The Reef Atlantis
- What's Included
The Bahamians do not smile. They seem to be unhappy to work there also. The local people say nothing but keep on looking, checking out everyone and every body, they do not make eye contact either, which irritates me.Rooms are poorly designed, kids pool not heated, kids activities are spread through the 6 hotels in the property which is a hassle, because of the distance, and taking shuttles within makes it kind of a waste of time - a lot of it.Room service takes over an hour, hotel is under stuffed and what they call food are hot dogs and burgers.My Pinot Noir tasted like cheap wine and not like a medium priced one.The Reef has no restaurant so all we got was Starbucks in the morning, or take a shuttle or walk about 20 minutes to eat breakfast next door.Weather not great either since Bahamas gets the cold front from NY and Canada.
We are staying in the Reef Atlantis and paid full price for an ocean view room. Turns out that odd numbered rooms face the harbor/city and you need to crane your neck out the balcony to see the ocean. At best this is a partial ocean view, but looking out the window, I see mostly an ugly parking lot and tractor trailer trucks (see photo). I requested a room change and they cannot accommodate us because they are running at 100% capacity and "all the rooms are preassigned" (I know this is BS because when I called to request a higher floor room they said rooms are assigned when you arrive) I requested a partial refund and they said this would not be possible because the hotel has "determined" these odd numbered rooms are all ocean view. I was not satisfied with this and they said a manager would call to discuss this with me; they never called and when you try to reach a "manager" there is no answer. Shameful disregard for customers, don't waste your money and aggravation on Atlantis.
We recently took our two young kids (ages 1 and 4) to Atlantis and chose the Reef building. Our Ocean View Suite was beautiful and spacious and the grounds/pool at the shared Reef and Cove were beautiful. Our 4 year old participated in the sea squirts program, which she loved, and did the shallow water interaction with the dolphins. The resort is massive, and we highly recommend bringing a stroller if traveling with young children. The walk from the Reef to the aquarium, sea quirts, lazy river was over 30 minutes. Shuttles do run back and forth but they can take a while.However, for the price and "exclusive luxury" area we were expecting better service. When we went to get food/drinks from the pools' snack bar, it was like we were at a theme park. You cannot keep an open tab, and there is no service at the pool. And eye rolling when we didn't tip on top of the 15% gratuity added into the bill (this was resort wide). The station to get our wrist bands often said that we had to come back because the system was down, and they were rather unfriendly about the inconvenience. One big inconvenience for us is that our kids were up at 6, but pools didn't open until 10AM! I know it sounds early but we were ready to swim at 830 and had to wait for them to finish cleaning the pools.We may be back when the children are older. We will definitely stay at the Reef or Cove because it is significantly quieter and more private (The rest of the resort felt like a public water park).
The Reef at Atlantis is a perfect place to rest, relax and joy the amazing beach just in front of the building. It is part of Atlantis complex but far from the crowd and noise. The beach is calm and simply amazing. I'll never forget the colos of the water. The room is really comfortable and the service very good.
This complex offered everything one could want on a vacation. From first class restaurants, to the largest aquarium in the world to unreal water slides. Simply unreal how much it offers, it takes days to just scratch the surface..
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 497 Rooms
- 2 Restaurants
- 1 Bar
- 1 pool
- Golf nearby
- Coin operated laundromat
- Sundry Store
- Wireless internet (fee)
- Business centre (fee)
- Use of all restaurants and facilities at The Cove Atlantis and Atlantis. Exception is the adults only pool at The Cove.
- 1 king-size bed and 1 double sofabed
- 1 full bathroom
- Air conditioning
- Coffee maker
- Internet (fee)
- Iron and ironing board
- Kitchenette facilities including under counter refrigerator, 2 burner ceramic glass cooktop, under counter single drawer dishwasher, countertop microwave oven, sink, china, glassware, tableware, cookware, utensils.
- Max occupancy: 4
Resort Location Map
The Reef AtlantisNassau,Bahamas
- Hotel Contacts
- Extra Info
1 Casino Drive New Providence Island
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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