Hotel Queen Anne
- What's Included
We booked three nights through Hotels.com at this hotel. We arrived late (around 11 pm) and the gentleman who checked us in was very sweet, informative, and when my husband went down at night to ask if we could borrow a fan for the room even tested them all out with my husband to make sure we got a good one. The room itself is small, a bit dated, but the bed, sheets, and bathroom were all clean. There's a large window that opens fully out to the main street, which was great because Brussels had a weird heat-wave burst which left our room feeling a bit stuffy.The next morning at 7:30am I was woken up by the smell of cigarette smoke. It was so pervasive I was feeling like I might throw up. I went down to reception to check if some of the rooms were smoking rooms -- reception informed me that no, no one should be smoking there. I went back up to the room and the smell was so strong we were both feeling sick and I knew there was no way that I'd be able to stay in the room. We turn on the fan, opened the window, and packed up our bags so we could leave the room. We went back down to reception to try and sort something out. The woman at reception met me mostly with disbelief -- saying that it was a smoke-free hotel and that anyone smoking inside would set off the fire-alarm. Regardless our room smelled so disgusting. They didn't offer to put us in a different room. We tried to ask for a refund for the following two nights that we wouldn't be occupying. She said that she couldn't do that because Hotels.com would need to refund us. We waited in the lobby and talked to Hotels.com who said the Hotel Queen Anne would need to approve the refund first. During this time, housekeeping went up to the room to check on it and when they came down, they said they couldn't smell anything. I asked the woman at reception to come up to the room to smell the cigarette smoke herself. She went with me -- the fan was still on and the window all the way open, it had been raining outside and most of the smell had started to dissipate. I closed the window so she could smell it better. I asked her to go into the bathroom where the smell was strongest and I could smell it very strongly there still. She looked at me and said, "I can smell something, but it doesn't smell like smoke." This was so frustrating to me, because it was clearly false. In that moment, I didn't feel like she was trying to do the right thing, I didn't think that she was trying to support good customer service, I thought that she was trying to protect the hotel at any cost. I have worked in customer service for the past 11 years. I have worked in hospitality. I understand the good tenants of how to provide customer service. Trying to evade the truth so the hotel could keep 100 Euro is crazy to me. There was clearly a neighbor smoking and the smoke was coming into our room. In the end, they told Hotels.com that there wasn't any smoke because they're a non-smoking hotel. That's another evasive tactic to keep the money. The hotel itself is fine -- nothing great, nothing fancy. Just a basic needs budget hotel. We went nearby to a different hotel for only 10 Euro more and got superior customer service and comfort. I wouldn't recommend this hotel based on their lack of customer service skills. The whole situation could have gone so much better where I would have given them 3.5 stars, but in the end, I think it's better to spend your money somewhere else where people care about their customers.
Stayed in Hotel Queen Anne earlier this month. Very, very good location: Brussels city centre is mostly convenient anyway, but the hotel is in a great location opposite of the ThÃ©Ã¢tre National and 10 minutes from Gare du Nord. The hotel was very cheap and no-frills: the rooms are small with the bed in the centre, an old desk, and a TV. Bathrooms are functional. Everything is very clean and felt safe. Strangest thing was the rule about leaving keys at the hotel desk, which I had never encountered in all my travels. They said that this was for security purposes as the keys had keychains with the hotel address - wouldn't it just be easier to get rid of those keychains then? All a bit strange. Despite this, the people at reception were very friendly and accommodating. There was a mix-up with my booking, but I think it has been solved. In the middle of the night, there was a huge fight among some guests on our floor, resulting in loud screaming and objects being thrown. For security reasons, I suppose no one from reception could go up and speak with them. Not the hotel's fault, but I suppose this type of behaviour may come with the budget of the hotel. We didn't try the breakfast, but I've heard good things about it. WiFi is free and fast. Would definitely recommend this place if all you plan on doing is sleeping, and not relaxing, in the hotel!
I stayed for 3 nights and very much enjoyed. Close to city centre. Close to restaurants and shopping streets. Situated on quiet street. Staff at reception helpful and polite. Breakfast was good. I had no issues. Recommended. Will stay again.
A very simple hotel but very clean and well managed. Good for a business trip on a budget. Good location close to the train station but on a quiet street. Not far from the center. Decent breakfast and service. Overall can recommend for a short stay on a budget.
Staff was very friendly and willing to help. It was good for the price that I paid, if it is without any discount, than is not worth it. The elevator was "scary" and very old. The free WiFi was too slow.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 60 Rooms
- Security safe (at reception)
- Currency exchange
- Gift shop
- Room service (fee)
- Laundry service (fee)
- High speed internet in common area (fee)
- Continental breakfast is included and served from 07:00 - 10:00am.
- Automatic wake-up alarm
- Cable TV
Resort Location Map
Hotel Queen AnneBrussels,Belgium
- Hotel Contacts
- Extra Info
Boulevard Emile Jacqmain 110 Brussels, Brussels 1000 Belgium
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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