- What's Included
I travel a lot. From Africa to Asia and South America to Alaska I happened to stay in all types of accommodations – from luxury hotels to an igloo. Yet, never a single personal item was stolen from my room, until Hotel Metropole in Brussel introduced me to this sad experience. Brussel was last stop on our journey through Northern Europe. Right after we checked-in and get our room, we had to leave for a city tour. My iPhone run out of battery, so I left it on the table in my room to charge. Hotel made a first impression of a pretty safe place - the room even had a double door! When we came back around 10pm, I was shocked to see that my iPhone was missing. I reported to a concierge that somebody entered my room between 1:30pm and 10pm. He said that hotel does not have surveillance camera in hallways, but they will check a computerized record of room key usage during this timeframe. It was enough for me to believe that I’ll have my iPhone back the very next day. It was too painful to imagine that all pictures and videos from our trip would be lost, not mentioning an expensive iPhone. Unfortunately, that was exactly the case. Assistant Front Office Manager, Straputicari Remi, left a letter under my door stating that they could not find anything, and that cleaning service did not see anything. No apologies, or any sign of regret whatsoever!I don’t know, whether hotel management lied about checking the record, or they lied about not seeing any intrusion into my room while it definitely was, but the facts remains the same: a) somebody entered my room while no room service was expected; b) the management did not make enough effort to find out who it was, or lied about it; c) when we was checking-out, again nobody bothered to offer any apology regarding my stolen $650 iPhone. Instead, they handed me a slip of paper with an additional charge of 19 EUR for Citytax, and a line for “Tips:” on it.. I guess I was so shocked with such an attitude at the moment, that I silently paid what they wanted… I regret it until now. Instead of paying them more, I should have cancelled payment for my stay entirely, because what was stolen from my room, has cost me many times more than two nights of my stay there. The bottom-line is that I’d not consider Hotel Metropole a safe place to stay, if they can’t trace who is wondering around their hallways and can enter your room at any time. Needless to say, it’s definitely not a place to leave anything valuable in your room!
It was a pleasure to stay at the hotel. The service provided by everyone especially Hakan was so heart warming. I walked into hotel to see Hakan at the reception and was lucky to be dealing with him as there was a long queue. He spoke perfect English so I asked him where is he from? He told me he lived in England since birth until his family migrated. Then I find out he use to live 2 streets away from where I live In England! Stay bless brother. World is a small place. Really!
During my business trip on Brussels I stayed at this old and luxurios hotel. Huge lobby and great restaurant is the first thing you see. My room was very comfortable. I only missed free water or cofee. For breakfast you can choose from multiple options and eat all you can. Small fitness room.
This hotel is supposed to be a first class one and also one of the most expensive in the city.However on our arrival we immediately came across our first disappointment since our room was not ready yet.We wandered around the city and returned after three hours.Since when does check in start from 4 o'clock.....The entrance and reception hall attract your attention with a classic luxury style.Other than that the rest of it is not so impressive.There was no coffee or tea available in the room and as for the cleaning they didn't change our towels.We had also heard complaints about the bathroom cleaning from another couple at the reception.On the last day the elevator broke down and we had to walk down all the staircases from the 5th floor to have our breakfast.Then climb them up again pack our suitcases and carry them down while at the same time we observed elderly people striving and a couple carrying a stroller with the baby.I would definitely not choose this hotel again.
We stayed in this iconic hotel and got quite disappointed. It has a lot of character and the location is great but it needs a lot of work!It is a shame because the hotel itself is grand but I wouldn't really give it 5* anymore unless it goes through proper refurbishment..
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 305 Rooms
- Fitness centre
- Luxury boutique
- Free Wi-Fi
- 24-hour reception
- Room service
- Currency Exchange
- Concierge service
- Laundry Service
- Meeting facilities
- Satellite TV with pay-per-view content
- Work desk
- En-suite bathrooms feature a bathtub with integrated shower
- Wireless Internet Access
Resort Location Map
- Hotel Contacts
- Extra Info
Place de Brouckere 31, Brussels 1000 Belgium
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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