pool or slide. Then at 5PM I was so upset that I had paid a small fortune for this vacation and we had a whole day (with very uncaring hotel staff), by 5:15 still no room. I had to make other arrangements which wound up costing my double what the Atlantis was going to cost, but by doing this I was able to make sure not only myself and family had a bed to sleep in but also that the kids had food and water. If they would have given us wristbands, chance as pretty high we would have been in the pool and slide area until it closed. Let me be clear in my description, we where so happy about staying there and the treatment of my family and the negativity of the staff to work with us as a family was shameless. Then to top it off, they would not refund our room, they would not upgrade us (at a cost I would pay), where were for a time virtually homeless in another country. The Atlantis (looks very cool and website makes it seem great and totally family oriented), but its personal touch and customer care are one of the worst I have dealt with (outside of airlines) in my life. I would be HIGHLY cautious in every suggesting this resort or in ever going back with friends or family!!!! **Note in their fine print they make you prepay for the room before you even check in** Long story short, they where not able to accommodate us in any manor, nor able to give us any solutions in an over 5 hour window. Just imagine your kids standing at the gates of Disney world and not able to go into the park....if you can imaging this, you know part of what we went through!
As my Grad Pa used to say been there three times first, last and one time more than enoughIn general maximum 3.5 star acomodations that will cost you high five star premium price and this includes food, Lodging etc.The famous water park is dayly inavaded by cruise liners crouds converting the place to one of the famous pandomoniums on earthIf Disney land is your cup of tea and money is no issue and you absolutely dont care what you eat you actually may enjoy it.
We love staying at the Reef but I do think its time to do some renovations. Our bed was not comfortable. For what you pay it should be updated. The views are beautiful and the staff is so helpful!!! The beach is Beautiful and the pools are very nice. You will love coming to the Atlantis!!!
Every thing about this place is overpriced. Buffet breakfast $32 a person. Meals in restaurants so expensive. For a family of 4 with air fare foe 5 days expect to pay at least $4 to $5,000. Also, keep receipts! We had over charge to final bill at check out. Management would not even attempt to reconcile. They were very rude and unconcerned. We have turned over to our credit card company. There are other resorts I have been to that go above and beyond to make their customers happy.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 497 Rooms
- 2 Restaurants
- 1 Bar
- 1 pool
- Golf nearby
- Coin operated laundromat
- Sundry Store
- Wireless internet (fee)
- Business centre (fee)
- Use of all restaurants and facilities at The Cove Atlantis and Atlantis. Exception is the adults only pool at The Cove.
- 1 king-size bed and 1 double sofabed
- 1 full bathroom
- Air conditioning
- Coffee maker
- Internet (fee)
- Iron and ironing board
- Kitchenette facilities including under counter refrigerator, 2 burner ceramic glass cooktop, under counter single drawer dishwasher, countertop microwave oven, sink, china, glassware, tableware, cookware, utensils.
- Max occupancy: 4
Resort Location Map
The Reef AtlantisNassau,Bahamas
- Hotel Contacts
- Extra Info
1 Casino Drive New Providence Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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