- What's Included
There is a very thin layer of old world grandeur that is hiding a tired, old hotel desperately in need of a complete rebuild. It bills itself as 5 star but don't be fooled. It might have been like that when it was last renovated which was maybe in the early 90's - now it's at best three stars.Check-in was seamless and the staff proved very friendly, and proficient in English - never a sure thing in Brussels. Also it's in a very central location (but there are currently extensive roadworks going on in front of the hotel) and you get free drinks in the minibar. Sadly that's where the good things end.The old elevator got stuck on the second floor so I had to take the stairs to the fifth. The room I found there had a nice view but no working AC, in 35C degree weather. Apparently this was a known issue, but why then still give me the room? I was moved to another room which was much smaller and had no view at all - unless you count an opposing wall 3 meters from your window as a view - but at least it was cold.The only new thing in the room is the TV, almost everything else is old, damaged and dirty. The styling is inspired by a 70's sitcom. Chipped paint, roughly patched holes and stains are everywhere. The trickle from the shower is a joke, the toilet didn't flush properly. The wifi is so slow it's unusable. No coffee/tea facilities in the room. Creaking floors and sagging doors everywhere. Luckily the bed was clean but it felt very lumpy and the pillows are so tiny they give you a headache. The hallways are a dark maze. I had a reasonable night's sleep but left as soon as I could.Maybe if a big chain with deep pockets takes over this hotel they can revive it after completely rebuilding the interior. In it's current state do the smart thing and stay somewhere else.
Rude reception staff and unhelpful uniformed staff. The room is old and dusty smell with old stained carpet, paint off door frames, exposed pvc piping under the bathroom basin.Listed as a 5 star hotel BUT would rate it as a poor 3 star room. We travelled 12 weeks in Europe last year and 10 weeks this year and this is the poorest accommodation we have encountered.
Came by around 3pm, it was hot and humid in Brussels. The hotel was packed with people but check-in was smooth. We booked 2 superior rooms but found out the other was not and there was no AC. We asked the staff to change the room and they were very cooperative, professional, and promptly gave us another room. I'll definitely come back to this hotel! Cheers!
It was a lovely hotel to look at from the reception and felt very glam and old style. The staff were very accommodating and helped us with holding our luggage for a few extra hours. The room was very old style pretty, the bed not very comfortable and we sunk into it as it felt like the springs had gone a bit, however not too much that I needed to complain and ask to be swapped. The room had everything you needed, but the hotel being so huge you should be ready for a long walk to your room if you are on the quieter side. My only annoyance was the hotel tax we had to paid and was not informed about until we arrived and the room deposit which we had to email a few times about as they didn't refund it back to our credit card. The location is superb though so close to everything and the best thing is to sit outside in the street bar and have a relaxing Belgium beer and watch the people go by.
Lovely, well-located, grand hotel, with slightly tired room fixtures. Well the entrance and entire ground floor are architectural wonders if you enjoy the art-deco style.. I do.Before I get to the room, I have to say, unfortunately, there was major, major construction going on outside the hotel, to the point that we were actually crossing builders protection/construction fences to get to the hotel. We think a new metro station being built. So.. of course this wasn't mentioned when I booked (a bit sneaky..!) but there were complimentary earplugs in the room! haha.. We didn't need them, they put us right at the back ; )By the looks of things, I reckon this will be there for most of 2017, so check with the hotel before you book.The hotel is very well-located to do all the sights, Grand Place, etc and the ground floor architecture etc is simply amazing! Was a great stay.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 305 Rooms
- Fitness centre
- Luxury boutique
- Free Wi-Fi
- 24-hour reception
- Room service
- Currency Exchange
- Concierge service
- Laundry Service
- Meeting facilities
- Satellite TV with pay-per-view content
- Work desk
- En-suite bathrooms feature a bathtub with integrated shower
- Wireless Internet Access
Resort Location Map
- Hotel Contacts
- Extra Info
Place de Brouckere 31, Brussels 1000 Belgium
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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