Island Inn Hotel
- What's Included
- All Inclusive Features
This was our second Staycation at the Island Inn Hotel, our previous stay for our 5th anniversary was nice hence the reason for the return. This stay was nothing like the previous stay it was awful from start to finish. We were considering treating our mothers to a weekend staycation there and the events surrounding this stay has changed our minds from ever returning to the hotel or subjecting anyone we love to the treatment we had to endure.I like to give credit where credit is due and having said that, the staff at front desk always do a wonderful job, the food was of a high standard as well and the room was clean although they need to have the air condition checked out because its performance was below what was required. There were 2 things which were very offensive during this stay. Firstly, we decided to have an afternoon drink at the bar and being very familiar with the standard procedure in the hotel industry we expected to be greeted as paying guests and be asked the standard questions to have our needs met. This however was not done, we had to tell the barman that we needed to have some drinks and he was seemingly reluctant to do such. Well he gave us our drinks and we were joined at the bar by a white couple visiting our island. He hurriedly approached them and asked if he could offer them the cocktail menu which they refused because they already know what they wanted and he granted their request. By this time we had finished our drinks and placed the glasses on the counter, which he ignored and pretended to be busy washing up or whatever. When the other couple finished their drinks he again hurried over to them and asked if they wanted another drink. At this point I could no longer contain myself and I said excuse me but you do realise we are also paying guests of this hotel? To which he responded and said 'I have no problem serving you all people. I have no problem with it.' He then asked if we wanted a drink and I said I do not want you serving me anything now or in the future. We then went to front desk and requested to see a manager, cant remember her name but I was very disappointed with how she handled the situation. Spoke a lot but ended up saying nothing of substance and she never followed up the complaint. While we were checking out the front office personnel asked about our stay I told her about it and that the manager never followed up and she brought it to her attention that is when she decided to come to us but it was way too late. Our second issue while on our stay, was that our anniversary was not acknowledged in any form by the hotel. I was holding out hope the entire day that we would be get some kind of acknowledgment but nothing happened. Dinner that night was not a happy affair because I was very disappointed. The following day a friend in the industry called and asked about our anniversary and I told her what happened and she called the hotel and complained on our behalf because at that point I just wanted to cut our stay short and go home. She called the hotel and they left a bottle of champagne in our room without apology, I have never been so insulted in my life. I must point out that both of these issues occurred on our anniversary day and they are both memories we both would rather not have etched into our day.
I stayed here in November/December 2016 and had a great time. The hotel was lovely and friendly and due to its small size you get to know all the other guests and staff easily. It could do with a lick of paint in some areas and they could do with more sun loungers round the pool. The layout was good and it has a good flow from the bar to the restaurant and terrace area with the pool being towards the back. It is in a good location very close to Pebbles Beach, George Washington House, the Racetrack and museum. Bridge Town is walkable but I preferred to use the local buses to get around ($2 per trip). Its also easy to get to the Gap and Oistins by bus. Pebbles Beach is very close and is one of the best although loads of other beaches are within walking distance. The hotel staff were friendly on the surface but there is an underlying irritation in some of them particularly in the restaurant and they seem to only be able to do one task at a time, you can wait an eternity for a drink to arrive and they never really looked very enthusiastic. The food was very good and the bar staff deserve special mention although the cocktails were more like alcoholic slush puppies as they had far too much crushed ice in them. The cleaners were very efficient (some more than others!). That said this hotel is a 3* so overall it was good value. I would recommend this hotel if you prefer the small friendly feel over the larger chain hotels nearby (Radisson and Hilton).
Beautiful, friendly little hotel. Just steps from the beach. We like a small, local place like this so much better than the big chain hotels. There was a Radisson across the street and a Hilton down the beach a short ways. The Island Inn is all inclusive and the food was pretty good! The staff were friendly and helpful. We were here just 2 nights prior to a cruise, but we hope to come back for a longer stay next year.
Location: 25 mins from airport, 2 mins from the silver sand Pebble Beach. No where to walk to in the evenings, taxi/bus would be required. Garrison area, George Washington House, race track all within walking distance.Reception: Check in was efficient, although we weren't offered an arrival drink which others were. Angela was an excellent receptionist helping us with an excursion and allowing us to print off our return boarding passes on their printer. Room: Garden room, decent size with huge comfy double bed. Tea/coffee making facilities, hair dryer, safe in the wardrobe, plenty of coat hangers. Good quality hair shampoo, conditioner, body lotion and a large bar of soap. No shower gel. Poolside towels also available.Food: fully inclusive, even afternoon tea. Food was of good quality, and different every day, even the breakfast juice was different every day during our 8 night stay. Sometimes it was a la carte, sometimes buffet or BBQ. Fried eggs/omelettes available for breakfast on request (scrambled is the default egg). Food can be recommended.Bar: all drinks included except if you want a particular bottle of wine or a bottle of water. Having said that they happily refilled our water bottles for free. Cocktail menu interesting. One evening there was a Manager's Cocktail evening, with a selection of canapes brought around.Staff: Apart from Angela and breakfast Mary the staff did their job on autopilot. No cheery greetings, no banter.Hotel: clean, airy reception lounges, plenty of sun loungers and chairs/tables in the courtyard.Maintenance/problem handling: informed reception 2 days running television remote did not work, on the 3rd day left it on the bed with a note. Remote was removed from the room, later that day a chap came and looked at the TV and said it would be repaired tomorrow. Well as we all know tomorrow never comes, and yes it never came. Wonder if it has been repaired?Also there is a query with the wiring in the room - every day we had to reset the clock because if you turned the light switches off by the door, it also turned off the clock, even though it had its own plug and socket!
Have only just had the chance to put this review online but didn't want to forget to do this. This was our 2nd visit to Island Inn and it did not disappoint, we also met quite a few guests revisiting so they must of felt the same! The staff are super friendly and happy to help if you have any problems. The food is delicious....Cherie-Ann has a flair for bajan food that I think any restaurant on the island would find hard to beat, her coconut shrimp...yum. The bar staff are socialable, restaurant staff are friendly and funny. Thora and front of house staff are just lovely. I hope I haven't forgotten anyone. A small hotel like Island Inn needs a lot of teamwork and this gem has plenty, lastly thanks to all the staff for taking good care of Missy, the hotel cat!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Afternoon tea
- All drinks except wine by the bottle, champagne and bottled water
- Entertainment 3 nights weekly
- Government tax
- 24 Rooms
- Tour desk
- King Bed (Twin beds avail on request)
- air conditioning
- telephone (intl direct dial)
- alarm clock
- in-room safe
- iron & ironing board
- coffee maker
- beach/pool towels
- Located in the original historic building of the hotel with the old exposed brick set in a rich soft stone mortar
- Standard rooms are smaller than the other room categories
- Maximum occupancy 2 adults or 1 adult 1 child
Resort Location Map
Island Inn HotelBridgetown,Barbados
- Hotel Contacts
- Extra Info
Aquatic Gap, Garrison Historic Area St Michael, Bridgetown Barbados
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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