Grotto Bay Beach Resort
- What's Included
- All Inclusive Features
Excited to finally have our honeymoon me and my husband excitedly drove to Grotto Bay. (We are from Bermuda.) Check in was a nightmare by a unhelpful and inhospitable woman. The rooms are dated, with no normal amenities. .. forget it if u want coffee in your room. No one made us feel special or welcome, no one acknowledged that we were checking in for OUR HONEYMOON! We left 3 DAYS into our vacation because we would rather be home than stay another minute in that place. It makes me embarrassed as a fellow hotelier and Bermudian that this is the level of hospitality that tourists (which we so heavily rely on) are getting. I'm disgusted and disappointed and will never stay there again nor recommend it. Steer clear. It's not worth it. If possible spend a bit more $$ and go to...well ANYWHERE ELSE. I personally messaged the manager with no reply, which just caps off the level of care and concern they have for their guests. The only good thing about the stay was that I was with my husband.
Grotto Bay Beach Resort was absolutely wonderful resort the staff seem to go out of their was to make you feel welcomed. All inclusive was a great decision the food was great and the drinks kept on coming. The hotel also provided a bus pass that let you do self tours and if you get lost OMG the locals will gladly point you in the right direction.
The lack of service and quality of rooms reminded me of a little island in the Caribbean. Far too laid-back service for a business trip might be OK for a cheap vacation. Internet was poor...couldn't get a bottle of water from the gift shop which was supposed open at 10 then at 10:30 then 11 (the lady finally showed up after noon). Check for rates at one of the Fairmonts on hotels.com and learned I could've stayed slightly cheaper at that hotel.
My husband and I just returned from Grotto bay and overall had an excellent time. The staff is super friendly and helpful and the property was lovely. We are picky about food and compared to other all inclusives it was decent and we would give it a 3.5 out of 5. The breakfast and lunch are buffet style (you can choose the menu for lunch but its almost all fried or junk type food) and for buffet the options were good and the food was fresh. The palm restaurant wasn't too good but Hibiscus was very good. Our fish was always a little on the overdone side but other than that everything was tasty and the portions were nice. The oceanfront rooms are down a hill from the main building where you dine. We didn't mind the walk up and down but people with limited mobility may have issues. Heres our pros and cons of the other stuff:Pros: Pool temperature- Swimming in March isn't always pleasant but the pool was clean, open 24 hours and heated to a VERY comfortable swimming temperature. Staff- Wonderful and helpful. Literally everyone that worked there was pleasant and genuinely interested in making our stay special. Location- This is the closest hotel to the airport (and we heard 0 planes flying over) which is nice if you're not staying very long or looking to start your trip right away. Theres a moped rental place and gas station right next to the property, bus station across the street, restaurant and ice cream spot up the street, and a beautiful nature walk with trails leading to blue swimming holes and caves across the street (directly across from the cycle place). We LOVED the convenience and never felt trapped at the resort. Caves- Beautiful swimming cave and spa cave right on the property. Something to do on crummy days. Bed- Big and comfortable. Cons:Room- Its a bit dated no glaring flaws. The balcony is small but sufficient. The furniture, closet, and bathroom are in need of updates but no real deal breakers. The room lacks places to hang wet clothes and towels and the shower is set up in a way where you can't help but get wet when you turn it on. Bar- The main bar is very small and in an odd location. The pool bar (during the off season I assume) is only open on nice days for a few hours and has limited options. Music- I normally wouldn't point something like this out but it seemed to be on a 1 hour loop of the same tracks over and over again. It was almost comical towards the end of our stay.
Great Resort, spacious room, amazing ocean view.Lots of stairs, beautiful cave.Great location...buses to everywhere around the Island. Bus stop right in front the hotel.Staff were very helpful and friendly.Swizzle Inn and Crystal Cave 5 minutes walk
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
Optional All-inclusive includes:
- Breakfast, lunch and dinner daily
- Unlimited domestic alcoholic and non-alcoholic beverages, soft drinks, juices
- Snorkeling, kayaking, sailing, windsurfing
- Nightly entertainment
- 201 rooms
- 1 Buffet restaurant
- 1 a la carte restaurant, dress code required
- 1 BBQ/Grill
- 3 bars: Lobby bar, Pool bar, Swim-up bar
- Fitness centre
- 4 lit tennis courts
- Scuba diving centre
- Water sports centre
- Games room
- WiFi internet (fee)
- Coin operated laundromat
- 500,000 year old natural underground cave
- Handicap accessible: rooms, restaurants
- 1 king or 2 double beds
- 1 full bathroom
- Air conditioning
- In-room safe
- Coffee maker (coffee included)
- Cable television
- Internet (fee)
- Iron and ironing board
- Max occupancy 2 adults and 2 children or 4 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grotto Bay Beach ResortHamilton,Bermuda
- Hotel Contacts
- Extra Info
11 Blue Hole Hill Bailey's Bay, CR 04 Bermuda
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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