Turtle Beach Resort
- What's Included
- All Inclusive Features
Stayed at Turtle beach after a weeks cruise . Nice welcome with a rum punch and snacks. Sat in the lobby which was comfortable and cool till room was ready at around 3.30. Room 107 was large , airy and very comfortable. On the ground floor with a sea view and just steps from one of the most beautiful beaches you could ever wish to see. We hadn't booked a sea view room and were very pleased to be allocated this room. The large main buffet restaurant was nicely decorated and never felt crowded. Quite a good choice of food at breakfast with lovely omelettes made to order. The two ala carte restaurants were very good. Waterfront and asiagos. The flying fish pasta with crab and mount gay sauce I had on our last night was lovely. The thomson rep lazan and one of the hotel beach ambassadors Richard were both exceptional. Very friendly, helpful and professional. Richard was always smiling and an absolute pleasure to meet. However......for the first 2 or 3 days of our stay the staff serving at breakfast, at the Waterfront bar etc were absolutely shockingly rude, sullen and behaved as if they just couldn't be bothered and didn't want to be there. Oh my goodness!! My husband and I have been fortunate enough to travel all over the world at many high class hotels and we have NEVER met such awful staff. We are extremely polite and gracious and always thank everyone serving us frequently but we had no acknowledgement from any of them. My husband commented that the male staff were a lot better and this was very true. But....we went to breakfast a couple of days into our holiday and the difference was amazing . Instead of the usual sullen miserable faces we were met with Good morning my name is ...the difference from then on was very noticeable. We wondered whether the manager had given the staff a pep talk about treating guests with courtesy and respect because they were so different. We hadn't spoken to anyone but the difference was remarkable. We had a pleasant stay and enjoyed our ala carte meals and the stunningly beautiful beach and turquoise green sea but would we return to Turtle beach ?.....Not sure. The majority of staff at this hotel do not make you feel particularly welcome which as a guest I feel is very important. This is an expensive hotel and for this kind of expenditure I know there are hotels that will deliver a better holiday experience elsewhere in the world ..or probably even Barbados.
Returned back on Tuesday from 11nights at Turtle Beach. Great hotel everything very convenient Beach / bar / restaurants/ pool all within very close proximity unlike some sprawled out properties.Service very efficient in the restaurant with a good variety of foods always something to suit. Kids buffet excellent. One day my son was unwell and the only thing he fancied to eat was a tuna mayo sandwich - the hotel gladly accommodated!Captain Sam water sports amazing and so friendly.Only criticism would be that the 'Dine & Play' advertised on website has restrictions- must book in advance, limited places (10 crystal cove / 6 at waves) - this is not mentioned on the website.Will return - loved it
We visited Turtle Beach, Barbados from 8th April 2017 for 1 week, we are a family of 4 with 2 young boys ages 6 & 8. Driving up to the gates isn't the best looking but once inside the complex it looked really nice. You can see they take safety serious with a gated entrance & security guard present - at all times.This hotel is all open, the only air-con is the wind blowing in and large fans dotted all over the ceiling. So in the height of summer I'd expect it to get really hot in the dining areas. We had a holiday briefing booked in for the following morning, unfortunately we were given the wrong meeting point and therefor missed the first 20 minutes, no catch up meeting was offered, mind we never asked so that one sits on us.We had a family room, 2 double beds and one single, cramped but manageable, if you can upgrade to a suite, I would definitely advise. Room had air-con and a ceiling fan, both controlled in the room. No air-con in the bathroom, unbearable when getting ready for dinner ladies! Our room was facing the sea, great view & decent size balcony. Table and 2 chairs, which is a slight issue if more than 2 in the room. Free wifi throughout, pretty decent speed too. Room facilities consisted of- Coffee making facilities, no milk provided so not good for us.TV, limited channels but to be honest we were out all day so we really didn't notice.Hair dryer.Lovely bedding & comfy beds.Bathroom washes, hair, body wash etc. Safe, no extra cost to use.Iron & ironing board.Decent amount of storage.No slippers or robes.The hotel is right on the beach, very windy but still fine to swim in the sea. We were never pestered so it had a lovely relaxing feel about it. Lots of water sports, all non - motorised are free, sailing, body boards, wind surfing etc. Everything else is chargeable like jet ski's 120 bajan for 30 minutes. They only take cash, no cards. Sun beds and umbrellas are free, really comfortable! Beach towels are provided and can be changed daily.Pool areas are great for kids but not so much for adults, not very deep or big but we stayed on the beach so really didn't bother us.No wristbands at this hotel so all inclusive is freely available apart from dinner when you provide you room number. 3 free computers to use at anytime with free wifi, I never seen them used once to be honest.Pizza - fresh available throughout the day along with hotdogs and buns when lunch has finished, keeping the kids happy.Lots of drinking water offered each meal time, which tasted lovely. Bottles of water for rooms but they are tiny, toddler size.Ice cream parlour, free and a really nice facility to have, kids loved it!Coffee shop is really nice, free milled coffee, latte's etc. Panini and salads available for afternoon snacks. They also had lots of lovely chocolate and fancies available all day.Kids club is absolutely fantastic, open from 9am until 9pm every day, kids can stay in as long as they want or come and go as they please, they have all days planned out so you can pick and choose trips, tasks, competitions etc. This is the best kids club I've ever seen, the staff were fantastic! Full air-con throughout. For ages 3 and above.What really needs improved -Tea and coffee at breakfast is terrible, the coffee is very bitter and the water for the tea is limy yet the coffee in the coffee shop is fantastic. Cocktail menu is poor, they will make you anything if you ask but the menu is tiny. The hotel is looking tired in many places, our bathroom was seriously dated. The bar area, pool and beach lacked atmosphere, Bajan's can party and have fun but this hotel rarely played music in the afternoons and had QVC on the T.V at the pool bar! In my opinion I didn't rate the food unfortunately, choices were very limited and unless your child like pizza and chips or hotdogs, you'll struggle. The chips are not cooked properly - soggy and food quality standards were really not the best. You can get lunch in the main restaurant, salad, chips, chicken, steak or fish, you are rationed on the meat and definitely wouldn't fill a child, so ask for more. The meat we did have was delicious though! Salad bar was tiny and the fruit choices, hams, cheeses, breads are all very limited. The biggest let down for me at this hotel and the main reason why I have chosen not to go back, 50 percent of the staff have a terrible attitude, seriously grumpy at times which is such a shame on the rest of the staff who couldn't have done enough for us. We experienced bad attitudes at the waterfront bar at lunch times, the coffee shop and the main restaurant at dinner. Such a large proportion of staff with very bad customer service skills leaves me baffled, something is really a miss here and desperately needs improved. The other half of the staff are the most happiest people I have came across.This hotel certainly wasn't a cheap stay and being part of the elegant group I expected it to be outstanding, this is a average hotel in my opinion. What was fantastic -The porters were great, really happy and couldn't do enough for us.All spirits are branded.Rooms and hotel is kept clean.Water sports and all the guys in the beach hut were fantastic! We swam with the turtles, great experience but really expensive. Pleased we manage to do it though.Nice location on the beach with security and police patrolling. This is an ok hotel but could be amazing with investment, better menus and staff training.
This was our first time to Barbados and we loved it! Turtle Beach Resort was a perfect choice for us. The staff, the beach, the food, and the entertainment were wonderful. Our arrival at the airport was smooth and easy. We rented a car and were glad we did. Driving on the opposite side was easier than we thought it would be. We arrived at the hotel within 20 minutes. It is right next door to the Sandals property. The security guard at the gate was pleasant and welcomed us to our vacation home. We drove up to the front entrance and the porters took our bags and offered to park the car for us. The front desk staff was warm and welcoming. They said our room was not quite ready yet and offered us a Rum punch and an invitation to get our lunch. Shortly, we were told that our room was all set and we were given keys and our bags were taken to our room for us. Our ROOM was closest to the Buffet dining area on the 4th floor (room 426) and we still had a really nice view of the ocean, the pool, and the evening entertainment, which we watched from our large balcony every evening. As I had read in other reviews, the room is in need of some updating. The bed was very firm and both my husband and I were a little sore from the mattress. The sleep sofa is well worn. Our bathtub was not draining and after reporting it, the problem was quickly resolved. There is plenty of hot water, but with the half glass door, much of it went on the floor. :) Again, updating would resolve many of these issues. The room is large and clean. There are three RESTAURANTS to choose from when dining. The buffet restaurant, the Waterfront and Asiagos. Every day the menu for the following evening is posted for the A La Carte restaurants and reservations can be made 24 hours in advance which is great This is much more accommodating to other properties we have visited. We had breakfast in the buffet every day. Jacqueline the dining room manager is a lovely woman who takes her job very seriously and makes sure that each and every customer is well taken care of. All of the ladies and gentlemen who serve are pleasant, polite and helpful. There is an omelette station and many choices for hot food including some Bajan cuisine. We did not eat at the buffet for lunch or dinner so I can not comment on this restaurant for those meals. The Waterfront Restaurant has a lunch buffet and grill which we enjoyed every day. We made reservations for the Waterfront restaurant three nights and Asiagos for three nights. Both have lovely ambiance, great food and incredible service. Shout outs to Dionne, Diane and to Winston the bartender. Thank you! Would also like to mention that Dakari who made our day with his pleasant smile and personality. We did eat one meal outside of the resort at Castaway Caye and it was very delicious and romantic. Primo is another good choice, but very expensive. We did have drinks and appetizers here one evening. The BEACH at the resort is beautiful! The water is warm and the sand is soft. The waves can create a bit of a challenge getting in and out of the water, but we love floating in the waves. The chairs are so comfortable and each has its own adjustable shade cover. The beach staff was amazing, and really made us feel like family. DEXTER is a work horse and is constantly walking down the beach setting up chairs for people, getting cold drinks and checking to make sure that everyone is having a good time. He is a happy soul who made sure that our vacation was great! We rode on the Hobie cats twice with Amber. He is an accomplished sailor and gentleman. The sailboats, and non motorized water sports are free and part of your package. Captain Sam and his crew are on their game all day to make sure everyone is safe and happy in the water. There was an annoying man who was bothering people with a drone. A woman reported it to the security guard who promptly asked the man to stop. A few locals trying to sell massages and other things were not too pushy, and a "no thank you" was received and accepted respectfully. There were different types of entertainment every evening. There were duets, groups, and a steel drum band that was wonderful. All of them started around 8:00 and ended close to 10:00. We were exhausted every night, so this was plenty for us. We took a ride around the island on two separate days. On Easter Monday, we drove along the West coast and through Bridgetown. We visited St. Nicholos Abbey and sampled rum and took a tour of the property. Very good tour with wonderful people who loved their jobs. The roads are hard to navigate because they are not labeled. (although they are on the maps) We had a sense of humor about it and just went where the road led us. I was told that the buses were a good option as well. The East coast is very different than the West coast. The water is rough and has created incredible landscapes and cliffs. Surfers take advantage at Bathsheba and the Soup Bowl and they are something to see. We also visited Harrison Caves, and St. Johns church which sits high on a cliff with incredible views. We walked the St. Lawrence Gap a few times and felt safe and welcome. Also did a catamaran tour with Tiami and snorkled over a shipwreck and with turtles. The staff was great and We had an amazing vacation in Barbados and met some wonderful people.It is a really nice place to see and experience. As an afterthought, my husband and I taped an episode of Chronicle from WCVB t.v. in Boston. It gives you a really good sense of the island and its tourist attractions. Not sure if it is available on line, but worth investigating.
This is our first time staying at Turtle Beach and our first time in this style/size resort. We typically stay in very small boutique hotels or rent a villa. To cut to the chase, we will be back. As stated in all of the previous positive reviews - the staff at the hotel is wonderful. Every staff member was inviting, engaging and truly interested in you have a great experience. The food overall was very good and excellent at Asiagos. The rooms met our expectations - plenty of space, very comfortable beds, good air conditioning and the bathroom was fine. What separates this property from surrounding properties is Captain Sam's Water Sports. Sam has a top notch staff and runs a very organized and efficient team. Sam and his team are very engaging. These guys manage the beach experience with expertise that makes life perfect - they do the simple things like setting up your chairs, providing you dry towels and getting you drinks to the more value added things like providing local knowledge, history, and recommendations. They excel in their water sport offerings. The hobie cat sailing is not to be missed - Captain Sam and his nephew Amra are amazing sailors. Sam also an array of other water sport equipment such as wind surfing, SUP and boogie boards to enjoy the great beach/ water conditions.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (International brands, Domestic beer, House Wine, 7am-12 midnight)
- Hobie Cats
- Boogie Boards
- Exercise classes (Aerobics, Cardiovascular workout)
- Daily activities
- Evening entertainment
- 166 rooms in one 4-storey building
- 4 la carte restaurants (International, Italian, Health food, reservations required, dress code)
- 3 bars including Beach bar, Grill bar
- Evening entertainment
- 2 outdoor pools
- 18-hole golf course (20 minutes away)
- Meeting facilities (fee)
- 2 lit tennis courts
- Fitness facilities
- Exercise classes
- Scuba diving nearby (fee)
- A range of watersports available
- Internet/WiFi (fee)
- Ceiling fan
- Living area
- Sofa bed
- Cable/Satellite TV
- iPod docking station
- In-room safe
- Balcony or Patio
- Full Bathroom
- Tea and coffee
- Mini-fridge (not stocked)
- Max occ 4 up to 3 adults
For the Kids - Kids 3 to 12 enjoy supervised activities daily at the Kids' club. Babysitting service (fee), Playground and Kids' section of main pool.
Golf & Wedding Packages - Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Turtle Beach ResortBridgetown,Barbados
- Hotel Contacts
- Extra Info
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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