Grotto Bay Beach Resort
- What's Included
- All Inclusive Features
Both the visitors and the staff are unfriendly. We didn't stay here and I won't stay here. We tried calling to book a massage in the cave and the receptionist was short with me, the spa was hard to reach,. We somehow managed to book a spa appointment. When we arrived we asked the reception area where to go. Again short and unfriendly. Go ask Customer Service. We find Customer Service and are told in an unfriendly manner like we are trespassing to go sit outside and wait. "Sit outside and wait." We were a little early and that was not appreciated either. It was pretty obvious they didn't want us on the property. Apparently we didn't look like money. The spa itself has a WONDERFUL staff. I hope that I can review that separately. Would have been nice to have a friendly face greet us somewhere on the premises. But if I ever return to Bermuda, I will still consider using the spa.
Grotto Bay is a wonderful Bermudian experience. It has everything from the caves, a white sand beach with plenty of water sports, and an all inclusive option. The main reason I rated it a 4 out of 5 is primarily for the location, because otherwise the staff and the rooms were underwhelming. We arrived late around 10pm and the staff member at the check-in desk was not very friendly nor welcoming. We were starving and there are not many options for food at that time besides a small bar menu. The main "bar" is so small it can only fit about 4 people. It took a while to order some chicken fingers and a "Rum Swizzle," also served by an unwelcoming bartender. Another thing: the all inclusive or semi-inclusive deals were never offered to us. I only found out about it when we were asked by the servers if we had the deal. This is something you should definitely look into getting if you check in to Grotto. The food at the hotel restaurants is so expensive and just mediocre, but it is really your only option for food in the area. There was not much going on at the hotel, however I heard late one night there was a band out by the pool. Unfortunately, we had no way to know about it until we came back from a night out! They should really be more welcoming to their guests and offer a calendar of events for at least the weekend. They also should provide bottles of water for guests in the rooms. There was such a lack of fresh water anywhere! There was a small gatorade jug at the pool for the entire hotel. Your best bet is to take a walk down to the gas station next to the entrance of the resort and stock up on water, wine and snacks (there is a fridge in each room).
Trip #4 to Grotto Bay is in the books. Another WONDERFUL time spent at the resort. We feel like we are visiting family when on the island. And Grotto Bay treats us like family too! This is the charm of the resort. We love the food, the convenience, the beach, the entire island nation of Bermuda. It was nice to see the updated rooms and lobby and restaurants. Keeping it fresh! The menus are updated daily and the Fish Chowder is still the best on the island. Our compliments to the entire kitchen staff as all of our meals were perfect and delicious. The people there are what truly makes this trip memorable. From the moment we see Wendall, Allen, and Stevon at the front door, we know we are home. Danzella and Patricia running the front desk and welcoming all guests to the resort. Our main guy is Dawud. What a star!!! The rest of the group are as incredible as well: Liviu (Mr. 6 Pack), Captain Christian, Mathew, Veronica, Victor, Belvin, James, Raymond are the anchors of the staff. Duane and Shekara holding down the duties at the pool side bar and Charles keeping up with the crowd at the inside bar. Visiting with Connie at the store and meeting her mother was also a great pleasure. Most importantly, we met the next generation of Grotto Bay family: Shania and Jahdiah are two sweethearts and Chan is such a courteous young man. The future is in good hands. We are looking forward to our next trip to Grotto Bay. Miss you guys! See you Soon! Frank & Karen
We came here for one of my dearest friends 50th birthday. We stayed 3 nights/4 days. The hotel is on the beach and a little over a mile from the airport, great location. The rooms are very clean and a nice size but a little dated. The lobby, pool area and overall grounds are well kept. Breakfast is your typical buffet style. Lunch and dinner were excellent. The food was well prepared and tasty. If you decide to stay here, All Inclusive is the way to go. It's by far the BEST value I've EVER had at an all-inclusive resort. A bus pass is INCLUDED in the all-inclusive deal and you can use it for bus transportation and ferry! The manager Janay, Victor, Veronica, Maliha all of the women at the front desk and the rest staff were warm, friendly and accommodating. They were the best part of our experience! I'll be back for sure!
Mt daughter got married in Bermuda and we made a week long vacation of it. We enjoyed our stay at the Grotto Bay Resort. The staff was wonderful from the front desk to house keeping. It was a great family vacation resort. It was comfortable for all of us. I would definitely vacation here again
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
Optional All-inclusive includes:
- Breakfast, lunch and dinner daily
- Unlimited domestic alcoholic and non-alcoholic beverages, soft drinks, juices
- Snorkeling, kayaking, sailing, windsurfing
- Nightly entertainment
- 201 rooms
- 1 Buffet restaurant
- 1 a la carte restaurant, dress code required
- 1 BBQ/Grill
- 3 bars: Lobby bar, Pool bar, Swim-up bar
- Fitness centre
- 4 lit tennis courts
- Scuba diving centre
- Water sports centre
- Games room
- WiFi internet (fee)
- Coin operated laundromat
- 500,000 year old natural underground cave
- Handicap accessible: rooms, restaurants
- 1 king or 2 double beds
- 1 full bathroom
- Air conditioning
- In-room safe
- Coffee maker (coffee included)
- Cable television
- Internet (fee)
- Iron and ironing board
- Max occupancy 2 adults and 2 children or 4 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grotto Bay Beach ResortHamilton,Bermuda
- Hotel Contacts
- Extra Info
11 Blue Hole Hill Bailey's Bay, CR 04 Bermuda
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.