Fairmont Hamilton Princess
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Great location, updated rooms and facilities, but best of all was the service and the positive helpful attitude of all employees! Bump up to the gold package, WELL WORTH IT! From Jordan greeting us at the door and giving a"tour" to Pia, Mikala and Janee at the gold lounge concierge to George and Peter our fabulous servers , we knew we made the right hotel choice!
Whilst on business in Bermuda, we were hit by Hurricane Nicole. The staff and management at the Hamilton Princess are clearly used to this type of situation, and activated a well-ordered plan to ensure all the guests were safe. We were all evacuated to a safe room, and fed and watered for the 7 hours it took for the hurricane to pass over us. The staff of the hotel did an excellent job to ensure that all the guests felt safe and out of danger. Once the immediate threat had passed by, it was amazing how quickly the hotel staff worked to get the hotel back to normal. A great job! The hotel is always a joy to stay in.
My most recent visit to the Hamilton Princess happened to coincide with the arrival of Hurricane Nicole, which made a direct hit on Bermuda as a Category 2 or 3 hurricane. While this is obviously a difficult and dangerous situation for anyone, there was probably no better place to be on the entire island than this hotel. (In fact, the evening before the hurricane arrived, the hotel completely filled up with local residents who decided to spend the night at the Princess rather than at their own homes, in order to be as safe and comfortable as possible when the storm hit, and the hotel also decided to put an number of its employees up in rooms for the night for the same reasons.)The Hamilton Princess is, as most Bermuda visitors already know, a very attractive, luxurious, and incredibly comfortable hotel with outstanding staff and service. This was my first stay here since it was extensively remodeled and updated over the last couple years, and that work has paid off and made what was already an outstanding hotel even nicer. But I'm not going to focus too much on that in this review (I've already mentioned all of that in earlier reviews of this property). What was truly exceptional this time was how safe, secure, and comfortable it felt--and WAS--at this hotel in the very difficult circumstances of the arrival of a severe hurricane that scored a direct hit on the island.As the hurricane arrived and throughout the day as it hit with full force, there was no time in which anybody at the hotel felt in danger. Part of this was because of the safe and secure way in which the hotel was built, but part it was also because of the way that staff maintained such a calm, cheerful, reassuring attitude that made everyone feel as if the prevailing view should be "Relax, don't worry, we got this covered and everything will be just fine!" Watching through the windows as the hurricane hit was like watching an interesting first-person documentary--fascinating to see, but no reason to feel worried about the viewer's personal safety.Throughout the storm the hotel maintained normal operations as much as possible, with the exception, obviously, of allowing anyone to go outside, which would've been insane to do (except when the eye passed over an the winds calmed for a time, in which people briefly went outside to experience that). The power stayed on (there are backup generators, and the Princess has power even when the rest of the island doesn't), the HVAC system continued to function as normal, the internet access continued to work as if it was any other day, guest rooms continued to be cleaned and serviced, and to the extent possible, hotel operations and staff continued to function in a calm, reassuring, "normal" fashion. My room was in the main building and was unaffected, but some guests with rooms in the outer buildings were evacuated into the main building for their safety. The hotel set up a huge safe room to host everyone, with entertainment, dining tables, a bar, and a delicious free lunch buffet for all guests. It all seemed more like a party than a dangerous natural catastrophe.The Princess is always a great place to stay. This time, it was an AMAZING place to stay.
We checked in after Hurricane Nicole and, honestly, you COULD NOT TELL there had been a hurricane! Grounds were immaculate, staff was calm, cool and friendly. We LOVED the room but mostly we loved the warmth of people like Roydel, Peter and George!
We stayed 9 days at the hotel when we came to Bermuda to get married. The hotel was a perfect choice. It is beautiful. Our room was immaculate, a lovely comfortable bed and having a small fridge was really useful. We had a room in the newly refurbished section, but didn't have any views of the beautiful gardens because we had a big tree right outside the balcony. I am sure that if we had asked we could have moved rooms as the staff are all so helpful. There is good wifi connection, We were here during a hurricane and I was so impressed by how the staff evacuated us from our rooms and looked after us. It's clearly a well rehearsed procedure for them and they put themselves out to make sure guests were safe. The hotel is a short ride from the airport and cost $40 including tip. It is a 5 minute walk to the ferry terminal and the start of Front street, which is excellent for shopping and bars. The bus station is about a 15 min walk away a few streets back from Front street. The hotel has 2 pools, the lap pool is adult only and quieter than the infinity pool, which is heated and beautiful. There are plenty of towels by the pool. I was disappointed that 1609 bar was closed as we would have used this on an evening with its great views of the harbour. We ate in the hotel bar a couple of times, the menu is limited but the food very nice. It is pricey. Expect to pay $23 for fish and chips and a beer and glass of wine will cost $25.50. This is a just a few dollars more than you would pay outside of the hotel as everything in Bermuda is expensive. There is Miles supermarket just round the corner which sells a good variety of hot and cold food. Overall this was the perfect hotel to come to in Bermuda and I would love to come back.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 410 rooms
- 2 restaurants, including: a la carte restaurant, dress code required at a la carte restaurants
- 2 bars, including: lobby bar, pool bar
- 2 pools
- Water sports centre
- Scuba diving centre
- Fitness Centre
- 18-hole Fairmont Southampton Golf Course
- Beauty salon
- Tour desk
- Business centre
- Internet/WiFi (fee)
- 1 king or 2 queen beds
- Air conditioning
- Coffee maker (coffee included)
- In-room safe
- 1 full bathroom
- Iron and ironing board
- Clock radio
- Cable and satellite television
- Telephone with voice mail
- Internet access (fee)
- Max occupancy 2 adults and 2 children,or 4 adults
- 1 king and 1 queen sofabed, or 2 queen beds
- 1 king or 2 double beds
- CD player
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Fairmont Hamilton PrincessHamilton,Bermuda
- Hotel Contacts
- Extra Info
76 Pitts Bay Rd, Hamilton HM CX Bermuda
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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